This presentation will provide tips on how Security Agencies can differentiate themselves from their competitors to gain competitive advantage and provide the best quality services to their client by providing professional guards. it will provide guidelines for clients on how to chose the ideal security agency.

1. SECURITY GUARD SERVICE
BEST PRACTICES
Joel Jesus M. Supan
Philippines
2019

2. A presentation for
Philippine National Police
Supervisory Office for Security and
Investigation Agencies (PNP SOSIA)
and
Private Security Agencies

3. This Presentation on Security Guard Service Best
Practices was created and developed by Joel Jesus M.
Supan.
All rights reserved, this is protected by the Philippine
Law on Intellectual Property. No part of this presentation
shall be reproduced in any form or by any means,
electronic, mechanical, photocopying, recording or
otherwise, without the written permission of the author
and creator.
Philippine Copyright©2019
WARNING

4. 1. To apprise the participants on the best
practices for Security Services
2. For the participant to know how to make the
most out of their contacted Agencies to
support the Mission and Vision of the
company.
3. To introduce to the participant the tools to
implement the best practices
OBJECTIVES

5. COVERAGE
1. Internal Adversaries of Security
2. Organizational Security Culture
3. Review of Basic Security Concepts
4. Tools for Professionalism,
Effectiveness and Efficiency

6. TYRANNY OF “FOR COMPLIANCE”
PWEDE
NA YAN
COMPLIED NAMAN
SA REGULATION
OBEY FIRST
BEFORE YOU
COMPLAIN
MATAGAL NA
NAMING
GINAGAWA
MINDSET
OF THE OLD
CONVENTION
INTERNAL ADVERSARIES
OF SECURITY

7. HIGH SCHOOL
GRAD LANG
YAN
KUNG MAGALING YAN
HIND MAGIGING GWARDYA
HINDI
MARUNONG
BUMASA NG
ENGLISH
MALIIT
LANG ANG
SAHOD
MINDSET
OF THE OLD
CONVENTION
AVOID THE “PATRONAGE FOR MEDIOCRITY”
INTERNAL ADVERSARIES OF
SECURITY

8. INTERNAL ADVERSARIES
OF SECURITY
AGENCYCLIENT GUARDSUPERVISORPNP
“DEPENDENCY SYNDROME”
The PNP and
the Clients
depends on the
Agency to know
Security
Operations and
the Agency
depends on the
PNP and the
Clients to know
the same

9. INTERNAL ADVERSARIES
OF SECURITY
The guard does not know how to wear the Collar Pin
because the Supervisor does not know, because the
Operations Manager Does not know because the General
Manager does no know. Everyone is depending on the other
“DEPENDENCY SYNDROME”

10. ZZZZZ…!!!
INTERNAL ADVERSARIES
OF SECURITY
“DEPENDENCY SYNDROME”
The guards are depending on each other to do the
watching.

11. INTERNAL ADVERSARIES
OF SECURITY
The guard is depending on the dog to do the
watching and vice versa
“DEPENDENCY SYNDROME”
ZZZZZ…!!!

12. 1. Adopt a Security Philosophy
2. Develop an Organizational Security Culture
3. Master your Business fundamentals
4. Shun Corruption
5. Protection from Internal Tyrants
6. Government – Company Partnership in Security
7. Company – Trader Partnership in Security (C-
TRAPS)
SECURITY BEST PRACTICES

13. 8. Compliance to Laws and Regulations
9. Service Professionalism
10. Consideration for human rights of guards
11. Learning of corporate business language
12. Pooling of Resources
13. Development of specialized network
SECURITY BEST PRACTICES

14. Adopt a Security Philosophy [7]
[7] The Art and Science of Security, JM Supan 2012
SECURITY BEST PRACTICES

15. ORGANIZATIONAL
SECURITY CULTURE
is an established system of
values, beliefs and ethics of
an organization that is based
on the fundamental principles
security.
.

