Everybody talks about change management and how important it is to having a successful information governance program. This keynote will provide the audience with practical guidance and steps to create a culture of information management excellence. I will share what we did in response to the Deepwater Horizon oil spill to achieve this goal.

2. Russell Stalters

5. Human
Error
28%
System
Glitch
25%
Root Causes
of a Data
Breach
2017 Cost of Data Breach Study: Global
Overview

7. 2) Lack of change
management
resourcing
3) Manager and
supervisor
resistance
4) Employee
resistance
Best Practices in Change Management –
2016 Edition, Prosci Inc.

12. the case for the change
management program

14. geography - 5 offices

15. workforce had varying skillsets

16. very different IM use cases

17. photo by:
Florida Sea Grant

18. very
high
stakes

23. significant eDiscovery demands – had to be
complete and accurate

25. “But wait!
My organizaFon is not
responding to the largest
environmental disaster”

26. • $7.35 million is the average total
cost of data breach
• 5% increase in the total cost of
data breach
• $225 is the average cost per lost
or stolen record
2017 Cost of Data Breach Study: United States
Ponemon InsItute, June 2017

28. use an established methodology…
the most widely used is…
communicaIon
training
program level support

29. creaFng a culture
of informaFon
management
excellence

30. what is
culture?
behaviors
systems
symbols

31. What are boundaries?
They are made up of
two essenIal things:
- what you create
and
- what you allow
~ Dr. Henry Cloud

32. demonstrate
what
excellence
looks like

34. files
shares

36. High Risk Poor Quality!
Study by Compliance Governance Oversight Council (CGOC) “InformaIon Lifecycle Governance Leader Reference Guide” 2014

38. 38

39. provide
staff with
the right
tools…

40. all policies & best
pracIces were
reviewed upon
joining and annually
– coaching also

41. create a
support
system

43. lunch and learns

45. ?

46. Video

49. requested meeIngs
with each department
had managers aaend
training with their
teams

50. change faIgue

51. make it fun

52. let the games begin…

53. keep momentum by
recognizing…
Why
recognize?

54. create visible
ways of recognizing
your champions

58. geenginformaIondone.com
russ.stalters@clearpathsoluIonsinc.com