IELA Report - Edition 86 - Spring 2018

3IELA}}REPORT86
CONTENT •
IELA REPORT #86
SPRING 2018
www.iela.org

Dear IELA Member,
IELA started out 2018 on the right foot and at the speed of light!
Our 2nd
Operations Summit in Hong Kong this past February was incredibly good. Achim Lotzwick
from Crestchmar MesseCargo GmbH, Germany developed the programme, which included Mr.
Konstantin Stathopoulos, Head of Sales & Handling South China of Lufthansa Cargo AG who
spoke about the logistics industry from the perspective of airline operations. Ian Hume, Director
Department Event Technology and Logistics of Messe Düsseldorf also weighed in on the role of
logistics in business-exchange experiences. Aside from the programming, the delegates used
their time in Hong Kong to acquire more knowledge and network.
I must also mention the volunteer speakers from our Association who flew to Hong Kong and
dedicated their time to the Summit: Emmanuel Pitchelu (E.S.I., France), Daniel Mithran (JIM
Project, Malaysia), Vicki Bedi (PSBedi, India), Philipp Woll (BTG Expo, Germany), Erkki Koski
(Suomen, Finland), Tania Khodayar (Transit Air Cargo, USA), Guido Fornelli (Expotrans, Italy) and
Jim Kelty (Airways, USA).
The Secretariat and the team once again did an impeccable job putting everything together
and making things happen. Monika Lee-Müller from Hong Kong Convention & Exhibition Centre
was a gracious host as always.
Now, let me tell you what else we are doing for IELA members.
As your Chairwoman, it is my duty to listen to the Membership and take action to make IELA even
greater. One of the comments I heard during the Congress in Prague was about our membership
mechanism. As mentioned in the previous edition, we created the Membership Task Force (MTF)
with Jeff Broom (Europa, UK), Chairperson of the Membership Working Group (MWG), Lena
Widman (On-Site, Sweden), Vice-Chairperson of MWG, Achim Lotzwick, Vicki Bedi and Ravinder
Sethi. This group of members is reviewing the current system and working on changes that will
make our system more efficient and focused on QUALITY. This is not an easy task. It demands a
lot of dedication and time. You can find out more in the following pages.
We are also working on the EU-regulation GPDR. Shortly, we will share with you what we have
developed.
Education and Training, as you know, are priorities and ongoing responsibilities. We will have
an intense year with more webinars and the update of the ITM (IELA Training Manual).
Positioning IELA and its Members as recognised experts on logistics in the events
industry is a recurring topic on our agenda. Our association has been invited to join
high-level discussions on topics, such as OH&S, security and the future of trade
shows taking place within other event-industry associations. We have a voice!
None of this would be possible if we did not have responsible and deliberate
control of our finances. The job of the Treasurer is rarely mentioned, therefore, I
would like to take this opportunity to acknowledge that Christoph Rauch (BTG
Messe-Spedition GmbH, Germany) and the Secretariat have been doing
a very good job of keeping IELA fiscally healthy. I also appreciate the
competent oversight of the Committee, which has the responsibility of
making sure that we are on the right track.
Your Board is building the future of IELA. Be part of it, send your
ideas and comments.
P.S. Don’t forget to complete the Survey and register for the 2018
IELA Congress & Partnering Event in San Francisco!
Positioning IELA and its Members as recognised experts on logistics in the events
industry is a recurring topic on our agenda. Our association has been invited to join
high-level discussions on topics, such as OH&S, security and the future of trade
shows taking place within other event-industry associations. We have a voice!
None of this would be possible if we did not have responsible and deliberate
control of our finances. The job of the Treasurer is rarely mentioned, therefore, I
would like to take this opportunity to acknowledge that Christoph Rauch (BTG
Messe-Spedition GmbH, Germany) and the Secretariat have been doing
3IELA}}REPORT86
CHAIRWOMAN’S CORNER •
P.S. Don’t forget to complete the Survey and register for the 2018
} IELA CHAIRWOMAN
Mariane Ewbank
CONTACT DETAILS
T. +55 11 2207 7650
E. mewbank@fulstandig.com.br

4 IELA}}REPORT86
CONTENT
The first edition of the “Exhibition News Elite
Awards” took place on 20th
December 2017 in
London. The ENEAs were launched to offer
event suppliers a chance to win an award specific
to their service offering.
A total of 19 awards
were up for grabs with the
winners of each category
being decided by a panel
of leading event organisers and venues.
CEVA beat off stiff competition to win the
award for “Best Logistics Company.”
“We are delighted to win this award and
would like to thank our customers and partners
for your continued support. We look forward
to working with you in 2018.” t
5IELA}}REPORT86
MEMBERS NEWS •
IT’S ALL ABOUT
MEMBERS NEWS
NEW AGILITY OFFICE IN
BASEL/WEIL-AUTOBAHN
Agility, a leading global logistics provider,
opened a Swiss Customs Office in the historical
Basel/Weil-Autobahn Building in January 2018.
This additional handling point will support
the growing Agility Swiss Imports, as well as the
Fairs & Events customer base. It improves the
customs clearance process for Agility’s clients
and partners.
Agility’s new office address:
Agility Logistics AG
Im Autobahnzollamt, Swiss side
4th
floor, office number 402
4019 Basel, Switzerland t
•••••
}}For further information:
AGILITY LOGISTICS AG
T: +41 61 316 58 07
T: +41 61 316 58 08
E: customsimportWAR@agility.com
•••••
Chris Ray
AMR GROUP INC.
T: +1 702 800 6385
E: chris.ray@amrworldwide.com
W: www.amrworldwide.com
New Agility Office in Basel
AMR GROUP
WELCOMES ANTONOV 124
TO LAS VEGAS!
After months of careful planning, AMR Group
welcomed the arrival of one of the largest
cargo aircrafts in the world to “Sin City.”
The Antonov 124 is well known to logistics
professionals for its ability to carry cargo that’s
too big for other aircraft. On this occasion, the
aircrafts departed from Marseille, France carrying
a prototype helicopter and a large amount of
support equipment. With one stop in Iceland for
refueling, this beast of an aircraft entered the
Las Vegas airspace at 11:34 a.m. on Thursday,
February 15th
.
This helicopter was brought to Las Vegas
for presentation at HELI EXPO 2018, which is
the largest helicopter exhibition in the world
and takes place at the Las Vegas Convention
Center. After the expo, the customer will take
the prototype helicopter on a tour of other
US cities and AMR will also be responsible for
coordinating the land transportation for this tour.
AMR Group is proud to be a part of such an
engaging project and looks forward to helping
our IELA partners with similar projects in the
near future. t
•••••
Dean Wale
CEVA SHOWFREIGHT
T: +44 (0) 330 5877 409
E: dean.wale@cevalogistics.com
W: www. cevalogistics.com
CEVA SHOWFREIGHT WINS EXHIBITION NEWS ELITE AWARD
CHAIRWOMAN’S CORNER
IT’S ALL ABOUT MEMBERS NEWS
IT’S ALL ABOUT NEW MEMBERS
IT’S ALL ABOUT IELA NEWS
IT’S ALL ABOUT POST-OPERATIONS SUMMIT 2018
EVENT PREVIEW IELA CONGRESS & PARTNERING EVENT SAN FRANCISCO 2018
COUNTRY FILE: INDIA
IT’S ALL ABOUT INDUSTRY NEWS
IT’S ALL ABOUT PEOPLE
IT’S ALL ABOUT MEMBERS LISTING
IT’S ALL ABOUT WORKING GROUPS - EDUCATION & TRAINING PROGRAMME
IT’S ALL ABOUT WORKING GROUPS - THINK TANK
IT’S ALL ABOUT WORKING GROUPS - MEMBERSHIP
IT’S ALL ABOUT WORKING GROUPS - STANDARDS & CUSTOMS
IT’S ALL ABOUT WORKING GROUPS - INDUSTRY RELATIONS
NEWS & MOVES
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} EDITOR & ADVERTISING
Elizabeth Niehaus
ielareport@iela.org
} IELA Secretariat
TQ Consulting GmbH
Lindenhof 6
6060 Sarnen, Switzerland
T: +41 41 661 1718
F: +41 41 661 1719
W: www.iela.org
} DESIGN
DGCVer
W: www.estudiodgcver.com.ar
© Copyright IELA 2018.
All rights reserved
No part of IELA World may be reproduced,
stored in retrieval systems, or transmitted in any
other form, or by any other means, electronic,
mechanical, photographic, recording or
otherwise without the prior written permission
of the publisher. The contents of IELA World are
subject to reproduction in information storage
and retrieval systems.
IN THIS ISSUE
IT’S ALL ABOUT
MEMBERS NEWS
IT’S ALL ABOUT
NEW MEMBERS
IT’S ALL ABOUT
IELA NEWSIN
IT’S ALL ABOUT
POST OPERATIONS SUMMITOS
IT’S ALL ABOUT
SAN FRANCISCO CONGRESSCS
IT’S ALL ABOUT
INDUSTRY NEWSIN
IT’S ALL ABOUT
PEOPLEP
IT’S ALL ABOUT
MEMBER’S LISTINGML
IT’S ALL ABOUT
WORKING GROUPWG
IT’S ALL ABOUT
WORKING GROUPWG
IT’S ALL ABOUT
WORKING GROUPWG
IT’S ALL ABOUT
WORKING GROUPWG
IT’S ALL ABOUT
WORKING GROUPWG
NM
CF
CC
Pictures by alex / Freepik