16. 1. Employees have collectively internalized Security;
2. They manifest understanding of security in words
and in deeds;
3. They actively contribute ideas to develop security
measures;
4. No loss has been incurred due to employee
ignorance, negligence or indifference.
INDICATORS OF ORGANIZATIONAL
SECURITY CULTURE

17. Organizational Security Culture
-starts with a cognitive knowledge of Security
-should develop into a mindset.
-knowledge and mindsets are indicated by:
behavior towards and responses to:
- conditions
- situations
- events
ORGANIZATION SECURITY
CULTURE

18. Organizational Security Culture
shall is one of the objective of the
development of the security program
18
ORGANIZATION SECURITY
CULTURE

19. R - Resource
T - Time
$ - Goal
The basic
objective of
any business is
to have money.
The basic
mission of any
business is
make money.
Security
Fundamentals
No. 1
Source: “The Art and
Science of Security, 2012.
Security Fundamentals Rationale for
Organizational Security Culture

20. Every company
resource is
essential to
achieve business
objectives.
Security
Fundamentals
No. 2
Functional Relationships of Resources
Source: “The Art and Science of Security, 2012.
Resources are
the “Objects of
Security”
Security Fundamentals Rationale for
Organizational Security Culture

21. Government – Company
Partnership in Security
(GO-COPS)
SECURITY BEST PRACTICES

22. COOPERATIVE
INTELLIGENCE
Seamless interphase
of sharing real time
information and
timely, usable and
actionable intelligence
between the
Government and the
Private Industries[5]
[5] Cooperative Intelligence Concept, JM Supan 2005
Government- Company
Partnership In Security (GO-COPS)

23. [6] Security Inter-Operability Concept, JM Supan 2005
Inherent Attribute of the Private Sector
1. The best source of information on
people movement.
2. Flexibility in deploying of resources.
3. Flexibility in reacting to changes in
environmental conditions. e.g.
technology
4. Advocates the adage “God is in the
Details”
Government- Company
Partnership In Security (GO-COPS)

24. Company – Trader Partnership in
Security (C-TRAPS) [8]
[8] Company-Trader Partnership in Security,
JM Supan 2005
SECURITY BEST PRACTICES

25. =
Company-Trader Partnership In Security
C-TRAPS)
COMPANY
(Client)
TRADER (Service Provider,
Tenant, Vendors)
SECURITY BEST PRACTICES

26. Integrated Security
Model
1.PERSONNEL SECURITY
Ensures that all
Employees/Guards are
capable, reliable,
trustworthy and loyal
healthy and happy.
It ensures that the lives
and limbs of
Employees/Guards are
free from danger or harm.
Company-Trader Partnership In
Security (C-TRAPS)

27. 2. INFORMATION
SECURITY
Ensures that all critical
and sensitive
information about the
companies are not
destroyed, lost,
distorted and disclosed
to those not concerned.Integrated Security
Model
Company-Trader Partnership In
Security (C-TRAPS)

28. 3. OPERATIONS
SECURITY
Ensures that Systems
and Standards for
Operating and
Administrative
Procedures are
established, written and
disseminated for
uniformity of
dissemination and
continuity and are
followed and enforced
Integrated Security
Model
Company-Trader Partnership In
Security (C-TRAPS)

29. 4. PHYSICAL
SECURITY
Ensure that the
facilities and
guards are
appropriately
and adequately
equipped with
means against
physical
threats.Integrated Security
Model
Company-Trader Partnership In
Security (C-TRAPS)

30. 5. ENVIRONMENT
SECURITY
Ensures that the
Company surroundings
are orderly and clean;
has the Goodwill for and
of the Community, the
Industry and the
Government and
Complies with the Laws.Integrated Security
Model
Company-Trader Partnership In
Security (C-TRAPS)

31. 6. REPUTATION
SECURITY
Ensures that the
Companies
deliver their
commitments
and that it is free
from
embarrassment
and indignation.
Integrated Security
Model
Company-Trader Partnership In
Security (C-TRAPS)

32. 1. RA 5487 - Private Security
2. RA 8282 - SSS Law
3. PD 442 - Labor Code
4. RA 8424 - Tax Code
5. RA 7641 - Retirement
6. RA 10591- Firearms Law
7. RA 3815 - Penal Code
Compliance to Laws and Regulations
SECURITY BEST PRACTICES

33. Shun Corruption
1. Bribery
2. Extortion [9]
3. Robbery with
Intimidation [9]
4. Coercion [10]
5. Short Changing
6. Payroll Padding
[9] RPC Art. 293, [10] RPC Art 286
SECURITY BEST PRACTICES

34. Know Company Language and Deliver
Security Needs34
SECURITY BEST PRACTICES

35. [11] Security as a Profession, JMSupan, 1987
Service Professionalism [11]
SECURITY BEST PRACTICES

