1. MONROE J. BASKINS Home: (912) 532-9858
2424 Gold Canyon Drive, Apt 1114 Mobile: (912) 532-9858
San Antonio, TX 78259 Email: m.jamesbaskins1@gmail.com
EDUCATION
Bachelor of Arts in Organizational Management, Ashford University, Clinton, IA
PROFESSIONAL PROFILE
Resourceful, energetic professional with broad range of experience in diverse business and military environments. Highly
skilled in operations and personnel management, planning and logistics, and resource optimization. Strong leader and
motivator who excels in teaching, training, mentoring and empowering employees. Demonstrated strengths in personnel
recruitment and retention, staff development, mediation and conflict resolution, also familiar with policy development and
legal compliance. Proven track record of success in creative and effective management of diverse personnel in multiple
locations. Flexible, resilient, and adaptable, results driven and committed to quality process and product. Extensive
proficiency in United States Government telecommunications and information technologies techniques, procedures, and
best business practices. I currently hold an active Department of Defense SECRET Security Clearance.
BACKGROUND SUMMARY
Operations Management Report and Document Preparation Performance Management
Organizational Effectiveness Orientation and On-Boarding Employee Relations
Resource Planning & Management Telecommunications Management Policies & Procedures Development
Multi-site Management Advanced Information Technology Active DoD Security Clearance
Strategic and Operations Planning Career Counseling
Staff Development and Training Records Management
Technical Expertise includes: QuickBooks Pro, Microsoft Office Suite, Adobe Acrobat, Microsoft Silverlight, Microsoft
Forefront Client Security, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Adobe Connect
PROFESSIONAL ACCOMPLISHMENTS
Personnel Management
Played a key role in the transformation and reorganization of a 528 employee organization. Developed and
implemented policies to streamline training, new employee integration, employee relations, career development,
education, family support and morale, awards, and promotions. Results: The organization transformed from an
organization providing general personnel and equipment support to an organization providing specialized problem solving
and solutions with no degradation in efficiency and seamless client support to existing and new clients during the
transformation.
Leveraged developing technologies to improve organizational efficiency and communications. Researched and
implemented use policies for Adobe Connect to telecommunicate with my subordinate departments located across the
country of Iraq, Kuwait, and Afghanistan as well as procuring and distributing equipment required for full scale
implementation. Results: Nearly eliminated the requirement for personnel travel for meetings, reducing operational costs
by 15%, while increasing overall personnel safety due to less required travel in an extremely hostile environment.
Developed a very successful training and development program within the organization. Designed a mentorship
and training plan for junior leaders and potential leaders to develop professionally, socially, and financially. The training
plan became the standard development program for all new employees. Results: The program led to the
recommendation of eight employees for promotion and to the assumption of supervisory positions outside of their skillsets
for an additional eleven employees, allowing the organization to promote from within. 58 employees successfully
completed required career development training courses with 25% exceeding the course standards.
Supervised the relocation of 350 employees from the Iraq Theater of Operations back to the United States.
Coordinated the logistics and tracked the movement of 350 employees from Iraq, through Kuwait and Ireland, and finally

2. to the United States. Results: 100% of the personnel and equipment arrived in the United States on time and without
incident over a three day period.
Optimized document tracking and evaluation trigger point detection. Analyzed the efficiency of document filing and
evaluation timeliness to identify problems and choke points with the existing tracking systems. Implemented controls to
alleviate the misfiling of documents and the late submissions of performance evaluations. Results: Reduced the
instances of misfiled documents and 100% on time submission of 113 performance evaluations over a s even month
period.
Telecommunications and Information Technologies Management
Optimized tactical telecommunications and automation for an 88 member task force in an austere, highly volatile,
and fluid environment. Developed and conducted communications and computer training for 88 personnel, on six
different communications systems, for deployment to Iraq. Also trained 13 Iraqi National Police on operational tactics,
techniques and procedures of commercial high frequency radio systems. Planned and managed the Blue Force Tracker
program ensuring accurate convoy tracking across the country of Iraq. Results: 100% communications up time and
100% network availability for over 400 patrols over a 12 month deployment to Iraq, and allowed Iraqi Police to
communicate with allied personnel.
Expanded network availability to remote locations. Supervised the procurement of over $14M in equipment and the
implementation and integration of three networks consisting of Voice Over Internet Protocol (VOIP), Secure Voice Over
Internet Protocol/Voice Over Secure Internet Protocol (SVOIP/VoSIP) and 900 pieces of Thin Client equipment. Results:
Reduced the cost of network maintenance and expanded the network to numerous remote locations, this was the first
location in the United States Army European Command to accomplish this. Plan became the standard communications
compliment of equipment for all Combat Training Centers in the United States.