6 IELA}}REPORT86 7IELA}}REPORT86
MEMBERS NEWS •
IT’S ALL ABOUT
MEMBERS NEWS
When 110 athletes compete in the Winter
Olympic Games, they need more than their
passports. CHS Expo Freight’s Heikki Mattola,
a veteran of four Olympic Games, makes sure
the Finnish Olympic Team is well equipped to
compete by shipping its equipment to exactly
the right place at the right time.
The major part of the Finnish Olympic Team’s
freight, which this time consisted of two sea
containers, was shipped to Korea at the end
of last November.
“Of two containers, the first carried
maintenance equipment for ski
jumping, Nordic combined,
biathlon and cross-country
skiing. For example, a grinding
machine for fine-tuning the
athletes’ skis to make them
ready for competition travelled
in this container. The second
container included goods intended to
make the athletes more comfortable,
such as 20 bicycles to transport them
from one destination to another within
the huge Olympic village complex,”
the Finnish Olympic Committee’s
Executive Business Manager Ville
Köngäs describes.
Among the goods shipped for the Olympic
villages there were, for example, 60 packages
of Finnish coffee, 900 portions of porridge,
3,000 energy bars, 200 mugs, and 150 posters
for the decoration of the Olympic villages. In
addition to these, there were 400-450 suitcases,
as well as ski bags and hockey bags.
The sea containers were, at the turn of the
year, on the East China Sea and they arrived
in the Busan port on 12th
January 2018. After
customs clearance procedures, the goods
travelled to the scenes of the Winter Olympics,
where they were available for use at the right
time on schedule – just when they were needed.
The final shipments to the Winter Olympics left
Finland as air cargo from the Helsinki Airport
by Finnair on Friday 19th
January 2018.
“CHS is pleased to have been
involved in creating possibilities
for the Finnish Olympic athletes.
Our cooperation with the Finnish
Olympic Committee has been
fruitful and smooth during the
entire Olympic project and it has
been a joy to work with these
professionals,” Heikki Mattola,
director for event logistics
at CHS, comments. At the
moment, he is responsible for
the logistics of his fifth Olympic
Games.
Timetable for the PyeongChang Winter
Olympics
The Winter Olympics were held in
PyeongChang, South Korea, February 9th
-
25th
, 2018.
During 17 days, teams participated
in 15 different winter sports disciplines,
encompassing 102 competitive events. The
Finnish athletes won in PyeongChang six
medals: one gold, one silver, and four bronze
medals.
CHS Group is the official logistics partner
of the Finnish Olympic Committee and the
Finnish Olympic Team. t
•••••
Heikki Mattola
CHS EXPO FREIGHT OY
T: +358 20 7669 421
E: heikki.mattola@chs.fi
W: www.chs.fi
CHS AND THE WINTER OLYMPICS 2018
•••••
Paolo Marzi
DSV S.P.A.
T: + 39 071 2912100
E: paolo.marzi@it.dsv.com
W: www.it.dsv.com
DHL TRADE FAIRS
& EVENTS IS NOW THE
OFFICIAL LOGISTICS
PARTNER OF STATION
10963 BERLIN, GERMANY
In the last IELA Report, DHL Trade Fairs &
Events GmbH introduced the new office in
Berlin. Now, we are happy to announce our
cooperation with STATION Berlin starting
from January 2018.
DHL is able to provide all logistics services
for all shows and events taking place in and
around the venue. This includes, transports,
handling, storage, customs clearance, etc.
One of the challenges at STATION Berlin is
the location in the heart of the city, requiring
a reliable and efficient traffic management
system, which is provided by DHL Trade Fairs
& Events.
The new cooperation started with the
international fashion show PREMIUM. New
concepts like traffic management, including
time slot booking for drop-off and pick-
up, customer service desk for the whole
event, on-site logistic service, etc. have been
introduced to improve customer experience at
the venue. Also, special drop-off and walk-in
service showed a great effort for local traffic
management.
We are happy to support you with any
requests for STATION Berlin in the next years.
Please contact us! t
•••••
DHL TRADE FAIRS & EVENTS GMBH
Air Cargo Center
Georg-Wulf-Str. 1
12529 Berlin Schönefeld
Germany
Patrick Thierling
T: +49 30 609 153 031
E: Fairs.BER@dhl.com
W: www.dhl-tfe.com
I’m very proud to inform you that I have been
appointed as the new General Fair Manager
at DSV S.p.A. - Italy.
My name is Paolo Marzi and I’ve been
working at Saima Avandero S.p.A, now DSV
S.p.A., for about 28 years as an executive.
In the DSV Italy network, I was the Manager
of the Road Division in the Ancona Branch and
now I am the new General Fairs Manager.
I’m extremely focused on the growth of our
fair product. I see growth as the main challenge
in our business.
In my management role, I strongly value
teamwork and I’m happy to be at the head of
a highly specialized team.
Thank you for your kind attention and
collaboration. t
PAOLO MARZI NEW GENERAL FAIR MANAGER
AT DSV SPA - ITALY
} Paolo Marzi
Bridgeway Shipping & Clearing Services LLC
is an international conglomerate specializing in
exhibition logistics and turnkey services. The
Bridgeway Exhibitions division has 25 years
of experience as a single point of contact for
complete logistics solutions to and from any part
of the world. From the beginning, thankfully,
we have received tremendous support from all
our partners and associates worldwide, which
has prompted us to upgrade our infrastructure
and expand our team. In order to continue to
provide personalised and dedicated service, which
gives us an edge over our competition, FILS
International Freight & Logistic Services LLC,
part of the Bridgeway Group of Companies for
over a decade, will now operate our exhibition
division.
With the help of highly skilled, experienced
and committed professionals, FILS International
shall provide domestic & international exhibition
and event logistics services under the aegis of
Bridgeway Group. We are equipped with all the
required tools, tackles, hydraulic and mechanical
handling equipment and transport vehicles for
smooth operations at all venues as required. We
also operate state of the art warehousing facilities
at three locations in Dubai.
Managing Director, Exhibitions, Mr. E. M Aslam,
possesses over four decades of experience. He
has handled many exhibitions successfully with
Bridgeway, and managed a range of operations
from planning to execution for many major
organisers and associations.
We have an in-house clearance facility under
our own customs license, enabling us to handle
inbound exhibitions, events, concerts and road
shows seamlessly. Heading the customs and
operations team, Mr. Malik, Director has over
20 years of extensive experience.
Our Executive Director, Mr. Waki Rais, who
has been a dedicated professional with more
than 23 years of expertise in the global exhibition
space, complements the ever-changing industry
dynamics and FILS International’s aim to surpass
many milestones.
“Our strength lies in offering tailor-made logistic
solutions that fills (FILS) our INTERNATIONAL
clients and associates for FREIGHT & LOGISTIC
SERVICES with great relief and satisfaction by
partnering with us.” t
THE NEW NAME OF BRIDGEWAY EXHIBITION DIVISION
FILS INTERNATIONAL FREIGHT & LOGISTIC SERVICES LLC
FILS Team
•••••
FILS INTERNATIONAL FREIGHT
& LOGISTIC SERVICES LLC
T: +971 4 347 4150
E: info@filslogistic.com
W: www.filslogistic.com

