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How	
  to	
  Kill	
  a	
  Company:	
  
Troubleshoo7ng	
  Strategy	
  Execu7on	
  
Failures	
  
	
  
	
  
Webinar	
  will	
  start	
  shortly	
  
	
  
Antonio	
  Nieto-­‐Rodriguez	
  
Professor	
  at	
  Duke	
  Corporate	
  Educa7on	
  
 
Strategy	
  Leaders	
  Forum	
  
26-­‐30	
  April,	
  The	
  Address	
  Dubai	
  Mall	
  
THREE	
  global	
  gurus	
  *	
  SIX	
  hands-­‐on	
  workshops	
  *	
  THIRTY-­‐TWO	
  strategy	
  leaders	
  
	
  
Register	
  today	
  at	
  www.strategyleadersforum.com	
  	
  
	
  
	
  
	
  Presenting For the First Time
Rita McGrath
Globally Recognised Expert on Innovation and
Strategic Management
Back by Popular Demand
Jeroen De Flander
One of the World’s Most Influential Thinkers on
Strategy Execution
 
	
  
	
  -­‐	
  Tonight’s	
  webinar	
  will	
  be	
  recorded	
  –	
  an	
  email	
  will	
  be	
  sent	
  
tomorrow	
  with	
  a	
  link	
  to	
  the	
  audio	
  and	
  slides	
  
	
  -­‐	
  Ques7ons	
  can	
  be	
  posed	
  throughout	
  using	
  the	
  ‘ques7ons’	
  box	
  
they	
  will	
  be	
  answered	
  at	
  the	
  end	
  of	
  the	
  webinar	
  
	
  -­‐	
  Unanswered	
  ques7ons	
  will	
  be	
  answered	
  later	
  and	
  posted	
  to	
  
our	
  website	
  
	
  -­‐	
  Please	
  provide	
  us	
  with	
  your	
  feedback	
  at	
  the	
  end	
  by	
  following	
  
the	
  link	
  
	
  
	
  
Housekeeping	
  
Antonio	
  Nieto-­‐Rodriguez,	
  Professor	
  at	
  Duke	
  
Corporate	
  Educa7on	
  
Antonio	
  is	
  author	
  of	
  the	
  acclaimed	
  book	
  on	
  strategy	
  
execu7on,	
  The	
  Focused	
  Organiza7on.	
  He	
  has	
  been	
  
featured	
  in	
  several	
  magazines,	
  including	
  The	
  
Economist,	
  Singapore	
  Management	
  Ins7tute	
  and	
  
Strategy	
  Business	
  Review.	
  He	
  is	
  the	
  founder	
  of	
  one	
  
of	
  the	
  largest	
  LinkedIn	
  groups	
  for	
  Strategy	
  
Execu7on,	
  StrateXecu7on,	
  which	
  has	
  more	
  than	
  
5,000	
  members	
  worldwide.	
  	
  
	
  
Today’s	
  Presenter	
  
….RESEARCHED	
  STRATEGIES	
  OF	
  100	
  TOP	
  CORPORATIONS…..	
  	
  
	
  
……	
  most	
  of	
  their	
  strategies….	
  
….are	
  very	
  similar	
  !!	
  
	
  
Growth	
  	
  	
  	
  	
  Expansion	
  	
  	
  	
  	
  Market	
  Share	
  	
  	
  	
  
Sustainability	
  	
  	
  	
  	
  Shareholder	
  value	
  …….	
  
6	
  
…..YET	
  ….	
  
….MANY	
  WELL	
  	
  KNOWN	
  	
  
AND	
  ONCE	
  SUCCESSFUL	
  COMPANIES	
  
DISAPPEARED….	
  
Blockbuster,	
  the	
  former	
  king	
  of	
  video	
  
rentals,	
  filed	
  for	
  Bankruptcy	
  on	
  Sep	
  2010	
  
	
  	
  
AYer	
  being	
  squeezed	
  by	
  Internet	
  
retailers	
  and	
  weighed	
  down	
  by	
  too	
  much	
  
debt,	
  Borders	
  Group	
  Inc.	
  filed	
  for	
  
Bankruptcy	
  in	
  Feb	
  2011	
  with	
  plans	
  to	
  
close	
  about	
  30%	
  of	
  its	
  642	
  stores	
  and	
  
focus	
  on	
  e-­‐books	
  and	
  non-­‐book	
  products.	
  
