Having a follow-up system that provides value, not just push marketing, is an important factor here. Getting the customer, client or patient is the most expensive part of the sales process. If you provide a good experience, product, service, you now need to stay in touch, stay top-of-mind so they will come back and refer you to others.

1. Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

2. Relationship marketing focusing
on relationships, loyalty and
retention
Transactional Marketing focusing
on one-time transactions using
push marketing and hard sell
tactics.
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com
VERSUS

3. Gartner Group statistics
say that 80% of your
company’s future
revenue will come from
just 20% of your existing
customers.
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

4. Every 5% increase in customer
retention can increase a
company's annual profits from
at least 25% to as much as
125%, while at the same time
reducing 10% of marketing
costs.
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

5. Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

6. Create KLT Factor (Know, Like & Trust)
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

7. Create KLT Factor (Know, Like & Trust)
Customer Loyalty & Retention
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

8. Create KLT Factor (Know, Like & Trust)
Customer Loyalty & Retention
Stay Top of Mind
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

9. Create KLT Factor (Know, Like & Trust)
Customer Loyalty & Retention
Stay Top of Mind
More Word of Mouth Referrals
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

10. Create KLT Factor (Know, Like & Trust)
Customer Loyalty & Retention
Stay Top of Mind
More Word of Mouth Referrals
Increased Orders & Revenue
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

11. Create KLT Factor (Know, Like & Trust)
Customer Loyalty & Retention
Stay Top of Mind
More Word of Mouth Referrals
Increased Orders & Revenue
Customer Feedback and Ideas
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

12. Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com
Keep in mind

13. In Relationships either party
can initiated an interaction,
but both parties have to
participate in order to create
a relationship. Be sure to
listen to your community.
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

14. An existing customer will
spend 33% more than a new
customer to buy your
product/service.

15. Don't be like most businesses and
spend 80% of your marketing budget
on customer/client/patient acquisition.
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

16. Brain Storming This for Your Business:
Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com

17. What's Value of the Tasks
$10 $100 $1000 $10,000

18. ???
?
and
ANSWER

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20. ValCares.com/GroupCall
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Valerie Pugsley Inspired Strategic Solutions ISSolutions4u.com