1. RESUME
INDRAPATI.D.PAL
CONTACT NO. 09537360709/
YASODHANAGAR 0 9510442606
ROOM NO. 35 TO 38 J Email Id : indrapati1975@gmail.com
NR.SAFFRON SCHOOL, NIRMAL PARK
BAROI ROAD MUNDRA- KUTCH
GUJARAT - 370421
Objective
To become avaluable asset for an Organization.
To capitalize upon my knowledge and potentials & ultimately prove my worth in which ever field I
am.
Educational Qualification
Post Graduation in Oils , fats & waxes from Sardar Patel University with First class (63 % ).
B.sc. (Chemistry) from Sardar Patel University, V.P. & R.P.T.P. Science College Anand V.V.Nagar, in the Year 1995
with Second class (52 % ).
HSC (SCIENCE) from C.B.S.E. Board, Porbandar in 1992 with First Class.
P.G.D.CA fom Sardar Patel University, BJVM College in the Year 2000 with Second Class.
Working Experience
At PresentI am working with ASHAPURA PERFOCLAY LTD.LocatedBhuj – LER (GUJARAT)
As “ a Designationof Manager– Technicalservice and Customersupport“ from 13th
March
2015 to till date.
Key Responsibilities Areas :
 Achieve customers services by contributing customer service information and recommendations to strategic
plans and reviews service information and recommendation to strategic plans and reviews; preparing and
completing actions plans ; identifying customer service trends.
 Determines customer service requirements by maintaining contact with customers; visiting operational
environments; conducting surveys; forming focus groups; bench marking best practices; analyzing information
and applications.
 Improves customer services quality results by studying, evaluating, and re-designing processes; establishing
and communicating services metrics; monitoring and analyzing results; implementing changes.
 Maximizes customer operational performance by providing help desk resources and technical advice;
resolving problems; disseminating advisories, warning, and new techniques; detecting and diagnosing
network problems.
 Accomplishes information systems and organization mission by completing related results as needed.

2.  To provide overall line management, leadership and focus for the Technical Services Team and ensure staff
have a supportive and enabling environment in which they can work effectively whilst achieving a high degree
of job satisfaction.
 Attendant Daily customer complaint, suggesting solutions. Identify the root cause analysis and implementation
of corrective actions, support to releasing the technical guidelines/service bulletin/information through the
customer support for various problems to field.
 To maintain Technical SOP, any other research data that may be of help in new product development.
 To develop experiments with regard to improving the product/ process.
 To assist other departments within the company in the improvements of practices, processes and procedures
to ensure production of quality products for marketing.
 To seek and evaluate new ideas and current developments in the fields of quality control and inspection and
recommend means for their application whenever advisable.
 To monitor and improve quality of products through Customer Support contacts, complain investigation.
 Customer visit for customer support and Plant level trails.
 Technical Assistance to our marketing team.
 Market Sample (Bleaching earth and Oil ) Analysis and reporting and assisting Marketing Team.
 Assignments and experiments on Oil. (Project work )
 All type of work related to Pilot Plant (Oil refinery, Pilot Mill, Dryer, Pilot Reactor)
 Operate Lovibond Tintometer Manuel and Auto Titrator.
 Training to marketing people and new recruited employee/ subordinates.
 Competitors sample analysis as per HOD’S instructions and marketing requirements.
 Other work assigned as per instruction of HOD from time to time.
Worked as “ QUALITY MANAGER” with NCML PVT. Ltd. Located at HAPUR (U.P.) form August 2014 to
March 2015.
Job Responsibility :
- To maintain the Quality Standards of the company.
- Co-ordinate between all suppliers.
- All news staff training and procedures.
- Production Follows – up- Approve production batches.
- Sampling development- review & set critical points.
- Production Audits- Random testing.
- Documented inspection procedure and sampling plan.
- Call out if any key issues related to the Quality and Production.
- To ensure that factory in continuously following all the quality management system implementing at factory
floor as per procedure and requirements.
Worked as “Q.C. In charge “ with Adani Willmar Ltd. located at JAIPUR (Rajasthan) form July 2013 to April
2014.
Worked as “ Q.C. In charge “ with Adani Willmar Ltd. Located at MUNDRA (Gujarat) form May 2012 to June
2013.
Job Responsibility :
- In process sample analysis of Refined palm oil, Refined soya bean oil, Refined Sunflower oil, Hydrogenation
Plant, Acid oil, bakery shortening.
- By Product as Fatty acid ,Palm fatty acid, Acid oil, Spent earth, Soap stock, wash water, acid sludge.
- Analysis of Packaging Material and Finished good Audit.
- Sampling Analysis of Bulk Chemical like Bleaching clay, Caustic, Citric acid, etc.
- Knowledge of SAP clear the batch as per logistic person prepared the GRN.
- Institutional tanker clearance ,report prepared, also Quality analysis.
- Handle the oils like : Mustard oil, Soya bean , Sunflower, Ground nut, Cotton seed , Palm oil, Rapeseed ,Palm
kernel, sesame etc.
Worked as “ Q.C. In charge “ with Adani Willmar Ltd. Located at Lature. ( Maharashtra ) form May 2009 to
May 2012.

