The 10 most innovative ed tech solution providers 2019

LAPTOPS
ANYTIME
Solution Providers 2019
10Most Innovative
EdTech
The
FEATURING
Matthew Buscher
CEO
Volume 08 | Issue 08 | 2019

E
he significance of education in one’s life cannot be neglected. It cannot be denied that education is the groundwork to
Tmost of the developments taking place in the human mankind and across the globe. Until the last few years, the
education system was unchanged for decades. Even after getting done with schooling, learners were found to be
struggling to read and write and thus, were lacking the skills too. But this is not the case anymore.
With the confluence of emerging technologies in education sector, a new form of learning architecture has seen to be occurred
in the educational arena. Not only the fundamental issues of learning and teaching have been improved and resulted in
increased efficiency, but also the level of education has been ascended among the global population. This learning
architecture is been able to deliver personalized learning experiences, which can be adjusted according to
individual’s competence.
EdTech is shaping the future of learning and is changing the way one learns, teaches, and connects. The access of digital
technology through a laptop, tablet, or other internet-connected device to learners has enabled them to learn as per their level
of understanding, learn at their own place, connect with subject matter experts from around the world, collaborate with their
peers using shared online platforms, and create and publish original works.
After recognizing the need to provide a quality education to learners regardless of where they live or study, their financial
background, many businesses have undertaken a range of efforts to integrate EdTech into the contemporary education
systems, schools, and classrooms. Insights Success has curated a list of "The 10 Most Innovative EdTech Solution
Providers 2019" with an intent to acknowledge and admire the novel approaches of these businesses.
Learners in Progress

A North-Texas based company, LaptopsAnytime features as the cover story of this edition. The company was founded in
2008 with the vision of giving back to the community via convenient on-demand access to full-function laptop computers
(which has now been extended to tablets as well). Piggybacking on already present Broadband, the company dispenses
devices per ATM-style technology plus employ security protocols (ID card and/or badge / phone home software) and custom
software integration with ILS, Student and Other Database Systems to minimize liabilities and make things as easy as
possible for facility administrators to do their jobs right.
Alongside, this magazine also features BocaVox, a company that provides academic institutions with a superior software
solution to support school administrators and other stakeholders while empowering students to succeed; codeSpark, the
creator of educational software and games for children ages 4-12; dominKnow Learning Systems, the creator of
dominKnow | ONE, a web-based platform for authoring eLearning and all kinds of other learning content; Microsoft, the
organization that is using evolutionary methods to educate and empower both students and teachers; TechSmith, a company
that is helping individuals and businesses create and share engaging visuals that simplify knowledge sharing; Unit4, the
company that specializes in software products for services organizations, where people make the diﬀerence,
since the early 1980s.
Also, make sure to scroll through the articles written by our editorial team and CXO standpoints of some of the leading
industry experts to have a brief taste of the sector.
Happy reading!
Innovate education today to
create the better tomorrow.“ “
Hitesh Dhamani

Contents
24
Articles
EduTalks
18
40
34
LAPTOPS
ANYTIME
Cover Story
08
Leveraging the Potential
of Gaming into Education
Learn & Grow
Integrating Technology
into the Educational
Environment
Infrastructure Transformation
AI Moving Towards
Transformation of Industries
Virtual Future
Virtual Assistants (VA): Professional
Assistance, Virtual Guidance

Unit4
Highly Customizable
and Conﬁgurable Software
42
TechSmith
Enabling Effective
Communication through Visuals38
Microsoft
Empowering Every Student
to Achieve More
32
dominKnow Learning
Systems
All-In-One eLearning
Authoring Platform
28
codeSpark
Turning Programming
into Play!
20
BocaVox LLC
Providing Academic Institutions
with a Superior Software Solution
14

sales@insightssuccess.com
August, 2019
Editor-in-Chief
Co-designerSenior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Pooja M. Bansal
Managing Editor
Anish Miller
Executive Editor
Hitesh Dhmani
Assistant Editors
Jenny Fernandes
Rohit Chaturvedi
Visualizer
David King
Art & Design Director
Amol Kamble
Associate Designer
Iresh Mathapati
Kshitij S Peter Collins
John Matthew
Sales Executives
David, Kevin, Mark, Manish
Business Development Executives
Steve, Joe, Alan, VishalJacob Smile
Aditya Marry D'Souza
SME-SMO Executive
Prashant Chevale Frank Adams
Circulation Manager
Robert Brown Stella Andrew David Stokes
Karan Gaikwad
Co-designer
Copyright © 2019 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any
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Reprint rights remain solely with Insights Success.
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BocaVox LLCProviding Academic Institutions with a Superior Software Solution
Today, the present system of
education focuses on the
implementation of learning
platforms that are driven by the latest
technologies. BocaVox provides
academic institutions with a superior
software solution to support school
administrators and other stakeholders
while empowering students to succeed.
BocaVox CEO, Sue Diseker, is a
former educator dedicated to creating
technology to reduce the bureaucratic
tasks which burden educators and
administrators.
Maestro as the Central Software
BocaVox is the developer of Maestro
Student Information System, a
software (SIS) that consolidates the
many moving parts to managing an
educational institution into a single,
centralized platform to manage the
student lifecycle, from registration to
alumni. Maestro has an API to connect
to other third party systems such as
Learning Management Systems
(LMS), payment gateways, or HR
platforms, etc. Maestro SIS gives
educators and administrations the data
they need to help students succeed.
Everyone who works at BocaVox is
passionate about Maestro SIS. As one
customer put it, Maestro SIS runs
schools! It serves as the central
repository, or backbone of a school’s
infrastructure, automating management
of a students’ entire academic journey
from lead and registration,
communications, demographics, and
academic history, including grades,
attendance, disciplinary actions, and
progress toward graduation to final
transcript. Maestro SIS provides
hundreds of reports and a custom
report builder, as well an easy way to
query the grids for data. Reports can be
viewed as analytics, on role-based
dashboards.
Maestro’s high notes are the vast
reporting capabilities, the various
communication options, and the Plan
of Study, or Graduation Plan feature,
which tremendously facilitates the job
of the registrar, as well as encouraging
students and parents to keep track of
their progress toward graduation.
When an institution chooses Maestro
as the central software that runs their
school, they are not only purchasing a
software tool, but they are entering into
a partnership with a company that they
can depend on to be available when
they need assistance. With BocaVox,
clients get far more than what they pay
for.
Helping Partner Institutions Expand
BocaVox rebuilt Maestro as a SAAS
solution in 2010 so it could scale –
giving it the ability to adapt quickly to
governmental compliance, and pass
along new features and patches to all
its clients. Over the years, BocaVox
developed various tools for its
customers such as dashboard analytics;
an individualized graduation plan; a
reportable forms manager for surveys,
registration forms, individualized
learning plans (ILP), or state reporting
documents; and a number of other
features to support large, multi-faceted
EMO’s (Education Management
Organizations). These features have
enabled many of its partner institutions
to expand their organizations
exponentially. The last Maestro SIS
release included a rebuild of the user
interface to be ADA compliant and
mobile ready. The upcoming release
includes support of competency
grading for a statewide virtual school
that communicates with the
competency features in the Canvas
LMS platform.
The BocaVox team built an engine that
can generate the core code base in a
few hours, and a number of tools and
processes that enable it to add new
features and configurations within
minutes, in lieu of days, saving its time
and its customers’ money. BocaVox
provides tremendous support and step
by step requirements during
implementation to guide new partner
institutions through the process of
documenting their specifications in
detail, for seamless onboarding.
Maestro has tremendous flexibility,
with over 350 optional parameters that
can be set depending on the
institution’s needs, and for large
institutions that manage hundreds or
thousands of schools or colleges in
over 100 countries, Maestro SIS
enables them to manage different
schools and/or programs with different
business rules. One of the clients of
BocaVox manages over 2000 affiliate
programs – including both public &
private schools, and a prison education
initiative - all in a single Maestro SIS
database.
The
10Most Innovative

