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Enterprise Briefing Document - Service Transformation
- 2. © 2015 ScienceLogic Inc. All rights reserved.
Strategic Imperatives for Enterprise Transformation
Private Cloud Public CloudConverged IT
AgileLeanEfficient
“Enterprises have 24 months to digitally transform, half either won’t make it or fail.”
Source: Milund Govekar Managing VP at Gartner, November 2015
- 3. © 2015 ScienceLogic Inc. All rights reserved.
Typical Challenges We Address - Checklist
Challenge Checklist You Can
Alignment Can I leverage legacy IT and extend ITIL best practices to new
technologies & hybrid cloud?
Efficiency How do I converge to eliminate cost & simplify complexity?
Control How do we reduce expected impact on MTTR, Service Delivery &
Service Management?
How do we give visibility, context & situational awareness to
operations & support?
Integration How do we bridge next gen ITSM to legacy management tools?
What are my options to consolidate and simplify integrations?
Automation How do we deliver auto-scale, self-aware - self-heal services and
reduce manual intervention?
- 4. © 2015 ScienceLogic Inc. All rights reserved.
With ScienceLogic you can…
Simplify on
a Platform
Accelerate
Transformation
Extend
Hybrid Control
Automate
Intelligence
Hybrid Cloud Service Assurance
- 5. © 2015 ScienceLogic Inc. All rights reserved.
Extend management – Simplified, accessible.
5
Virtual / Private Cloud &
Hosted Resources
Heritage DC
Unified Hybrid Service Assurance Public Cloud Resources
Your Cloud
SaaS
PaaS
IaaS
- 6. © 2015 ScienceLogic Inc. All rights reserved.
Collapse dependency on multiple tools
Legacy Legacy
Private Cloud
Public Cloud
Private Cloud
Public Cloud
Before After
- 7. © 2015 ScienceLogic Inc. All rights reserved.
Before After
Business Challenges:
• Transformation – significant growth following insourcing
• Become agile - Move to more flexible operating models
• More points of failure - Architecture getting more complex distributed,
agile, granular & mobile.
• Managing Complexity – Understanding business intertwined with
technology
• Always on- a 24/7 business
Business Outcomes:
• Significant Cost Savings: reduced cost of operation $2.5m / 5yr
• Improved Customer Experience – Better SLA’s - many problems auto
resolved, faster service recovery -
• CIO & Exec Confidence - confidence to deliver increased accountability to the
business
• Accelerated Journey to Cloud – DC closure plan down from 7 to 4 years
Operational Challenges:
• Traditional ITOM – “broke”
• Failed to support move to dynamic IT Infrastructure
• Transformation exposed:
• Outdated monitoring platform
• Expensive to run & operate
• No visibility to monitor cloud or virtualization
• Service Management Impacted –
• Triggered 12,000 events per month, false positives – “Cry Wolf”
• Incident Fatigue – Service impacts
• Zero team collaboration “Dismal monitoring”
Operational Outcomes:
• Streamlined Organization
• 10 x improvement in MTTR
• Broke down silo’s
• Operational Visibility for IT Support
• Situational Awareness
• Insight on every single layer, location & element
• Smart, Simplified Incident Management
• Consolidated integration costs
• Reduced Incident Volume
• Context for precise, intelligent, targeted response to Incidents
• Automated – “Predict to Prevent” incidents
Transformation… Crunch time.
- 8. © 2015 ScienceLogic Inc. All rights reserved.
Why choose ScienceLogic?
Deliver High-Quality IT Services Faster and at Lower Cost
Find and Fix the Right Problems Faster and Be More Proactive About It
Efficiency
Automation Platform
Automated Discovery & Map
Event Correlation
Automated Dashboards
Agility
Single Unified Platform
Easy to Deploy and Maintain
Fast Time to Value
Low Admin Overhead
Flexibility
Cross-domain – Broad/Deep
Hybrid IT/Cloud
Future-Proof: Open API
Role-based Visibility
- 9. © 2015 ScienceLogic Inc. All rights reserved.
Vendor Support vs Cloud Service Assurance Needs
Disclaimer: The information presented in the above chart was compiled by ScienceLogic based on a combination of commercially available information,
statements from our customers and other referenced vendors and our own assessments.