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- 1. Mobile Core App Sprint 3, Release 1 23 October 2013 PAGE 1
- 2. Sprint 3 Notifications Contact us Off canvas Login Multi passenger check-in Payment PAGE 2
- 4. Utility Critical information finds you, when you need it most. Speed KLM takes the user directly to the service they need; no need for menu navigation. Confidence A user that trusts KLM to provide the information needed for a successful journey. Empowerment Enabling the user to action information to keep progressing their journey. Context Right service, right place, right time – essential notifications only.
- 5. PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left AMS – JFK: check-in is open. This is how the app will notify you for tasks.
- 6. PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left KL0643 17:55 TODAYAMS JFK The notification takes you directly to your open task.
- 7. PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left KL0643 17:55 TODAYAMS JFK PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Add to calendarAdd to calendar AMS – JFK: check-in is open. AMS – JFK: check-in is open. Notifications are accessible inside and outside the app.
- 8. Notification scenarios Check in opens Gate opens for boarding Gate changes Final boarding call Flight is delayed Flight disruption Flight is cancelled Flight is re-booked by carrier
- 9. Contact us
- 10. Utility KLM provides, and enables you to action, the right information – within and outside the app. Speed One-click connection to KLM customer support Empowerment Giving the customer everything they need to keep making positive decisions that move their journey forward. Confidence Brand voice inspires trust in the user. Context KLM provides the means to make contact, when the user needs it.
- 11. Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 02:00 TOMORROW TERMINAL 4 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 02:00 TOMORROW TERMINAL 4 Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. PASSENGER DETAILS YOU AND 2 OTHERS Update See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US KLM FACEBOOK LATEST TWEETS ABOUT YOUR FLIGHT +31 540 048 668 KL0643 17:55 TODAYAMS JFKKL0643 17:55 TODAYAMS JFK The contact us module The contact us module can appear dynamically within the strip when relevant. It is consistently accessible via the off canvas menu. Example: Your flight is delayed by 30 minutes. New York JFK John F. Kennedy Airport 02:00 TOMORROW TERMINAL 4 New York JFK John F. Kennedy Airport 02:00 TOMORROW TERMINAL 4 Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. PASSENGER DETAILS YOU AND 2 OTHERS Update See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US KLM FACEBOOK LATEST TWEETS ABOUT YOUR FLIGHT +31 540 048 668
- 12. The contact us module The conversation happens on twitter. Flight specific hash- tags enable the social team to talk to passengers on a disrupted flight. E.g. 3. October, KL0643 is #0310KL0643 The module can also deliver a voucher for a relevant local service like a coffee. Latest tweets about your flight Call KLM directly Voucher module See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US +31 20 987 654 LATEST TWEETS ABOUT YOUR FLIGHT STARBUCKS VOUCHER YOU HAVE 5 EUROS TO SPEND AT STARBUCKS Show fullscreen Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 BOARDING PASS Show fullscreen Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. PASSENGER DETAILS YOU AND 2 OTHERS Update See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US KLM FACEBOOK LATEST TWEETS ABOUT YOUR FLIGHT +31 540 048 668 KL0643 17:55 TODAYAMS JFK
- 13. Jeff Gold @jgold @KLM #0310KL0643 My flight is delayed. Will I still make my transfer to LAX? 2min Jeff Gold @jgold @KLM #0310KL0643 Thanks KLM! Do I have to check in my bags again at JFK? 37min KLM @klm @jgold #0310KL0643 Hello Jeff, you should have no problem getting on your next flight. You’re scheduled to arrive at 02:30 am. 15min KLM @klm @ivareden #0310KL0643 Hello Ivar, Lorem iosum dolor sit amet halab lorem iosum dolor sit dol sor amet lorem iosum dolor. 45min The latest tweets about your flight to New York. SIGN UP SIGN IN See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US +31 20 987 654 LATEST TWEETS ABOUT YOUR FLIGHT STARBUCKS VOUCHER YOU HAVE 5 EUROS TO SPEND AT STARBUCKS Show fullscreen Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. 03:50 30 SEPT TERMINAL 4 03:50 30 SEPT TERMINAL 4 BOARDING PASS Show fullscreen Your flight is delayed by 30 minutes. Your flight is delayed by 30 minutes. PASSENGER DETAILS YOU AND 2 OTHERS Update See 23 more tweets KLM @klm #0310KL0643 Dear costumers, Unfortunately this flight is delayed. You will get a voucher for... 3h CALL US KLM FACEBOOK LATEST TWEETS ABOUT YOUR FLIGHT +31 540 048 668 KL0643 17:55 TODAYAMS JFK The contact us module Open the contact module to follow the conversation. If you are on twitter, you can sign in within the app.