Software Serving All Learning Models
BocaVox has partner institutions in a number of different
markets – from large K12 charter groups to colleges,
universities, and state virtual schools, etc.
The company was founded in 2003 by CTO Jose Sabat,
PhD. BocaVox’s CTO and CEO are actively involved in the
company, and are committed to mentoring the rest of the
team.
BocaVox’s CEO, Sue Diseker, a former educator,
spearheaded the effort of rebuilding Maestro SIS from a
standalone to a SAAS solution, and ultimately a
comprehensive, enterprise management system to serve all
learning models - online, classroom and blended
learning - noting the trend of every institution to offer at
least a part-time virtual option. Dr. Sabat and Ms. Diseker
are the sole owners of BocaVox.
Team Committed to Innovation
BocaVox communicates often with its partners, who give it
great insights about their needs, and make frequent
enhancements to existing features or build new ones based
on their input. BocaVox team is committed to innovation.
Two members of the team works full time to update the
knowledge base to keep it current for its users, while others
spends the first hour of their day reading industry news, to
stay in the know about education and make sure Maestro
SIS has the tools to stay on the cutting edge of industry
trends. BocaVox’s model works so that it is incentivized to
do all it can to enable its partners to grow.
Future Aspirations
In the future, BocaVox envisions merging with a strategic
partner - perhaps a very large school or group of schools
trying to get free of the cost and responsibilities of
maintaining an in-house dev team. Its goal is to build the
most powerful and intuitive SIS available, going above and
beyond to serve its administrators, teachers and students - to
help increase learning outcomes. As the organization
expands, it is gradually branching its development team
into a new features team, and a team dedicated to existing
client needs.
BocaVox sees Maestro SIS as the product of the future,
which will outlive and surpass all others. Its future goal is
to continue on our upward trend of sustainable growth.
Grateful Clients
“I would like to express my sincere gratitude to all of you
for helping us out tonight. You guys are a Rockstar team
and a great partner! Thank you a million times over!”
– Amy Junge, Edmentum
“At some point soon, I will reach out as I always enjoy
chatting and ensuring we are all on the same page. Sue,
thanks for your support and working so closely with our
team (Maria); we truly appreciate it.”
– Kip Pygman, Director, Illinois Virtual School
Maestro SIS: the Hub of
the Learning Universe.
“
“
Sue Diseker
CEO

to build a game that measured up to the experiences I was
used to. You don’t play Starcraft, Half-Life, and Diablo
without learning a thing or two about fun engagement. And
so, Mathbreakers.com, and later SuperMathWorld.com was
born. The idea behind these games is simple: Starting from
solid, fun mechanics, build a game on top of a solid
foundation of math, so that the emergent gameplay is
naturally mathematical in nature, while retaining a
playfulness that allows you to jump right in without feeling
like you’re being tested.
In this, we were extremely successful. We actually have
many of our customers (parents and teachers) telling us
their kids play the game for fun; one parent even
commented that their kids would rush through morning
chores in order to get more time on the game. Now that’s
product success! If you have a kid aged 8 - 12, I encourage
you to check out Mathbreakers.com and
SuperMathWorld.com -- there are free trials and you may
see their attitude change from “math sucks/is boring” to
“this is amazing and fun” in a matter of minutes (it’s
happened many times before).
G
o outside!” “Read a book!” “Go to bed!” These
were some of the common phrases from my
childhood, because I had discovered video games,
a portal into an amazing dimension where I could explore
and use magical powers! As an adult game designer, I
thought to myself -- how can I leverage this natural
tendency for play to actually teach something useful?
We started with mathematics, because it felt easy to turn
elementary math concepts like addition and fractions into
game mechanics. Many kids will tell you that they HATE
math, but, when looked at from the right angle,
mathematics is downright beautiful and fun to learn.
Edward Frenkel, a famous mathematician from UC
Berkeley, is known for saying that if art was taught like
math, we’d be told to paint a fence red 1000 times until we
got it right. Would it be any surprise if people thought they
hated art because it was taught this way?
But, this is exactly how math is taught! It doesn’t have to be
this way. Leveraging my many years of gaming--ahem,
market research--as a child, I worked with my co-founders
EduTalks
“

However, that’s not the end of
the story. It turns out that making
a successful business is more than
just making an awesome product that
your end users love. The remainder of
this article will focus on the extreme
challenges facing the ed-tech market
today.
1. Schools are slow. You won’t see hockey-
stick style growth with a product in schools,
because the sales cycle can be up to a year.
Furthermore, they’re slow to adopt -- in the curve
of user adoption, schools tend to lump towards the
“late adopters” side. Not good for startup sales.
2. Schools are SLOW. Even after multiple playtests on site
that had kids literally screaming about how awesome the
experience was, and even after clearly learning fractions
from our game, it wasn’t enough. At one playtest an 8-year
old boy was using a sword to chop numbers. Half, Fourth --
easy! Just chop the numbers up until you get the right
amount. Until he got to 7/8ths -- that was a tricky one. He
thinks aloud to himself -- what’s 7/8? It’s.....3 and a half
4ths! Yes, Billy, it is, and congratulations, you’ve achieved
a solid understanding of fraction composition. Jo Boaler
would be proud.
It didn’t matter. Communicating these kinds of results to
schools is like trying to talk to a whale about global
warming. It’s critical information, but whales are huge and
don’t speak your language.
3. Parents are difficult to reach. Every other math app out
there -- and there are *thousands* -- claims to be as fun and
engaging as ours. I’ve seen enough side-by-side playtests to
tell you they’re flat out wrong, and can’t hold a candle to
our game. I don’t mind saying it, because it’s really true.
But it doesn’t matter. To a parent looking at marketing
material, it all seems the same. Standing out is an expensive
proposition, one that requires investor backing (or possibly
some luck and skill that we missed). But even if you get
that part right, there’s even more bad news.
4. The market is tiny. Math apps in the US are valued at
about $1.2 billion for parents and teachers. If you don’t
know anything about market sizes, I’ll give you two
comparisons. Painting residential interiors is upwards of
$50 billion. A single metal-scrapping company can be
worth $1.2 billion alone -- the industry is worth $500
billion globally. In other words, a $1.2 billion market size
simply isn’t big enough for most investors to care.
So what’s the future of games in education?
There will continue to be innovative and powerful solutions
in ed-tech, but they will be small and you’ll have to hunt for
them. The market will continue to be saturated by giants
fueled by government grants and philanthropy, which
makes the gems that startups create harder to find. So the
future of games in education is fuzzy, but if you’re lucky,
you’ll be able to find the pearls that will make a world of
difference to the young learners that find them.
Charlie Van Norman
Co-founder
Mathbreakers

