1. Curriculum Vitae
Izzah Khan
Objective
To secure a challenging position within a progressive and reputed organization, which would facilitate
professional growth and utilizes my qualification and experience, while embracing new methodologies &
strategies to be a valuable asset to the organisation.
Personal & Professional Profile
 Focused, innovative, flexible and persuasive personality with the ability to learn and adopt new
technology
 Application of analysis and problem solving skills according to the needs of the institutions
 Highly motivated and self-confident.
 A capable, result-oriented professional with ability to work independently, as well as, as a team
member
 Able to work under tremendous pressure and meet deadlines with ease and efficiency
 Good inter-personal relations and communication skills
 Self-starter, proactive with sound judgement, and planning skills
 Leading & dealing effectively in a multicultural environment
Professional Experience
Organisation: British Council (Dubai)
Designation: Examination Invigilator for CFA Exams (JUNE 2016)
 Ensure that all candidates have an equal opportunity to demonstrate their abilities
 Ensure the security of the examination papers and completed response sheets, before, during and
after the examination
 Prevent possible candidate malpractice
 Prevent possible administrative failures
Organisation: DWTC (Dubai Wold Trade Centre)
Designation: Customer Service for events
 Gulf food 2015 and 2016
 GESS 2016 (Global Educational Supplies & Solutions)
 CABSAT 2016 (Cables & Satellites Middle East)
Job Profile:
 Demonstrate and provide information on promoted products and services.
 Create a positive image and lead consumers to use it
 Identify interest and understand customer needs and requirements
Duration: Jan2013 – April 2014
Organisation: HP Middle East Contact Centre (Cupola Tele Services)
Position: Customer service Representative.
Job Profile:
 Assisting the customer with technical issues.
 Answering calls all over Middle East region.
 Dealing with hp devices queries and knowing the products.

2.  Answer participant questions, as well as question participants to obtain full understanding of what
information is being requested.
 Document all calls with regards to participant inquires accurately using Call Tracking System.
 Provide quality customer service on every call.
 Excellent Customer Service Skills.
 Investigates and resolves software and hardware problems of the customer per established
performance criteria.
Duration: April2012 – May2012
Organisation: HNF Solutions
Designation: Telemarketing Agent
Job Profile:
 Contacting businesses and private individuals by telephone in order to solicit sales for company's
goods and services.
 Sending quotations to the potential customers
 Arranging meetings with the Business Development Manager
 Calling vendors and enquiring about the products and its specifications
 Sending daily report to the manager
 Sending company profile to companies and individual customers.
Duration: October2011 – February2012
Organisation: Chartis insurance company (Direct Outsourcing Services) (Dubai, U.A.E)
Designation: Telesales Agent
Job profile:
 Attending outbound calls for accidental insurance
 Meeting daily targets
 Obtaining customer information such as name, address, date of birth, and entering orders into
computers.
 Handling customer related queries
Computer Proficiency
 Knowledge of Microsoft Windows and MS Office.
 Well versed with the usage of Internet, E-mail
Educational Qualification
 BSC Business from the prestigious LONDON SCHOOL OF ECONOMICS
 Diploma in Economics from LONDON SCHOOL OF ECONOMICS
 A-level from The English Medium School, Dubai
 O-level from The Westminster School, Dubai
Personal Details
Date of Birth: 11 October 1988
Nationality: Pakistani
Marital status: Married
Gender: Female
Languages known: English, Urdu and Hindi
Visa Status: Husband’s Sponsorship
Contact Details: +97150 4947581(Mobile)
E-mail address: izzah.kh@hotmail.com