Is there any additional office you would like to
include in the IELA Membership?
Contact us membership@iela.org
LA ROUXNELLE LOGISTICS
DID IT AGAIN!
For the fourth year in a row, LA Rouxnelle
walked away with the local “Best Supplier
– Logistics 2017” award at the second joint
awards evening hosted by EXSA and AAXO
on 1st
February 2018 at the Ticketpro Dome in
Johannesburg. What makes the award even
more special is that Mike Weeks, for the second
year, was also awarded the “Best Supplier
Employee – Logistics
Category 2017” award.
O n b e h a l f o f L A
Rouxnelle Logistics and
Consulting, I would like
to thank each and every
staff member for their
efforts and dedication
throughout the year, we
could not do it alone.
I would also like to
recognize the industry’s
organisers, venues, stand
builders, other support contractors and friends
out there who believe in
us and know they are
in good hands when it
comes to logistics.
O n c e a g a i n ,
congratulations LA
Rouxnelle Team. I am
proud of you all. t
9IELA}}REPORT86
MEMBERS NEWS •
IT’S ALL ABOUT
MEMBERS NEWS
GRUPTRANS CELEBRATES ITS
30TH
YEAR IN EXHIBITIONS!
Once again, appointed as the only on-site
agent for ITM 2018, AIREX 2018 and IDEF
2019, Gruptrans has been recognised for
its professionalism and oustanding service.
In addition to its success in domestic shows,
Gruptrans proudly expanded overseas. The
Istanbul Chamber of Commerce trusted
Gruptrans with the Turkish National
participation at the Anuga 2017 show in
Cologne. The project included more than
250 exhibitors with frozen goods & precious
materials.
Moreover, our newly established Air
Cargo department just reported 100 Tons
of airfreights as a head start for 2018.
We are looking forward to sharing the
details of our upcoming projects in the near
future!
Together we grow. t
IELA AFFILIATES
Give more visibility to your national offices
& register them!
You have several subsidiaries in your country? Really?
How does the industry know your Affiliates? Spread the good news via IELA!
All IELA Members can affiliate additional offices from the same country of their registered member office.
Benefits:
• Be recognized as part of the world’s best exhibition and event logistics providers.
• Use the IELA brand, a recognized marque of quality throughout the world & promote your business to
the wider exhibition and event community.
• Improve your service performance and business by using intelligent data gathered through the
IELA Standards Survey.
• Get extra exposure by being listed in the IELA REPORT /
Members List. See page 57 and the website.
• Access all IELA Training and Marketing Tools.
How to register an Affiliate?
• Send your Affiliate’s Application Form to membership@iela.org to be evaluated by the
IELA Board of Management.
• Send proof of your liability insurance.
•••••
Leon Roux
LA ROUXNELLE LOGISTICS
AND CONSULTING
T: +27 (0) 72 333 6218
E: leon@larouxnelle.co.za
W: www.larouxnelle.co.za
Leon Roux & Mike Weeks
8 IELA}}REPORT86
•••••
Ali Erel
GRUPTRANS INT’L
TRANSPORT CO. INC.
T: +90 (212) 426 27 28
E: erel@gruptrans.com
W: www.gruptrans.com
TWI ON THE MOVE
TWI is creating the very best team in the USA and Canada to handle your exhibition and project
requirements. To service our clients and continue to be a key leader in the USA, we are constantly
looking for the best professionals to join our company.
In the last IELA Report 85, TWI announced that we added Danny Mekhuri in our Canada office
and Ben Strelow and Lea Mangin in our US office. They are all great assets and provide excellent
service to our clients and colleagues. Today, I would like to mention that we have added Mr. Clint
Ard, and Frank Natoli to our team as well.
Clint Ard joins our team as the Managing Director of our new TWI office located in Starnberg,
Germany. Based near Munich, Germany, Clint brings over 18 years of experience coordinating trade
show logistics to worldwide destinations.
Clint has a Bachelor of Science degree from DeVry University where he majored in Business
Operations and has focused much of his career on developing markets for two different employers.
He is excited about joining our team and our corporate philosophy, a philosophy he believes will
continue to increase our market share of US Exhibitors participating in international trade shows.
He will be working closely within our international division to further develop and support our
market presence with active attention towards developing the European market for US Exhibitors.
Originally from New York, Frank Natoli is an industry executive based in Miami who has developed
a tremendous business following from industries in the US and abroad over the past 25 years. Today,
happily married with four active boys, Frank has relationships with clients and show organisers, as well
as key contractors and agents within our industry. He has recently joined the TWI Group to focus on
business development and has already secured multiple show appointments and client-confirmed
business. Frank’s primary objective is to develop global relationships, obtain appointments and draw
new business to TWI’s growing global portfolio. We welcome him and look forward to his contribution
of knowledge, wisdom and potential to the TWI Group.
We are excited to welcome our recent additions, which are helping to grow the opportunities and
expand the business that we can provide to our valued IELA and industry partners. t
•••••
Greg Keh
TWI GROUP, INC. (USA)
T: +1 702 691 9032
E: gkeh@twigroup.com
W: www.twigroup.com
} Clint Ard } Frank Natoli
WAIVER EXPO IS OFFICIAL FREIGHT
FORWARDER OF THE WORLD WATER FORUM
2018
WAIVER EXPO was selected as the official freight forwarder of the
most important global water sector event of 2018, the World Water
Forum, to be held in Brasilia, DF, Brazil, from March 18th
to 23rd
.
World Water Council, an international multi-stakeholder platform
organisation bringing together almost 400 institutions from every horizon, including nearly 70
countries around the world, organises the event. From a global perspective, World Water Forum
is the only event that promotes the intersection of institutional, political, technical, academic and
commercial interests associated with water.
The eighth edition of the event will simultaneously take place at the two largest event venues
in the Brazilian capital and the Council expects 45,000 participants, with 10,000 as panelists and
35,000 as visitors.
The WAIVER EXPO team will be in Brasilia, providing full assistance to the
organisers and producers of the event. t
•••••
Marcelo Paradela
WAIVER EXPO LOGISTICA DE FEIRAS E EVENTOS LTDA.
T: +55 21 2494 9310
E: paradela@waiverlog.com
W: www.waiverlog.com

10 IELA}}REPORT86
IT’S ALL ABOUT
NEW MEMBERS
WELCOME TO IELA!
EXPO PLUS
2 Rue Du Meunier
Zac Du Moulin
95700 Roissy en France
FRANCE
+ 33 1 30 11 93 51
bensaber.rachid@expo-plus.fr
www.expo-plus.org
Ms. Céline Blin Sales & Operations
Mr. Rachid Bensaber Managing Director
Mr. Mohamed Khater Operations
Mr. Mounir Gueroumi Managing Director
Ms. Valérie Blin Sales & Operations
Mr. Eric Roignant Sales & Operations
Ms. Nadia Boujemil Sales & Operations
Our Services
u Itinerant demonstrations of industrial
prototypes and new technologies: organisation
andoperationalsupport,on-sitetechnicalassistance
for assembly and installation of equipment.
uInternational events in “sensitive / white
spot” countries.
uBrochures and flyers, giveaways: stock control
and inventory management, picking, shipments
to our clients’ locations or to their commercial
events.
uTransportation & clearance of goods subject
to specific regulations: military equipment,
lithium batteries, etc.
u Customs formalities: temporary or definitive
import and export clearance for any products
and destinations.
u Preparation, issuance of ATA Carnet or
certificate of origin, visa formalities.
u Support for export license application,
including for military equipment.
u Documentlegalizationatembassiesorconsulates.
u Assistance with import license application.
u Assistance with customs clearance at airport
terminal for hand-carried products.
Logistics Solutions for Fairs & Exhibitions
Since 1986, EXPO PLUS offers innovative solutions to support French and international
manufacturers throughout their event projects in France and abroad.
Our associates are experienced professionals with knowledge of the transportation
and logistics procedures required for events, including exhibitions, congresses, private
demonstrations, corporate forums and road trips.
Our team is comprised of experienced, knowledgeable, enthusiastic and responsive men
and women. They provide personalized, comprehensive solutions for projects all year
long, and to any destination.
To meet our clients’ needs and expectations, we constantly evolve our services and solutions.
Great Expertise on African Territory
As one of the largest exhibition freight forwarders in the North and Sub-Saharan region of
Africa, EXPO PLUS operations are run by a professional and skilled team that is dedicated
and experienced in trade show logistics, ensuring that we are able to meet the needs of
our customers. EXPO PLUS is the logistics choice of several international show organisers
and exhibitors for their Africa events. t
DHL TRADE FAIRS & EVENTS GMBH – BERLIN
Air Cargo Center, Aufgang A / 3. OG
Georg-Wulf-Str. 1
12529 Berlin
GERMANY
+49 30 609 153 031
www.dhl-tfe.com
About us
DHL Trade Fairs & Events GmbH- 30 years of experience with fairs and exhibitions. With a
present staff of more than 100 employees in Germany and over 200 worldwide, you can find us
at all major exhibitions sites.
With our office in Berlin we are right on site to serve all your needs and will be happy to support
you with any requests in Berlin and worldwide. Being the official logistics partner of Station 10936
Berlin, we are experts at handling all local shows and will assist you with our local knowledge
and know-how.
RESA EXPO LOGISTICS (MADRID)
C/ Eduardo Torroja 22
Nave 10
28823 Coslada (Madrid)
SPAIN
+34 91 669 4079
www.resaexpo.com
About us
Resa Expo Logistics is one of the market leaders in Spain for trade shows and events logistics.
We offer a complete range of services for exhibitions; on-site storage and handling, customs
formalities, local and international transports, and others. Resa is the official freight forwarder
for the main venues in Spain and provides premium services to agents and customers, taking
advantage of our experience and our on-site presence.
Our services:
• Exhibition Logistics
• Art Transports
• Removals
The Team (Order from left to right on the picture)
About us
MEET NEW AFFILIATES OF THE PAST 12 MONTHS
WELCOME TO THE IELA FAMILY!
11
IELA NEW AFFILIATES •
Our Goal
u To provide tailor-made logistics solutions
to event industry clients in sectors, such as
aerospace & defense, telecommunication,
oil & gas, IT & security.
Our Asset
u Personalized assistance for our clients,
from the preparation stage of the
project to completion, including on-site
supervision of operations such as delivery,
handling, assembling and installation of
their equipment at the exhibition stand.
Throughout the process, we work closely
with our clients.
IELA}}REPORT86
Patrick Thierling
Fairs.BER@dhl.com
Barbara Helguero
Branch Manager
bhelguero@resaexpo.com