codeSpark
Turning Programming into Play
In today’s technology driven era,
education companies are
developing increasingly user
friendly tools for creating a positive
impact in classroom. These digital
initiatives deliver a significant impact
on kids by offering them highly
accessible learning platforms. As
more educational programs turn
digital, teachers are finding that
blending technology into the learning
experience provides a unique and
innovative classroom experience.
One of the companies leading this
new movement is codeSpark, the
creator of educational software and
games for children ages 4-12.
In an interview with Insights
Success, , CEO andGrant Hosford
Co-Founder of codeSpark, sheds
light on the company’s cutting-edge
solutions which are enriching the
education sector. Considering these
innovative and inspiring aspects,
Insights Success recognizes
codeSpark as one of the 10 Most
Innovative EdTech Solution
Providers 2019.
Below are highlights from the
interview conducted between Grant
and Insights Success:
Give a brief overview of your
company.
codeSpark is the venture backed
edtech company behind codeSpark
Academy, the world’s #1 coding
platform for kids ages 4-10. Using a
proprietary “no words” interface,
codeSpark has introduced more than
30 million kids ages 4 to 10 to
coding in just four years. codeSpark
was inspired by co-founder Grant
Hosford’s young daughters, who
wanted to know how computers
work. Kids use codeSpark Academy
to design and code over 27,000 video
games and interactive stories every
day!
Tell us about your company’s
products and services.
codeSpark Academy is the #1 kids
coding platform in the world and the
top grossing coding platform of any
kind on iOS. Kids ages 4-10 use
codeSpark academy to learn
fundamental computer science
concepts. They put those concepts to
work designing and programming
their own video games and
interactive stories. codeSpark is used
at home and in schools. Over 55,000
K-5 teachers use codeSpark
Academy in their classroom to teach
computer science. The platform is
free for public schools and libraries
while home users can purchase full
access via a subscription. Our
product team adds new content and
features to codeSpark Academy
every 3-4 weeks. Our app has been
downloaded over 12 million times
and has been used by 30 million kids
around the world. We are very proud
that 53% of codeSpark’s users are
girls, the highest percentage on any
coding platform we know of.
How services offered by your
company are designed to give
access to right technology at right
time?
Teachers, parents and kids can access
codeSpark Academy at any time on
iOS, Android, Amazon Devices and
the Web. The product has been tested
with thousands of kids in the 4-10
age group and has 4.6 stars out of 5
on iOS.
What are the innovative
approaches are adapted by the
company to improve the quality of
solutions?
Our proprietary “no words” interface
makes our app highly accessible for
many different types of learners. In
addition our focus on creativity has
allowed a generation to understand
The
10Most Innovative

the power of computer science for problem solving. Kids
learn from and, are inspired by, other kid creators.
Where does company name see itself in the long run
and/or what are its future goals?
codeSpark wants to introduce every child in the world to
the power of digital creation. We intend to be the digital
version of LEGO for this generation.
About the Leader
Grant Hosford is the Co-founder and had the original
idea for codeSpark. He is an experienced entrepreneur
who has spent the last 20 years building successful
digital businesses in Seattle and Los Angeles. Grant has
deep expertise in new product launches, has lived on 4
continents and comes from a family of educators. He’s a
husband, father of three kids, coaches girls soccer and
rides bikes often. He thought computer science should be
taught throughout a child’s K-12 career, just like English
and Math. He and Co-founder Joe Shochet have also
focused on letting kids be creative with code. They
believe deeply that computer science is a tool for
problem solving and creative expression and wanted to
allow young kids to experience the thrill of creating
something from your imagination. Grant speaks
regularly about closing access gaps in STEM education
for girls.
Testimonials from codeSpark Clients
“I love CodeSpark! I’ve used it for two years now, and it
has deﬁnitely helped my students think about problems
chronologically, and has helped them visualize much
more than before. They understand trial and error and
can plan ahead. Thank you, CodeSpark!.” - Becky M.,
K-5 STEM Teacher, Illinois
“My students absolutely love Codespark. This year after
using Codespark I could see a huge improvement in my
students’understanding of basic programming skills,
problem solving skills and their use of computer science
vocabulary.”- Amanda Cox, First Grade Teacher, KY
“I’m 8 years old and I’ve been using this app for 8
months. This is the best game ever!! I like to make
games!! I think you will too!!” - Dana H, kid
“My 6 year old absolutely LOVES The Foos and as a
programmer, I am impressed with how well it’s showing
her the rudiments of procedural problem solving in the
most fun possible way!.” - Justin, parent
We teach young kids about
computer science and give
them the power to create
remarkable video games
and interactive stories.
“
“
Grant Hosford
CEO & Co-Founder

AI
n the recent years, Artificial Intelligence (AI) has
Itransformed various industries and helped to perform
better and achieve success in their respective arena. An
ideal amalgamation of human intelligence and machines has
proven that it can create wonders in the businesses. This
attachment of human intellect with the machine assists
businesses, to automate their day-to-day activities, to
understand customer behaviors, to decrease work
expendituresandtocreateoccurrenceson anindividuallevel.
Therefore, business individuals need to keep a close eye on
the latest developments occurring in AI industry. This
information can be vital as they can utilizeAI in areas where it
cancreateprofit for them.
There are various industries that are already utilizing AI in
their respective business functions and are getting benefited.
Following are some of the leading industries that have utilized
AI asaninstrumenttooptimizetheiroperations:
1. Healthcare
Healthcare sector has shown a positive response to assimilate
AI in its field. That is the reason; Healthcare has received
enormous funding to develop and execute AI. The modern
day machine intelligence is assisting healthcare sector to
examine medical data extracted from X-rays, CT scans and
variousothertests.
Segregation of this information is important as doctors go
through the patient’s history to check and diagnose illness.
Healthcare experts are dependent on their years of experience
and prefabricated algorithms to acknowledge the symptoms
of an illness. However, sometimes they overlook and make
mistakes unconsciously. A BBC report titled ‘AI Early
Diagnosis CouldSaveHeart and CancerPatient’statedthat
Moving Towards
Transformation of Industries
Infrastructure Transformation

