The ticking time bomb of shadow it

How to bring your communication
infrastructure into the future without
sacrificing security.
The ticking time bomb
of shadow IT
Rasmus Holst
Chief Revenue Officer
rasmus@wire.com
+1 628 252 9359
@holst on Wire
The most secure collaboration platform.

© 2018 Wire Swiss GmbH
What are the problems with contemporary communication solutions?
EXECUTIVES

Employees spend far too much time on emails
This is the single biggest cost in knowledge companies and collaboration tools
help optimize this significantly
90.000 hours /43 FTEs
SOURCE: Washington Post Research
3
Washington Post Research says 4.1 hours of email per day. 220 workdays and 2080 hours for an FTE.
Per year, a 100 people company will spend
on emails alone.

Emails are not just a productivity killer – they are also the single largest source of attacks
This is the single biggest security risk in enterprises
SOURCE: PhishMe Research
4
91%
of cyberattacks and the resulting data breach begin with a spear phishing email.
93%
of the adult population cannot recognize a phishing email.

A whole generation is moving off email as the “closed circle” communications tool
5
Use Snapchat daily to
keep in touch with friends
Of over 16 use mobile as
primary device
46% 93%
Use Instagram daily to
check and share pictures
Use Facebook daily to
check in and set updates
38%32%
Email and PC are not even on the radar — but neither is security

Organizations are following the trend and offer “social tools” in the workplace
The revolution is happening and CEOs have recognized the challenge
SOURCE: NoJitter Research 2018
Have implemented social/collaboration tools Many deploy more than one collaboration tool
Yes
No

So why not use run-off-the-mill social tools?
EXECUTIVES

Why not WhatsApp?
Enterprises recognize this and have made both Whatsapp and Facebook Messenger one
of the 5 most frequently blacklisted apps
Messengers like WhatsApp have become the go-to form of communication, even in business.
But consumer-grade messengers simply aren’t fit for business use
No control
There is no team admin and no control over who has access to information.
No privacy
Data on you and clients you speak to are shared with Facebook to build an in-depth profile for advertising.
Non-compliance
The entire address book is sent to the servers, thus making any use of WhatsApp in business non compliant with GDPR.

Why not Skype?
No encrypted conferencing
Calls over skype are not encrypted and prone to data breaches
Not secure by default
While Skype offers “Private Conversations” they need to be enabled by every contributing individual, and are only available in 1:1
Collects customer data
Skype collects data on its users and
A collaboration tool fit for business use requires default security settings that
don’t stand in the way of usability

Tell us why this makes economic sense ?
EXECUTIVES

© 2018 Wire Swiss GmbH 11
If productivity is of CEO concern then information moves faster than ever
From implementing messenger style collaboration tools
SOURCE: https://michaelhyatt.com/category/main/productivity/
Fewer words
per similar message
Reduction in email
73%83%

What do you need to “get it right”
Lessons from NoJitter Research
25% Concerned with security
25% Organizational Readiness
19% No need
16% Cloud Avoidance
6% Cost
Marrying social speed with a secure fabric is the “trick” to get it right
SOURCE: NoJitter Research 2018

Do we know we protect the information
71% of UK companies have no cyber
insurance — while 81% of executives
deeming it “vital”
Breaches costs European companies 400bn GBP per year
— the problem is serious and growing
SOURCE: Computer Weekly

CISO
Tell me how I answer the question if this is secure before I even consider this

But what if the cloud is decentralized - no central storage
Security is always a concern when all is stored
centrally in the cloud and on breach destroys all
But what if the cloud is not storing all in the middle
+60% of breaches come from inside the organization
and most email server are only encrypted at rest or transit — back-ups often not at all

We don’t know where our data is used or goes
16
Open Source — does not mean open for break
in — it means transparency and strong
cryptography algorithms
Most of the current collaboration vendors do not provide transparency
on where the data go — Gmail, Yahoo, WhatsApp etc. have all been caught in
scanning data for advertising purposes

You have nothing central but I can break into devices
Each message can be its own fortress with
forward secrecy and a double ratchet
algorithm
Try to break the 90.000 man hours of work one by one - do you even want to try

All vendors say they are secure. How do I audit that?
Ensure that the audits are public and not hidden away.
If you need to ask for them - be concerned.

Answer the most difficult question according to the ModernCISO ranking
I know we are secure because it is an architecture that has not been hacked
and the effort involved to get ALL messages is almost insurmountable
Open Source
End to End Encryption
Public Audits
Message fortress
SOURCE: ModernCISO
Are we secure? How do we know? 61%141
How do we know if we have been hacked or breached? 48%122
Are we spending the right amount on your cybersecurity program? 39%107
How do we compare to peers within the same industry? 48%98
How effective is our security program? 39%98
Is our investment in cybersecurity going towards the right priorities? 43%97

TEAM
Hey — answer the question — now you told me how to be secure —
now I want social speed and mobile @ work

… now you know it is secure — now learn from where to meet people
The generation are mobile natives
Make it mobile

Include emotions and reactions
Learn from the social media to keep them engaged
Create engagement

Include externals — partners, customers, consultants
Internal communication is “non-revenue”— generating extend the
platform to external to avoid shadow IT like WhatsApp
Open up

… not everything is worth saving
Internal and notifications might not be worthwhile saving —
next generations understand that from social networks
Ephemeral is understood

… turn on the pace
Short bursts of messages makes it more likely for colleagues
and customers/partners to respond
Make it fast-paced

● Makes economic sense and
increases productivity
● Lessens insurance
requirement and risk
In conclusion … contrary to intuition might make the workplace safer
● Creates an risk to effort
equation that is in the
organizations favor
● Builds a framework of
privacy and security
— that engages
● Helps transform work to
make it secure, mobile,
inclusive and fast-paced
Now we can all answer the question — why are we secure

The most secure collaboration platform.
Wire is the most secure collaboration platform. We are transforming the
way business’ communicate in the same way and speed that our founders
disrupted telephony with Skype.
Wire is consistently delivering groundbreaking first - from our unique
“message fortress” architecture to encrypted video conferences and guest
rooms - our customers rely on Wire to be at the forefront of secure, private
yet sleek collaboration.
We are a 70 people strong organization with offices in Berlin, San Francisco
and Zug. We proudly serve over 300 customers on five continents - from
the biggest brand names over non-profits to small medium business’.
About Wire
Rasmus Holst
Chief Revenue Officer
e rasmus@wire.com
m +1 628 252 9359
@holst on Wire
Contact me for questions

The ticking time bomb of shadow it

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