36. Attributes of a Profession
1. Specialized Field of Work
2. Extensive Education
3. Intensive Training
4. Continuous training
5. Self Regulation
6. Autonomy
7. Social Relevance
SECURITY BEST PRACTICES

37. Service Professionalism
SECURITY BEST PRACTICES

38. November 21, 201938
Train Guards to
LOOK
PROFESSIONALS
SECURITY BEST PRACTICES
Service Professionalism

39. November 21, 201939
Train Guards to
Speak Like
Professionals in
Personal
Interactions
SECURITY BEST PRACTICES
Service Professionalism

40. November 21, 201940
Provide Supplementary Training Basic Guard
Functions [12]
[12] The Art and Science of Guarding, JMSupan, 2002
SECURITY BEST PRACTICES
Service Professionalism

41. November 21, 201941
Provide
opportunities for
continuous &
cost effective
educations and
training
SECURITY BEST PRACTICES
Service Professionalism

42. Institute and
provide for
Explicit Guarding
Operating
Policies and
Procedures [13]
[13] Guard Operating Policies and Procedures Manual, JMSupan, 2004
SECURITY BEST PRACTICES
Service Professionalism

43. Provide for Operation References and
Checklists[14]
[14] Guard Security Tickler, JMSupan, 2011
SECURITY BEST PRACTICES
Service Professionalism

44. 44
Provide and Use
Standardized
Security
Operations
Forms &
Checklists [15]
[15] The Art and Science of Guarding, JMSupan, 2002
Service Professionalism
SECURITY BEST PRACTICES

45. November 21, 201945
Provide
Guard and
Employee
Integrity
Assurance
Program
[16]
[16] Ethics Call, JMSupan, 2000
Service Professionalism
SECURITY BEST PRACTICES

46. November 21, 201946
CONSIDER HUMAN RIGHTS
Agencies and
Guards do not
have time,
money for
training of
Guards to gain
skills in using
guns and
unarmed
defense [17]
[17] Agency Best Practices, PSEMS , JMSupan, 2013
SECURITY BEST PRACTICES

47. November 21, 201947
Don’t give the
Guards the
Opportunity to be
the
ASSAILANT
because of lack of
skill in using
firearms
CONSIDER HUMAN RIGHTS
SECURITY BEST PRACTICES

48. November 21, 201948
Don’t put the
Guards is a
position to be
the
VICTIMS
because of
lack of skill in
using firearms
CONSIDER HUMAN RIGHTS
SECURITY BEST PRACTICES

49. November 21, 201949
Provide
Guards with
Non-Lethal
Tools for
Self-defense
and
Enforcement
CONSIDER HUMAN RIGHTS
SECURITY BEST PRACTICES
PEPPER BATON
NON-LETHAL
PEPPER
LAUNCHERS

50. 1.Agency Pooling
(Merger, JV)
2.Back Room Services
3.General Liability
Insurance
4.Admin and Operation
System Integration
RERSOURCE POOLING
SECURITY BEST PRACTICES

51. 51
DEVELOP SUPPORT NETWORK
(C-TRAPS)
SECURITY
& SAFETY
SECURITY BEST PRACTICES

53. FIELD OF EXPERTISE
33 Years Practice of
Organizational Security &
Security Services
Management & Education
Past Chair- CHED TC BSISA
PNP SOSIA Advisory Council
Officer- ASIS International
BSP Security Subject Matter Expert
Practicing Security Consultant
JOEL JESUS M. SUPAN
Security Author, Educator, Consultant, Inventor
THE SPEAKER

54. BSP Accredited
Subject Matter Expert on Security
ACCREDITATIONS

55. CHAIRMAN
Commission on Higher
Education Technical
Committee B.S. in Industrial
Security Administration
PNP Licensed Private
Security Training Director
Member -PNP SOSIA Advisory
Council
ACCREDITATIONS

56. Author of Security Books

57. STONEWALL SECURITY
CONCEPTS AND CONSULTING
SERVICES
63 Magnolia Street
Roxas Dist., Quezon City
Telephone Number 371-4864; CP 09178892154
Email Address stonewall.sec81@yahoo.com

58. TAKE AWAY:
“Security is the bridge to every dream,
to every goal.”

59. THANK YOU!