From November 28th
-30th
, 2017, the International Association of Exhibitions and Events™
(IAEE) celebrated Expo! Expo!, the “show for shows,” in San Antonio, Texas.
The Expo! Expo! show hall featured 274 exhibitors in more than 3.600 net square meters of sold
exhibit space and attracted more than 2,000 attendees representing 21 countries. IELA was honoured
to participate in the IAEE Partners Pavilion where IELA Chairwoman, Mariane Ewbank, represented the
IELA network, communicated its benefits and met key exhibition organisers from all over the world.
IELA NEWS •
IT’S ALL ABOUT
IELA NEWSIN
Several IELA members also
exhibited at Expo! Expo!, promoting
their excellent services as exhibition
logistics suppliers, including Airways
Freight Corporation, Rock-It Cargo
USA LLC, Schenker Inc., and TWI
Group Inc. (USA & Canada).
At the meeting, 2017 IAEE Chairperson
Ryan Strowger, CEM recapped IAEE’s successes
during the year, then passed the gavel to
2018 Chairperson Daniel McKinnon, CEM who
discussed his vision for the coming year. McKinnon
spoke about the importance of continuing
IAEE’s advocacy efforts, expanding learning
experiences and determining the course of future
marketplaces for exhibitions and events.
“The response we have received to this
year’s meeting has been outstanding,” said IAEE
President and CEO David DuBois, CMP, CAE, FASAE,
CTA. “The diverse education offerings on and
off the show floor combined in-depth learning
experiences with palatable snippets of expertise
that attendees can apply to their own shows.
And, of course, the business connections made
at Expo! Expo! gave attendees the opportunity to
enter the new year with positive and renewed
energy for a successful 2018.”
The next edition of Expo! Expo! will
take place in New Orleans, Louisiana
from December 11th
-13th
, 2018. t
IELA, the face of exhibition
logistics at EXPO! EXPO! 2017
IAEE Expo!Expo!
Annual Meeting & Exhibition 2017
Connect Here. Succeed Anywhere.
About IAEE
Trusted since 1928, IAEE provides quality and
value to its members through leadership, service,
education and strong relationships. IAEE is the
largest association of the exhibitions and events
industry in the world, with a membership of show
organisers, exhibitors and exhibition suppliers.
Visit www.iaee.com for more information.
Manuel Brito, CEM & CMP, IAEE (left) and David DuBois,
President & CEO, IAEE (right)
Airways Freight Corporation team with Mariane
Schenker Inc. (USA) team with Mariane
Cathy Breden, Chief Operating Officer, IAEE (left)
and Mariane Ewbank, Chairwoman, IELA (right)
Rock-It Cargo USA LLC team with MarianeTWI Group Inc. team with Mariane
Mariane with Antonio Manuel Brito, CEM & CMP
IAEE and Williams Lopes from GL Events Brazil
The online face of IELA has been updated.
Now is the time to take advantage of the
various online opportunities IELA provides
for you to educate your staff and grow
your business.
IELA’s website is the tool for IELA
members to access the most current
information available from the
Association.
To update your company’s profile,
sign into the Members Zone with your
user account and password.
Give detailed information about your
company
There is always a new team member
to be registered, information to add to your company
profile or a staff member to register for the next
IELA event.
Generate leads via the IELA website. In 2017,
IELA’s website had 179.493 page views, with an
average duration of 4:16 minutes per visit and
a total of 34.094 sessions. Our visitors might be
looking at your company profile. Make sure it is
complete and up to date.
Gather good information
IELA is proud to provide its members with
valuable content like the Venue Information,
including key data about the main venues
worldwide or the Customs Manuals, a unique
resource compiled by IELA members with Customs
regulations from 56 countries. IELA Members
can also download lecturers’ presentations from
previous webinars and events and watch to
webinar recordings. Plus, they get access to the
IELA Training Manual, the golden book of exhibition
logistics intended for training new or new-to-the-
industry staff, as well as reinforcing best practices
for more seasoned employees.
Build mutual trust – use this information to develop
your business
This information is there for you, your colleagues
and your staff. Use it for your training sessions and do
not hesitate to review key moments of IELA events
on IELA TV. For example, motivate your team with
Peter Fisk’s speech on “Developing The Strategic
Horizons To Shape Markets To Your Advantage.”
Enhance your staff’s OH&S awareness with David
Dubois’ presentation from the IELA Forum 2017 on
“Service through Safety and Security.” There are
also many LEADERSHIP and SALES-focused webinars
from which to choose.
IELA Brand Awareness
Take advantage of the IELA Trademark and be
recognized as one of the leading exhibition
and event logistics companies worldwide.
Make sure you use the correct IELA logos.
Download them from the download pool
and be proud to use them.
And if you need any other graphic
elements, contact the IELA Secretariat.
We will be happy to provide you with
professionally designed IELA email footers.
The IELA Member Zone also contains the IELA
Standards Survey. Every year, we invite you
to evaluate the services other IELA members
have supplied to you. The Export and Domestic
Surveys are aimed at improving the levels
of service, professionalism and quality IELA
members provide to end-customers and
show organisers. Make sure you survey
your peers and view the results of your
own surveys. They might give you relevant
information to grow your business. t
Share your company news with
the IELA Secretariat.
It can be included in the next
#IELAtalk session on our
Social Media Network.
IELA ONLINE
How your business can benefit
from the online toolsagenda2018
April
IELA WEBINAR
Where
Online
Who
Open to all IELA Members
11th
IW
May
IELA WEBINAR
Where
Online
Who
9th
IW
May
UFI EUROPEAN CONFERENCE
Where
Veronafiera, Verona, Italy
Who
IELA will be represented
2nd
4th
May
IELA at IEIA OPEN SEMINAR
Where
HITEX, Hyderabad, India
Who
represented by IELA Chairwoman,
Mariane Ewbank, and
WG Industry Relations Chair,
Guido Fornelli
9th
11th
June
IELA WEBINAR
Where
Online
Who
6th
IW
June
33rd
IELA Congress
Where
San Francisco, USA
Who
21st
24th
June
7th
IELA Partnering Event
Where
San Francisco, USA
Who
and non-members under
certain conditions*
24th
26th

POST OPERATIONS SUMMIT •
IT’S ALL ABOUT
POST 2nd
IELA OPERATIONS SUMMIT
February 1st
• 3rd
, 2018, Hong Kong
OPERATIONAL
EXCELLENCE } IELA EXECUTIVE OFFICER
Elizabeth Niehaus
CONTACT DETAILS
T. +41 41 661 1718 E. elizabeth@iela.org
LEARN, SHOWCASE AND NETWORK –
EMPOWERING IELA MEMBERS’ OPERATIONAL STAFF
The second IELA Operations Summit was held at the Hong Kong Convention and Exhibition Centre
(HKCEC) from February 1st
until 3rd
2018.
The IELA Operations Summit is our event for operations managers to strengthen cooperation and
improve the industry’s performance. We hope all the participants received great value from these
three intense days.
Based on three pillars: LEARN, SHOWCASE and NETWORK, the IELA Operations Summit is a strong
platform to provide specific training and to activate the IELA network.
LEARN
According to the theme, “Operational Excellence,” IELA offered a fully funded event to 61 delegates
representing 53 IELA members from 27 countries. It provided 10 engaging lectures presented by IELA
experts from all over the world. In addition, Konstantin Stathopoulos, Head of Sales & Handling South
China, Hong Kong & Taiwan of Lufthansa Cargo AG, offered valuable insights on airline operations and
Ian Hume, Director Department Event Technology & Logistics at Messe Düsseldorf, discussed the logistics
requirements of exhibition centres and their solutions.
Several open sessions engaged the conference participants: the Podium Discussion and Stump the
Experts. Both were relevant and dynamic sessions during which the delegates steered the conversation
toward their most urgent needs and preoccupations.
Another highlight of the Operations Summit was a guided tour through the HKCEC with a close
inspection of the logistical environment. The focus of the tour was on traffic regulation, specifically how
to prioritise trucks arriving to the multi-story building through planning and hydraulic-container lifts.
SHOWCASE
The event flourished in a business atmosphere in which all delegates could showcase their companies
by participating in the IELA Operations Summit Poster Exhibition. We were all delighted to see the lounge
area converted into the IELA family billboard where delegates and experts could chat about their
businesses over a cup of coffee.
NETWORK
The well-known IELA 1-2-1 networking sessions offered the delegates a variety of fruitful meetings
and discussions about their operations experience. It is an important opportunity for participants to
develop their networks, as well as streamline customer service by improving collaboration within the
IELA membership.
Even though the Summit took place during a peak time for exhibitions, our robust attendance
demonstrated the value of this platform for acquiring a high level of knowledge and having myriad
opportunities for face-to-face discussions with other event and exhibition logistics professionals.
We are already looking forward to planning the next edition in 2020!
In the meantime, keep reading and you will find much more information about our event: details
about the programme, speaker interviews, delegate testimonials and also the Making of the Summit
by Achim Lotzwick.
Stay tuned!
Elizabeth t
61
delegates
• • • • • • • • •
53
IELA members
• • • • • • • • •
27
countries
• • • • • • • • •
10
engaging
lectures
• • • • • • • • •

