5. Demographics Matter
Marketing the right
products &/or
services to the right
markets is key.
Get info--U.S. Census
Bureau
www.census.gov
6. Demographics Matter
The commonalities between people of
the same age & gender are shrinking
but the differences between people of
different ages & genders are
decreasing too.
7. Demographics Matter
Born Generation
Prior to 1946 Seniors
1946-1964 Baby Boomers
1965-1981 Gen X
1982-2000 Gen Y/Millennials
2001-present Gen Z
8. Hot Demo: Gen Z
66 million Americans ages
0-15
Big Spenders! $44
billion of disposable
income
$500 billion in Pester
Power
9. Gen Z & Diversity
Ad Age: Most diverse &
multicultural U.S.
generation EVER.
55% Caucasian
24% Hispanic
14% African-American
4% Asian
10. Gen Z: Teens
Teen spending
shifting from buying
“things” (like
fashion) toward
“shareworthy”
experiences such as
events or dining out
*Piper Jaffray survey
11. Gen Z: Teens & Retail
Increasingly prefer shopping online at sites with physical
locations over e-tailers
Beauty: Customer reviews are top factor (over product
selection) when buying online
36% will play more video games in 2015
“Least likely to believe there is such a thing as the ‘American
Dream’.” Instead, they’re looking for products & messaging
that reflects reality, not perfection. (Ad Age)
12. Gen Z: What They Believe
They respond to independence & entrepreneurialism, self-
direction & a spirit of ingenuity. Retailers should create products
& marketing that empower them to be their best selves.
They’re true digital natives—1st generation born in a digital world.
Businesses should act digitally native too, creating a seamless &
strong overarching brand experience in-store, digital and mobile.”
Ad Age: It’s “shocking” how few retailers reach Gen Z, leaving
lots of opportunity for entrepreneurs to be their marketers of
choice.
(Ad Age)
13. Hot Demo: Gen X
34-50 years old (25% of
US population; abt. 60
million)
Have more spending
power
29% of US net worth
31% of total income
14. Gen X: How They Feel
They’re happy:
67% are “satisfied” or “very satisfied” with
their lives;
Confident they’ll be better off financially
They’re worried:
Concerns: crime, climate change, their health,
the rising cost of living & saving for retirement.
15. Gen X: What They Want
Travel
Save for kids’ college
Buy luxury products
(particularly fine wine
& premium beer)
Start a business
16. Selling to Gen X
Appeal to:
Their desire to provide for their families: Pitch products &
services as lasting values, once-in-a-lifetime experiences or
heirlooms to hand down.
Their desire to take care of themselves: Healthy foods,
supplements, exercise equipment & apparel, weight-loss
products & fitness classes
Their desire to play it safe: Want reassurance & security.
Emphasize how products & services can protect their
homes/families/hard-earned money & the planet.
17. Hot Demo: Boomers & Seniors
How Old is Old? Consider this:
“50 is the new 30”
18-29 year-olds say you’re old at 60.
30-49 year-olds say you’re old at 69.
50-64 year-olds say you’re old at 72.
65+ (actual seniors) say you’re old at 74.
Pew Research
18. Boomers & Seniors: Aging in Place
Boomers want to age in place. Their needs:
New Housing: Enables retirees & downsizers to stay in
communities
Remodeling: Aging-friendly, accessible for those w.
mobility issues
Financial Services: Help with paying bills, investment
advice
Health: Fitness (gyms for 50+), nutritional advice,
supplements
Transportation services
20. Hot Biz: Pets
$61 billion spent in 2015
79.7 million HHs own a pet
Cats: 85.8 million
Dogs: 77.8 million
Birds: 14.3 million
Reptiles: 9.3 million
APPA
21. Hot Biz: Pets
Target: 71% of Gen X & 65% of
Millennials own pets.
Sell:
Supplements (glucosamine
& omega 3s), energy bars,
foods with superfruits &
gluten free
Designer pet supplies
VCs & angels investing in
companies offering
innovative products &
services
22. Hot Biz: Pets/What’s Selling
Pet treats are a “sure thing” (recalls of treats from China in 2012-13). Of $9.5 billion
spent annually on dog food, $2.6 billion is for dog treats. Only $476 million spent on
cat treats. (“Human-grade pet products”)
It’s not all about food:
64% buy holiday gifts & 45% buy birthday presents (54% of Millennials do this)
Millennials also like to buy clothes for their animals.
