1. Jacqueline Wilson
jwilson24@bellsouth.net
ProfessionalSummary
Seasoned Customer Service- Business Analyst with more than 20 years of experience
in fast-pace local government and global transportation /shipping company. Core
competencies include excellent customer service and organizational skills. Proven
track record of achieving exceptional results in satisfying the customer needs and
providing customer service orientations.
Skills
Customer Service Orientation Organizational Skills
Strong Interpersonal Ability to Work Under Pressure
Communications Skills Initiator
Problem Analysis & Problem
Solving
Experience
Business Analyst Aug 2010-Present
Fulton County Government Atlanta, GA
• Assists Fulton County agencies and external customers to include Clerk of
Superior Court, County Marshal, Juvenile Court, State Court General, State Court
Judges; Superior Court General, and Superior Court Judges in the preparation and
submittal of annual departmental budgets.
•Determines schedules, guidelines, and formats of budget submittals.
• Analyzes departmental requests to formulate budget recommendations for
consideration by the Fulton County Budget Commission.
• Provides reports to Department Heads, Appointing Authorities, and Elected
Officials for use in evaluating the County's financial position.
• Prepares reports and reviews monthly analyses of expenditures.
• Assists in the preparation of the County's annual budget book for public
distribution.
• Processes budget adjustment requests and assists in resolving and funding issues.
• Prepares forecasting expenditures on monthly/quarterly basis for board
reporting.
• Evaluates and scores vendor selection for Request For Proposal technical and
financial.
• Reviews budget for approving various grants and contracts.
• Generate reports for departmental decision-makers.
• Provides training and assistance in the use of Financial Information Systems.

2. • Interprets and enforces policies and procedures
• Coordinates monthly sounding/confirmation activities for approval as submitted
by County agencies.
Accountant/ Analyst II Aug 1999-Aug 2009
CARE, Inc. Atlanta, GA
Support seven units in program division in managing unrestricted, private restricted, foundations and US
government grants. Responsibilities and Task include General Ledger Accounting, Budgeting &
Forecasting and Communication & Reporting:
 Prepare journal/adjustment journal entries for the funds managed by the units.
 Overview accounting transactions and balances of General Ledger.
 Ensure that grant and contract proposals and agreements are consistent with CARE USA policy,
management and reporting requirements.
 Prepare grants/contracts analysis to determine annual budget approvals.
 Monitor grants and contracts in terms of progress and consistency with spending targets, compliance
with specific terms and conditions; identify possible risks and make recommendations to management.
 Liaise with donor agency staff to provide information and resolve issues.
 Keep current on US Government donor trends, rules and regulations and maintain working
relationship with counterparts in USAID, BPRM, and OFDA as well as other donors.
 Prepare and submit financial/donor reports as stipulated in contractual/grant agreement.
 Develop and prepare management reports for use as tool in managing and monitoring their grants,
contract and contributions portfolio.
 Prepare annual budget for the units, and process budget revisions as necessary.
 Assist in forecasting expenditures on quarterly basis for board reporting.
 Monitor unit’s spending for burn rates, adjustments and accruals, and ensure charges against domestic
budgets are accurate and complete.
 Monitor accounts receivable and payable balances, promote collection of receivables as needed and
ensure that balances in both general ledger and accounts receivable module in SCALA are tied up and
valid.
 Financial accounting and management of Intracompany transactions coming from all CARE Country
Offices.
 Review of the vouchers and Bank Reconciliations for FAM.
 Assist external auditors in the annual audit process.
 Train co-workers on technical aspects related to area.

3. Customer Service Consultant Jun 1995-Aug 1999
American President Lines Atlanta, GA
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further
investigation.
Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Recommend improvements in products, packaging, shipping, service, or
billing methods and procedures to prevent future problems.
Received special recognition from the Director of Customer Support for
providing 98% accurate documentation to customer while working with the
Latin American team.
Education
BBA:Banking and Finance May 1987
Mississippi State University Starksville, MS