IT’S ALL ABOUT
Emmanuel Pitchelu
(E.S.I. Expo Services
International), delivered an
introduction to IELA.
Philipp Woll, BTG EXPO
GmbH, provided an in-
depth presentation on why
customs clearance in Russia
is so complicated and how to
declare shipments correctly.
We asked Philipp about the
specific differences between
Russia and other countries
when it comes to freight
forwarding, and here is his
answer:
“Customs clearance in Russia
is very demanding and very
problematic for a lot of
people working in Russia,
especially for the first time.
It is important to understand
that 30% of the federal
budget of Russia comes from
Customs duties and taxes on
imports. This makes it easy
to understand why they put
such a big emphasis on it.
The way to deal with it is
to be very precise when it
comes to documentation.
Make sure you have all the
typical licenses and certificates
when you are sending cargo
to Russia. Be well prepared.
Russia is really unforgiving,
so last minute changes to
either your invoices or the
routing of your cargo will
almost certainly result in
complications, delays and/
or additional costs. Be well
prepared and make sure that
your documents are spot on.
Other than that, just do
what you do best, exhibition
forwarding. Handling onsite,
on the other hand, is quite
similar to a lot of countries
in the world. Don’t expect to
get a time slot to unload your
truck. Russia is not yet that far.
General operations, loading,
unloading and dismantling is
up to par, like anywhere else in
the world,“ Philipp said.
Mariane Ewbank
(Fulstandig Shows e
Eventos MC Ltda.), IELA
Chairwoman, discussed
the importance of the IELA
Standards of Performance.
Daniel Mithran (Jim Project
& Expo Logistics (M) Sdn.
Bhd), shared his expertise
in Occupational Health and
Safety to set an example
for the whole industry.
Thank you Ashok Kumar
Subramaniam (Jim Project
& Expo Logistics (M) Sdn.
Bhd), for demonstrating
the equipment necessary
to safeguard the health and
wellbeing of workers.
Vicki Bedi, (PS Bedi
Group), presented on how
to shift power to become a
leader and enable oneself
and colleagues to improve.
“The qualities that make
a good leader are the
constant desire to learn and
the ability to have a vision
and explain that vision
to the rest of the team,”
explained Vicki Bedi.
Konstantin Stathopoulos,
Head of Sales & Handling
South China of Lufthansa
Cargo AG discussed airline
operations.
Ian Hume, Director Department Event
Technology and Logistics of Messe
Düsseldorf presented on presented
the exhibition center’s logistics & traffic
concept.
Erkki Koski, Suomen Messulogistiikka
Oy provided a glimpse into the on-site
procedures of exhibition logistics
experts.
“On-site planning is really relying on
organisers and close communication
is the key. It is their facility and they
do the basic timing (break-up times,
etc.) and you have to be really close
to your exhibitors to know what their
needs are and follow the schedule,”
Erkki commented.
Tania Khodayar, Transit Air Cargo, Inc., talked about the future of the industry.
Tania focused on the generational shift occurring as Baby Boomers and
ambitious Millennials occupy the same workplace. We asked her why
working onsite is attractive for young workers who would like a career
in exhibition Logistics?
“Nowadays, young professionals do not like to sit in an office job with the
same daily routine. They like to break things up. By being onsite in our
industry, they get to travel and it is a huge benefit. They get to see new
countries, meet new people. This industry requires planning. It’s how we deliver
efficiency. They enjoy planning. The on-site job involves problem-solving so it
is challenging for them. When you work with the general contractor and the
dock guys, you are building relationships with them. It is also fun to see the
end result and meet the customers. The on-site responsibility gives young
workers diversity in the day-to-day job,” Tania explained.
Stump the Experts:
from left to right:
Emmanuel Pitchelu,
Erkki Koski,
Mariane Ewbank,
Jim Kelty and
Achim Lotzwick.
“The programme of the IELA Operations Summit
2018 has been developed to focus 100% on
Operations so we can train and make sure our
members are good informed and they learn from
experts. Of course networking is important, but
we want them to leave Hong Kong with their
suitcases full of information so when they get back
to their companies and professional lives, they
can be better freight forwarders. And that is our
commitment to our membership and everybody
who attended the event.” Mariane Ewbank, Live
during OS18.
DAY 1 DAY 2 CONTENT AND LECTURERS
Visit to HKCEC
} THE PODIUM DISCUSSION with, from left to right, Guido Fornelli, Ian Hume, Emmanuel PItchelu,
Jim Kelty and Achim Lotzwick.
OPERATIONS FIRST
“Operational Excellence”, the theme of IELA 2nd
Operations Summit

IT’S ALL ABOUT
} Konstantin Stathopoulos, Head of Sales & Handling South China,
Hong Kong and Taiwan of Lufthansa Cargo AG – Kong Kong.
Konstantin Stathopoulos
IELA: How do you think digitalization will affect the exhibition cargo volume in the next years?
KONSTANTIN: I think that digitalisation is a very important topic for every industry and every part of
the air cargo industry and especially for exhibition goods, which are often times critical and need a
very good quality and dependable transport plan. I think digitalisation can help the exhibition logistics
industry very much. Missing documents or the late arrival of documents will not happen anymore if
we have document digitalisation.
I also believe the exchange of data—knowing where goods have to be and when they have to be
there, as well as the available transport modes—will be an advantage for emergency exhibition
logistics and express parcels.
IELA: Safety & Security and, unfortunately, protection from terrorism has become our day-to-day reality. How
does Lufthansa Cargo manage this sensitive topic without a major impact on operations?
KONSTANTIN: Safety and Security is one of the top priorities if not “The” top priority we have as an
air carrier, and as we look at the development and continuation of different threats in our industry, we
need to ensure that we are safe and sound in everything we do. We work very closely with governments
and with other members of the industry when we design processes and define our business procedures.
Safety and security is always on top of what we plan. We always try to lead in the industry, and try to
be a step ahead of everybody else in order to make sure we have safe cargo and that security keeps
out every risk that can be kept out.
IELA: Which challenges might impact exhibition cargo in the near future?
KONSTANTIN: I think exhibition logistics has challenges similar to ours. Digitalisation,
more digitised processes and data exchange, is one challenge, but also I think new
technologies like 3D printing for example, could possibly impact the delivery of
goods that are needed at a certain place in the future. Although the different
modes of transport are becoming more efficient, faster and integrated,
bringing more benefit to the logistic industry, the future is definitely
unclear as technologies are developing so fast. t
THREE QUESTIONS TO...
} Ian Hume, Director Department Event
Technology and Logistics of Messe
Düsseldorf GmbH, Germany.
Ian Hume
IELA: What contribution can the Exhibition Logistics
Industry make to the success of a show?
IAN: The Exhibition Logistics industry has a big
role to play. If there are no exhibits and no stand
construction materials, there is no show. But also,
making an excellent exhibition logistics service
available can help convince exhibitors to participate
in shows anywhere in the world, and that is why
exhibition logistics companies are important contributors
to the success of a show.
IELA: How does modern navigation technology
influence exhibition centres?
IAN: We all have the opinion that modern-
navigation technology helps us to do things easier,
but I do not think it does. Sometimes it has a negative
influence. Nobody looks at signs anymore. Everybody
listens to the little voice telling them to turn right
at the next intersection, and you can miss the
destination even though you pass four signs telling
you where to go. I think information technology in
itself is very important. For example, a truck driver
can use mobile-navigation technology to determine
what routes to take and that is going to be even
more important in the future, but people still have
to read signs and at the moment they don’t. t
IELA: Dear Philipp, it was the first time you gave a
speech at an IELA event and the feedback from the
participants was enthusiastically positive. How was
the experience from your side?
PHILIPP: Speaking at the IELA OS 2018 was a great
experience for me and I really would like to thank
the entire IELA team for organising this important
event in the first place. In retrospect, working on my
presentation not only gave me the chance to reflect
on our own business and the framework in which
we operate, but also gave me the opportunity to
discuss a variety of hands-on topics with a room full
of peers during and after the actual presentation.
Last but not least, it feels good to be an active part of
our professional community and I can only encourage
all future speakers to take the chance to contribute to
the advancement of our industry.
IELA: Your presentation about the Russian market,
its complexity, and your private tips have captivated
the audience’s thirst for knowledge! We know it is
impossible to summarize in a few sentences, but what
would be your main tips for a successful temporary
import into Russia?
PHILIPP: My main tip for any kind of work in
Russia would probably be to keep cultural differences
in mind. Don’t presume to understand Russia just
because you have worked in similar markets.
From a more pragmatic point of view, I think
it is noteworthy that customs duties and taxes
on imports currently make up approximately 30%
of Russia’s Federal Budget. The Russian customs
regulations are therefore extremely strict and
ruthlessly enforced. The best way to deal with
this challenge is to avoid last-minute shipments
as much as possible and to instead prepare each
and every shipment meticulously. Make sure that
you provide your on-site agent with very detailed
cargo specifications and descriptions of every item
that you are trying to import. Since the correct
HS classifications in Russia can vary from other
countries, it is very important for your on-site
agent to really understand the nature of your
cargo. Pictures are always a great help!
Also keep in mind that lots of products require
additional permits and licenses, even for temporary
importation. And finally, don’t dispatch any
shipments without prior approval of all transport
and customs documents through your on-site
agent. It is really important that these documents
are not only correct but also consistent.
IELA: And specifically regarding shipments for the
2018 FIFA World Cup Russia, are there any specific
regulations freight forwarders have to know about?
PHILIPP: Fortunately, there actually is a special
customs procedure in place for the upcoming World
Cup, which not only reduces the licensing/permit
requirements for many product groups (such
as broadcasting equipment), but also grants
exemptions from customs duties and taxes for
certain permanent imports.
However, please note that while all FIFA and
FIFA-related entities are generally eligible for this
procedure, these entities must actively register
both themselves as well as their customs broker of
choice with the Russian customs authorities. This
process in itself can easily take up to four weeks
and you should therefore contact your on-site
partner of choice as early as possible in order to
make the necessary arrangements. t
He is a third generation freight forwarder
who has used every opportunity to
experience different international
exhibitions. He is currently the Deputy
General Manager of BTG Expo GmbH and
has spent the last three years
working in Moscow.
} Philipp Woll
BTG EXPO GmbH, Germany
www.btg-expo.com
KEYNOTES INTERVIEWS
Philipp Woll
} Achim Lotzwick with Philipp Woll.

