The document discusses the rise of chatbots and artificial intelligence. It notes that messaging apps are increasingly where people spend their time, making chatbots an effective way for brands to reach customers. The presentation covers why chatbots are gaining popularity now, where they will be used in the future, how to build them, and potential business opportunities around chatbots. It also includes a demo of a chatbot and suggests next steps like building a basic bot or adding chatbots to business strategies.

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The Robots Are Coming
Understanding the opportunity for chat
bots & AI in the enterprise
Silviu Niculiță
Director of Engineering @ 8x8 Research and Innovations
Most Valuable Professional @ Microsoft
silviu@niculita.ro
www.niculita.ro

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• Why Bots? Why now?
• Where?
• Why Should I Care?
• How?
• Demo Time!
• What’s Next?
• Q & A & C
Session Objectives

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• Generally does not have its own User Interface;
• You interact with through natural language (spoken or typed);
• Is used to accomplish tasks (mundane or productive) or to
entertain;
• Is accessed through an existing device or dedicated hardware;
• Is a gateway to other AI services;
Chatbot? A software component that…

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WHY BOTS? WHY NOW?

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How many new apps did the
average smartphone user in the US
install last month?

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Messaging apps are where people
spend their time now.
Chatbots are an effective way to
reach them.

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Mike Roberts, Head of Messaging @ Kik
Messaging is the new
browser, and bots are
the new websites.

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Matt Schlicht, Editor @ ChatBots Magazine
It’s potentially a huge business
opportunity for anyone willing
to jump headfirst and build
something people want.

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David Marcus, Head of Facebook Messenger
It’s the beginning of a brand new
era – there was web, then
mobile, apps and now bots. It is
an incredibly powerful paradigm
shift.

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WHERE?

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Is this realistic?

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By 2019, 20% of brands will abandon their mobile
apps.
Gartner says that…

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By 2020, 80% of online transactions
will be handled by a bot.
Gartner says that…

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By 2020, customers will manage 85% of their
relationship with the enterprise without interacting
with a human.
Gartner says that…

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Github?

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Chatbots can be problematic

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Sam Mandel, CEO of chatbot service Poncho
Tolerance for a mediocre bot is
much less than for a mediocre
app.

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WHY SHOULD I CARE?

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Size of Chatbot Market
$1.23 Billion
by 2025
24.3%
CAGR

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HOW?

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Design
conversation
flow
Define
personality
Define
metrics
Understand
users to
identify
chatbot use
cases
Form a multi-
disciplinary
team
Chatbot Building Steps

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Red Pill / Blue Pill

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Choose Your Poison…

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Security Logging Auditing Integration
User Input Channels Bot Intelligence
Azure Tools
Business Process
Azure Bot Service + Cognitive Services

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DEMO TIME!

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WHAT’S NEXT?

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Free E-Book from Microsoft Press

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• Build your own Hello World Bot using Microsoft’s stuff
or another framework: https://dev.botframework.com/
• Start leveraging your new skills to pitch AI/bot services
to new or prospective customers;
• Add chatbots as a logical next step in your software
product strategy;
Action Items

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• All of the neat images in this deck are from various
online sources (Gartner reports, Medium articles,
Business Insider, etc.);
• Some of the quotes and stats are from this great deck:
https://goo.gl/DtvNTK
Closing Credits

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Robots are coming…eventually…

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Q & A & C