Jessica G. Kelley has experience in customer project management for residential solar installations, English teaching in Japan, and customer service and training roles in the food industry. She holds a Bachelor of Science in Business Administration with an emphasis in Management and a Bachelor of Arts in East Asian Studies with an emphasis in Japanese from the University of Missouri. Her resume highlights relevant work history, education, skills and activities including internships, study abroad programs and volunteer experience related to her fields of interest.

1. Jessica G. Kelley
3758 S. Maple View Drive #20 Salt Lake City, Utah, 84106 - (801) 232-3369 - jgkr34@gmail.com
EDUCATION
University of Missouri
BS BA, Bachelor of Science in Business Administration
Emphasis: Management
Graduated: July, 2011
University of Missouri
BA, Bachelor of Arts in East Asian Studies
Emphasis: Japanese
Graduated: July, 2011
EXPERIENCE
SunEdison Lehi, UT
Customer Project Manager September 2015 – Febuary 2016
 Managed over 200 residential solar projects from sale to completion
 Worked as a liaison between sales representatives and contracted installers
 Contacted customers daily to insure their solar installation was proceeding properly
 Ensured project compliance with local government and utility companies
AEON Corporation, Amity division Kusatsu, Japan
NET English Teacher November 2014 – August 2015
 Planned and executed 8 or more classes a day, teaching all age groups
 Consistently met deadlines and adapted to changes on short notice
 Worked to ease communication across cultural and language boarders
 Developed seminar and lesson campaigns to increase student sign up
Canyon Culinary – The Dodo Restaurant Salt Lake City, UT
Service Specialist, Service Trainer August 2011 – November 2014
 Trained new employees on company policy, standards, and customer service
 Consistently generated high sales through extensive product knowledge
 Worked together with management to find customer based solutions to problems
ACTIVITIES
Chicago Board of Trade Internship
 Worked as a clerk on the trading floor in the 30-year Treasury Bond pit
 Learned about the various financial markets and brokerage business first hand
Japan Center for Michigan Universities – Hikone, Japan Study Abroad
 Participated in 3-month Intensive Japanese Language Program. Experiences
included: 6 hours of Japanese Language classes 5 days a week, numerous cultural
outings, and day to day life with a Japanese family
 Selected to write and present the commencement speech for my class at our
commencement ceremony
University of Missouri IEP Conversation Partner Program Volunteer Service
 Partnered with Japanese exchange students at the University to tutor English while
the students helped to increase my knowledge of Japanese language and customs
SKILLS
 Ability to speak conversational level Japanese
 Extensive public speaking experience
 10 Years of customer service experience
 5 Years of sales experience
 Experience with Microsoft Office, including specific training in Excel