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M&E for Social Service System Strengthening


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Presented as a Child Status Network webinar led by Kelley McCreery Bunkers and Mari Hickmann.

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M&E for Social Service System Strengthening

  1. 1. M&E for Social Service Systems Webinar October 17th 2012By Kelley McCreery Bunkers & Mari Hickmann
  2. 2. Developing M&E for Social Service Systems Phase I: literature reviews, stakeholder inputs, information gathering Phase II: suggest a core set of indicators (based on‘best-practices,’ ‘promising practices’ or informed recommendations) Phase III: final M&E framework and handbook
  3. 3. Evolution of Social Service Systems Provision of material goods to system investments 2010 Social Welfare Workforce Conference in Capetown 2011 and 2012 Child Protection System Conferences (Nairobi & Dakar & India) Growing interface between child protection and social protection systems
  5. 5. Example #1
  6. 6. Example #2
  7. 7. System Break DownsUsing the illustrations from previous slides, this is whatmight occur when the system is not functioning well:Example 1
  8. 8. System Break DownsExample 2
  9. 9. How do we know the strength of the system?“the strength of a system depends on its ability to carryout its functions…which in turn is influenced by thecapacity and interactions of actors across systemlevels”- PEPFAR OVC Guidance
  10. 10. M&E of Key System Components1. Leadership & governance2. Well-performing workforce3. Adequate financing4. Information management / accountability5. Coordination & networking6. Service models and service delivery
  11. 11. 1. Leadership & Governance Clear mandates, visions and strategies Organizational structures, roles & responsibilities National policy / policy implementationExamples of possible indicators: National Strategy for Addressing Child Vulnerability is developed and approved Is there a national Social/Child Protection policy? Sources: Maestral, 2010; Save the Children,2008
  12. 12. 2. Well-Performing Workforce Human resource data and staffing plans Capacity building / training opportunities Occupational standards and codes of conductExamples of possible indicators: National human resource assessment been completed Clear titles, competencies and functions are defined for the different cadres of the workforce # of social service workers / 10,000 population Sources: Maestral, 2010; WHO, 2010
  13. 13. 3. Adequate Financing Costs and benefits of services National budget allocation Financial management systemsExamples of possible indicators: % of total national and local government spending allocated to social services for children Recognized cost/service (e.g., alternative care) Sources: Maestral, 2010; Save the Children,2008
  14. 14. 4. Information Management / Accountability Data management systems Clear mandates to collect specific data Usage of data to inform policy and programmingExamples of possible indicators: Clear monitoring and evaluation functions of key staff involved in child protection at the national level Data utilized to develop in X laws, policies, strategies Sources: Save the Children, 2008; Maestral, 2010; US DHHS, 2006
  15. 15. 5. Coordination & Networking Stakeholder mapping Coordination mechanisms Collaborative agreements with different actorsExamples of possible indicators include: Terms of Reference for National Technical Working Group is developed and approved # of actors engaged in system disaggregated by type of function/service offered/location, etc. Sources: US DHHS, 2006; Maestral, 2010
  16. 16. 6. Service Models / Delivery Mechanisms Service delivery strategy Clear case management practices Promotion, prevention and response servicesExamples of possible indicators could include: Quality Service Standards exist Case review system is in place at all levels Data on # of children outside of parental care Sources: US DHHS, 2006; BCN & UNICEF, 2009
  17. 17. The purpose of this M&E framework is to… Guide countries in designing/implementing social service system strengthening efforts Provide a framework to monitor system improvements Deliver strong evidence to support national strategies and advocacy Provide a foundation for global monitoring of social service system strengthening efforts
  18. 18. But it is not… Meant to be used by service providers to evaluate the impact a targeted intervention(s) Meant to provide qualitative indicators (which are recommended to complement quantitative)
  19. 19. What we know (or think we know)M&E of Child/Social Protection Systems is nascent  But there is helpful documentation, info and tools to supportSemi-relevant examples from the U.S. child welfare systemand systems development from Eastern Europe  But these are not perfect, and not necessarily applicable to all countries we’re working inApplicable & relevant lessons from health systemstrengthening  But health ≠ equal child social services
  20. 20. What we would like from you Overall reactions and feedback Are there examples of social welfare system assessments (outside the U.S.)? Are there examples of Ministries/Governments that monitor or evaluate (parts of) their social service system? Do any of the programs that you work in or with use indicators that monitor any of the 6 system components?
  21. 21. How you can contribute1. Raise you hand to speak2. Type comments / questions into the chat box3. Join the discussion online at: Email us: • Mari Hickmann: • Kelley McCreery Bunkers:
  22. 22. THANK YOU!MEASURE Evaluation is a MEASURE project funded by the U.S.Agency for International Development and implemented by theCarolina Population Center at the University of North Carolina atChapel Hill in partnership with Futures Group International, ICF Macro,John Snow, Inc., Management Sciences for Health, and TulaneUniversity. Views expressed in this presentation do not necessarilyreflect the views of USAID or the U.S. Government. MEASUREEvaluation is the USAID Global Health Bureaus primary vehicle forsupporting improvements in monitoring and evaluation in population,health and nutrition worldwide. Visit us online at