IT’S ALL ABOUT
Mr. Christian Arief - TWI Group, Inc., USA
www.twigroup.com
“Excellent opportunity to learn from the other
agents worldwide. Such a “wow” moment to learn
how my daily tasks differ or are very closely similar to
our partners across the world. I feel truly blessed and
honored to be invited. I can’t put a price on the chance to
bond and have closer relationships with our partners.”
Mr. Nomar D. Pavon - Agility Fairs & Events Dubai UAE,
United Arab Emirates
www.agility.com
“The Operations Summit certainly served as
an efficient platform to network with other
agents across the world. Not only was I able to
personally interact with our existing partner-
agents and the future ones but I also gained
friends in the process.
The speakers also shared extensive
information/learnings to improve operations
and provide quality service which is in line with
our goal for QUALITY over QUANTITY.”
Mrs. Manuela Glas - Cretschmar MesseCargo GmbH, Germany
www.cretschmar-messecargo.de
“Hong Kong is a fantastic city and the tour
through the HKCEC was
really illuminating. The
meetings were very
intense and together
with the presentations
it was a doubly
complete program.
The most important instrument in our industry,
networking, was awesome if you took the chance
and the experience of being part of the IELA
Operations Summit. It has been amazing. 10
years ago, I went to the Winter Seminar in Zurich, which was a
great event as well. Now, the next level. During this OS I had
the chance to meet a lot of experienced agents from all over
the world personally - Thank you!”
Mrs. Cássia Tuggle - ML International Expo
Logistics, USA
NEW IELA MEMBER
www.mlintl.net
“I had a good experience at IELA’s
Operations Summit, especially in
networking and learning. IELA’s
Operations Summit was a great
opportunity to get to know people I’ve
been in communication with for years now and also getting
to meet new ones.
The diversity of our work always keeps the job interesting. We
are always learning. It’s not boring. And, in IELA’s Operations
Summit, there was a lot sharing and learning from each other, which is
something very important for our industry. “
Mrs. Karen Cheong – Curio Pack Sdn Bhd,
Malaysia – NEW IELA MEMBER
www.curiopack.com.my
“Thank you IELA for organising such a wonderful
program for us to take part in, especially the past
experiences shared by our esteemed seniors of this
industry. It has also been an opportunity for our younger participants to
discuss and express their new and interesting ideas of working in this
challenging environment. The positive inputs from your invited speakers
were insightful and greatly appreciated.
I believe IELA will have more of these marvellous programs in the future
and we can hardly wait for your next event.”
Mrs. Lauretta Moroesi Kgasi - Katlego Global
Logistics Pty Ltd, South Africa
www.katlegoint.co.za
“I benefitted from the Summit. All the information
I received from the first day to the last day was
very relevant and very informative in the sense that
I learned how to put into practice what our global
partners are doing and also how I can improve the
service and the quality I offer to our clients.”
Mr. Matthias Hampel – BTG Messe-Spedition GmbH,
Germany
www.btg.de
“The OS is a good opportunity to meet
people, to meet new people, to meet new
business partners, and to finally see people
face to face. You speak differently to people
after you meet them in person. The way of
sending emails will be different. The way
of working together will be different. It
was a good opportunity in general for me and also for my
colleagues.”
Mrs. Mridula Khanna – R.E. Rogers India Pvt. Ltd, India
www.rogersworldwideindia.com
“Overall, it was a great experience to be with the industry
professionals. It was a great opportunity to have face-
to-face interaction and exchange ideas with friends with
whom I have been working for the last many years. It was a
knowledgeable program full of insight. It was quite informative.
I will surely be integrating it in my day-to-day business.
I am thankful to my management to have sent me to be part of this
Operations Summit. It was quite good learning and a good
experience.”
Mr. Hunter Waddle – Airways Freight Corporation, USA
www.airwaysfreight.com
“It is useful to come to these events to meet the colleagues
that we work with from other countries. It is very helpful
to put a face to a name. Also, it is very helpful to see how
other colleagues in other countries do their operations. I think
it helps me to become a better employee and operator back home
in my own office.” t
TESTIMONIALS
OS POSTER EXHIBITION
GED 2018
HKCEC GUIDED TOUR
} IELA supports Global Exhibitions Day (next 6th
June 2018). } IELA human chain to deliver #GED18 box on time (Video recording)

IT’S ALL ABOUT
1-2-1 NETWORKING SESSIONS
DINNER CASUAL NETWORKING
IELA OPERATIONS SUMMIT 2018 SPONSORS:
THANK YOU FOR YOUR GREAT SUPPORT!

24 IELA}}REPORT86 25
IT’S ALL ABOUT
The making of the
2nd
IELA Operations Summit
HongKong
February 1-3, 2018
A lot has been said about the character, purpose and shape of the IELA Operations Summit.
This article takes you behind the scenes to give you an idea of how IELA works for you.
It’s February 6th
, three days after the conclusion of the IELA Operations Summit (OS),
and today I know everybody returned home safely.
What happened in the 12 months since we launched the project? “We” is the dedicated
team of IELA Board of Management (BOM) members, the Secretariat, devoted
IELA volunteers, guest speakers and IELA member companies that supported the
Operations Summit by being sponsors or sending delegates.
We entered the true preparation stage after the successful IELA Winter Seminar
in Zurich. The Operations Summit was my favorite subject from day one, and the
IELA Board of Management was kind enough to task me with connecting all the
players to make the project happen. Frankly, even with the experience of having
organised a few IELA Winter Seminars, I felt I was in an entirely different league.
It was a great honor to lead a dedicated team during the 12 months of planning
for the Summit. Amongst them, seasoned experts who had delivered a Winter
Seminar and those from the Secretariat who had experience from the first IELA
OS under their belts and dazzled us all with the expertise of a professional
event team.
IELA has a policy of listening to its members. From feedback on the previous
OS, we realized that this event should have much more focus on operational
issues than the first OS had. Thus, presentations on “Airline Operations” by
Lufthansa Cargo AG and “Logistics” by Messe Düsseldorf replaced “The
Organiser, their role and interface,” The Chinese and Hong Kong Market –
size and importance” and “An overview of the European Exhibition Industry.”
We thought to keep subjects that had been well received at OS 2016, and
spoke to IELA Members about ideas for new topics.
It was a particular joy to have individuals from IELA member companies—
those who had sacrificed time and expense for travel—speak to our
delegates. My personal thanks goes to Emmanuel Pitchelu, Mariane
Ewbank, Daniel Mithran, Vicki Bedi, Philipp Woll, Guido Fornelli, Jim
Kelty, Erkki Koski and Tania Khodayar.
And it was also a pleasure to see our guest speakers, Konstantin
Stathopoulus of Lufthansa Cargo AG and Ian Hume of Messe Düsseldorf,
not just picking a standard presentation off the shelf. We were able to introduce them
to our thoughts about what content would be most beneficial for our delegates, and they went
out of their way to deliver exactly what we were hoping for.
While volunteers from the IELA Organising Team were busy assembling quality presentations
and speakers, the Secretariat moved with full steam to build the mechanics around the OS. They
created a working paper called Matrix.OS.Secretariat, which grew bigger day by day. I’m an amateur
and watched in awe the agility, professionalism and efficiency with which the Secretariat maneuvered
around all obstacles to organise every single aspect and do away with any possible hurdles.
And it’s not a brick of gold in the IELA
bag, but a nice tea set.
Everything was done and in place to have a great
Operations Summit 2018. Arriving at the destination,
the excited buzz that is so typical of IELA Events was
evident. Just as typical with IELA, we started off
with a cocktail reception to break the ice between
delegates and to give everybody a taste of the
fun, networking and learning that lay ahead.
The next two days went by in a
breeze. Our brilliant speakers
kept everybody on their toes,
and it was a lot of fun for
me introducing the different
speakers, wrapping up their
presentations and giving
them their gifts!
A good feeling being at IELA again and
proudly wearing the badge of the event.
In the late afternoon of every day, we
set up the room for pre-booked, one-
to-one meetings, which was our choice
of formal networking format instead of
the speed dating employed at the 1st
Operations Summit. I personally bow
to the dedication of all delegates
conducting their meetings at the
end of a long day
in such enthusiastic
fashion.
The reward was a
Harbour Cruise Dinner
one evening and a
Dinner at The Peak –
Lu Feng another night.
When OS 2018 concluded,
you couldn’t see any single travelers heading
home. Instead, you saw happy groups of delegates, sticking
together, having made friends and taking the hotel escalator
together to the taxi stand to share rides to the airport.
Was it worth it? You, dear members, tell us please. Our intention was
to provide a unique platform for education and networking, in the best
IELA tradition and with all costs covered as a true membership benefit
package open to IELA member companies only. Can we do better next
time? Certainly! To accomplish this ambition, we need feedback from
all of you. We love to listen, and we love to deliver.
With sincere gratitude on behalf of the entire
organising team of the 2nd
IELA Operations Summit. t
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forHongKong
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Cretschmar MesseCargo GmbH, Germany
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IELA}}REPORT86
all of you. We love to listen, and we love to deliver.
With sincere gratitude on behalf of the entire
organising team of the 2

