How to Have Contextual Customer Conversations and Omnichannel Brand Leaders t...
Stop Overthinking your DAM - Just do it!
1. Stop Overthinking Your DAM – Just do it!
IO Roadshow sponsored by thelab – September 24, 2014
inform | transform | outperform Proprietary & Confidential
2. 2
Starting a DAM from Scratch
Introduction
Gretchen Nadasky, MSLIS
Consultant at Optimity Advisors
Optimity is a strategic and operational firm
We help people get started:
• Understanding DAM
• Recognizing resistance
• Overcoming obstacles
• Being a DAM hero
4. The Purpose of DAM
4
Manage your content you are managing your connections
http://www.dailymail.co.uk/news/gallery-1001858/The-World-Today-Pictures.html
5. 5
DAM process is mysterious….
http://www.dailymail.co.uk/news/gallery-1001858/The-World-Today-Pictures.html
• Metadata schemas and taxonomy
• User Interviews
• Knowledge organization
• Information Architecture
• Search capability
• Cross-functional Communication
• User Training
• Technical writing
• Information Policy
• Digital rights management
DAM is Scary
6. DAM is Conceptual
6
….And lacks sex-appeal
• DAM can be intimidating and
abstract
• Sometimes hard to explain
• Low on the priority list
• Cross-functional cooperation
• Broad array of vendors
• Defining scope and purpose
• Choosing channels and platforms
http://www.womenshealthmag.com/weight-loss/the-naked-truth
7. 7
• Shameless promotion
• Build a support system
• Become a thought leader
• Communicate trends
• Promote the benefits
• Listen with compassion
• Buy the drinks
Just move the ball forward
Making DAM Happen
By Kieran Clarke (Flickr: Thomas Eisfeld) [CC-BY-2.0 (htt
p://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
8. 8
Pitching the DAM flight plan
• Envision the future
• Sell the benefits/risks
• Sketch out the specs
• Know your audience
• Anticipate objections
• Be patient
• Repeat yourself often
• Buy the drinks
Getting a Budget
9. Cross-platform Approvals
9
Position Yourself as the Lifeguard not the Gatekeeper
By Alien65 (Own work) [CC-BY-SA-2.5 (http://creativecommons.org/licenses/by-sa/2.5)], via Wikimedia
Commons
By Spc. Jazz Burney [Public domain], via Wikimedia Commons
10. Communications with Users
People Love Talking about Themselves ..Connect by Focusing on Them
10
You can learn a lot about workflow by interviewing people
Article.wn.com