$389 million spent on pet toy sales last year
Last year $166 million was spent on pet grooming (a field with a lot of local
entrepreneurs), with $11 million spent on brushes alone.
Nielsen/Harris Poll
23. Hot Biz: Clean Tech
“Cleantech is the next
industrial revolution.”(E&Y)
U.S. has more than
doubled electricity
generation from wind &
solar
24. Hot Biz: Clean Tech/Solar
Solar soars!
More adoption. In 2014 a new
solar system was installed every
2 ½ minutes.
Investment Tax Credit expires in
2016, when financing costs are
likely to spike = time crunch
Greentech Media predicts:
Community solar will be largest
solar-growth sector. 7-fold
increase from 2015-2017
26. Hot Demo: Men
How men shop
More men are shopping—for all kinds of products, inc. food.
Have a “search-and-retrieve” style of shopping—want to get
in & out of the store as quickly as possible.
“Don’t mistake lack of planning [for] lack of caring. Male
shoppers “need to be considered in product innovation,
merchandising and other marketing efforts.”
Overwhelmingly concerned with convenience.
Hartman Research
27. Hot Demo: Meet the Yummies*
Young Urban Males: “The metrosexual cliché of 20 years
ago is now a commercial reality.”
Yummies are scooping up “fancy” brands as soon as they can afford
them. They have more to prove than older, established consumers.
Men waiting longer before they get married = more disposable income
Yummies embrace mobile marketing & shopping from anywhere.
GOOD NEWS for small businesses: If you sell luxury goods, offer
high-end services or own a restaurant, add Yummies to consumer
mix.
HBSC study
28. What‘s Hot! Men’s Grooming
$5.5 billion sales/2015 – ($3B
in 2012)
IndependentRetailer.com: In 2013 for the 1st
time men spent more on male-specific
toiletries than shaving products.
Men are looking for “fast &
effective problem solvers (DeWolf)
Toiletries--fastest-growing segment
Skin care--leading market segment
Also hot: anti-aging products & hair-care
29. What‘s Hot! Men’s Grooming
“It’s not just more culturally
acceptable for men to
spend on looking good, it’s
becoming perceived as a
necessity.”
SpaFinder Wellness Trend Report
30. What‘s Hot! Men’s Grooming
Target the young: 38% of
men 18-35 have had a facial
or body treatment.
Men who get spa services
spend more & get more
treatments than women.
39% of men who’ve had a
facial get one every week
(6% of women).
32. Hot Demo: Millennials
U.S. Census Bureau:
83.1 million (largest
U.S. Gen ever)
Ages 15-33 (born
between 1982 -2000).
Over 44% are part of a
minority group.
33. What’s Hot! Weddings
$79 billion & GROWING!
Median age
1950s: Women: 20; Men: 23
2014: Women: 27; Men 29
More educated & employed
Avg HHI: $93,000
77% live together before
marriage
Avg. wedding costs $25,358
Knot.com
37. What’s Hot! Home Decor
Not live like their parents. Want:
Smaller, functional homes. No
cookie-cutters. Value originality &
uniqueness.
Prefer DIY. Willing to buy fixer-
uppers
59% prefer space for a TV in the
kitchen over a 2nd oven.
77% want a home with technological
innovations. Brag about smart
automation instead of kitchen
upgrade
39. What’s Hot! Babies
Millennial-led baby boom
Nearing that “magical” 4 million mark
Increase in number of women in their 30s & 40s having babies.
Birth rate should continue to rise for at least the next 20 years
Parents in their 30s and 40s have more money to spend on
furniture, clothing, food, décor & more
Baby booms = business booms
40. Hot Industry: Retail
National Retail Federation Outlook 2015
3.5%, revised down from 4.1%
(due to "unexpectedly slow
growth” due to treacherous
winter weather & West Coast
port shutdown)
Households spending more
on services rather than goods
41. Retail: ecommerce
#1 factor in making online purchase–free shipping. 48% of
consumers will spend more to reach free shipping minimum.
What are consumers buying? Mintel reports:
1. Clothing and accessories (62%)
2. Electronics (54%)
3. Games, toys, school supplies (37%)
What do they have in common? They’re all things people buy
occasionally.
42. Retail: Who’s Buying Online?
69% of adults shop online at least once a month & 33% shop online weekly
Parents are the BIG shoppers though & the more kids under 18 consumers
have, the more they buy online. Every week:
40% of online shoppers with 1 child buy something online
56% with 2 kids
66% with 3 children.