nearly 20% of experienced doctors make mistakes while
diagnosing patient's illness. Therefore, this arduous as well as
dauntingtaskis certainlymadeeasierbyAI.
There are famous examples of utilization of AI in healthcare
sector. The Babylon AI doctor app avails speech recognition
to interact with patients cross-examines carefully against its
database and provides necessary treatment. Another
interesting healthcare AI, Molly by Sense.ly -virtual nurse
app- links patients to scientific recommendations and help,
with the assistance of proprietary categorization engine pays
attention to the patients and replies appropriate response to
them. Microsoft’s Hanover project utilizes machine
comprehension with natural language processing to forecast
productivecancerdrugcompatibletothepatient.
2.Automobile and Logistics
Automobile industry is witnessing crucial shifts such as
autonomous driving, connectivity, electrification and divided
mobility. It is anticipated that the automobile industry will
experience rise in economic growth by shifting from
conventional to disruptive technologies and unconventional
business models.
On October 14 2015, Tesla announced that it is going to
launch an autopilot car i.e. a car with self-driving capability.
The car is expected to drive itself from coast-to-coast with the
help of autonomous navigation. Other car makers are aiming
to implant AI services like Amazon’s Alexa. This will
authorize passengers to self-command car technologies with
thehelpof naturallanguagevoiceorders.
German premium car maker Mercedes-Benz has deployed
voice command personal assistant in CES show 2018 held in
Las Vegas. Its arch business rival BMW followed the
footsteps and decided to adoptAlexa and its assimilation into
its handpicked BMW and mini automobiles. KIA Motors has
also proclaimed that it is thinking about assimilating Google
assistantinitscars.
It is the need of the hour for any business to perform better in
its services and increase profit as much as possible. It is
expected that machine learning (ML) will empower systems
to an extent that they will comprehend the data and utilize it to
increase their performance. This is where AI comes into the
picture. The association between AI and ML can create
wonders inlogistics,wheretimeis aparamountentity.
The logistics sector gathers extensive data from diverse
sources such as websites, smartphones and various telematics
tools. Predictive analytics not only rearranges delivery
schedule but also predicts subsequent orders which gives
logistics sector an advantage to utilize its resources
effectively.

Interestingly, AI does not stop there. It assists in semi-
autonomous driver assistance, autonomous fleets for ride
sharing, engine overseer and forecasting maintenance for
automobiles.
Also,AI has been assisting logistics sector to construct supply
chains beforehand with the help of advanced systems. This
computer assistance in automobiles delivers goods in the
efficient manner which is essential for the success of a
logistics company. The forecasting helps logistics to avoid
disastrous calamities such as difficult weather situations,
trafficdelaysandmanyunexpectedoccurrences.
3. MarketingandAdvertising
Marketing sector has changed drastically over the years.
Customers anticipate for a personal experience and it is the
need of the hour for marketing sector to change itself and
adjust accordingly. They are required to leave the
conventional methods of marketing and concentrate on
enhancing their communication, execute demands as well as
aspiration. This adaptation of AI is vital for marketing sector
as reluctance to implement this new technology can lead to
loss of business for thecompany.
AI assists marketers to find and forecast customer attitudes.
This precious information allows marketers to carry out
impactful keywords and communicate with consumers on a
more personal level. Moreover, chatbots also help to execute
this communication in a less expensive, effective and in a
persistentway.
On top of it, AI generates ideas which are subdivided into
many sub ideas. This way the risk of catering a sole idea is
eliminated and various ideas can be catered according to
customers and their preferences. Brands have started to
acclimatize on this useful technology and are focusing on
selected customers. Startups have also begun to applyAI with
the help of AI automated personalization and compelling
videocontent.
4.VirtualAssistant
A Virtual Assistant can help you to handle smart home
devices. This feature will allow you to administer door locks,
lights, appliances and many smart home devices. There are
Virtual Assistants available in the market, which show the
capacity to function as an intercom. A user needs to place
VirtualAssistants in every room to communicate with others.
Amazon Echo’s ‘Drop In’ feature enables users to interact
witheachotherfromdifferentrooms.
Users can also utilize VirtualAssistants to shut down and start
TV sets on compatible television models. In addition, a
Virtual Assistant in the kitchen can also be utilized to handle
kitchenmachines.
Virtual Assistants such as Amazon Echo as well as Google
Home incorporates ‘Routines'’ attributes which allow these
Virtual Assistants to carry out many tasks on a single
command given by the user. This means a user can create a
'Routine' command which will instruct theVirtualAssistant to
startmultipletasks itsupposed toexecute.
Industries are constantly trying to update themselves by
adapting new technologies. AI is transforming industries and
helping them to grow their businesses. It is going to advance
into more sectors. It will help human beings to operate risky
tasks, decode universal issues and take care of various human
tasks. We can definitely anticipate a future where AI will be
thenew normal.

dominKnow Learning Systems
All-In-One eLearning Authoring Platform
In an Interview with Insights
Success, Luke Hickey, CEO of
dominKnow Learning Systems
shares the journey of the organization
and its contribution in the education
and training sectors. For more than a
decade dominKnow has been creating
eLearning authoring tools and software
for large teams. dominKnow offers a
web-based, collaborative authoring and
content management solution designed
for creating, managing, and delivering
high-impact, multi-device learning.
Below are the highlights of the
interview between Luke Hickey and
Insights Success.
company.
dominKnow Learning Systems is the
creator of dominKnow | ONE, a
web-based platform for authoring
eLearning and all kinds of other
learning content.
dominKnow is one of the longest-
serving providers of authoring tools for
eLearning, reaching back to our first
commercial product release in 2002.
And our company history actually
reaches back to our founding in 1997.
We have clients using dominKnow |
ONE across the globe, from enterprise-
level organizations with content teams
on multiple continents to specialized,
custom content teams making some the
most innovative eLearning projects
imaginable for their own clients.
dominKnow | ONE is our flagship
product. It’s a web-based authoring
platform for creating learning content.
An organization’s authors log in to the
ONE site and create eLearning courses
as well as a wide range of other web-
based learning content like searchable
knowledge bases, job aids,
infographics and product manuals. And
they can re-use content across any of
these types of projects, so one
authoring effort can help create content
for both formal learning as well as
informal, on-the-job learning.
dominKnow | ONE has two authoring
options. Claro is the “traditional”
eLearning option – it’s similar to
working in PowerPoint is and is great
for making slides-based eLearning
courses. Flow is our true responsive
option. Responsive design is the basis
of pretty much all web sites these days,
and Flow helps authors create modern
web design content for eLearning
courses as well as other learning
experiences like infographics or a
knowledge base. Both options publish
HTML5-based content, so both work
on mobile devices as well as laptops
and desktop computers. And in either
option you can use our Capture feature
to create software lessons to use as
Show Me, Try Me or Guided Steps
lessons.
Everything made in dominKnow |
ONE can be published many ways,
including SCORM, AICC, and xAPI
packages as well as standalone web
packages that don’t need to be
launched from an LMS.
And because dominKnow | ONE is
web-based, it offers a lot of content
collaboration and content sharing
options that a typical desktop tool can’t
support. Authors can work together in
real time in the same project, and the
review process helps you easily get
feedback from SMEs at any point in
the development process. It really
shines as a tool to help teams work
together, better – as we like to say.
company are designed to give access
to right technology at right time?
One of the core ideas behind
dominKnow | ONE is the ability to re-
use content, and not just for formal
eLearning courses housed in an LMS.
We feel it’s critical to make sure
learners have access to content
whenever they need it, to help them
solve problems and complete tasks
without having to leave the flow of
their work. That’s why dominKnow |
ONE doesn’t just focus on SCORM
packages alone.
There will always be a need for formal
learning delivered by the LMS, but so
often companies aren’t able to then
leverage their content to help learners
as they begin to apply their learning on
the job. dominKnow | ONE makes it
easy to meet both sets of needs.
The
10Most Innovative