SAN FRANCISCO CONGRESS •
IT’S ALL ABOUT
GETON
BOARD!
SAN FRANCISCO
33rd
IELA CONGRESS
& GENERAL ASSEMBLY
June 21st
• 24th
7th
IELA PARTNERING EVENT
June 24th
• 26th
•••••
Greg Keh
TWI GROUP, INC. (USA)
T: +1 702 691 9032
E: gkeh@twigroup.com
W: www.twigroup.com
We are so honored to invite and welcome
all participants to the 2018 IELA Congress &
Partnering Event in San Francisco.
The very first time IELA was in our city, it was
1988. This was the very early foundations of
IELA and our founders were so instrumental in
creating the IELA that we have today to enjoy
and celebrate.
We all know that the choice of city and country
in which to have an IELA event rotates between
Europe and other continents. Choosing the
US, and specifically San Francisco, has a lot
of meaning as our city’s history embodies the
journey that IELA itself and many of us in our
own businesses have experienced.
San Francisco’s earliest immigrants were
the Europeans, mainly the Spanish, and the
name of the first pre-city settlements here
was called Yerba Buena. Originally part of
the Spanish empire, then part of Mexico, San
Francisco became a part of the United States
in 1848. In 1849, we had the California Gold
Rush, which led to massive immigration and
the city’s population grew rapidly from 1,000
to over 25,000. This included many workers
from China. Our famous cable cars were built
in the late 1890s and in 1906, San Francisco
experienced the Great Earthquake and Fire
that devastated 80% of the city. After the fire,
the city rebuilt itself. After the huge 2001 US
Stock Market Crash, the city had a mass exodus
of companies and residents, however, again,
the city rebuilt itself. Throughout our history,
San Francisco has been a mecca for cultural
and lifestyle diversity, a capital for high-tech
companies and a city that constantly reinvents
itself. Today, our population is estimated to be
over 850,000 in the city itself and if you look at
the surrounding areas, the metropolitan area
population is about 4.6 million.
With IELA coming to San Francisco, I cannot
think of a better city that represents the best
of IELA. As stated, our founder first came
to San Francisco over 30 years ago and at
this time, IELA was very small, less than 30
members overall. Like the fantastic growth of
San Francisco, IELA, our association, has grown
significantly to over 190 partners worldwide. We
are an association with financial strength and
we continue to grow and position the Summit
as the event to attend yearly! In our own
businesses, just like San Francisco’s history, we
often experience the highs—great years, large
shows and large numbers of shipments. We also
have seen and journeyed through the lows—
shows are cancelled, industry and technology
changes cause entire exhibitions to disappear.
Throughout all this, we also have seen new
opportunities and new shows created. Many
of us have had to rebuild our business model,
shift to new industries and grow. IELA itself as
an association has changed from a Swiss-based
business to an actual association. We have now
the best association management and we are
adapting to the latest requirements of our
members and exceeding their expectations.
As San Francisco has prospered throughout
its history, so has IELA and so have our own
businesses. I cannot see a better place than San
Francisco for all IELA members and all industry
professionals to come together.
Ready to learn about shows in the USA? Ready
to learn about what business opportunities
are available to you? How can you grow your
business? How can you meet the right future
partners? The answer is to join us at IELA 2018
in San Francisco! Live, Learn and Luminate in
this great association and in this great City.
Welcome and join us in San Francisco. t
Greg Keh
Why USA? Why California?
Welcome!
PLATINUM
SPONSOR
Image by www.shutterstock.com

SAN FRANCISCO CONGRESS •
IT’S ALL ABOUT
•••••
Anne M. Norkin
GO EVENTS MANAGEMENT, INC.
E: annen@goeventsmgmt.com
W: www.goeventsmgmt.com
In a few short months, we will come together in San Francisco –one of
the most beautiful and exciting cities in the world—to join forces in making
our industry the best it can be. As an organisation, IELA sets the bar at
the highest level and expects our members (and potential members) to
participate by bringing their unique experiences and point of view “to the
party.” This is how we will be Bridging the World. Although we operate
as separate entities to obtain business for our companies most of the year,
our goal with IELA is to ensure that, as an organisation, we are the gold
standard for shipping & logistics. This annual coming together is critical
in working toward this goal.
The Partnering Event is a wonderful opportunity not only to espouse the
benefits of becoming an IELA member, but also to look at working on
new and different projects. Compare experiences working for different
industrial sectors, be it auto, aerospace, cosmetics or packaging. Talk about
how the changing world and political climate affects us and how we
can still continue to thrive in this industry and overcome the obstacles
facing us. This is how we will Drive Growth.
When we do all come together in the magnificent “City by the Bay,”
let us explore the ways we can best serve the industry by looking at
the areas which need the most focus, for example, safety & security
concerns are always a top priority and as an organisation it is critical that
we do the utmost to take care of our customers (and ourselves). And
what about bringing in the Millennials (something the Working Group I
am part of is currently addressing)? So much to contemplate. But what
do YOU think? What are your specific concerns & goals for IELA?
How can we best Boost Action when we see each other in a few short
months? Think about it! t
Anne M. Norkin
Tony Bennett famously explained how he left
his heart in San Francisco. He gives a few solid
reasons why—the fog, the cable cars, being high
on a hill. But there are so many more reasons
why people love this city.
San Francisco is famous for being a hotbed
of innovation. Technology and its effects can be
found throughout the city, from strolling South
Park where Twitter was created to a tour of the
art scene around town. Here are just a few ways
to absorb that legendary creativity while you
are in the city. I hope our friends and partners
from IELA will be inspired by their visit.
The “usual” stuff
San Francisco may only stretch across 11
kilometers, but it’s packed with an assortment
of activities sure to please connoisseurs of
the outdoors, food, and curious wanderers
of all ages. The Golden Gate Bridge is a
must-see, while a visit to Alcatraz Island
to tour the infamous, and now closed,
federal prison should also be high on
your list. Visit the authentic side of San
Francisco by grabbing a bite at
the Ferry Building Marketplace or
visiting the vibrant Castro district.
And whether it’s climbing to the top
of Twin Peaks or strolling through Golden
Gate Park, active types and nature lovers will
find plenty to love about San Francisco.
Museums
Innovation abounds in San Francisco,
with opportunities to learn about modern
conservation and research efforts at the
Aquarium of the Bay and California Academy
of Sciences, and through modern art at the San
Francisco Museum of Modern Art (SFMOMA).
But the real playground of creativity may be
at the Exploratorium, regarded as the world’s
foremost interactive science museum. With
more than 650 hands-on exhibits that ignite
curiosity, the Exploratorium transforms the
way people learn. Visitors of all ages can play,
observe, and discover in this scientific fun-house
and experimental laboratory.
The Autodesk Gallery highlights design that
shapes the world. With more than 20 exhibits
from the likes of Lego, Mercedes-Benz and Nike,
the gallery celebrates how people are using
technology to push imagination and design.
The “unusual” stuff
Tucked into Presidio Park, a former military
base turned into national park at the base
of the Golden Gate Bridge, the Letterman
Digital and New Media Arts Center houses
the offices of Lucasfilm. There’s no better
example of innovative technology makers in
entertainment than this place! While the offices
are private, you can wander throughout the
campus grounds within the national park and
take a picture of Yoda on top of the fountain
at the main entrance.
If you are really interested in the tech culture
of the city, the Silicon Valley Innovation Center
offers visits to startup company locations in the
Peninsula and Silicon Valley. Options include a
one-day Tech Startup Tour or one-day Legends
Tour. Depending on your choice, activities can
include a visit to the Stanford University campus,
a walk around Google’s headquarter offices,
Android Garden and Googelplex, or a stop
by NASA’s Ames Research Center and Apple’s
headquarters. During the tour you will hear
insider stories about Silicon Valley culture.
So, come and enjoy the City by the Bay. I am
personally very excited to welcome our friends
and partners from IELA to this amazing city! It’s
going to be a Congress for the record books! t
Chris Ray
Let’s Bridge the World,
Drive Growth
and Boost Action
together
in San Francisco Spirit lives in San Francisco
#IELASF18
•••••
Chris Ray
AMR GROUP, INC.
E: chris.ray@amrworldwide.com
W: www.amrworldwide.com
HOST
MEMBER
HOST
MEMBER
}} References:
San Francisco Examiner travel section / TripAdvisor

