This document contains the resume of Ibrahim Tarek Mohammed Ammar. It summarizes his professional experience as a senior network operations center engineer and resident support engineer for various hotels in Egypt, Bahrain, Oman, and Sharm El-Sheikh from 2008 to the present. It also outlines his IT education and certification including a bachelor's degree in communications engineering and certifications in Cisco, Microsoft, and ICDL.

1. Ibrahim Tarek Mohammed Ammar
2 St.4 Takseem Elnasr Llsyarat
Hadayek Helwan
Cairo, Egypt
Home: 0223706556
Mobile: 01060391388 - 0096898892833
E-mail: h i m a_ a m m ar8 1 @ ho t m a il . com
h im a _ a m m a r 81 @ yahoo.c o m
Professional Experience
· MORGANE MENA Internet Solutions Jan 08 – Till Now
Senior NOC/Resident Support Engineer (Full Time):
- Monitoring and troubleshooting Leased Lines Issues
- Monitoring and troubleshooting Hotels Hospitality Solutions (DSLAM Solution, Wired
Coverage, Wireless Coverage) Issues
- Monitoring and troubleshooting ADSL Lines Issues
- Monitoring and troubleshooting IPTV-VOD Solution Issues
- Monitoring and troubleshooting Linux-based Billing System Servers (Fortress, Octopus)
Issues
- Monitoring and troubleshooting Domain and E-mail Hosting Issues
- 1st Line Support receiving escalations, troubleshooting, supporting all company
corporate services and interfacing to internal or external referral groups.
- Diagnosing and correcting problems supporting customers using Cisco networking
technology routers 800,2800,7200,3700,etc SW 2960G,3550,3750,6500,2960 PoE,
Dlink, Zyxel IES6000 DSLAMs, load balancing SySWAN , VPN and all LAN servers HP
Proliant ML350, IPTV Triax SSWs, Amino STBs, and network management (WAN -
LAN) tools SolarWinds, Nagios, Cacti,etc.
- Resident Support Engineer in Conrad Cairo - Sheraton Cairo - Concorde Cairo
• Monitoring and troubleshooting the hotel IPTV Network
• Monitoring and troubleshooting the hotel Local Area Network
• Assisting hotel Guests to be connected to the Internet successfully
• Providing technical advises to the hotel guests when needed
- Project Manager for the network renovation in Sheraton Cairo from May 08 till Oct
08.
- Resident Support Engineer in Kingdom of Bahrain – Radisson BLU Bahrain from Oct
08 till Apr 10
- On – Call Technical Support for Elite Seef Residence Bahrain from Oct 08 till Apr 10
- Project Manager for the network renovation in Elite Seef Residence Bahrain Oct 09
- Resident Support Engineer in Sharm El-Sheikh for the following hotels and resorts :
• Shores Aloha and Shores Golden
• Dreams Beach and Dreams Vacation
• Stella Di Marie
• Grand Sharm
• Ghazala
• Maritime JolieVille
• Sheraton Sharm
• Sharm Plaza
• Continental Garden Reef
• Continental Plaza Beach
• Savoy Sharm and Sierra Sharm
• Concorde Sharm
• Tiran Island Sharm

2. - Resident Support Engineer in Sultanate of Oman for the following hotels from Jan
10 till Dec 13:
• Golden Tulip Seeb
- Resident Support Engineer in Sultanate of Oman for the following hotels from Jan
10 till now:
• Muscat Holiday
• Al-Madinah Holiday
· Information Technology Transfer Group Jul 04 – Dec 07
IT Engineer/Instructor (Full Time):
- Network Administrator for all laps
- Hardware Maintenance and Software Installation
- CCNA Instructor
- Network + Instructor
- ICDL Instructor
- Authorized Tester from UNESCO to handle ICDL exams sessions
- Training ICDL students on the Tests Demos before doing ICDL Tests
· Compusoft Training Center Jul 05 – Jan 06
IT Instructor (Part Time):
- CCNA Instructor
- Network + Instructor
- ICDL Instructor
- General Microsoft Office Diploma Instructor
- Training ICDL students on the Tests Demos before doing ICDL Tests
Summer Training
· American Group for Office Supplies Jul 02 –
Sep 02
XEROX Egypt Authorized Dealer
· Vodafone Egypt Jun 01 – Sep 01
Project Management
TQM Dept – Network Quality Assurance
Graduation
· Helwan University May 2003
Faculty of Engineering
Communications Dept
· Graduation Project
Networks Administration through WINDOWS 2000 ADVANCED SERVER Infrastructure:
- Active Directory
- DNS
- DHCP
- WINS
- NAT
- Routing and Remote Access
- Terminal Services

3. · Project Grade
Excellent
Skills/Certificates
· Language Skills
Arabic – Mother Tongue
English (Read Write) – Excellent, (Speak) – Very Good
· Computer/Networking Certificates
CCNA (Cisco Certified Network Associate) Certified
CISCO ID: CSCO11104281
CCNP (Cisco Certified Network Professional) Certified
- Building Scalable Cisco Internetworks
- Implementing Cisco IP Switched Networks
- Troubleshooting and Maintaining Cisco IP Networks
CISCO ID: CSCO11104281
ICDL (International Computer Driving License) Certified
United Nations Number: UN03099861
· Pending Certificates
MCSA 2012
CCNA Wireless
· Computer Skills
Windows 98, ME, 2000 Professional, 2000 Advanced Server, XP, 2003 Server, Vista, Seven
Internet
Microsoft Office
Excellent Knowledge in Hardware Maintenance and Software Installation
Co u r s e s
· CCNA (Cisco Certified Network Associate) from Cairo University – High Technology Center
· Information Technology Basic Skills Development under License of Ministry Of
Communications and Information & Helwan University – Faculty of Computer and
Information Oct 2003 – Jan 2004
· MCSA 2003
Personal Data
· Date of Birth: December 17th, 1981
· Place of Birth: Cairo, Egypt
· Nationality: Egyptian
· Marital Status: Married
· Religion: Muslim
· Military Status: Exempted
WITH MY BEST REGARDS
YOURS RESPECTFULLY

4. Ibrahim Tarek Mohammed
Ammar