- 14. Jeff Gold @jgold @KLM #0310KL0643 My flight is delayed. Will I still make my transfer to LAX? 2min Jeff Gold @jgold @KLM #0310KL0643 Thanks KLM! Do I have to check in my bags again at JFK? 37min KLM @klm @jgold #0310KL0643 Hello Jeff, you should have no problem getting on your next flight. You’re scheduled to arrive at 02:30 am. 15min KLM @klm @ivareden #0310KL0643 Hello Ivar, Lorem iosum dolor sit amet halab lorem iosum dolor sit dol sor amet lorem iosum dolor. 45min The latest tweets about your flight to New York. Reply to Royal Dutch Airlines Jeff Gold @jgold @KLM #0310KL0643 My flight is delayed. Will I still make my transfer to LAX? 2min Jeff Gold @jgold @KLM #0310KL0643 Thanks KLM! Do I have to check in my bags again at JFK? 37min KLM @klm @jgold #0310KL0643 Hello Jeff, you should have no problem getting on your next flight. You’re scheduled to arrive at 02:30 am. 15min KLM @klm @ivareden #0310KL0643 Hello Ivar, Lorem iosum dolor sit amet halab lorem iosum dolor sit dol sor amet lorem iosum dolor. 45min The latest tweets about your flight to New York. @KLM #0310KL0643 Hi KLM TWEET112 The contact us module If you signed in to twitter, the app enables you to post pre tagged messages via your own account.
- 15. Off canvas
- 16. Off canvas For release 1, from the off canvas you have direct access to your trips, your flying blue card, your profile settings. Here you will also find contact KLM options. New York check-in is open New York check-in is open Find a bookingFind a booking 17:55 WEDNESDAY Amsterdam to New York 17:55 WEDNESDAY Amsterdam to New York 20:50 23. SEPTEMBER Amsterdam to Hong Kong 20:50 23. SEPTEMBER Amsterdam to Hong Kong Check is open.Check is open. Flight has been cancelled.Flight has been cancelled. Good morning Ivar.Good morning Ivar. Find a bookingFind a booking New York check-in is open New York check-in is open Find a bookingFind a booking 17:55 WEDNESDAY Amsterdam to New York 17:55 WEDNESDAY Amsterdam to New York 20:50 23. SEPTEMBER Amsterdam to Hong Kong 20:50 23. SEPTEMBER Amsterdam to Hong Kong Check is open.Check is open. Flight has been cancelled.Flight has been cancelled. Good morning Ivar.Good morning Ivar. Find a bookingFind a booking
- 17. My profile MY PAYMENT DETAILS MY PERSONAL DETAILS MY ID MY NOTIFICATIONS MY NOTIFICATIONS New York check-in is open New York check-in is open Find a bookingFind a booking 17:55 WEDNESDAY Amsterdam to New York 17:55 WEDNESDAY Amsterdam to New York 20:50 23. SEPTEMBER Amsterdam to Hong Kong 20:50 23. SEPTEMBER Amsterdam to Hong Kong New York check-in is open New York check-in is open Find a bookingFind a booking 17:55 WEDNESDAY Amsterdam to New York 17:55 WEDNESDAY Amsterdam to New York 20:50 23. SEPTEMBER Amsterdam to Hong Kong 20:50 23. SEPTEMBER Amsterdam to Hong Kong Ivar, you can check in now.Ivar, you can check in now. Add tripAdd trip CHECK-IN OPENS GATE CHANGES FLIGHT IS DELAYED FLIGHT IS CANCELLED GATE IS OPEN FOR BOARDING FLIGHT IS RE-BOOKED BY CARRIER FINAL BOARDING CALL My notifications My notifications Off canvas Set and store profile information and manage your preferences.
