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Insure school information series of the insurance industry trends cgiaai 25th july 2020
1. Insure School
Information Series of the Insurance Industry
Trends
Date & Time : 25th July 2020 - 4 PM
Organised by
IFGIAA Excel
Series Webinar -7
Confederation of General
Insurance Agents
Associations of India
3. Insurance
Penetration
▪ Measures the contribution of
insurance premium to the Gross
DomesticProduct (GDP) of a
country in percentage terms
▪ % of Total Insurance Premium
Collected
Vs Total GDP of the Country.
▪ For example, if a country generates a
total insurance premium of say, ₹ 10
billion and that country’s GDP for the
same period is ₹ 100 billion,
insurance penetration translates to
10% (i.e ₹ 10b/
₹ 100b * 100).
Insurance
Density
▪ ratio of insurance premium to the
total population. It gives an
indication of how much each of the
people in a country spends on
insurance in terms of premium. In
other words, it is the per capital
premium for the country, calculated
by dividing the total insurance
premium by the population
▪ Ratios of Total Premium vs
Population of the country, in other
words per head Insurance
Premium.
▪ For example, if the population of
the country in the example cited
for Insurance Penetration is 10
million people, the insurance
density (per capital premium)
would be ₹ 1,000.▪ Insurance Penetration and Insurance Density are two
parameters used to
measure development of Insurance sector in particular
Country.
6. INSURANCE PENETRATION -
BRIEF▪ India’s current (2018) Insurance penetration rate stands at
3.71%, far
below the global average of 6.13% (2017),
▪ In comparison, some of the emerging economies in Asia such
as
Malaysia (4.77%),
Thailand (5.29%) &
PR China (4.57%)
Hongkong (17.94%)
8. Countries
2013 2014 2015 2016 2017
Total Life
Non-
Life
Total Life
Non-
Life
Total Life
Non-
Life
Total Life
Non-
Life
Total Life
Non-
Life
India 3.90 3.10 0.80 3.30 2.60 0.70 3.40 2.70 0.70 3.49 2.72 0.77 3.69 2.76 0.93
World 6.30 3.50 2.80 6.20 3.40 2.70 6.20 3.50 2.80 6.28 3.47 2.81 6.13 3.33 2.8
14. How much does insurance cost?
Insurance costs depend on premium amount. This premium amount
depends on several factors that differ from Insurance to Insurance.
How to use the insurance money?
You have to make a claim against your insurance policy.
Give details about the loss you suffered. This differs from
insurance to insurance.
Submit the bills/proof of damage, loss, hospitalisation, etc.
The insurance company would verify yourclaim.
It will then pay the bill or reimburse you for your loss.
15. LIFE INSURANCE/MOTOR /AUTO
INSURANCE
COSTS AND UNDERWRITINGLIFE INSURANCE
▪ Age
▪ Health (past and current)
▪ Occupation
▪ The type of coverage/plan
▪ Smoking and Drinking
habits
▪ The sum assured
MOTOR /AUTO
INSURANCE
▪ Make-Model of the vehicle
▪ The type of coverage/plan
▪ The value, age of your
vehicle
▪ Claim history
16. HEALTH INSURANCE/HOME
INSURANCE
COSTS AND UNDERWRITINGHEALTH INSURANCE HOME
INSURANCE
▪ Family Health History
▪ The Sum In/assured
▪ The type of
coverage/plan
▪ Age and Gender
▪ health history
▪ The size of home
▪ The type of
coverage/plan
▪ The age of home and
the
systems installed therein
▪ The location of home
▪ The sum Insured
18. Agent CorporateAgent Broker WebAggregators CSC-SPV&PoS IMF
Type 1. Individual
2. Firm
3. Company
1.Firm
2. Company
3. BankingCo
4. New BankingCo
5. RegionalRuralBank
6. Co-operativeSociety
7. Panchayat/ LocalAuth
8.NGO/MicroFin/NBFC
9.Any otherapproved
by Authority
1.Individual
2. Company
3.Co-operativeSociety
4.Any other approved
by Authority
1.Company
1.CSC-SPV
2.VillageLevel
Entrepreneurs
(VLEs)-Rural
Auth
Person(RAP)
1.Company
2.CoopSoc
3.LLP
4.Anyother
app person
Capital Nil Paid-upCap–
Rs50Lakhs(New
Regulations)(
Earlier Not
Mandatedby
IRDAI)
Paid-upCap
Rs75 LakhsDirect
Rs5CroresComposite
Rs 2.5 Crore
Reinsurance
Networth
Rs25Lakhs
1% Central Govt
44.5% State Govt
44.5% SCAs
11%
Financial
Institutions
Net worth
Rs10Lakhs
