We took five Fifth Space Fellows to Banff to present at the RSD4 Symposium - which explored the intersection of design and systems thinking. Here's what we said.

2. Seeding & Spreading Design Capacity
Case Study of Fifth Space
Systemic Design Symposium [RSD4]
1-3 Sept. - The Banff Center
@inwithforward #RSD4

3. Lisa Joy Trick
Senior Manager
Sarah Schulman
Director
Bobae Kim
Frontline Social Worker
Janey Roh
Senior Manager
Wendy Moore
Frontline Social Worker
Krista McGrath
Home Share Coordinator
Manuela Aguirre
PhD Fellow
5 organizations collaborating:
3 social service delivery agencies, 1 social entreprise & 1 design university
@inwithforward #RSD4

4. @inwithforward #RSD4
what unites us?
transforming social services
from safety nets into trampolines

5. CA
US
NL
UK
AU
HomelessSMS developed at TACSI (2010-2012)
developed at participle
(2008-2010)
CA
#disability
#homelessness
#youth
#addiction
#family
#domestic violence
HomelessSMS
A mixed track record:
@inwithforward #RSD4

6. @inwithforward #RSD4

7. @inwithforward #RSD4

8. But we didn’t change
what the system did.
@inwithforward #RSD4

9. @inwithforward #RSD4
Shifting the
feedback
professionals get
Shifting
human
resourcing,
procurement,
metrics, etc.
Shifting Fayʼs context
& conversations

10. @inwithforward #RSD4
What is the smallest increment of change that might
represent that we are changing in the right direction?
Ann Pendleton Jullian

11. @inwithforward #RSD4
So we move here, to a social housing
complex, in a suburb of Burnaby. Lived
3 months. Blend of designers, social
scientists, secondies from agencies.

12. @inwithforward #RSD4
the starter project was a way
to test the partnership

13. @inwithforward #RSD4
The
underutilized
The
empty
pipe-
liners
The pleasers
The positive
deviants
The divers
early 20s
ethnographic research-by-design
Insider perspectives,
Generative approaches,
Operate in rich and multiple layers
Real life contexts.
(Birger Sevaldson 2010)
segmentationofpeople

14. @inwithforward #RSD4
formal system
mark
service
deliverer
Has been going to the same day
program for 20 years.
“I’m tired of making spaghetti.
I’d really like to learn to make a roast.”

15. @inwithforward #RSD4
formal system
mark
service
deliverer
informal system
Also feeling a bit stuck.
No source of new ideas.
Same thing day in, day out.

16. @inwithforward #RSD4
formal system
service
deliverers
staff
supervisor
mark
Spends his entire day with a
human resourcing puzzle.
How to staff, how to stay
within budget.

17. @inwithforward #RSD4
formal system
service
deliverers
service
organization
policy-makers
mark
Innovation Director of government
agency
Wants to reduce service
dependencies.
How to make change when
you fund the same way.

18. @inwithforward #RSD4
formal system
service
deliverers
small business
owners
schools, cities,
community centers
passionate
individuals
service
organization
policy-makers
informal system

19. @inwithforward #RSD4
small business
owners
schools, cities,
community centers
passionate
individuals
informal system

20. Kudoz
@inwithforward #RSD4

21. testing tweaking, reshaping....
new tool
value
propositions
tools
interactions
roles
@inwithforward #RSD4

22. @inwithforward #RSD4
formal system
service
deliverers
service
organization
policy-makers

23. @inwithforward #RSD4
video FS intro

24. @inwithforward #RSD4
*Modeled on Google´s “20% Time” that aimed to empower employees to
use 1/5th of their FTE to work on projects (this is how Gmail got developed).
mechanics of fifth space
20% FTE for 6 months
from 29 to 27 people
3 social service organizations
7 teams, 6 projects
2 projects moving forward
all interactions prototyped

25. @inwithforward #RSD4
what has changed from February 2015?

26. @inwithforward #RSD4
early indicators
of change
12 new friendships catalyzed
5 small businesses offering jobs
12 hacks identified
10 families asking for more
starting to create change
at the individual level
& informal system
small business
owners
schools, cities,
community centers
passionate
individuals

27. @inwithforward #RSD4
early indicators
of change
service
deliverers
service
organization
policy-makers
a network of support to draw
from in three social service
agencies and policymakers will
soon have a 3-day residency

28. @inwithforward #RSD4

29. @inwithforward #RSD4
ripple effects among
some colleagues service
deliverers
service
organization
policy-makers

30. @inwithforward #RSD4
when moving quickly & nimbly,
we´ve inadvertently left people out
and created pockets of resistance

31. @inwithforward #RSD4
CEOs mobilizing
resources in record time
service
deliverers
service
organization
policy-makers

32. @inwithforward #RSD4
The experience of the Fifth Space

33. @inwithforward #RSD4
recruitment
application
selection

34. @inwithforward #RSD4

35. @inwithforward #RSD4
video FS wendy & sherri
self ethnos

36. @inwithforward #RSD4
a flat structure of
inter-agency &
inter-hierarchy
team collaboratin

37. @inwithforward #RSD4
a safe space for
challenging assumptions
& being creative

38. @inwithforward #RSD4
iteration #1 of 4
of research tools

39. @inwithforward #RSD4
from concept
development

40. @inwithforward #RSD4
to live
prototyping

41. @inwithforward #RSD4
nTANDEM
55
Share on Air
WIRE
HIRE
6 projects were live prototyped
for 1.5 months - 2 moving forward

42. @inwithforward #RSD4
prototyping in-tandem

43. 24 participants / 2 events
#speedfriending #fiesta4living
12 sets of phone numbers exchanged
2 sets of long lost
friends reconnected
1 set considering
homeshare
@inwithforward #RSD4

44. @inwithforward #RSD4
how do we scale?

45. @inwithforward #RSD4
S
ocial Se
rv
ice Providers inB
ritis
h Colu
m
bia
curation
coaching
curriculm
style
skills
space
staffing
strategy
structure
shared values
services
HR employment
finance community
connections
providing
a backbone
infrastructure

46. @inwithforward #RSD4
S
ocial Se
rv
ice Providers inBr
itis
h Colu
m
bia
curation, coaching, curriculm, culture, collaboration
style
skills
space
staffing
strategy
structure
shared values
services
HR
finance community
improvement
N
eighbo
rh
ood Center in Toro
nto
, Canad
a
style
skills
space
staffing
strategy
structure
shared values
services
HR
finance community
improvement
M
ore soc
ial
service proviersi
nB
C, Cana
da
style
skills
space
staffing
strategy
structure
shared values
services
HR
finance community
improvement
M
ore soc
ial
service providers
in
Toront
o
style
skills
space
staffing
strategy
structure
shared values
services
HR
finance community
improvement
people living with
developmental disabilitites
people living
on the streets
people who are
long-term unemployed
people living in
women shelters
scaling in partnerships

47. @inwithforward #RSD4
3 things to remember
What: We are trying to prototype change for people at all levels of the social system.
How: Working from the ground-up to model new practices, live prototyping
and measuring what works, what doesn’t, for whom and why.
Why? Too many top-down changemaking approaches have a huge disconnect
between what is designed and what is actually implemented and felt by
people on the ground. So we are working backwards: from people to
interactions to services - rather than from policy, to program to people.
*Ask us for a copy of Grounded Change

48. @inwithforward #RSD4
we are poking the system from within
by actively prototyping new possibilities
and scaling the fifth space mindset

49. @inwithforward #RSD4
for videos & blog posts
www.fifthspace.ca