- 18. Login
- 19. Good morningGood morning KLM & FLYING BLUE ACCOUNT TWITTER FACEBOOK Do you need help?Do you need help? ? How would you like to log in? How would you like to log in? Your email PIN/password LOG IN I forgot my PIN/password ?
- 20. ••••••••• I forgot my PIN/password ? ivar.eden@gmail.com LOG IN New York check-in is open New York check-in is open Find a bookingFind a booking 17:55 WEDNESDAY Amsterdam to New York 17:55 WEDNESDAY Amsterdam to New York 20:50 23. SEPTEMBER Amsterdam to Hong Kong 20:50 23. SEPTEMBER Amsterdam to Hong Kong Check is open.Check is open. Flight has been cancelled.Flight has been cancelled. Good morning Ivar.Good morning Ivar. Find a bookingFind a booking
- 22. PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left ! PASSENGER DETAILS YOU AND 2 OTHERS Check ! PASSENGER DETAILS YOU AND 2 OTHERS Add 1 missing passport You and James can check in now. You and James can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left ! PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left ! PASSENGER DETAILS YOU AND 2 OTHERS Check ! PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. 03:50 30 SEPT TERMINAL 4 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left ! PASSENGER DETAILS YOU AND 2 OTHERS Check ! KL0643 17:55 TODAYAMS JFK KL0643 17:55 TODAYAMS JFKKL0643 17:55 TODAYAMS JFK Error Alert 1, valid for issues more than > 4 weeks out Error Alert 2, valid for issues less than < 4 weeks out Error Alert 3, valid for issues less than < 1 week out
- 23. CHECK IN 4 passengers ! Add 1 missing passport ! Add 1 missing passport KL 0644 03:50 30.SEPTJFK AMS IVAR EDEN MATHEW BAIN JAMES SMITH IVAR EDEN MATTHEW BAIN JAMES SMITH KL 0643 17:55 TODAYAMS JFK HONG KONG MENU Change your meal LUGGAGE 1 BAG (23KG) Add a bag Mattew‘s ID PASSPORT NUMBER Enter PASSPORT EXPIRES Select ID TYPE Select NATIONALITY Select TITLE Your details ! ! ! ! KL0643 17:55 TODAYAMS JFK KL0643 17:55 TODAYAMS JFK
- 24. You and 2 others can check in now. You and 2 others can check in now. KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Add to calendarAdd to calendar KL0643 17:55 TODAYAMS JFK PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 KL0643 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Add to calendarAdd to calendar PASSENGER DETAILS YOU AND 2 OTHERS Check You and 2 others can check in now. You and 2 others can check in now. Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 Amsterdam AMS Schiphol Airport 17:55 TODAY ON TIME DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 CHECK IN 3 hours 23 minutes left KL0644 03:50 30.SEPTJFK AMS KL0643 17:55 TODAYAMS JFK Ivar Eden Mathew Bain James Smith Ivar Eden Mathew Bain James Smith I AGREE TO THE FLIGHT TERMS + We will email all your boarding passes to: ivar.eden@gmail.com KL0643 17:55 TODAYAMS JFK KL0643 17:55 TODAYAMS JFK
