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TeamViewer 8 - Log into locked session
up vote
1
down vote
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I want to use TV8 between my home & work PCs (both running win7 pro). The
problem is that my work pc is configured to lock after 5mins of inactivity and
to relog back again you have to press Ctr+Alt+Del and insert your password.
The above feature seems to prevent TV8 from remote control, even if the
application is still running inside the locked session with admin rights.
All I get is the message
enter image description here
The screen cannot be captured at the moment. This is probably due to fast user
switching or a disconnected/minimized Remote Desktop session.
Is there a workaround on this?
windows-7 remote-control teamviewer lock
shareimprove this question
edited Aug 30 '13 at 18:50
Ramhound
4,53252244
asked Aug 30 '13 at 17:57
LePhleg
11112
1
Have you asked your IT Department if they can change this policy on your PC? –
Moses Aug 30 '13 at 18:21
You can use the built-in Remote Desktop Client built into Windows more then
likely. Teamviewer is limited. There is unlikely a solution that involves TV8
that doe snot involve changing the policy itself. – Ramhound Aug 30 '13 at
18:51
@moses Unfortunately I think thats not an option.. but my question remains: Can
TV connect to a locked session? (the same as pressing WindowsKey+L) I read
somewhere that was possible in WinXp.. – LePhleg Aug 30 '13 at 18:53
add a comment
2. 7 Answers
activeoldestvotes
up vote
2
down vote
TeamViewer needs a running service on the remote PC if you want to connect to a
locked session (depends on the Windows version though). The service should be
installed if you install TeamViewer.
shareimprove this answer
answered Sep 6 '13 at 9:26
Maurice Gilden
1962
add a comment
up vote
0
down vote
Did you try this on your work PC?
:teamviewer: options -> security -> windows logon -> allow all
shareimprove this answer
edited Aug 30 '13 at 22:57
Mokubai?
28.8k96687
answered Aug 30 '13 at 18:59
jansmolders86
1267
No I havent change any settings. But I can see that the default option is
"Allowed for administrators only". My work PC user is an administrator user.. –
LePhleg Aug 30 '13 at 19:03
That's strange. Does it work when you are not logged off? So we can rule out a
weird firewall issue. And are you sure you are a admin and not a power user. You
could test switching the permission. – jansmolders86 Aug 30 '13 at 19:11
add a comment
up vote
0
down vote
I had the similar issue and just got help from teamviewer support that worked.
here it is
Please activate the following setting in your TeamViewer options in TeamViewer
--> Extras --> Options --> Advanced --> Show advanced settings --> General
advanced settings --> [ ] Enhanced multi user support
This function makes it possible for TeamViewer to get different TeamViewer Ids
in different sessions (User/Server session) and can also resolve issues with
fast user switching.
Please make sure to connect to TeamVIewer server id --> TeamViewer --> Help -->
About
when you have the server ID create a new connection based on the server id from
your home computer.
shareimprove this answer
answered Sep 17 '14 at 14:25
3. ondrobaco
1013
what version are you using? i can't find the multi user support in any of the
advanced settings on teamviewer 9 – Mickey Perlstein Sep 22 '14 at 19:48
tv 9. host tb on the vps, accessed by normal desktop tv 9 – ondrobaco Oct 3 '14
at 5:05
add a comment
up vote
0
down vote
I know my answer is pretty late but I let this in case someone else is having
the same issue. The server that you're trying to connect has to have Teamviewer
automatically start on windows logon (that option appears when you install the
program) so it can create the teamviewer as a service and then allow teamviewer
to automatically "turn on" the computer. (You need to reboot if the installer
asks, so if is a server it's pretty hard to do it)
shareimprove this answer
answered Sep 29 '14 at 16:34
churchill
213
add a comment
up vote
0
down vote
Can you check if you have any remote desktop connection opened in the workpc
machine in minimized state .If it is please disconnect any unused remote desktop
session from the work pc and check whether you are able to connect from your pc
without any errors.
Usually locked screen can be unlocked using the option from the teamviewer
interface by going to the menu from actions -> ctrl+alt+del.This wont play role
in giving this type of error
shareimprove this answer
edited Dec 19 '14 at 6:42
answered Dec 19 '14 at 6:37
vembutech
3,2651211
add a comment
up vote
0
down vote
Go to Actions -> Remote reboot -> log off then you'll get disconnected.
Now login with the same user id and password and this will resolve the issue.
shareimprove this answer
edited Jan 3 at 11:23
Mokubai?
28.8k96687
answered Jan 3 at 7:38
shazma
1
add a comment
up vote
0
4. down vote
There are two kinds of TeamViewer "ID":s. User ID and Server ID. When setting up
unattended access on newer versions of Windows Server, I had extreme problems
with getting it to work without first having a logged in user on the server, and
minimizing the RDP session or closing it resulted in this annoying error message
about The screen cannot be captured at the moment.
The solution is to:
enable the Teamviewer service to access the desktop (check the box "Allow
service to interact with desktop", under the the "Log On" tab on the service in
services.msc)
enable multi user support in Team Viewer (Extras, Options, Asvanced, Show
advanced options, General Advanced Settings, Enable enhanced multi user support
(for Terminal Server))
Use the Server ID, not the User ID, when connecting.
The Server ID can be found by clicking the blue exclamation mark right next to
the User ID on the main panel.
This works on Windows Server 2012 R2, and most likely older as well.
shareimprove this answer
answered 2 days ago
MattBianco
760513
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![7 Answers
activeoldestvotes
up vote
2
down vote
TeamViewer needs a running service on the remote PC if you want to connect to a
locked session (depends on the Windows version though). The service should be
installed if you install TeamViewer.
shareimprove this answer
answered Sep 6 '13 at 9:26
Maurice Gilden
1962
add a comment
up vote
0
down vote
Did you try this on your work PC?
:teamviewer: options -> security -> windows logon -> allow all
shareimprove this answer
edited Aug 30 '13 at 22:57
Mokubai?
28.8k96687
answered Aug 30 '13 at 18:59
jansmolders86
1267
No I havent change any settings. But I can see that the default option is
"Allowed for administrators only". My work PC user is an administrator user.. –
LePhleg Aug 30 '13 at 19:03
That's strange. Does it work when you are not logged off? So we can rule out a
weird firewall issue. And are you sure you are a admin and not a power user. You
could test switching the permission. – jansmolders86 Aug 30 '13 at 19:11
add a comment
up vote
0
down vote
I had the similar issue and just got help from teamviewer support that worked.
here it is
Please activate the following setting in your TeamViewer options in TeamViewer
--> Extras --> Options --> Advanced --> Show advanced settings --> General
advanced settings --> [ ] Enhanced multi user support
This function makes it possible for TeamViewer to get different TeamViewer Ids
in different sessions (User/Server session) and can also resolve issues with
fast user switching.
Please make sure to connect to TeamVIewer server id --> TeamViewer --> Help -->
About
when you have the server ID create a new connection based on the server id from
your home computer.
shareimprove this answer
answered Sep 17 '14 at 14:25](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)