And we’re strong supporters of the xAPI standard, which
provides a great framework or tracking the use and
application of content in informal learning, so organizations
can get insight and data to help them make better decisions
about content creation.
What are the innovative approaches are adapted by the
company to improve the quality of solutions?
We use our own products to create all the training content
and support material for our product.
If you’re looking up information in our product guide – it
was made in our tool. If you’re working through the
activities in our training guides – it was made in our tool.
If you’re searching for lessons in our community site – it
was made in our tool.
We do this to make sure dominKnow | ONE meets the real-
world needs of creating learning content. If it doesn’t work
for our content team, how can we expect it to work for our
customers?
It also helps ensure we keep instructional design at the core
of what we do in dominKnow | ONE, helping us proof out
new features and options by meeting actual needs on real
projects well before we release the features to our clients.
After 21 years in the elearning space and 16 years providing
authoring tools, dominKnow has already been in this space
for the long run.
We don’t see that changing – we’re still excited by the
possibilities technology can bring to the power of learning.
As for what’s in store for our future – well, we can’t give
away all the secrets, can we?
About the Leader
I’m not only President and CEO, but also the key founding
member of dominKnow.
I was there for the first lines of code in our original
authoring product, so I know our products’ history
intimately. I’m passionate about the possibilities of using
technology to help make a difference in how people learn,
and I share that passion with everyone at dominKnow.
Both myself and our senior management team maintain
close relationships with many people in the eLearning
industry, listening and learning as well as sharing. Our
senior team works hard to chare what we’ve learned with
others in the field, speaking at industry conferences and
even hosting our own weekly industry-focused podcast,
Instructional Designers in Offices Drinking Coffee. With
over 20 years’ experience in the field, we have lots of
“war stories” to share!
Work
together,
better.
“
“
Luke Hickey
CEO

MicrosoftEmpowering Every Student to Achieve More
With the evolvement of
technology ways of
learning are changing. So
both students and teachers should be
able to tap the potential of technology
in learning. Microsoft is using
evolutionary methods to educate and
empower both students and teachers
and it is playing great role in
improving the learning experience and
improving the outcomes. Mike
Tholfsen, Principal Product
Manager of Microsoft shares the
journey of Microsoft through its
contribution to the education sector.
interview between Mike Tholfsen and
Insights Success:
Tell us a bit about your company.
Microsoft Corporation is a company
that develops, manufactures, licenses,
supports and sells computer software,
consumer electronics and personal
computers and services. On the
education side, Microsoft creates
specific products designed specifically
for education, in addition to the
existing productivity and cloud
software we develop.
Is education technology poised for a
new wave of innovation and how?
The area I’m most excited about is
inclusive technology and accessibility.
We now have advances in areas such as
speech, reading, translation, and
natural language processing that enable
students to engage in ways like never
before. Microsoft’s education mission
is to empower every student on the
planet to achieve more, and with our
focus on accessibility and inclusive
technology, we believe some of the
most impactful advances will benefit
the students most in need.
What is the role of the technology in
creating the product that will
improve the learning experience?
Microsoft Education believes that
EdTech products should help improve
student outcomes, and contribute to a
positive learning experience. On the
educator side, our goal is to help
educators save time, be more
organized, and collaborate more
effectively, whether that is educator to
student, or educator to educator.
Technology should help facilitate the
learning process and student centered
learning, and enable educators to teach
students in new ways that weren’t
previously possible. Otherwise, in the
words of Alan November, a device is
just "A $1000 pencil".
What’s your plan to get your
product to your customer base?
We have a set of education products
that Microsoft builds, as well as
mainstream productivity products that
are used widely in the world. We are
able to deliver our products in the web,
but also on PC, Mac, iOS and Android.
Microsoft’s platforms work on every
device, and both online or offline in
most cases. You can visit
http://www.microsoft.com/education to
see the full list of education
experiences we offer.
How do you train the teachers to use
the product in the classroom? How
long does it take for a teacher to
become proficient?
There are many ways for a teacher to
learn about our products. We have the
online Microsoft Educator Community,
which is a great source of online
classes, community learning, and
engagement. We also offer "Teacher
Training Packs" to download and use
in the district. Other avenues include
Microsoft Innovative Expert Trainers,
who are located all over the world.
Finally, many teachers learn from each
other, including conferences, social
media, Professional Learning
Communities (PLCs) and Professional
Learning Networks (PLN).
How students benefits from product
of your company? What is your hook
to get students to use the tool? Can
students use this product at home?
I think the biggest "hook" for using our
tools is that they can help you succeed
and improve outcomes. We have
software that not only helps with
reading, writing, and math, but also
21st century skills such as
collaboration, communication, and
creativity. Our tools are available at
school or home, and free. The other
key aspect is that when our products
are often used in the world beyond
school. Students that move in the
workforce are prepared to use modern
productivity tools, such as Microsoft
Office or Teams.
The
10Most Innovative

There are a ton of edtech products being created, why
would this be a good one for schools to invest in? How
do you differentiate yourself from your main
competitors?
All of our core education offerings are free for schools
worldwide so at a base level, there isn’t cost. More
importantly, our products have been designed to help
improve student outcomes, but also make teacher’s lives
easier by saving time, and improving collaboration and
efficiency. Our inclusive technologies help empower
students of all abilities, and it is built-in, mainstream, and
non-stigmatizing. We recently commissioned Forrester
Consulting to do a Total Economic Impact study on
Microsoft 365 Assistive Technology. The report showed
that not only did student outcomes improve dramatically,
but teachers saved an average of 97 hours per year, and IT
costs were reduced $50 per student per year. Those are
significant numbers. In addition, our products often
translate well into the world beyond school, and helping
prepare students for the future world of work. At an
education system level, our platforms are safe, secure, and
compliant, which helps education leaders have peace of
mind with student data.
How do you substantiate the learning gains?
The Microsoft Education team’s goal is to help improve
student outcomes, and we help fund research to measure
how our products are able to help. Two examples are
included below:
Ÿ Moving the needle on student achievement: Fresno
Unified School District’s personalized learning initiative
Ÿ Leveling the Playing Field with Microsoft Learning
Tools
In both of these cases, student outcomes improved through
the use of our technology.
Microsoft sees itself in the long run for education.
Education is a core part of our mission statement of
empowerment and achievement, and our CEO, Satya
Nadella fully supports our mission in education. Future
goals are continuing to help improve student outcomes at
scale, and increasing accessibility and fostering inclusive
classrooms.
Client Testimonials
Learning Tools are a game changer for my special
education students.
– Lauren Pittman, special education teacher at Holly
Springs Elementary School in Georgia.
OneNote and Learning Tools helped us out of a setback and
into a transformed classroom.
– Merlyne Graves, 4th Grade Teacher, Garfield Prep
Academy, DC Public Schools
Microsoft is dedicated to
empowering every person
and organization on the
planet to achieve more.
“
“
Mike Tholfsen
Principal Product Manager