Biggest	
  Bankruptcy	
  case	
  ever.	
  Enron	
  was	
  
established	
  in	
  1985,	
  and	
  soon	
  became	
  
the	
  7th	
  largest	
  company	
  of	
  in	
  terms	
  of	
  
revenue.	
  It	
  bought	
  electricity	
  from	
  
generators	
  and	
  sold	
  it	
  to	
  customers	
  for	
  
earning	
  the	
  humungous	
  profits	
  it	
  did.	
  In	
  
order	
  to	
  keep	
  gecng	
  credit,	
  it	
  kept	
  away	
  
$500	
  million	
  in	
  debt,	
  which	
  was	
  kept	
  off	
  
the	
  book,	
  but	
  once	
  the	
  amount	
  exceeded	
  
$638	
  million.	
  
	
  WorldCom	
  Inc,	
  once	
  the	
  largest	
  US	
  
based	
  Telecommunica7ons	
  Company,	
  
went	
  bankrupt	
  aYer	
  its	
  revela7on	
  of	
  $4	
  
billion	
  expenses,	
  wrongly.	
  It	
  had	
  more	
  
than	
  20	
  million	
  customers,	
  and	
  80,000	
  
employees.	
  At	
  the	
  7me	
  of	
  bankruptcy,	
  it	
  
was	
  considered	
  as	
  one	
  of	
  the	
  largest	
  and	
  
very	
  famous	
  companies	
  in	
  USA,	
  with	
  a	
  
value	
  of	
  $100	
  billion	
  
Lehman	
  Brothers,	
  the	
  company	
  with	
  a	
  
value	
  of	
  $600	
  billion	
  and	
  one	
  of	
  the	
  
world’s	
  largest	
  financial	
  corpora7ons,	
  
filed	
  for	
  bankruptcy	
  in	
  2008.	
  The	
  news	
  
sent	
  shock	
  waves	
  around	
  the	
  world,	
  and	
  
within	
  no	
  7me,	
  the	
  company	
  shares	
  
dropped	
  by	
  a	
  whopping	
  94	
  percent	
  
which	
  headlined	
  the	
  2008	
  global	
  financial	
  
crisis.	
  It	
  was	
  sold	
  for	
  $1.	
  
	
  May	
  29,	
  2008	
  marked	
  the	
  end	
  for	
  the	
  
85-­‐year-­‐old	
  financial	
  powerhouse	
  Bear	
  
Stearns.	
  Problems	
  started	
  appearing	
  in	
  
July	
  2007,	
  aYer	
  two	
  of	
  the	
  companies	
  
hedge	
  funds	
  imploded.	
  AYer	
  months	
  of	
  
heavy	
  write-­‐downs,	
  things	
  came	
  to	
  a	
  
head	
  in	
  March	
  when	
  rumors	
  began	
  to	
  
swirl	
  about	
  Bear	
  Stearns	
  financial	
  health.	
  
In	
  late	
  May	
  the	
  fiYh-­‐largest	
  investment	
  
bank	
  in	
  the	
  U.S.	
  was	
  no	
  more	
  
TOP 7 REASONS FOR FAILURE
①  Market needs change faster than the organization
②  Competition comes with a better strategy
③  Cost base increase faster than the growth
④  Too much focus on the short-term
⑤  Wrong investment decisions
⑥  Poor leadership
⑦  Unethical behaviour
External
Environment
Internal
Organization
People
Individuals
A robust Strategy Execution Framework
should cover all these elements
11	
  
…..BUT	
  WHY	
  MANY	
  EXECUTIVES….	
  
….IGNORE	
  THE	
  IMPORTANCE	
  OF	
  
STRATEGY	
  EXECUTION	
  
WHAT DO THESE PEOPLE HAVE IN COMMON?
13	
  
THE	
  EXECUTION	
  DILEMMA	
  
	
  
To	
  successfully	
  implement	
  your	
  
organiza7ons	
  strategy	
  you	
  need	
  to	
  	
  
Run	
  your	
  Business	
  	
  
while	
  	
  
Changing	
  it	
  	
  
at	
  the	
  same	
  7me	
  
THE EXECUTION DILEMMA
Business Operations
Running-the-business
q  Core and support processes
q  Generates most of the revenues
q  It is about surviving - keeps the company alive
q  Objectives are short-term
q  Benefits are rather predictable
q  Commercial, financial and performance targets
q  Efficient, productive and fast – traditional “silo”
q  Standardization, automation, outsourcing
q  Technical Experts
Strategic Initiatives
Changing-the-business
q  It is the future of the organization
q  Strategic Initiatives and projects
q  It is about changing/transforming the business
q  Objectives are medium and long-term
q  Benefits less tangible&quantifiable – uncertainty
q  Targets are strategic and closer to the vision
q  Flexible, agile, and multi experts – transversal
q  Processes are unique, non-repetitive, evolving
q  Generalist
Strategy	
  Formula7on	
  
