CRIF B2C Portal - Old Screens and IA

•

1 like•286 views

Ishaan Dave

Existing Screens. Full of Usability problems and Bad user experience

Design

01
Information Architecture | Flow
(CRIF Highmark) Existing B2C Consumer Portal screens
Current

02
Information Architecture
(CRIF Highmark) Existing Portal

Portal Landing
B2C Consumer
03
New User pop up

Product page
Credit report with score
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Product Page

CCR perform form
For Data input
05
CCR perform form

Payment page
First scenario
06
Payment page

Confirmation page
First scenario - Completion
07
Confirmation page – Downloads report

No Hit Page
Second Scenario – Insufficient Data
08
No Hit Page

Report History and Grievance Redressal page
Second Scenario
09
Report History Grievance Cell

Grievance Redressal Actions
Second Scenario
10
Missing Info Incorrect Info

Miscellaneous
support pages and messages
11
FAQ’s Server error

Miscellaneous
support pages and messages
12
Account Inactive
Sample Report

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