2. About Jason
•Graduated from OSU in February 1996
•Previously owned a landscaping business through college
•Hired by Liberty Mutual Insurance as a Worker’s
Compensation claims adjuster
• Developed a passion for leading others (promoted to Manager)
•Left LM after 10 years to advance my leadership skills
• Nationwide Insurance – 3 years
• Progressive Medical – 3 years
• Modern Medical – 3 years
• IGS Energy – 1.5 years
• Hipsher Enterprises LLC – current
04/22/16Operations & Leadership 101
3. 04/22/16Operations & Leadership 101
My OSU Experience
Do different things, meet different people, ask questions and
seek advice
• Guidance counselors, professors, classmates, friends, parents,
alumni
• Join a club, seek out new friends, internships, volunteer for a
business or charity
• Find yourself and know who you are (take a leadership/skills
assessment)
• Know that your major is not the be all end all
• Have FUN!
4. 04/22/16Operations & Leadership 101
What is Operations?
Departments that keep the wheels turning; staffed by people
who help run the joint
• Customer Service, Compliance, Vendor Relations, Accounts
Receivable/Collections, Billing, HR, Training, Support Staff
• Front line positions tactical by nature; senior level leaders plan
the strategy
• Partner with departments like IT and Sales to improve processes
thru technology or workflow that will provide benefit to the
customer
• Typically larger departments due to work having more
“transactions” to manage
• Day in the Life…
5. 04/22/16Operations & Leadership 101
Recipe for Success
•Collaborate with others, share ideas, and provide professional
opinions
•Have a positive attitude; others are watching your every move
•It is “your” job (don’t ever say that’s not part of my job
description)
•Ask questions; shadow other departments; understand the “why”
in the business
•Don’t be afraid to take risks
•Never be afraid to fail
6. 04/22/16Operations & Leadership 101
Leadership
BusinessDictionary.com
The individuals who are the leaders in an organization, regarded
collectively. The activity of leading a group of people or an
organization or the ability to do this. The act of inspiring to perform
and engage in achieving a goal.
Leadership involves: establishing a clear vision,
• sharing that vision with others so that they will follow willingly,
• providing the information, knowledge and methods to realize that vision,
and
• coordinating and balancing the conflicting interests of all members and
stakeholders
• A leader steps up in times of crisis, and is able to think and act creatively
in difficult situations. Unlike management, leadership cannot be taught,
although it may be learned and enhanced through coaching or mentoring.
7. www.jasonhipsher.com
“Hip on Leadership”
L.O.V.E. AND Leadership
•Listen and Learn
•Open/honest and allow other Opinions
•Be Vulnerable
•Engage and Empower those on your team
“At the end of the day, it comes down to Caring about the well being
of those you work with; both personally and professionally” – Hip
04/22/16Operations & Leadership 101