Vision	
  and	
  Envisioned	
  Goal	
  
Priori7za7on	
  and	
  Organiza7onal	
  Alignment	
  
Long	
  Term	
  Objec7ves	
  
Transforma7on,	
  Strategic	
  
Strategic	
  Planning	
  
Strategy	
  into	
  Objec7ves	
  
Short	
  Term	
  Objec7ves	
  
Commercial,	
  Financial,	
  Performance	
  
Run	
  the	
  Business	
  
Exploi7ng	
  current	
  capabili7es	
  and	
  exis7ng	
  assets	
  
Departmental	
  Targets	
  
Individual	
  Goals	
  
Short	
  Term	
  Value	
   Long	
  Term	
  Value	
  
Change	
  the	
  Business	
  
Exploring	
  future	
  capabili7es	
  and	
  new	
  assets	
  
Project	
  Goals	
  
STRATEGY EXECUTION FRAMEWORK
Top
Management
Middle
Management
Staff
1	
  
2	
  
5	
  
3	
  
4	
  
çCommunication/Reporting/Feedback/DecisionMakingè
6	
  
Strategy	
  Formula7on	
  
Vision	
  and	
  Envisioned	
  Goal	
  
Priori7za7on	
  and	
  Organiza7onal	
  Alignment	
  
Long	
  Term	
  Objec7ves	
  
Transforma7on,	
  Strategic	
  
Strategic	
  Planning	
  
Strategy	
  into	
  Objec7ves	
  
Short	
  Term	
  Objec7ves	
  
Commercial,	
  Financial,	
  Performance	
  
Run	
  the	
  Business	
  
Exploi7ng	
  current	
  capabili7es	
  and	
  exis7ng	
  assets	
  
Departmental	
  Targets	
  
Individual	
  Goals	
  
Short	
  Term	
  Value	
   Long	
  Term	
  Value	
  
Change	
  the	
  Business	
  
Exploring	
  future	
  capabili7es	
  and	
  new	
  assets	
  
Project	
  Goals	
  
STRATEGY EXECUTION FRAMEWORK
Top
Management
Middle
Management
Staff
1	
  
2	
  
5	
  
3	
  
4	
  
çCommunication/Reporting/Feedback/DecisionMakingè
6	
  
Balanced	
  
Scored	
  
Card	
  
Strategic	
  
Ini7a7ve	
  	
  
Mgmt	
  
 
	
  
Ques7ons?	
  
	
  
	
  
 
Strategy	
  Leaders	
  Forum	
  
26-­‐30	
  April,	
  The	
  Address	
  Dubai	
  Mall	
  
THREE	
  global	
  gurus	
  *	
  SIX	
  hands-­‐on	
  workshops	
  *	
  THIRTY-­‐TWO	
  strategy	
  leaders	
  
	
  
Register	
  today	
  at	
  www.strategyleadersforum.com	
  	
  
	
  
	
  
	
  Presenting For the First Time
Rita McGrath
Globally Recognised Expert on Innovation and
Strategic Management
Back by Popular Demand
Jeroen De Flander
One of the World’s Most Influential Thinkers on
Strategy Execution