Performed duties as the telephone control officer, frequency manager and system administrator. Was trained and
appointed the Information Assurance Security Officer. Supervised the coordination of 500 telephone communication
terminals, Non-Classified Internet Protocol Router Network (NIPRnet), Secret Internet Protocol Router Network (SIPRnet),
and Coalition SharePoint Portals. Coached and mentored the unit Frequency Manager on the creation and
implementation of HOPSET/LOADSET using the Automated Communications Engineering Software (ACES). Results:
Facilitated the training, certification and deployment of an Army National Guard organization to Kosovo.
Performed duties as the Information Assurance Manager. Achieved Security+ Certification, Information Systems
Security Officer, Information Assurance Manager and Information Assurance Security Officer Certifications. Managed and
tracked DoD required network access training for 2,071 user accounts. Coordinated the development of a sustainment
training web site that was used for pre-deployment training, refresher training during the deployment and new personnel
training after deployment. Managed the lifecycle replacement and migration of 281 computer systems and the
reactivation of 1,500 user accounts after deployment with minimal down time. Results: Enabled the organization to
redeploy from Iraq and be 100% operational the day after arrival back in the United States, also, the organization
achieved and maintained the highest Information Assurance compliance statistics at Fort Stewart, Georgia.
Facilitated intelligence gathering. Aggressively ensured the 100% operational availability of the Global Broadcast
System equipment during a 12 month deployment to Iraq. Results: Enabled the organization to receive real time media
feeds from global government and non-government media sources.
Human Resources
Served as a United States Army Recruiter for five years. Recruited, prequalified, and hired personnel for the United
States Army. Recruiting efforts consisted of cold calls, home visits, job fairs, high school visits, area brochure and
business card posting and canvas, centers of influence networking, and recent hire referrals. Prepared and maintained all
recruitment documentation for applicant police record checks, urinalysis, and mental and physical evaluations, conducted
pre-employment training to ensure success of new hires. Results: Achieved 120% of the required recruits of the five
year period.
Coursework pertaining to Human Resources. Currently pursuing a Bachelor of Arts degree in Organizational
Management. Much of the coursework is rooted in human resource subject matter. Results: I will achieve my
Bachelor’s Degree in August 2015.

3. Office Manager
Streamlined the Telecommunications Staff Office. Reassign personnel to a specific responsibility instead of first come
first served for trouble tickets reported to the office. Ensured that everyone was trained in all office responsibilities to the
customer. Trained and implemented a training team specifically responsible for training the organization’s senior staff to
proficiency with Microsoft Office Suite and any specific software packages required for separate departments to function.
Maintained general office files and incoming and outgoing mail. Used exemplary clerical skills to proofread and
recommend changes as required for all correspondence originating from that office. Maintained the check register,
posted and recorded checks and cash withdrawals as the Family Support Group Treasurer for the staff, which was
responsible for purchasing flowers and gifts for spouses and children of staff members during special occasions, and
luncheons for staff members who were departing. Coordinated and oversaw a new contract to recycle used toner
cartridges. Ordered and maintained all other office supplies and automation peripheral devices such as keyboards, mice,
and Common Access Card (CAC) readers for the entire organization. Managed maintenance contracts for computers,
printers, copiers, and cell phones for the organization. Results: Increased the trouble ticket through put and issue
resolution by 40% and eliminated all single points of failure, due to personnel availability, for any customer needs, while
reducing required man hours and saved the organization $33,000.00 per year in supply costs.
EMPLOYMENT HISTORY
UNITED STATES ARMY, Fort Riley, KS 12/2013 - 06/2015
Personnel Manager
Responsible for the morale, welfare, training, administration and accountability of 57 personnel in nine departments.
UNITED STATES ARMY, Fort Stewart, GA 04/2011 - 12/2013
Personnel Manager
Responsible for the morale, welfare, training, administration and accountability of 110 personnel in seven departments .
UNITED STATES ARMY, Fort Stewart, GA 08/2008 - 04/2011
Telecommunications and Information Technology Manager
Responsible for the supervision of 29 personnel, management of 281 computer systems and 1500 computer user
accounts.
UNITED STATES ARMY, Hohenfels, GE 08/2005 - 08/2008
Office Manager
Responsible for the management of 17 personnel, organizational office equipment maintenance and warranty contracts
as well as supply and resupply of organizational office supplies and equipment.
UNITED STATES ARMY, Columbus, GA 03/2001 - 08/2005
Personnel Recruiter
Responsible for the active recruitment of morally, mentally, and physically qualified personnel from a pool of individuals
who met the demographics of the target market.