1. EXPERIENCE:
04/01/2013 - Promoted to Project Manager, SourceAmerica – United States Air Force Pacific West Region
Account Manager — Providing technical support, pricing analysis and problem resolution to Air Force
Contracts. Contract types areprimarily custodial, grounds maintenance and food service, but also include
such diverse contract types as switchboard operations and media management. Report significant changes
and/or changes in contract prices to the AbilityOne Commission.
08/2001 to 03/2015 (retired) - Commission on Accreditation of Rehabilitation Facilities (CARF)
Administrative/Program Surveyor for Employment and Community Services — Provided on-site assessment
of Non-Profit Agencies' compliance to field-driven standards that assure quality services to people with
disabilities. Surveys are conducted throughout the United States and Canada. Administrative surveyor
provides quality assurance of a Non-Profit Agency's Governance, Financial, Human Resources Management,
and Safety practices. Program Surveyors meet with the persons receiving services, their families and
professionals providing the non-profit agency's direct services. The meetings determine compliance with
field-driven standards as evaluated by the persons receiving services. In addition, a thorough records review
is conducted. CARF Surveyor provides oral presentations during the survey. While on-site, a CARF surveyor
acts as a consultant, while providing quality assurance. Surveyors perform a minimum of 3 survey per year
and arerequired to attend a minimum of 12 units of ongoing Survey training.
04/2008 to 04/2013 - Project Manager 1, NISH, Pacific West Region — Developed, analyzed and coordinated
costing and pricing data in support of Non-Profit Agencies and the Defense Commissary Agency (DeCA).
Ensured that contract pricing was fair and reasonable and developed in accordance with guidelines
established by the AbilityOne Commission.
10/2004 to 04/2008 - Senior Project Analyst, NISH, Pacific West Region — Acted as Liaison between Federal
Employers and Non-Profit Agencies to provide jobs to people with disabilities, primarily through the
DeCA businessunit.
04/2004 to 10/2004 – Circle of FriendsTravel –Developedandexecutedbusinessplanfortravel
program servingpeoplewithdisabilities.
08/2000 to 03/2004 Community Support Specialist for Moving Forward…Towards Independence, a private-
pay non-profit providing direct care for young men and women with disabilities — Developed Supported
Employment component, to provide job development, job coaching and ongoing support for 20 to 24 young
adults with barriers to employment. Barriers included developmental disabilities, traumatic brain injury and
mental health issues. Supervised 15 direct carestaff providing community living services. Responsible for
the budget of Supported Living and Job Placement components, hiring and terminating employment of
staff. Taught classes in current events, meditation, chess, men’s style, and interpersonal relationships.

2. Helped young adults and their families negotiate their way into and through various generic programs such
as Regional Centers, Department of Rehabilitation and Social Security Administration.
08/1998 to 08/2000 - Associate Directorof CommunityServicesforThe Arc - AlamedaCounty —
SupervisedforfourJobCoaches,twoCommunityProjectsManagersandfive Enclave
Supervisors. Developedandmanageddepartmentbudget. Responsibleforprovidingtrainingand
trainingresourcesforall departmentemployees. Managedbilling. Developedandmaintained
computerizedformsfortracking. DevelopedandmanagedJob Coachingresourcesandtime studies.
Liaisontomultiple school districtstoassisttransitioningstudentsfromschool tocommunity
employment. RecruitedandmanagedStaff.
11/1993 to 08/1998 - ProductionSpecialist,Hope Rehabilitation — Quotedsubcontractwork: reviewed
assemblycriteria,performedtime studiesandpreparedbidsforpresentationtocustomer. Developed
writtenanalysisoneachjob,breakingthemintological stepsforsupervisorstouse insettingupof
job. Completedmonthlybidreports,maintainedcustomerinformationspreadsheetsandsite work
orders. Preparedproductionschedule. Problem-solvedproductionconflicts,providedtechnical
assistance inbothjobset-upandqualityassurance. Coordinated shippingandreceivingschedule to
assure efficient,on-time deliveries.
07/1987 to 11/1993 - CommunityProjectsManager,atARC - AlamedaCounty,The RightTrack —
created ARC’snewprogram - The RightTrack - to assistplacementof shelteredworkshopemployees
intojobsinthe supportemploymentjobsinthe community.The RightTrack wasthe firstagency onthe
westcoast to receive fundingforsupportedemploymentjobplacement. Once funded, Imanagedall
aspectsof supportedemploymentinthe geographical areaof Oakland,Hayward,Fremontand
Newark. AsThe Right Track grew,I supervisedandcoordinatedastaff of 23 to provide servicesto79
enclave and45 individual placementconsumers. Assuredadherence toDepartmentsof Rehabilitation
and Habilitation,andDepartment of Laborguidelines. Assistedinthe developmentof the Transition
OpportunitiesProgram(TOP) totransitionyoungadultswithdisabilitiesfromschoolsinthe Fremont
UnifiedSchool Districttothe Departmentof Rehabilitationandadultservice providers. Advocatedfor
the service needsandrightsof people withdisabilities..
07/1986 to 07/1987 - Off-site Supervisor, ARC - Fremont Work Activity Center — Performed preliminary
research and development of supported employment for ARC, that would lead to the establishment
of ARC - The Right Track. Trained and provided ongoing support to persons with developmental
disabilitieson individual supported employment placements.

3. 07/1985 to 07/1986 - Client Trainer, ARC - Fremont Work Activity Center — Trainedpersonswith
developmental disabilitiesonproductiontasksina workactivitysetting. Designedandimplemented
objective service plans. Workedwithconsumerstofacilitatesuccess.
01/1982 to 08/1983 - Client Supervisor, ARC - Fremont Work Activity Center — Supervisedupto18 persons
withdevelopmental disabilitiesperformingproductiontasks. Organizedsub-contractwork,
implementedobjectiveserviceplansandworkedwithconsumerstofacilitate success.
RELATED EXPERIENCE:
PRESENT:
Speaker— Topic: AbilityOneProgram,CARF,DefenseCommissaryAgencypricing.
PREVIOUS:
Lecturer— Topicsincluded: SSI/SocialSecurityregulations,SupportedEmploymentandJob
Coaching. Audience included: USF,UnitedWay,ARCand the FremontUnified School District.
Consultant— ProvidedConsultationtoFremontUnifiedSchool District’sTOPS(Transitional
OpportunitiesProgram).
EDUCATION: Completed course work for Masters in Rehabilitation Administration at University of San
Francisco.
RELATED TRAININGS:
Train the Trainer, Integrationand the Disabled, PracticalApplications for Preparing for Supported
Employment Programs in Rehabilitation Programs, Getting Real about the Individual Critical Skills Model and
Supported Work. StrategicPlanning and Program Evaluation for Employment programs, para-professional
counseling.