Only 23% of consumers w/o kids make weekly online purchases.
Want to reach Millennials? Email them. Over 40% prefer email over social
media (5%) & texts (2%)
Mintel
43. Retail as 3rd Space
Shopping as an experience
As digital commerce becomes more common JWT
Intelligence says stores need to offer experiences, unique
environments & customer service.
Offer A-plus service and experiences—education,
entertainment, sensory stimulation, a place to relax.
These give consumers more reasons to go to a store—
because it’s a place for exploration & dreaming.
44. Retail: Omnichannel
Consumers want:
To buy online & return in-
store
Shop in-store & buy online
Small biz owners beware of:
Showrooming
Competing on price
45. What’s Hot! Athleisure
Barclays estimates athletic apparel
market will grow nearly 50%--to over
$100 billion by 2020
But we’re NOT exercising more
WSJ: bright spot in a sluggish
business
Yoga participation grew 4.5% last
year, but yoga apparel revenues
were up a whopping 45%!
Sell (Dick’s just launched Chelsea
Collective)
Manufacture (Under Armour,
K.Deer Haute Yoga Wear)
46. What’s Hot! M-Commerce
By the numbers:
30% of all ecommerce sales from
m-commerce in 2015
2015 sales: $104.1 Billion (up
39% from $75 billion)
59% used smartphone to
research before making a
purchase/65% used tablet
80% say their perceptions of
retailers would improve if they
offered mobile deals & coupons
48. What’s Hot! Artisanal Foods
Still Hot! Artisanal foods
46% of US adults “like to eat
food with artisan appeal.” --
Packaged Facts
Reinvent existing food
products: Bacon, mayo, ice
cream, oils, salad dressings,
syrups, sparkling waters,
ketchup & juices
Organic
Buy local (farm-to-table)
49. What’s Hot! Diets
33% of consumers are dieting
18% cutting carbs
16% high-protein regimens
9% going gluten-free
4% following the Paleo diet
All these diets restrict carbs,
influencing what consumers will
order in your restaurant or food
truck
NRN
50. What’s Hot! Diets
Eating less: bread & pasta (20% less), affecting sales at Italian
restaurants and places where noodles are served.
Eating more: Steak chains are “performing remarkably well”
Solutions: Give dieting diners what they want
More protein choices & dessert options
Allow substitutions on side orders
Offer burgers wrapped in lettuce instead of on a bun
Ask customers if they want the bread basket before you put it on table
51. What’s Hot! Chocolate
US is the world’s largest chocolate market—about
85% of Americans buy chocolate—53% once a
week. US chocolate confectionery sales up 24%
2009-2014, hitting $21 billion. $25 billion by 2019.
Not just any old chocolate: Chocolate innovation
up. New product launches grew 18% fr 2013-2014.
70% buy chocolate as a treat—29% (esp.
Millennials) consider it “mood-enhancing”
71% prefer chocolate with “mix-ins
Chocolate buyers are fairly immune to price
increases, making chocolate a very tempting
business
52. What’s Hot! Chocolate
Chocolate trends:
Bean-to-bar movement—sourcing
cocoa directly from farmers or buying
it from specialty importers.
Only about 60 chocolate
entrepreneurs embracing bean-to-
bar, a 10-fold increase in 10 years
White chocolate considered extra
sweet & lacking in chocolate flavor.
Now, Datassential MenuTrends says
white chocolate appears on 8% more
menus than 4 years ago
53. Is There Life After Cupcakes?
We’re still looking. Some say it’s….
54. What’s Hot! Ice Cream
Americans
consume 1.5
billion gallons of
ice cream a year—
spending $14
billion doing so
55. What’s Hot! Ice Cream Sandwiches
HUGE Trend in SoCal
Sell from trucks, kiosks or
storefronts. BIG in college towns,
Franchise or independent?
Not just about cookies. What else
can you sandwich ice cream
between? How about freshly-
baked large macaroons, donuts,
waffles, cinnamon rolls & pop
tarts?
56. What’s Hot! Craft Beer
Craft beer industry doubled its profits in 5
years—should hit $36.3 billion by 2019
New craft beer trends:
To help boost local economies, some
cities funding startup breweries
Part of farm-to-table movement,
concentrating on hyper-local angle
Infused with flavors like locally grown
coffee, spices & fruits into their beers.
Expanding product lines, adding
distilled spirits & craft cideries