3. Job Responsibility :
- Job work in Tina ind. There pass the quality of oil as per adani specification, packaging materials & finished
good audit.
- Enter the analysis report in SAP.
- Do the commercial work like stock transfer, direct party billing report, GRN create, check point loading,
planning, checking , ship document, etc.
- To handle the oil packing section like consumer pack, jars, bottles, tins packing etc.
- On line audit, and Finished good audit , before dispatch.
Worked as “Quality Control Head “ with KS OILS LTD. Located at KOTA ( Rajasthan ) form Aug 2008 to May
2009.
Job Responsibility :
- To Analysis of Mustard seed, Mustard cake, Soya seed, solvent plant (soya and Mustard), Oill mill plant
Analysis, Dispatch of oil, incoming Palmolein oil, steam coal testing, Koul plant etc.
- Reporting to M.D.
- Related to paper work, packaging department, tin plant control, related to Quality.
Worked as “ Officer “ with Adani Willmar ltd. Located at MUNDRA (GUJARAT) form December 2005 to
August 2008.
Job Responsibility :
- Analysis of Incoming materials, outgoing sample.
- Analysis of oils like palm oil, sunflower, soya bean cotton seed, Ground nut oil etc.
- Finished goods Audit.
- Analysis of Bulk chemicals .
- Analysis of water testing.
Worked as “ Quality / Production Manager with West Africa (Senegal ) form Oct- 2004 to Oct- 2005.
Job Responsibility :
- To handle the Refinery plant : Batch type, Oil Mill, Cattle plant, and Packaging section.
- To handle laboratory.
Worked as “ Sr. Chemist “ with ARCOGUL (Under taken by NATIONAL DAIRY DEVELOPMENT BOARD)
Located at ANAND (GUJARAT) form MAY 1997 to OCT – 2004.
Job Responsibility :
- Analysis of Incoming Material and out going sample.
- In process sample as soya bean oil, Cotton seed oil, Ground nut oil Mustard oil etc.
- Attain Market complain.
- Analysis & Testing of packaging materials.
INSTRUMENT HANDLED :
- Vis Spectrophotometer, Lovibond Tintometer, Refractrometer, PH meter, Gas Chromatography (GC), NIR
Instrument, Bomb Calorimeter, UV Chamber ( for Argemone ) ,Box compression, Draft impact, Bursting
Strength tester, Electronic balance, Flash point, Turbidity meter, Ranimat instrument, HPLC etc.
Personal Skills :
- Ability to grasp new concepts quickly and clearly to apply my knowledge and experience for trackling trickly
situations.
- Ability to handle crisis by being adaptive to the changing technology, ideas, situations and conditions to work
effectively under stress.
- I have a high- self motivation towards work by working under unfavorable conditions and make effort to meet
the dead lines.

4. - Ability to carry out a specific plan by establishing authority for allocating resources to arrange grouping
activities.
- Ability to work as a team player by sharing information, cooperating with others, positive speaking to create
team – spirit, seek ideas and opinions of others by discussing them and resolving conflicts of team members
to find solutions.
Personal Profile
Name INDRAPATI.D.PAL
Permanent Address C/O Anil Kumar Pal Saink colony,
62/1T, Nehrupark, Allahabad. U.P.
PIN – 211001.
PresentAddress Indrapati. D. Pal , Plot no. 35 to 38 J, Yasodha Nagar, Nr.
Saffron school, Nirmal park , BaroiRoad, Mundra – Kutch
Gujarat- 370421.
State (Country) INDIA
Mobile no. 09537360709/09510442606
E- mail indrapati1975@gmail.com
Date of Birth 08/04/1975
Marital Status Married (Two Sons )
Linguistic Pursuits English, Hindi, Gujarati, Marathi.
Nationality Indian
Date : Signature : ___________________