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Human Amplification In The Enterprise - Manufacturing and High-tech

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Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Manufacturing and High-tech.

The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

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Human Amplification In The Enterprise - Manufacturing and High-tech

  1. 1. www.infosys.com/human-amplification
  2. 2. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE THE RESEARCH THE STUDY REVEALS • Specific drivers of digital transformation for enterprises • The facets of this transformation • Expected and ensuing outcomes • Role of Artificial Intelligence (AI)- supported activities through the digital transformation journey The study outlines how an enterprise’s digital transformation can become more than an accelerator of business, an amplifier of its people. 2 IT and business decision makers were interviewed from industry verticals across the U.S., from a range of organizations, with more than 1,070 employees and 1,000 or more annual revenue $500M
  3. 3. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE CURRENT STATE OF DIGITAL TRANSFORMATION 3 80% enterprises in the Manufacturing and High Tech sector are undergoing full-cycle digital transformation 15% are transforming partially or in pockets 5% are not currently transforming but will do so in the near future
  4. 4. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION 4 This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet their organizations’ 12-month growth plans. REASONS THAT MAKE IT DIFFICULT TO ACHIEVE THE MANDATED GOALS say it is lack of data-led insights on demand67% feel it is lack of collaboration among teams51% say it is lack of time 40% But only a few enterprises have fully accomplished their stated goals to become more agile and customer-centric52% to build a mobile enterprise51% to deliver great employee experiences42% Progress toward digital transformation goals Limited progress (1-25%) Some progress (25-50%) Significant progress (50- 75%) Near complete (100%) 9% 21% 54% 16%
  5. 5. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE ROLE OF AI 5 The respondents who say their organizations are transforming indicate that the following AI-supported activities play a significant role in their digital transformation: 79% Machine learning 66% Institutionalization of enterprise knowledge using AI 60% Cognitive AI-led processes or tasks 54% Automation of decision making 53% Building AI-based applications to amplify and improve products and services 46% Robotic automation
  6. 6. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 1 – AUTOMATION 6 Over one in three respondents indicate that their organizations’ first priority for automation is to automate processes, followed closely by data (30%) PRIMARY REASONS FOR AUTOMATION to increase productivity 66% to minimize manual errors 61% to reduce costs 59% to refocus people’s efforts on non- repetitive tasks that benefit from human intervention 50% WHAT ENTERPRISES WANT TO ACHIEVE WITH AI APPLICATIONS want AI to provide human-like recommendations for automated customer support/advice60% want AI to process complex structured and unstructured data and to automate insights-led decisions 58% want to use AI to create a simulated experience that is essential to a decision making process48% want to use AI to create a decision-making system in which machine learning allows the system to learn from humans and improve itself 38% want to use AI to institutionalize enterprise knowledge20%
  7. 7. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 2 – INNOVATION 7 Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be more successful WHAT PEOPLE NEED TO BE MORE INNOVATIVE need freedom from having to execute mundane tasks71% want more avenues for experimentation61% need exposure to new, breakthrough technologies49% need more collaboration with other people42% need opportunities to learn new skills58%
  8. 8. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 3 – LEARNING 8 Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant even in a vastly changed, increasingly digital landscape LIFELONG LEARNING IS THE FUTURE Two-third of the respondents from the Manufacturing and High Tech sector say employee lifelong learning is extremely important to their organizations 2/3 LIFELONG LEARNING IS IMPORTANT BECAUSE say it improves their ability to fit into new roles and jobs61% say it improves their productivity 25% say it prevents skills loss when employees with highly specialized skills retire or switch jobs 10%
  9. 9. MANUFACTURING AND HIGH TECH HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION CHALLENGES 9 We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital transformation DIFFICULTIES IN ACHIEVING FULL- CYCLE DIGITAL TRANSFORMATION highlight IT misalignment 68% cite entrenched resistance to change within the organization59% say it is time constraints 51% CHALLENGES IN ADOPTING MORE AI-SUPPORTED ACTIVITIES IN ENTERPRISES state lack of in-house knowledge and skills around the technology58% say there’s lack of clarity regarding the value proposition of AI57% indicate lack of financial resources 54%
  10. 10. Copyright © 2017 Infosys Limited Infosys.com/human-amplification to find out more about how you can accelerate your full-cycle digital transformation with AI-driven applications. Visit

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