Qualification 12th/ 10thclass 12th/ 10thclass Graduate Graduate 1.CSC-SPV-PO-
Graduate
2. VLE-10thclass
1. PO-Graduate
2.ISP-12thclass
Training Fresh-25Hours
Renewal – NA
Training Body
: Insurance
Institute of
India Mumbai
Fresh– 50/25Hours
Renewal – 25
Hours Training
Body : Insurance
Institute of India
Mumbai
Fresh-Theoretical&
Practical 50/25Hours
Renewal – 25
Hours Training
Body : Insurance
Institute of India
Mumbai
Fresh–50/25
Hours
Renewal –
25 Hours
Training Body :
Insurance
Institute of India
Mumbai
CSC-SPV-PO&VLE
Freshand
Renewal 20
Hours
TrainingBody:
NIELITNew
Delhi
Fresh–50/25 Hours
Renewal – 25
Hours Training
Body : Insurance
Institute of India
Mumbai
19. Examination
CSC-SPV &PoS
CSC-SPV Syllabus/
NIELIT NewDelhi
CorporateAgent
IC-38
Insurance Instituteof
India
WebAggregators
IC-38
Insurance
Institute ofIndia
IMF
IC-38
Insurance
Institute ofIndia
Agent
IC-38
Insurance
Institute of
India
Broker
Broker Syllabus/
National
Insurance
Academy Pune
Remuneration 1.Life – as per table
depending on type of
product & premium
paying term - max
40%
2. General - Max 15%
1.Solicitation
(pre-sales) – as per
broker
remuneration
2.Servicing (post
sales) – mutually
agreed
1.Life – as per
table depending
on type of
product &
premium paying
term - max 30%
2.General - Max
17.5%
1.Life – as per
table
depending on
type ofproduct
& premium
paying term -
max 40%
2.General -
Max 17.5%
1.Flat Fee –Rs
50,000 per
product
2.Outsourcing
functions –
mutually agreed
3.Telemarketing/
Distance
marketing – as
per broker
remuneration
1.Solicitation
(pre-sales) –as
per broker
remuneration
2.Servicing (post
sales) – only for
life ins & max
50% of 1st year
premium & 10%
of renewal
premium
23. WHATARESOMEOF THE
DIFFICULTIES IN PROVIDING
INSURANCETO POORPEOPLE?
Technical Specialization
Marketing and Sales
Distribution Channels
Requires specialized capacity, which is
complicated by the lack of reliable data
characteristic of low-income, informalmarkets
Most poor people do not understand
insurance or may be biased against it
Requires a distribution system that can
handle small financial transactions efficiently in
convenient locations, and engender trust
25. Polic yholder Servicing Turnar ou n d Times as pres cribed by IRDAI
Serv ice M a x i m u m Turn Ar ound Time
Ge ne ral
Pr oc essi ng of Pr oposal and Communi c a ti o n
of dec isi ons inc ludi ng requi remen ts/ i s su e
o f Poli c y /Canc ellati ons
15 day s
Obtai ni ng c opy of th e pr oposal 30 day s
Post Poli c y issue ser vi c e requests c onc er ni ng
mi stake s/ r ef un d of pr oposal deposi t and also Non-
Clai m related ser vi c e requests
10 day s
Life I nsurance
Sur render va lu e / a n n u i ty / pe n s io n pr ocessi ng 10 day s
Ma tu r i ty c lai m/ Sur vi val b e n e f i t/ p e n a l
inter est not pai d
15 day s
Raising c lai m r e q u i re me n ts af ter lodgi ng
th e Clai m
15 day s
Death c lai m s e ttle me n t wi th o u t
Investi gati on r e q u i r e me n t
30 day s
Death c lai m s e ttle me n t/ r e p u d i a ti o n wi th Investi gati on
r e q u i r e me n t
6 mo n th s
Ge ne ral Insurance
Sur vey r e p o r t submi ssi on 30 day s
Insur er seeki ng addendum r e p o r t 15 day s
S e ttle me n t/ r e je c ti on of Clai m af ter 30 day s
rec ei vi ng f i r s t/ a d d e nd u m sur vey r e p o r t
30 day s
Grie vanc es
Ac knowle dg e a gr ievanc e 3 day s
Resolve a gr i evanc e 15 day s
29. SCRIP NAME IPO
SIZE
Date
of
Listin
g
Fac
e
Valu
e
Offer Price
Closing as
on
24/07/2020
NSE
Closing as
on
24/07/2020
BSE
ICICI Prudential Life
Insurance Company Ltd.
6,056.7
Crores
29-Sep-16 10 334 440.00 439.95
ICICI Lombard General
Insurance
Company Ltd.
5,700.94
Crores
27-Sep-17 10 661 1297.55 1300
SBI Life Insurance Company
Ltd.
8400
Crores
03-Oct-17 10 700 867.40 866.80
General Insurance
Corporation of India Ltd.
11372
Crores
25-Oct-17 5 912 153.50 153.35
New India Assurance Company
Ltd
9600
Crores
13-Nov-17 5 800 118.20 118.20
HDFC Life Insurance Company
Ltd.
8,695
Crores
17-Nov-17 10 290 622.45 622.40
33. .
▪ .
