1. Jayendra. D . Rathor Contact: rathorjayendra4@gmail.com
Chotu Daya Hari Chawl, Room no.2,
Sant.Muktabai Path,
Rawalpada , Dahisar (East)
MUMBAI, MAHARASHTRA
ZIP CODE-400068.
Mob: 91-9969659246
Email Id: rathorjayendra4@gmail.com
Objective
 To attain a dynamic and challenging profile in a professionally managed organization
where I get the opportunity to learn, grow & contribute toward team goal.
 To enhance my skills and abilities and be a milestone in growing path of technology,
working with a company that would best exploit my capabilities.
Education And Training
 Bachelor’s Degree in Commerce Studies, Mumbai University
March 2009 – 66.67%
 H.S.C from A. D. Kale College, Mumbai University Feb 2006 – 55.83%
 S.S.C from ST.Thomas High School, Mumbai, Maharashtra 2004 –
55.33%
Computer Skills
 Basics In Computer
 Ms-Cit, Ms-Excel, Tally 9.0, etc
Job Profile:
 Worked for Manish Vora & Co for 23 months as Office Cum Assistant (Regarding Tax Filing).
 Worked for H Mehta & Co for 1 Year as a Concurrent Auditor.
Professional Experience
Position: Customer Handler And Business Process Analyst
Organization: Accenture Pvt. Ltd Co. (Mumbai) India.
Project Duration: Feb 2011 Till Present
Accenture (4th
Feb 2011 – 5th
May 2013) – Royal & Sun Alliance (U.K):
Project & Role Description:
I was one of the Tenured Handlers who were handpicked for the Motability Process. This was a
Pilot Process, which started from May 2011. I had been one of the Outstanding Performers in the
Team. I had Achieved 100% Productivity and 100% QA Scores and was hence awarded the
Numero Uno Award For Jan 2012. I was one of the few who was handpicked by the UK team for
the Quality Audits for the Mumbai Motability Team. I have been supporting the Team with my

2. process knowledge and also educating the new members of the Team. And also taking
responsibility of my Supervisor in her absence like attending the calls giving my suggestions for
betterment of process. And trying to get 100% on quality from all team members.
Responsibilities:
 Transferring Client Data from Ukris to CCS efficiently and With Quality.
 Doing Quality Audits and attend client Calls and Trained new members and solve queries.
 Maintained the Transport Sheet for the Team.
 Maintaining the Worksheet Tracker.
 Sending Queries to Uk handlers and sharing the Updates with the Team Verbally and via
Mail.
 Maintaining the Work Update Tracker
 Develop and maintain process expertise
 Participate in resolution of customer issues and feedback’s.
 Educate team member about the process
 Often provide guidance and mentors members of the Motability Team.
Maintain the Workflow of process.
Accenture (5th
May 2013 – Present) – American Express (U.S):
Project & Role Description:
 The Process Analyst will be responsible for managing Change Requests and new
requirements on workflows or tools received from the markets. We were responsible for
seeking clarity and missing information, thus ensuring completeness and correctness of
the requirements gathered and transferring the requirements to the relevant team for
execution.
 The individual will act as a liaison between the requesters, customer service team,
technical team and other key stakeholders to manage the entire change management
lifecycle. He/she will be the point of contact for managing communications, follow ups,
validation and co-ordination to ensure seamless completion of the change initiative.
 The role will involve documentation and monitoring of events in the markets (i.e. brand
launches, upcoming marketing campaigns) and facilitating discussions on open
tickets/incidents with Account Mgmt. team. The Engagement Specialist will actively
participate in developing connection points with end users, market champions, etc. to
gather information, data and user feedback in each market and schedule in-market visits
as needed.
Responsibilities:
 Ongoing, proactive gathering of change requests and new requirements. Understand
change request and transfer the request to the relevant team.
 Seek clarity and missing information and ensure efficient communication.
 Assist markets in prioritizing requests.
 Gain input and support for the on-going Global Governance process.
 Support Global Business Analyst.
 Supports Client Leadership for project coordination including team meeting preparation.
 Develop issue resolution and risk evaluation processes.
 Ensure efficient communication across levels and stake holders.
 Ensure proper tracking and reporting of requests, issues, follow ups.

3. Achivement:
 Local Ops Hero in Oct 2011
 Summit Awards Dec 2011
 Numero Uno Award 2013
Personal Details-:
Date of Birth: 22nd
April 1987
Sex-: Male
Nationality-: Indian
Status-: Unmarried
Language Known-: English, Hindi, Marathi and Gujarati
Hobbies: Listening Music And Morning walk
I hereby declare that the above particulars are true and correct to the best of my knowledge
and belief and in the event of any information being found false or incorrect, my candidature will
be liable to be canceled.
Jayendra D Rathor