- 25. KL0644 03:50 30.SEPTJFK AMS KL0643 17:55 TODAYAMS JFK Ivar Eden Mathew Bain James Smith 5E 5c 5A 5E 5c 5A Ivar Eden Mathew Bain James Smith We have sent your boarding passes to: ivar.eden@gmail.com GO TO YOUR BOARDING PASS CHANGE SEATS BEEN ASIGNED TO YOU? Lorem ipsum dolor est via asit. Send to passbook SEQ 038 KL0643 AMS JFK Ivar Eden 24A Boarding in 1 hour 37 minutes KL0643 AMS JFK Ivar Eden 24A Boarding in 1 hour 37 minutes Send via SMS Send to passbook + This is your boarding pass. This is your boarding pass. BOARDING PASS Show fullscreen Send to passbook + Send via SMS DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 DEPARTURES 3 Boeing 747-400 8 hours 5 minutes New York JFK John F. Kennedy Airport 03:50 30 SEPT TERMINAL 4 PASSENGER DETAILS YOU AND 2 OTHERS Check KL0644 03:50 30.SEPTJFK AMS KL0643 17:55 TODAYAMS JFK Ivar Eden Mathew Bain James Smith 5E 5c 5A 5E 5c 5A Ivar Eden Mathew Bain James Smith We have sent your boarding passes to: ivar.eden@gmail.com GO TO YOUR BOARDING PASS DO YOU WANT TO SIT SOMEWHERE ELSE? Lorem ipsum dolor est via asit. KL0643 17:55 TODAYAMS JFK
- 26. Payment Integrate the Upsale options
- 27. À LA CARTE Choose from 5 delightful à la carte meals. €12 or 2000 Air Miles ATLANTIC MENU My current selection VEGETARIAN MEALS MEDICAL DIETS FAITH-BASED OPTIONS What would you like to eat? KL 0643 17:55 TODAYAMS JFK ATLANTIC MENU Your current selection KL0643 17:55 TODAYAMS JFK À LA CARTE Choose from 5 delightful à la carte meals. €12 or 7500 Flying Blue Miles What would you like to eat? 7500 FLYING BLUE MILES You have 9000 Flying Blue Miles 12 EURO 6 EURO AND 3750 FLYING BLUE MILES You have 9000 Flying Blue Miles Credit card payments will include a surcharge of EUR 2.50 Credit card payments will include a surcharge of EUR 2.50 SEAT 24DAISLE Change LUGGAGE 1 BAG (23KG) Add WEATHER IN NEW YORK 21°CSee the 1-week forecast MEAL ATLANTIC MENU Change KL0643 17:55 TODAYAMS JFKKL0643 17:55 TODAYAMS JFK
- 28. ATLANTIC MENU Your current selection KL0643 17:55 TODAYAMS JFK À LA CARTE Choose from 5 delightful à la carte meals. €12 or 7500 Flying Blue Miles What would you like to eat? YOUR PAYMENT IS SUCESSFUL EUR 8.50 has been charged to your Mastercard **** **** **** 3354. 3750 Flying Blue miles has been deducted. You now have 5250 Flying Blue miles. HOW ABOUT SOME EXTRA LEGROOM? You have enough Air Miles for a seat with a little extra comfort. LUGGAGE 1 BAG (23KG) Add WEATHER IN NEW YORK 21°CSee the 1-week forecast MEAL À LA CARTE MENU Change SEAT 24DAISLE Change ATLANTIC MENU Your current selection KL0643 17:55 TODAYAMS JFK À LA CARTE Choose from 5 delightful à la carte meals. €12 or 7500 Flying Blue Miles What would you like to eat? ENTER YOUR CVC CODE Find the 3-digit code on the back of your Mastercard **** **** **** 3354. 2 7 8 8.50 EUROS AND 3750 FLYING BLUE MILES You have 9000 Flying Blue Miles KL0643 17:55 TODAYAMS JFK KL0643 17:55 TODAYAMS JFKKL0643 17:55 TODAYAMS JFK
- 29. Dank je wel. PAGE 29