Professional Assistance, Virtual Guidance
Assistants (VA)
Expert’s Outlook

Nowadays, we all are
becoming more engage and
busy in our day-to-day life
due to professional commitments or
personal life. In such a situation, we
always find ways to make our life
simple and easy. Every human on
this planet feels lazy at certain
situations where he/she wants to
make his/her work or task easier.
Thus, there are various innovations
which are carried out with these
technologies. Those are intensively
working upon such tools which can
execute to minimize human
efficiency and saves time.
According to the well-known French
author Jules Renard, “Laziness is
nothing more than the habit of
resting before you get tired.”
To reduce this, there are some virtual
inventions that create an easy way to
implement our work. One such major
device which is widely used is
known as Virtual Assistant
generally abbreviated as VA or
Virtual Office Assistant. It is a unique
self-employed device which provides
assistance to clients remotely. It is a
highly skilled device that recreates
overall verbal communication
stronger. VA helps its users to access
data and information through voice
assistance with its unique approach
to signify various fundamental
activities.
Hence, VA exclusively synchronizes
human voice instructions to manage
various human actions such as music
playback via voice, emails, to-do
lists, and calendars with verbal
commands. Its invention has created
a reforming approach for doing our
day to day task easier. The qualities
that make virtual assistant a power
tool is its exceptional programming
and strong process execution.
Various Forms of Virtual
Assistants
In the global market, there are many
technology giants that have
introduced their own virtual assistant
(VA) devices are as follows,
Amazon Alexa majorly known as
Alexa is a virtual assistant device
developed by Amazon. It has two
devices which reflect its VA
properties such as Amazon Echo and
Amazon Echo Dot Smart Speakers.
Alexa helps you to check the
weather, latest news, connect to
music and listen to your favorite
song on command as its special
features. Siri by Apple is one of the
unique virtual assistant devices
introduced in 2011. Siri answers all
the questions and updates you with
sports news as well. Siri also uses to
set alarm, timer, and scheduling daily
task manually. With voice request,
Siri can help you to send text or
place call just by voice. Siri is
exclusively available on Apple
devices like iPhone, iPad, Mac,
Apple watches etc.
Cortana is a Microsoft device,
known as its digital assistant who is
designed to learn from your
command and respond to the queries.
It is very similar to Apple and other
VA device which can track tasks,
manage your calendar or follow your
commands etc. Cortana works on
following Microsoft devices,
including Windows phones and
operating systems. Google Assistant
a product by Google which is highly
known for its accessibility. It is easily
available on various devices like
your phone, speaker, watch, TV, or in
your car. It connects smoothly with
any device and gives an active
response. Google Assistant is
available on Google Play Store and
iTunes App store.
Last but not the least; we have Bixby
a smart virtual assistant by Samsung.
It is one of the most featured and
unique virtual assistant device used
globally. It has a unique feature that
represents your music choices and
voice commands to identify
landmarks and other visuals by
taking a photo. Bixby can translate
many foreign languages and
transform them in an easy manner. It
also recommends you about
businesses, restaurants to create
reminders and manage your
schedule. Bixby is exclusively
available on Samsung devices like
Galaxy S series and Note 9.
Role of Virtual Assistants
Followed with its overall
introduction and functionalities, the
core part that highly approachable
about virtual assistant is its features
and roles like,
1. Responsiveness: A virtual
assistant is mainly known for its
extreme responsive nature and
fundamental structure. The ultimate
role of any virtual assistant is to
follow the commands and execute
the process accordingly. In any
organization, the basic role is to
follow the commands and provide
suitable information at the earliest
like, quick response to the e-mails,
requests, and voice commands.

Planning and Organizing: Finally, planning and
organizing is another topmost virtual assistant feature. It
prominently works to track and analysis top-level view
of daily tasks and helps to create effective plans and
methods to meet business goals.
Promising Future
As we mentioned earlier, how virtual assistant is
important in our day-to-day life or in an organization
process. In businesses, the virtual assistant helps
organizations to grow fast and efficiently. Virtual
Assistants are independent experts, who work for its
users from a remote location. With specific skills, a
virtual assistant can perform multiple tasks at the same
time and work on various projects simultaneously.
Hence, a virtual assistant is becoming one of the major
parts of organizations overall process and structure for
opting better growth and their future endeavors. In
addition, it signifies importance it in our day-to-day lives
and helps us to make our daily task easier.
2. Discretion: Discretion is nothing but the quality of
behaving or speaking in such a way as to avoid causing
offense or revealing confidential information. Hence, the
virtual assistant helps individuals and organization to
avoid conflict between confidential information and
relieving information.
3.Accuracy: Accuracy is very important and essential.
Human make mistakes and it will happen but to avoid
mistakes and false we need perfect and accurate work.
Hence, virtual assistant provides accuracy that plays a
crucial role when commands are given to it for
execution.
4. Multi-tasking: Probably one of the important feature
of virtual assistant it its capability to do multiple jobs at
the same time. A virtual assistant can hold many
commands and actions with respect to multiple users and
keep them moving correctly. It benefits organization with
efficiency, good scheduling, and perfect duty.
How Virtual Assistant aids Organizations
Today, almost every organization is working on its core
competencies to grow rapidly in the market with
effective speed and market response. Hence, they are
building its capabilities with the help of a virtual
assistant which are as follows,
Email Management: A good virtual assistant will
always offer email or inbox management services.
Virtual assistant organizes various email skills such as
managing emails into manageable folders, incoming
emails notifications, prioritizing a list of senders etc.
Better virtual assistant supports organization for superior
productivity.
Marketing Responsibilities: One of the top feature of
virtual assistant, in which it handles various marketing
tasks easily, timely and precisely. There are some of the
respective tasks on which virtual assistant works such as,
website landing page, blog posts, graphic design, and
social media marketing etc. It also helps the organization
more effectively and precisely.
www.insightssuccess.com36 | August 2019

