Jennifer Trawinski was the site operations leader for outsourcing the assembly and factory acceptance testing of two ultra deep water blow out preventer stacks to a vendor with no prior experience building stacks. This presented main customer concerns about schedule/weather delays, foreign object damage, vendor craftsmanship competency, and availability of GE on-site technical support. To address these concerns, Trawinski developed plans for schedule coordination, weather evacuation, foreign object damage prevention, and provided GE technical experts to oversee the vendor's work and ensure GE quality standards were met. The outsourcing allowed the project to be completed meeting delivery requirements, while expanding supply chain capacity and recovering $40 million in overdue backlog.

1. BOP Stack Outsource
Customer Focus
Nominee: Jennifer Trawinski

2. 2
GE Title or job number
2/10/2015
Project Description:
Outsourcing two ultra deep water Blow Out Preventer
Stacks. Site Operations Leader for the assembly of
the two stacks and Factory Acceptance Testing using
a vendor who has never seen or built a stack before.
Building these stacks in the open without shelter or
protection from the elements.
Main Customer Concerns (CTQs):
- Schedule/Weather
- FOD (Foreign object damage)
- Vendor Craftsmanship Competency
- GE on site Technical Support

3. 3
GE Title or job number
2/10/2015
Addressing Customer CTQs:
Schedule: Maintain weekly communication of schedule and
milestones; Cohesive coordination of sub vendors for
requirement support equipment
Weather: Site weather & evacuation plan developed and
approved by customer
Foreign Object Damage Prevention: Site FOD plan was
developed, approved by customer and conduct onsite
personnel training
Craftsmanship Competency: GE on site supervision, open
communications with vendor and quality process management
GE Technical Support: Established a GE Project Team to
support outsource vendor during the assembly and FAT
stages

4. 4
GE Title or job number
2/10/2015
Maintaining Customer Focus
- Addressing daily customer concerns with
the highest priority
- Providing outsource vendor with GE
Technical Experts to maintain the level of
quality expected as if it was built in our own
GE MFG Facility.
- 80+ drawing deviations captured for
correction
- Zero HSE incidents

5. 5
GE Title or job number
2/10/2015
Benefits from Outsourcing Stack
- Meeting the Customer’s requirements for
delivery which would not have happened in
2014 due to MFG capacity constraints.
- Expand supply chain capacity
- Ensuring the Businesses Financial Goals
are accomplished
- Recovery of $40 Million in overdue backlog

6. 6
GE Title or job number
2/10/2015
Leading the Team
- Providing weekly updates to Houston on the
project status and Daily updates during Testing
- Maintaining a positive relationship with the onsite
customer and open communication with the main
customer in Houston
- Providing guidance and feedback to all GE
technical support personnel to achieve “One
Team” concept to customer & vendor.
- Most Importantly:
o Maintain GE Quality Standards
o Know & Listen to your Customer
o Lead by example

7. 7
GE Title or job number
2/10/2015
Beginning March 17th 2014

8. 8
GE Title or job number
2/10/2015
May 9th 2014

9. 9
GE Title or job number
2/10/2015
Ending First Stack September 25th
2014