1. Jake Livingston  103 Brookhaven Way Atl, Ga. 30319  jakelivingston@ymail.com  (404) 488-2806
OBJECTIVE To obtain a position with strategic focus on process improvement, manufacturing or
quality of product and services.
EDUCATION The University of Alabama, Tuscaloosa, AL
Bachelor of Science in Commerce and Business Administration August, 2012
Major: Operations Management
EXPERIENCE
July 2015 - Present
October 2014 –
July 2015
October 2012 –
July 2013
Assistant Manager, Enterprise Rent-a-Car
 Drove four core areas of business - employee development, customer service,
fleet growth and profit
 Improved customer service rating from grade of 71% to 88% in three month span
 Assisted in the development of 6 Management Trainees resulting in 2 MT’s
getting promoted to assistant managers
 Monitoring inventory and managing fleet movement of 350-car branch
 Marketing to current and new corporate accounts to gain new business and grow
our fleet by 29% (270 cars to 350)
Management Trainee, Enterprise Rent-a-Car
 Provided excellent customer service which increased our CS rating from 85% to
93% in 5 months
 Exceeded corporate goals in sales (100%) and customer service (85%) to make
top 10 in regional performance matrix in second month
 Monitoring car inventory for 220 car branch to ensure models were available to
meet reservation demand
Operational Excellence Intern, Joy Global Mining Machinery
Team member of Kaizen value stream focusing on Lean Manufacturing tools for
plant transformation
 Worked with OPEX team to implement 6S, 7 Wastes and TPM tools throughout a
232,000 square foot facility during plant transformation.
 Assisted in the implementation of 6S auditing program driving the plant score
from 2.2 to 5.1 over 6 consecutive months resulting in a 132% improvement.
 Led and participated in 2 kaizen (ongoing improvement) events that resulted in a
305% improvement of their 6S audit score, significantly reduced cycle time and
minimized the elimination of waste in the Shipping and Receiving process.
 Conducted value stream analysis of HC/HD product line driving strategy for
equipment changes and improvements resulting in a distance-traveled reduction
of 5,467 feet (72%).
 Utilized A3 format, DMAIC and “5 why” problem solving processes to drive
waste out of key press and assembly manufacturing processes.
SKILLS Computer Skills
Proficient in: Arena Data Simulation; Microsoft Office Suite (PowerPoint, Word,
Access); IGrafx for value stream mapping Advanced in: MS Excel; SOLVER

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