TechSmithEnabling Effective Communication through Visuals
Most people struggle to
communicate precisely and
effectively. TechSmith
helps individuals and businesses create
and share engaging visuals that
simplify knowledge sharing. Best
known for screen capture, TechSmith
has spent the last 30 years developing
industry-leading software that helps
millions of people easily create high-
quality images and videos for better
communication.
Growing Ideas and Pushing
Boundaries
Initially, TechSmith set out to make
software to use internally. As it turned
out, the ability to capture a computer
screen and share it with others had a
wide appeal, and TechSmith continued
to grow that idea ever since. Listening
to customers, designing new concepts,
and pushing the boundaries of what
screen capture software can do has led
TechSmith to create tools that are well-
loved around the world. Significant
investments in R&D, matched with the
company’s curious nature and
customer interactions provided
TechSmith with a wealth of insights
and innovation around building tools
that help others clearly inform, train,
and educate. Its overall success can be
attributed to being an ever-learning
organization. TechSmith has an
engaged user base to have
conversations with, which helps
TechSmith develop exciting ways to
bring this technology into the next
iteration of what screen capture and
recording can do.
Proven Leadership
Today, TechSmith is the world’s
number one source for visual
communication software. This is the
result of efforts of its elite team —
including Tony Dunckel. Before
joining TechSmith, Tony gained
experience through software
development and product management
roles for Fortune 500 companies EDS
and Fidelity National Financial. Since
joining TechSmith in 2002, Tony has
helped drive growth and direction of
the organization in several key areas,
including senior product management
and P&L roles. Currently, as the VP of
Product Strategy and Market
Solutions, he develops TechSmith’s
enterprise education business and helps
push the organization to take a broader,
more holistic view on how TechSmith
can add value for their customers.
Enabling Anyone to Create
Impactful Videos & Images
TechSmith makes it simple for anyone
to record what’s on their devices. Its
award-winning screen recording
software includes Snagit, Camtasia,
and Relay. Snagit captures screenshots
of all types — including specific
regions, scrolling, and panoramic
captures — and includes image editing
features and screen recording
capability to show and explain exactly
what’s on screen. Camtasia provides
powerful screen recording and video
editing, including quizzing and
captions functionality to create
engaging video lessons. Relay is a
video creation and sharing platform
that helps maximize student
engagement in online and blended
learning courses. With its easy to use
web-based recorder, Relay lets faculty,
staff, and students record and watch
ADA-accessible videos right within the
LMS, with no additional login.
Powerful analytics and quizzing enable
instructors to measure engagement and
send results automatically to the LMS
gradebook. Students can watch any
time, from any computer or mobile
device for personalized and secure e-
learning.
In addition, TechSmith offers two
mobile applications, TechSmith Fuse
and TechSmith Capture, which let
anyone capture real-time footage and
device screens for flexible teaching and
learning.
A Simplified Approach
TechSmith believes that the best
software must be easy to use. Snagit
and Camtasia are well-known for being
the go-to programs that everyone loves
to keep on their desktop to easily
capture images of their screens and
make instructional videos. Relay has
the same founding premise — a simple
yet powerful way to create, organize,
and share educational videos. Since it
integrates with learning management
systems (LMS) and records easily from
The
10Most Innovative

a web browser, it fits in with existing faculty workflows.
Relay is also quick to learn, so instructors can use it right
away, without all the sit-down training typically needed to
learn complicated systems.
With accessibility a top concern in higher education, more
institutions are making it a priority to ensure online
programs meet ADA guidelines. Relay provides multiple
ways to make sure course videos are accessible. Human
captioning options with 3Play Media, in-house human
captioning workflows, and a highly-accurate auto-
captioning engine help ensure compliance. A WCAG 2.0
AA compliant video player makes sure the student
experience is accessible, and audio description track
support ensures instructors can reach all learners.
Always Listen to Your Customers
TechSmith listens to its customers to find out how it can
best proactively solve their ever-evolving challenges.
Especially in higher education, the company puts these
considerations first when building its products, so that the
resulting solution truly fits their needs.
TechSmith approaches its customer and user engagement in
several ways, including customer advisory boards which
help create two-way communication channels. These
interactions allow TechSmith to share ideas and plans with
customers and get feedback. More importantly, they allow
TechSmith to listen to the challenges customers face, often
revealing key opportunities to help them achieve their
educational ambitions.
TechSmith also listens to customers through its strong
investment and belief in its customer success model. This
aligns TechSmith product experts who typically have
educational backgrounds with its customers. These product
experts are dedicated to sharing how to use the technology,
how best to apply the technology, and simultaneously listen
throughout that process for issues and gaps they recognize.
In the end, these types of interactions create the two-way
relationships which TechSmith views as mission critical to
stay true partners with its customers.
Outcome-driven Approach
TechSmith is making significant new investments in both its
products and services for the education market. In staying
true to its core values, Relay will continue to offer the most
user-friendly and effective video platform for increasing
student engagement. Ultimately, the company is evolving in
terms of how it understands success for its customers by
taking a more outcomes-driven approach, and in doing so,
aiming to help them achieve their most important
educational goals.
TechSmith helps anyone
create professional,
engaging videos and images
to share their knowledge for
teaching and learning.
“
“
Tony Dunckel
VP of Product Strategy
& Market Solutions

connection. Next, technology can free students from being
stuck in one room or building and take blackboard working
method into 21st century possibilities of learning.
Little by little companies and startups have taken baby steps
to create platforms and content for digital education. Still,
Education Technology remains “in the womb of its mother.”
Luckily, the change has begun and now it relies on our
actions to give the future of education the chance and the
direction it is looking for. Once that snowball gets rolling,
within the next few years, we will witness the hockey stick
effect in the amount of different digital learning solutions
available the market.
One very fundamental tone I personally wish to see in this
field of change is the rise of open source material available
for everyone. When we are able to free ourselves from the
restrictions of sharing knowledge, it is only then when we
can truly talk about the freedom of learning. The value of
some material interfering with the reality of spoken word,
new data and knowledge arising from human experience,
violates the academic rights of any student, anywhere in the
world to learn, teach and participate in the evolution of
education.
ecoding the Future of Education.
DWe are in the verge of an exciting change within the field of
learning and teaching. Rising acceptance of the usage of
technology as a tool for educational purposes is emerging
and will eventually lead towards the disruption of education
in a very fundamental level. The previously well-sealed
doors of education governance are finally opening up to the
real life challenges from the classroom. This adds to the
worldwide connection capability and reachability of
devices, creating an equation that sets the learning free.
Our world has changed a lot within the past hundred years.
The only thing that still remains true to its traditional
practises is education. Some marginal change within the
pedagogies used is happening, yet the essence of how
teaching and learning is constructed lies its base to days
when we were raising people into doers in industrialised
workforce. The current day and the future behold so much
more for its habitants than working in a certain cubicle from
9-5. Technology is already liberating people from the
offices to work anywhere with reasonable network
Learn & Grow

