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Building Trust and Safety in Teams
- 1. @tottinge Permission, Trust, And Safety Ashley (@bettergemba) Johnson: ashley@industriallogic.com Tim (@tottinge) Ottinger: tottinge@industriallogic.com
- 2. @tottinge Why are we here? ●To explore how to... Intentionally create trust and safety
- 3. @tottinge What do we mean by “Trust”?
- 4. @tottinge
- 5. @tottinge I trust my husband with my life; but not with my laundry.
- 6. @tottinge
- 7. @tottinge Trust : An assured reliance on the character, ability, strength, or truth of an individual, team, or organization.
- 8. @tottinge Trust : The process or skill of building an assured reliance on the character, ability, strength, or truth of an individual, team, or organization.
- 9. @tottinge Psychological safety: a shared belief that the team is safe for interpersonal risk taking. Also, being able to show and employ one’s self without fear of negative consequences of self-image, status, or career. In psychologically safe teams, team members feel accepted and respected. What do we mean by “Safety”?
- 10. @tottinge Psychological safety: a shared belief that the team is safe for interpersonal risk taking. ... What do we mean by “Safety”?
- 11. @tottinge Psychological safety: ... Also, being able to show and employ one’s self without fear of negative consequences of self-image, status, or career. ... What do we mean by “Safety”?
- 12. @tottinge Psychological safety: ... In psychologically safe teams, team members feel accepted and respected. What do we mean by “Safety”?
- 13. @tottinge What do we mean by “Safety”?
- 14. @tottinge safety: a contrivance or device to prevent injury or avert danger. What do we mean by “Safety”?
- 15. @tottinge
- 16. @tottinge
- 17. @tottinge Permission Authorization granted to do something; formal consent. Permission, in a healthy sense, relates to agreement.
- 18. @tottinge Exploration Guidelines Avoid: ● Storytelling (for time’s sake) ● Naming & Blaming (for reputation’s sake) ● Fixing (for time’s sake) Our goal in the exercise is to understand safety and trust better, not to solve or salve.
- 19. @tottinge Exploration: Wasn’t it Nice When... When have you participated in a team with excellent trust and safety?
- 20. @tottinge ● Which actions (yours|others) built trust? Exploration: Wasn’t it Nice When... When have you participated in a team with excellent trust and safety?
- 21. @tottinge ● Which actions (yours|others) built trust? ● Which actions (yours|others) built safety? Exploration: Wasn’t it Nice When... When have you participated in a team with excellent trust and safety?
- 22. @tottinge ● Which actions (yours|others) built trust? ● Which actions (yours|others) built safety? ● What possible actions (yours|others) could have damaged safety or trust? Exploration: Wasn’t it Nice When... When have you participated in a team with excellent trust and safety?
- 23. @tottinge ● Which actions (yours|others) built trust? ● Which actions (yours|others) built safety? ● What possible actions (yours|others) could have damaged safety or trust? ● What did your good experiences have in common? Exploration: Wasn’t it Nice When... When have you participated in a team with excellent trust and safety?
- 24. @tottinge Exploration Guidelines Same rules apply wrt storytelling, blaming, fixing. Approach this element with curiosity and all the clinical separation you can muster. No time-traveling.
- 25. @tottinge Exploration: Wasn’t it Ugly When... When have you participated in a workgroup with poor trust and low safety?
- 26. @tottinge Exploration: Wasn’t it Ugly When... 1. What was it that reduced safety & trust? When have you participated in a workgroup with poor trust and low safety?
- 27. @tottinge Exploration: Wasn’t it Ugly When... 1. What was it that reduced safety & trust? 2. How did you|colleagues damage trust & safety? When have you participated in a workgroup with poor trust and low safety?
- 28. @tottinge Exploration: Wasn’t it Ugly When... 1. What was it that reduced safety & trust? 2. How did you|colleagues damage trust & safety? 3. What trust-building actions did you avoid taking? Why? When have you participated in a workgroup with poor trust and low safety?
- 29. @tottinge Exploration: Wasn’t it Ugly When... 1. What was it that reduced safety & trust? 2. How did you|colleagues damage trust & safety? 3. What trust-building actions did you avoid taking? Why? 4. What did these poor experiences have in common? When have you participated in a workgroup with poor trust and low safety?
- 30. @tottinge What are a half-dozen things you could do… … to actively build trust or … … to create safety mechanisms … Exploration: Won’t it be great when...
- 31. @tottinge Ashley (@bettergemba) Johnson: ashley@industriallogic.com Tim (@tottinge) Ottinger: tottinge@industriallogic.com
- 32. @tottinge
Editor's Notes
- Points: 1) Curiosity is natural 2) It is suppressed by stress, crunch, shame, hyperfocus 3) Learning elevates our work & makes progress possible 4) Permit, support, celebrate
- Establish and enroll participants in our task. Task: “(Learn to) Intentionally create trust and safety.” Meta: Invite them to take responsibility for Permission, Trust, and Safety in their world. Agreements… (present, responsibility, return-attention-after-activity, confidentiality or safety issues that may emerge in exercises)
- What precisely are the distinctions about trust that we *could* share? Which ones are essential before exercise on s5?
- We have a tendency to speak about trust in absolute terms: “Either you trust me or not” TRUST IS NOT BINARY
- Trust, then, is not a point value, but a spectrum of spectra. It is a rich experience and probably core to human interaction. WE TRUST RELATIVE TO A SPECIFIC CONTEXT
- And don’t we CHOOSE to trust different people with different things -- dog walker v. babysitter v. financial advisor v. surgeon v. parent? Now we’re looking at a much richer picture.
- Aren't we mostly dealing with ability and fidelity to agreements here?
- Aren't we mostly dealing with ability and fidelity to agreements here?
- (This series of slides is all part of one exercise… reflecting on a POSITIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with excellent trust/safety? I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
- (This series of slides is all part of one exercise… reflecting on a POSITIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with excellent trust/safety? I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
- (This series of slides is all part of one exercise… reflecting on a POSITIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with excellent trust/safety? I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
- (This series of slides is all part of one exercise… reflecting on a POSITIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with excellent trust/safety? I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
- (This series of slides is all part of one exercise… reflecting on a POSITIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with excellent trust/safety? I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
- (This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with poor trust/safety? I/(P)/T: What was it that reduced safety & trust? I/(P)/T: How did you|colleagues damage trust & safety? I/(P)/T: What trust-building actions did you avoid taking? Why?
- (This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with poor trust/safety? I/(P)/T: What was it that reduced safety & trust? I/(P)/T: How did you|colleagues damage trust & safety? I/(P)/T: What trust-building actions did you avoid taking? Why?
- (This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with poor trust/safety? I/(P)/T: What was it that reduced safety & trust? I/(P)/T: How did you|colleagues damage trust & safety? I/(P)/T: What trust-building actions did you avoid taking? Why?
- (This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with poor trust/safety? I/(P)/T: What was it that reduced safety & trust? I/(P)/T: How did you|colleagues damage trust & safety? I/(P)/T: What trust-building actions did you avoid taking? Why?
- (This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.) Exercise, wherein participants (Learn to) intentionally create trust and safety. I: When have you participated in a team with poor trust/safety? I/(P)/T: What was it that reduced safety & trust? I/(P)/T: How did you|colleagues damage trust & safety? I/(P)/T: What trust-building actions did you avoid taking? Why?
- Pre-game show slides…