Slideshare test

1. 0© 2017 Inlet LLC. All rights reserved.© 2016 Inlet LLC. All rights reserved. Confidential.© 2017 Inlet LLC. All rights reserved.
eBilling: Innovation that changes the
way financial institutions interact with
customers
Chris Johnson, VP/GM, Inlet

2. 1© 2017 Inlet LLC. All rights reserved.
Banks and
Credit Unions
Personal Finance Service
Email Provider
Digital Mailbox Service
Government Agency Website
Don’t Know
Other
If you consolidated your accounts to a single electronic location,
where would you want to access them from?
The rise in consumer choices
Other: E-commerce Provider 3.8%, Social Media Service 2.5%, Other .2%
N = 2,025 Consumers age 18+ in the U.S.
Source: The Future of Multi-channel Transactional Communications in the U.S., InfoTrends, 2013
8%
5%
7%
8%
49%
11%
12%
All consumers prefer
to consolidate with
the trusted digital
destination they know
and use today.

3. 2© 2017 Inlet LLC. All rights reserved.
Current state of eBilling

4. 3© 2017 Inlet LLC. All rights reserved.
Inlet encrypts customer’s
identity and securely stores
them to use to retrieve eBill
information in the future.
42
3
How customers access their bill at their bank’s website
When a customer logs in to their bank’s secure online site to pay their bill, they will see a notification
informing them to view their bills via the bank’s bill payment service.
The new bank bill pay customer experience
Customer views and accepts
the biller’s terms and
conditions including
paperless billing consent.
Customer is authenticated
and is now enrolled to
receive their eBill at their
bank’s online bill payment
site.
1
The customer
completes the one-
time eBill enrollment
process.

5. 4© 2017 Inlet LLC. All rights reserved.
Acme Period
06/05/2017
Date Due
06/15/2017
Amount Due
$123.45
Minimum Due:
$25.00
Past Documents
Bill 5/15/2017 $231.23
Bill 5/15/2017 $87.02
Bill 5/15/2017 $89.53
View
View
View
Customer Service
1(800)123-4567
Account Number
123456789

6. 5© 2017 Inlet LLC. All rights reserved.
Period
06/05/2017
Date Due
06/15/2017
Amount Due
$123.45
Minimum Due:
$25.00
Past Documents
Bill 5/15/2017 $231.23
Bill 5/15/2017 $87.02
Bill 5/15/2017 $89.53
View
View
View
Customer Service
1(800)123-4567
Account Number
123456789
Acme
eBill presentment
made easy

7. 6© 2017 Inlet LLC. All rights reserved.
Acme
Customer Service
1(800)123-4567
Account Number
123456789
Period
06/05/2017
Date Due
06/15/2017
Amount Due
$123.45
Minimum Due:
$25.00
Past Documents
Bill 5/15/2017 $231.23
Bill 5/15/2017 $87.02
Bill 5/15/2017 $89.53
View
View
View
Metadata & payment
driven experience

8. 7© 2017 Inlet LLC. All rights reserved.
Acme Period
06/05/2017
Date Due
06/15/2017
Amount Due
$123.45
Minimum Due:
$25.00
Past Documents
Bill 5/15/2017 $231.23
Bill 5/15/2017 $87.02
Bill 5/15/2017 $89.53
View
View
View
Customer Service
1(800)123-4567
Account Number
123456789
Marketing opportunity and
customer service at their
fingertips

9. 8© 2017 Inlet LLC. All rights reserved.
Consolidators and their positive effects
How has your level of interaction with your
providers changed as a result of using a
consolidation service?
Source: Annual State of the Transactional Communications Market Survey, InfoTrends, 2015
Don’t
know
3%
More
frequent
43%
About the
same
47%
Less
Frequent
6%
Don’t
know
3%
Pay
Sooner
55%
No
Change
30%
Pay
Later
12%
How has your use of a consolidation service
affected how quickly you pay your bills?
Consolidation services will overwhelmingly add value to your customer experience
90% same as or
more than before
85% pay the same
or faster

10. 9© 2017 Inlet LLC. All rights reserved.
Inlet sits on top of your legacy systems, no
complex IT effort required
Integrate without touching
your legacy systems.
Layering Inlet over your current
technology is not only simple, but
opens you up to powerful engagement
capabilities.

11. 10© 2017 Inlet LLC. All rights reserved. 10© 2017 Inlet LLC. All rights reserved.
eBilling: Innovation that changes the way
financial institutions interact with
customers
Chris Johnson
Chris.Johnson@inletdigital.com
www.InletDigital.com