66
%
58
%
45
%
45
%
Penetration of Digitalization around the world-
2019( in %)
Unique Mobile
users
Internet users
Active social
Media users
Mobile social
media users
39. Country
Average Earnings
Yearly Fx Currency
Fx as on 24th July
2020 ₹ Conversion Date Source
United States of
America 62,731 Dollar $ 74.764 46,90,020.48 24-Jul-20
https://www.salaryexpert.com/salary/job/insurance-sales-
agent/united-states
Canada 48113 Canadian $ 55.699 26,79,845.99 19-Jul-20 https://ca.indeed.com/salaries/insurance-agent-Salaries
United Kingdom 25,326 Pound £ 95.64 24,22,178.64 14-Jul-20 https://www.indeed.co.uk/salaries/insurance-agent-Salaries
France 40,015 Euro € 86.992 34,80,984.88 24-Jul-20 https://www.erieri.com/salary/job/life-insurance-agent/france/paris
Germany 45,700 Euro € 86.992 39,75,534.40 2019
http://www.salaryexplorer.com/salary-
survey.php?loc=81&loctype=1&job=32&jobtype=1
UAE 11847 AED 20.36 2,41,204.92 12-Jul-20 https://www.indeed.ae/salaries/insurance-agent-Salaries,-Dubai
South Africa 138816
South African
Rand R 4.48 6,21,895.68 20-Jul-20 https://za.indeed.com/salaries/insurance-agent-Salaries
Singapore 36,000 Singapore $ 54.07 19,46,520.00 11-Jun-20 https://www.payscale.com/research/SG/Job=Insurance_Agent/Salary
Japan 87,65,627 Yen ¥ 0.71 62,23,595.17 24-Jul-20
https://www.salaryexpert.com/salary/job/insurance-
agent/japan/tokyo
Russia 771428 Rouble ₽ 0.96 7,40,570.88 24-Jul-20
https://www.salaryexpert.com/salary/job/insurance-sales-
agent/russian-federation
South Korea 3,65,18,278
South Korean
won 16.09
58,75,79,093.0
2 24-Jul-20
https://www.salaryexpert.com/salary/job/insurance-agent/south-
korea
HongKong 3,20,687 Hong Kong $ 9.65 30,94,629.55 28-Mar-20
https://www.payscale.com/research/HK/Industry=Insurance_Agency_
or_Brokerage/Salary
Australia 89,446 AUD $ 53.026 47,42,963.60 15-Jul-20 https://au.indeed.com/salaries/insurance-agent-Salaries
New Zealand 55,000 NZD $ 49.58 27,26,900.00 03-Mar-20
https://www.careers.govt.nz/jobs-database/finance-and-
property/finance/insurance-agent
China 1,34,502 Chinese Yuan ¥ 10.65 14,32,446.30 24-Jul-20 https://www.salaryexpert.com/salary/job/insurance-sales-agent/china
42. Insurance Institute of India Mumbai
• Licentiateship
• Associateship
• Fellowship
• Certificate Courses
• Specialised Diploma Courses
Life Office Management Association LOMA USA
• Basic Level
• ALMI
• FLMI
• The American Institute for CPCU (AICPCU) and the Insurance Institute of America (IIA)
• Insurance Institute of Canada IIC
43. Chartered Insurance Institute London
• Award CII
• Cert CII
• Diploma CII
• ACII
• Charter Status
• FCII
Courses in General Insurance segment:
• IMP – Award in Motor Insurance Products and Policies (India)
• IMU – Award in Motor Insurance Claims and Underwriting (India)
• IN7 – Indian Healthcare Insurance Products
• W01 – Award in General Insurance
Courses in Life Insurance segment:
• AWI – Award in Financial Planning – India
• AWB – Award in Bancassurance (non-UK)
45. Agents will only be compensated for the value they
bring directly to the carrier over the technology at
hand.
If an agent is adaptive enough to market their brand
across multiple channels, the future is bright perhaps
brighter than ever.
Smart Agents with Smart Technology For Smarter
Insurance
Fee Based Insurance Consultants $ 40 Dollars Per
Hour – USA, Canadian $ 40 Per Hour
46. Each of these Insurtechs supports the agent or broker in different
stages of the primary process:
LifeDrip offers state of the art automated marketing tools to agents and
brokers.
Predictivebid built building an advanced AI platform for online customer
acquisition.
Finanzen.de created an online marketplace for leads.
Virado puts the insurance broker back in the middle with an on-demand
offer for millennials.
RiskAPP allows agents and brokers to seamlessly collect data for risk
analysis.
Figlo facilitates the conversation between brokers/agents and customers.
ProtectMeWell : Term, Critical Illness, Retirement Corpus & Medical
Insurance Recommendation
47. ThankYou
Jaswanth Singh G
Insurance (InsureTech),Banking & Pensions Domain Consultant and Faculty
jaswanth@indiaassurance.in
www.indiaassurance.in www.allinsuranceclaims.in
+91 8310765785 +91 9449049107