1. CURRICULUM VITAE
(July - 013)
PERSONAL INFORMATION
Name Ibrahim Ezzeldine Ibrahim Elminshawi
Nationality Sudanese
Date of Birth 20/12/1982
Place of Birth Sudan/Khartoum
Marital Statue Single
Driving License Sudan
Identities See what types of car models
Address Omdurman Hay El Omda Home 898 Mobile No:+249912377886
E-mail biba_6220@hotmail.com
OBJECTIVE
To seek a challenging position of responsibility in the Information Technology.
EDUCATIONAL QUALIFICATION
Diploma in Information Technology from AL Bayan College for Science and Technology
Sudan. 3 Years.
Year of Graduation: 2004
WORK EXPERIENCE
 .Nine months The Information Technology Department Helpdesk Administrator.
(Sep 2012 Till Now) (Value to Business Company)
 Eight months the Information Technology Department Helpdesk Administrator (Nov
2011-Aug 2012)
(Haggar Holding Company)
 Six years in the Information Technology Department Helpdesk from (2005-2011)
(Haggar Cigarette & Tobacco factory ltd)
 Three months in an integrated structure network established.(2004)
(Mango channel)
 Six months in the Information Technology Department Helpdesk.(2004)
(Business Trust Technology Company)
 Two months in The Information Technology Department. (2003)
(Bank OF Sudan)

2. RESPONSIBILITIES:
 Monitor and maintain the computer systems of the organization. Install and configure computer
systems, diagnose hardware/software faults and solve technical problems, either over the
phone/remote access or personal visits. Update & Maintain IS assets. First point of contact for IT
support
 Prepare new PCs with necessary software.
 Update PCs with current patches and security fixes and Install, configure and upgrade operating
systems and software.
 Provide primary phone support to users
 Resolve problems by remote access
 Create login accounts and email addresses for new users
 Attend to support calls on account of hardware OS and desktop software such as word, excel, outlook
etc.
 Install and configure desktops, notebooks, and peripherals such as printers, scanners and related
hardware.
 Escalate unresolved problems in line with standards & norms
 Initial trouble shooting for PC hardware
 Monitoring and maintaining computer systems and networks with Systems Management Tools
 Troubleshooting systems and diagnosing and solving hardware/software faults;
 Finding solutions to incidents & problems, be it through creating a desktop short cut or fixing a major
fault on the operating system; replacing parts as necessary; supporting installation of new
applications; responding within agreed time limits & SLAs; testing/evaluating new technology
 Perform cross functional assignment/activities as and when necessary
LANGUAGES:

3. Fluent in English and Arabic (reading and writing).
GENERAL SKILLS
 I have a good ability to work in engineering & Industrial field.
 Good working knowledge of spreadsheets, relational databases, statistical packages, and
graphics packages to assemble, manipulate and/or format data and/or reports.
 Ability to work independently
 Able to handle multi-tasks and work well under pressure
 Demonstrate continuous effort to improve operations, decrease turnaround times,
streamline work processes, and work cooperatively and jointly to provide quality
seamless customer service to all stakeholders.
TRAINING COURSES
1. Time Management in 2011
2. Communication Skills in 2011
3. Adaptability in 2012
4. Customer Care in 2012
5. Customer Service in 2012
6. Information Monitoring in 2012
7. Follow Up in 2012