Mohammed Al Nour is nominated for his performance as a Reservations Agent, where he has been the top seller year-to-date with high telephone conversion rates, especially for Arabic calls. Abdul Azees Raleem is nominated as a Room Attendant for his dedication to guest service, attention to detail, and positive attitude, as evidenced by repeated praise from long-stay guest Mr. Bharat Kumar. Ester Kenzia is nominated as a Waitress for her exceptional results in guest satisfaction and revenue, enthusiasm, willingness to help others, and role-modeling behavior for new team members.

2. AUGUST 2022
GURU
NOMINEES

3. Front of House – August
Lalrinfeli Khiangte
Spa Therapist
• Feli joined us from Anantara Desert Island and is one of the
strongest and senior team player.
• She understands the Anantara brand standards and follows them,
she also has the greatest number of repeated guests, and always
happy with her Spa experience and loves to revisit her.
• Feli has expertise in all the advance Spa treatments. She is one of
the most experienced Spa therapists, where she also initiates all
the departmental training for new joiners in the Spa teams.
• Feli conducted the brand standard training in New Anantara
downtown team for pre-opening and the downtown
management was impressed and appreciated her trainings.
• Feli’s punctuality, humbleness and attention to details is the
perfect combination for a Spa therapist and we strongly believe
she deserves to be recognized for her all her seamless efforts.

4. Front of House – August
Ahmed Gamal Elmenshawi
Residence –
Guest Service Agent
• Gamal joined Anantara only 8 month ago but already has made a great
difference for Residence Front Office Department. He has been the TOP
GHA enroller in ADPJ consistently since the first month and has achieved
more than 1600 GHA enrollments YTD higher than anyone in ADPJ. He
makes a huge effort in pushing upselling numbers, lately he upsold a guest
from a standard room to an overwater villa for 6 nights making AED 15000
revenue in a low season.
• Gamal takes initiative to solve complaints especially when it comes to
Arabic speaking guests and rarely has to involve his superiors. He is always
being recognized for his genuine service and hospitality, here are the most
recent examples of guest’s reviews

5. Front of House – August
Lolly Mukhiya
Guest Service Agent
Always at 110%
• One of the values of front office team is ‘Integrity’ Lolly’s strong moral and
discipline at work has made her reliable.
• She is also the first one to jump in if newer team member run into issue.
Her strength goes far beyond staying on top of operation needs and
details.
• She has proven her interest in customer service by going out of her way to
make connections with guests, ensuring they feel homely by giving
courtesy calls. Our regular guest Mr Oltmann praises that how jolly her
nature is. Lolly has received numerous compliments from guests in the
online platforms.
What sets her apart?
Her skills, Attitude, Knowledge, being a Team player.?
What really sets her apart is her passion. The passion for hospitality. Which is
rare, her energy resonates with the team in which everyone trusts her as the
“Go to Person”.

6. Front of House – August
Ester Kenzia
Waitress
• Ester is very dedicated to what she does, she always pushes herself to learn new things,
in terms of things that she hasn’t done before, she always shows interest. In August,
she is a diamond for the team, she has delivered exceptional results regarding guest
satisfaction and revenue.
• During the off days of our Bartender, she is our regular Bartender support and during
the Host’s days off, she also does some tasks for our Hostess, closing the cashier,
controlling the floor operation, and so on. She is very enthusiastic about her position,
She always has a can-do attitude to finish all the tasks given to her and always would
like to help others with their side duties. On the other hand, she always gives her full
attention and ensures all guests’ requests are taken care of correctly and professionally
despite having a very busy operation.
• Ester is considered one of the most important team players of Mekong. She is always a
role model for new team members. Whenever she finds out the new team members
need support, she always runs first and gives them assistance. Also, lots of guests gave
positive feedback to me or our manager (Jessie) in terms of her service.
• The guests always enjoy her service standards, and she always has comments on
ReviewPro, TripAdvisor, Google, etc. She is not only a team member, but she can also
be a good leader for Mekong Team.

7. Heart of House – August
Mohammed Al Nour
Reservations Agent
Al Nour our bubbly full of joy team member.
Always extend a hand during the busy hours of the operation.
He is a high demand person especially during summer for Arabic calls, he
doesn’t mind back to back calls just to convert business.
He is the go to person for any challenging Arabic guest.
Main thing to highlight is his revenue performance in telephone conversion
which no doubt our top seller year to date.

8. Heart of House – August
Abdul Azees Raleem
Room Attendant
Raleem has been working with us since 07th November 2022. He has a learning attitude. One of
the strong ambassadors in the housekeeping department in Morning shift. He has positive
attitude and does not speak much but he believes action speaks louder than words.
Our long staying guest Mr. Bharat Kumar stayed in #214 commented about his dedication and
remarkable service during the stay. As a long staying guest Mr. Kumar was very specific and had
preference about the service timing and amenities in the room. During the entire stay Raleem
ensure all his preference are completed with utmost passion. For example, Prodomo was the
preferred coffee capsule and Raleem ensure this was available during the stay. Mr. Kumar
daughter was highly impressed about the towel art which was made during the stay. This are the
few great guest comments he received during august.
Bharatkumar Nanji Halai
9-Aug-22 214 Promoter 10
United
Kingdom
Raleen from House Keeping. Always friendly and
willing to be helpful no matter how busy they
were with other work.
Anantara The
Palm Dubai
Resort
Cruiser231516
United
Kingdom
Heaven on
earth!
Well, what can I say this is our 4th stay and it never disappoints in fact it is
even better than ever. 5 stars for absolutely everything. We were invited to a
cocktail evening for returning guest which was a lovely touch. Special mention
to Raleen and the team in housekeeping who looked after us like royalty. We
will 100% be back 🥰
He is Master and can make different unique towel art as illustrated below and he trains other
team members also.