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  • 5. ….RESEARCHED  STRATEGIES  OF  100  TOP  CORPORATIONS…..       ……  most  of  their  strategies….   ….are  very  similar  !!     Growth          Expansion          Market  Share         Sustainability          Shareholder  value  …….  
  • 6. 6   …..YET  ….   ….MANY  WELL    KNOWN     AND  ONCE  SUCCESSFUL  COMPANIES   DISAPPEARED….  
  • 7. Blockbuster,  the  former  king  of  video   rentals,  filed  for  Bankruptcy  on  Sep  2010       AYer  being  squeezed  by  Internet   retailers  and  weighed  down  by  too  much   debt,  Borders  Group  Inc.  filed  for   Bankruptcy  in  Feb  2011  with  plans  to   close  about  30%  of  its  642  stores  and   focus  on  e-­‐books  and  non-­‐book  products.  
  • 8. Biggest  Bankruptcy  case  ever.  Enron  was   established  in  1985,  and  soon  became   the  7th  largest  company  of  in  terms  of   revenue.  It  bought  electricity  from   generators  and  sold  it  to  customers  for   earning  the  humungous  profits  it  did.  In   order  to  keep  gecng  credit,  it  kept  away   $500  million  in  debt,  which  was  kept  off   the  book,  but  once  the  amount  exceeded   $638  million.    WorldCom  Inc,  once  the  largest  US   based  Telecommunica7ons  Company,   went  bankrupt  aYer  its  revela7on  of  $4   billion  expenses,  wrongly.  It  had  more   than  20  million  customers,  and  80,000   employees.  At  the  7me  of  bankruptcy,  it   was  considered  as  one  of  the  largest  and   very  famous  companies  in  USA,  with  a   value  of  $100  billion  
  • 9. Lehman  Brothers,  the  company  with  a   value  of  $600  billion  and  one  of  the   world’s  largest  financial  corpora7ons,   filed  for  bankruptcy  in  2008.  The  news   sent  shock  waves  around  the  world,  and   within  no  7me,  the  company  shares   dropped  by  a  whopping  94  percent   which  headlined  the  2008  global  financial   crisis.  It  was  sold  for  $1.    May  29,  2008  marked  the  end  for  the   85-­‐year-­‐old  financial  powerhouse  Bear   Stearns.  Problems  started  appearing  in   July  2007,  aYer  two  of  the  companies   hedge  funds  imploded.  AYer  months  of   heavy  write-­‐downs,  things  came  to  a   head  in  March  when  rumors  began  to   swirl  about  Bear  Stearns  financial  health.   In  late  May  the  fiYh-­‐largest  investment   bank  in  the  U.S.  was  no  more  
  • 10. TOP 7 REASONS FOR FAILURE ①  Market needs change faster than the organization ②  Competition comes with a better strategy ③  Cost base increase faster than the growth ④  Too much focus on the short-term ⑤  Wrong investment decisions ⑥  Poor leadership ⑦  Unethical behaviour External Environment Internal Organization People Individuals A robust Strategy Execution Framework should cover all these elements
  • 11. 11   …..BUT  WHY  MANY  EXECUTIVES….   ….IGNORE  THE  IMPORTANCE  OF   STRATEGY  EXECUTION  
  • 12. WHAT DO THESE PEOPLE HAVE IN COMMON?
  • 13. 13   THE  EXECUTION  DILEMMA     To  successfully  implement  your   organiza7ons  strategy  you  need  to     Run  your  Business     while     Changing  it     at  the  same  7me  
  • 14. THE EXECUTION DILEMMA Business Operations Running-the-business q  Core and support processes q  Generates most of the revenues q  It is about surviving - keeps the company alive q  Objectives are short-term q  Benefits are rather predictable q  Commercial, financial and performance targets q  Efficient, productive and fast – traditional “silo” q  Standardization, automation, outsourcing q  Technical Experts Strategic Initiatives Changing-the-business q  It is the future of the organization q  Strategic Initiatives and projects q  It is about changing/transforming the business q  Objectives are medium and long-term q  Benefits less tangible&quantifiable – uncertainty q  Targets are strategic and closer to the vision q  Flexible, agile, and multi experts – transversal q  Processes are unique, non-repetitive, evolving q  Generalist
  • 15. Strategy  Formula7on   Vision  and  Envisioned  Goal   Priori7za7on  and  Organiza7onal  Alignment   Long  Term  Objec7ves   Transforma7on,  Strategic   Strategic  Planning   Strategy  into  Objec7ves   Short  Term  Objec7ves   Commercial,  Financial,  Performance   Run  the  Business   Exploi7ng  current  capabili7es  and  exis7ng  assets   Departmental  Targets   Individual  Goals   Short  Term  Value   Long  Term  Value   Change  the  Business   Exploring  future  capabili7es  and  new  assets   Project  Goals   STRATEGY EXECUTION FRAMEWORK Top Management Middle Management Staff 1   2   5   3   4   çCommunication/Reporting/Feedback/DecisionMakingè 6  
  • 16. Strategy  Formula7on   Vision  and  Envisioned  Goal   Priori7za7on  and  Organiza7onal  Alignment   Long  Term  Objec7ves   Transforma7on,  Strategic   Strategic  Planning   Strategy  into  Objec7ves   Short  Term  Objec7ves   Commercial,  Financial,  Performance   Run  the  Business   Exploi7ng  current  capabili7es  and  exis7ng  assets   Departmental  Targets   Individual  Goals   Short  Term  Value   Long  Term  Value   Change  the  Business   Exploring  future  capabili7es  and  new  assets   Project  Goals   STRATEGY EXECUTION FRAMEWORK Top Management Middle Management Staff 1   2   5   3   4   çCommunication/Reporting/Feedback/DecisionMakingè 6   Balanced   Scored   Card   Strategic   Ini7a7ve     Mgmt  
  • 18.   Strategy  Leaders  Forum   26-­‐30  April,  The  Address  Dubai  Mall   THREE  global  gurus  *  SIX  hands-­‐on  workshops  *  THIRTY-­‐TWO  strategy  leaders     Register  today  at  www.strategyleadersforum.com          Presenting For the First Time Rita McGrath Globally Recognised Expert on Innovation and Strategic Management Back by Popular Demand Jeroen De Flander One of the World’s Most Influential Thinkers on Strategy Execution