Kirsi Ekberg, Founder of ViLiKe, is
one of the pioneers in the education
sector. Boasting years of experience as a
startup entrepreneur, Kirsi strives to
harness the potential of technology to
bring-forward a digital evolution
beneficial for the people and the world.
e ICT Management and So ware
Development graduate, follows a
simple mantra in life of being brave and
embracing the change.
About the Author
My truth on some topic can be very different than yours.
Yet if we can create a bridge of understanding between our
perceptions in the same topic, we can learn from each other.
Most of the conflicts in this uniting world spring from fear
or misunderstandings. We as human are very keen to stick
into our inner visions of life, and when that understanding
is confronted with something different we tend to feel even
threatened or scared as we don’t feel familiar with the topic.
The very root of learning demands something that brave
children are very good at, facing new things every day and
growing to know them. So the first change that you can or
rather need to do is to begin within yourself. No matter
what the topic or issue is, think of it as something which
you can achieve. You can learn and you can understand, if
not at that very moment, but later for sure. Thus, let go of
your fears and have faith both in people and in your own
capabilities to learn and grow.

Unit4Highly Customizable and Configurable Software
In an interview with Insights
Success, Yujin Evered Lee,
Regional President APAC of
Unit4 shares the contribution of Unit4
to the people through its software
products. Unit4 is present in 26
countries. It is headquartered in The
Netherlands with a regional APAC
headquarters in Singapore. In Asia
Pacific, we have offices in Singapore,
Malaysia, Sydney and Indonesia. We
work with partners in other regions and
have customers in almost any countries
in APAC.
interview between Yujin Evered Lee
with Insights Success.
company.
Unit4 is in business for people. We’ve
specialized in software products for
services organizations, where people
make the difference, since the
early 1980s.
Today, we build the smartest enterprise
applications on the planet. Our
technology is central to the
organizations we serve – it improves
efficiency and productivity and allows
people to spend more time on
meaningful work. Using the latest AI,
machine learning and digital
technologies, our customers can make
more sense of business-critical data
than ever before.
Our cloud ERP, financial management,
corporate performance management
and localized HRMS software with
industry-focused solutions, generate
rapid value in the strategic processes of
organizations from sectors including
professional services, higher education,
public services, not-for-profit and
others – helping each person to create
better value for themselves, their
organization and their customers.
Some of our Key Products in APAC:
Ÿ Unit4 Business World, our flagship
ERP suite for mid-sized and large
services-intensive organizations;
Ÿ Unit4 Prosoft HRMS, our award-
winning human resource
management and payroll software.
Ÿ Unit4 Prevero, our powerful
solution
Ÿ Unit4 PSA Suite, our professional
services platform
Unit4 Business World is a uniquely
people-centered ERP (Enterprise
Resource Planning) software solution.
It delivers a fully integrated suite of
enterprise applications and
technologies that improve people’s
daily work lives by reducing or even
removing lower-value admin tasks.
Business World boosts institutional
effectiveness and promotes financial
transparency. It is easy to deploy,
highly adaptable when business-needs
change, and less expensive to maintain
than traditional “production-centered”
ERP systems.
Unit4 Prosoft HRMS is a seamless
human resource management solution.
From hiring to retiring including
functionalities to enable, reward,
develop and retain employees, Unit4
Prosoft helps HR departments to track,
manage and analyze their talent
through the entire employee life-cycle.
Unit4 Prevero is an integrated
software (CPM) transforms complex
financial data into clear real-time
insights for clarity of reporting and
planning. It allows business teams and
decision-makers the ability to make
better, faster business decisions with
total confidence and clarity.
Unit4 PSA Suite offers a full
end-to-end solution for Professional
Services Organizations or service
divisions in other sectors. Built on the
powerful Microsoft Dynamics 365
platform, it is pre-tailored for a range
of key industries and enables efficient
joined-up working across the front-
and back-office, so your people can
focus on what really matters to your
organization and deliver superior
project management and service to
your clients.
company are designed to give access
to right technology at right time?
Unit4 Software is built in the
“People Platform” this means it is
designed for people and to be easy to
use and highly customizable and
configurable. Most of the Unit4
software functionality can be
configured without complicated coding
and internal configurations can be
easily setup and changed by the admin
users themselves. This helps our
customers to consistently reduce the
TCO and minimize changes post
implementation.
What are the innovative approaches
are adapted by the company to
improve the quality of solutions?
Unit4 Digital Assistant: Wanda is the
world’s first true Enterprise Digital
Assistant. Wanda works for finance
The
10Most Innovative

decision makers by keeping all their data and indicators at
their fingertips, and for consultants through intuitive and
visual tools including status monitoring and mixed planning
approaches, gap analysis and strategic initiatives
Micro-services architecture: The Unit4 Architecture is more
foundation than platform. It is extensible through offering
the customer micro-services rather than customising the
software application itself or even extending the platform.
This allows Unit4 greater control. It also enables Unit4
customers and partners to add functionality cleanly without
the risk of issues during future upgrades of the
core software.
Having built its foundation architecture, Unit4 is now
delivering the extensibility tools for its customers to build
apps on top of it. We hope to build a compelling marketing
message that tells more customers of the value that Unit4
can offer including scalability and flexibility underpinned
by our strong enterprise solutions.
This year we’re more committed to customer success than
ever before, and we’ll continue our mission to help more
customers generate strategic value through our solutions.
We continue to invest in our People Platform microservices
architecture, and at the same time deliver new self-driving
user experiences with simpler user access to our solutions
through innovations like Wanda. We have also recently
extended our HCM offering through the strategic
acquisition of Intuo. Together our state-of-the-art
performance management with Unit4 Prevero, we offer a
strong proposition for services and people-centric
organizations
Client Testimonials
Ÿ Farrer Park Hospital: “Unit4 Prosoft has a user-friendly
portal…I appreciate the prompt system
Ÿ updates - especially those on the automatic application
of (Singapore’s) legislation. Unit4 has proven to be a
valuable partner and is responsive to our needs.”
Ÿ Go-Ahead Singapore: “Prosoft HRMS has been a
fantastic choice. Our HR and finance teams have
experienced an increase in efficiency and productivity.”
About the Leader
Yujin Evered was appointed to lead Unit4’s Asia Pacific
regional operations in 2018. Based in Singapore, she is
responsible for the company’s regional growth and
customer success.
Yujin has spent all of her career in enterprise software,
including 12 years with Oracle in Korea, Singapore, and
Australia. During her time with Oracle she worked on many
transformational and strategic projects and held various
leadership roles before deciding to permanently relocate to
Singapore. Since moving back, Yujin held several senior
positions including at Hewlett-Packard, Dell Software, and
Software AG. Born in Korea and educated in Canada,
Yujin speaks English and Korean.
Unit4 Business World is a
uniquely people-
centered ERP (Enterprise
Resource Planning)
software solution.
“
“
Yujin Evered Lee
Regional President APAC

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