MAMA’S ON WASHINGTON SQUARE
North Beach area (Little Italy)
1701 Stockton Street Tel: 415/361 1614
American/café cuisine
Wonderful food and service in a great California casual
atmosphere, Mama’s offers fresh, local products and ingredients.
Homemade jam, freshly baked breads and pastries and amazing
cakes. Vegetarian friendly, vegan options. Waiting lines common
during peak times. Breakfast, lunch, brunch only.
Hours: Tuesday-Sunday 0800-1500 daily.
No credit cards.
FOG HARBOR FISH HOUSE
Fisherman’s Wharf
Pier 39 Tel: 415/421 2442
Seafood cuisine
Their award-winning clam chowder combined with San
Francisco’s sour dough bread is everyone’s favorite here.
Popular seafood selections include calamari, red chili garlic
shrimp, seared ahi tuna, Dungeness crab, baked oysters, Crab
Louie, cioppino, shellfish platters and daily seafood specials.
Also sandwiches and steak/chicken/etc. entrees are available.
Service is friendly and efficient.
Hours: Mon-Fri 11:00-22:00 / Sat-Sun 10:30-22:00
KOKKARI ESTIATORIO
Financial District
200 Jackson Street Tel: 415/981 0983
Greek, Mediterranean cuisine
A great place for a nice lunch or dinner; good food in cozy,
comfortable surroundings. Kokkari’s signature dish is their
aidakia lamb chops but don’t overlook the terrific grilled
octopus appetizer, lamb skewers, traditional Avgolemono soup,
moussaka or the wood-fired rotisserie for lamb, pork and goat
specials. Full bar and impressive selection of Greek wines.
Hours: Mon-Fri 11:30-22:00 (until 23:00 on Sat);
Sunday 17:00-22:00 / Reservations recommended.
BOULEVARD
SOMA District (South of Market Street)
1 Mission Street Tel: 415/543 6084
American cuisine
This fine dining restaurant is adjacent to the San rancisco
Railway Museum and extends a cozy, old- world feel to its
décor. Boulevard provides impeccable service, friendly staff and
a menu that regularly includes lots of fresh seafood (appetizers
and plates), Italian burrata truffles, filet mignon, salmon,
chicken and pan roasted quail. Great wine selection and full bar.
Hours: Mon-Fri 11:30-14:15 & 17:30-21:30
Sat-Sun 17:30-21:30 / Reservations recommended.
ANCHOR OYSTER BAR
579 Castro Street Tel: 415/552 7584
Seafood & American cuisine
This small restaurant offers a homey atmosphere, local cuisine
and a great view of the San Francisco Bay. Anchor Oyster Bar is
often referred to by the locals as “one of the best seafood places
in the city.” Its popularity, however, often causes patrons to wait
for a table during peak meal times. Popular food selections
include their extensive raw bar, fried crab cakes, Caesar salad
with crab and their fabulous garlic bread.
Hours: Mon-Sat 11:30-22:30 Sunday 16:30-21:30
Reservations are not accepted here.
YAKSING
SOMA District (South of Market Street)
101 Spear Street-One Rincon Center
Tel: 415/781 1111
Chinese cuisine
Frequently called the best dim
sum restaurant in San Francisco,
specializing in traditional and
contemporary dim sum selections.
All food here is freshly prepared and
the service is friendly and customer-
focused. Signature dishes include
Peking duck, Shanghai dumplings, fried
sea bass, cod in black bean sauce and steamed
Chinese broccoli, in addition to classics like Har
Gow, Siu Mai and Xiao Lin Bao. Vegetarian friendly, vegan and
gluten-free options. Wait lines common during peak meal hours.
Hours: Lunch / brunch Mon-Fri 11:00-15:00
Sat/Sun 10:00-16:00
HAKKASAN
Union Square
1 Kearney Street Tel: 415/829 8148
Chinese cuisine
This internationally known restaurant chain offers creative and
delicious menu options to please everyone’s taste. All dishes are
freshly prepared. Hakkasan offers a wide variety of dumplings,
fish entrees and dim sum in addition to their standard san pei,
chicket claypot, Peking duck, seared foie gras salad and egg
fried rice. Vegetarian items are also offered.Their signature
champagne cod is a memorable choice as well. Full bar and
wine list. Pricey. About 6 blocks from Parc 55 Hotel.
Hours: Daily: 11:30-22:00
Closed Sunday / Reservations preferred.
HUNAN HOME’S RESTAURANT
Chinatown
622 Jackson Street Tel: 415/982 2844
Chinese cuisine
Located in the historic Chinatown district, this restaurant offers
a wonderful selection of traditional Chinese as well as American
Chinese dishes. Their staff is courteous and attentive; generally the
food portions are substantial. The spicy hot + sour soup is wonderful
and shouldn’t be missed. Vegetarian friendly, vegan options.
Hours: Daily: 11:30-21:30
Fri-Sat until 22:00 / Reservations are accepted.
MORTON’S – THE STEAKHOUSE
Union Square
400 Post Street Tel: 415/986 5830
Steak / American cuisine
As the name implies, Morton’s offers many steak choices
in very generous sizes – all cooked to perfection. The
house specialty is their 24-ounce porterhouse steak
but they also serve an impressive 16-ounce New York
strip steak. The menu also offers a selection of fresh
fish, lobster, chicken and pork entrees. ull bar and
generous wine selection. Morton’s is proud of their
attentive, friendly service.
Hours: Mon-Thurs 16:00-23:00 / Fri-Sat 14:00-23:00
Sun 17:00-22:15 / Reservations recommended.
BOB’S STEAK & CHOP HOUSE
Financial District
500 California Street (corner of Calif. and Montgomery Streets)
Tel: 415/273 3085
Steakhouse
This restaurant, located inside the Omni Hotel, is easily found on
the California Street Cable Car route as there is a stop in front of
the hotel. This is a traditional American prime steakhouse offering
a wide selection of beef entrees as well as broiled salmon, lobster
tails, rack of lamb, roasted duck and various seafood specials.
Their signature entr e is a -ounce filet mignon topped with a
peppercorn gravy and served with glazed carrots and skillet-fried
potatoes. The super-tender calamari appetizer is also a favorite.
Large portions are served and there is an exciting
variety of desserts. Full bar, ample wine list.
Hours: 06:30 – 23:00 service breakfast,
lunch and dinner.
Reservations accepted.
LEATHERNECK STEAKHOUSE
Union Square
609 Sutter Street Tel: 415/658 9597
American contemporary cuisine
The restaurant, located on the 12th
floor of the historic Marine’s Memorial
Club & Hotel, serves dinner to the public
5 nights a week. It boasts of its honest food
servings, magnificent city views and live
piano music during dinner. Leatherneck’s offers
a wonderful selection of steaks, seafood, chicken and
daily specials. About 5 blocks from Parc 55 Hotel.
Hours: Dinner Tue-Sat 17:30-21:30
Reservations recommended.
SOTTOMARE OYSTERIA & SEAFOOD
North Beach
552 Green Street Tel: 415/398 3181
Seafood cuisine
Located in the popular North Beach district, this restaurant
is known to offer some of the best Italian seafood in San
Francisco. Their outstanding specialty is crab cioppino and
the seafood risotto is also well-regarded. All seafood is fresh
and top quality; large portion servings are normal here. All
selections are reasonably priced. The atmosphere is casual and
unpretentious the staff is attentive and efficient.
Hours: Daily 11:30-21:30 / Reservations accepted.
FINO BAR & RESTORANTE
Union Square
624 Post Street Tel: 415/928 2080
Italian cuisine
A very friendly restaurant, easy walking distance from the
Parc 55 Hotel, offers a wonderful selection of homemade
pasta selections in traditional large portions like Gamberi con
Rigatoni alla Vodka, sea scallop pasta, Cappesante salmon all
Griglia, Linguine con Cozze e Vongole and Salsicce e rigatoni.
Additional menu items include veal and chicken entrees, fried
calamari and pizza – but don’t forget the Zabaglione dessert!
Vegetarian friendly, vegan options. Casual dress. Full bar and
wine selections.
Hours: Mon-Sat 17:30-22:00 / Sunday 17:30-21:30
Savor the City
THE STINKING ROSE
North Beach
325 Columbus Avenue Tel: 415/781 7673
Italian / continental cuisine
Garlic rules the house here. Your nose will tell you when you
are close to their door! The Rose offers an extensive Italian
menu with lots of fresh seafood starters and entrees, tureens
and sizzling skillets of seafood, soups, salads, pasta, pizza,
plus ribs, chicken, rabbit, surf & turf and their Italian meatloaf
specialty. The portions are large and plentiful. And everyone
starts their meal with the restaurant’s signature Garlic Spread
and house-baked focaccia bread. Casual dress. There can be
wait lines at peak meal times.
Hours: 11:30 – 22:00 / Reservations recommended
CLIFF HOUSE
Ocean Beach
1090 Point Lobos Tel: 415/386 3330
There’s something here for everyone and for all occasions. It’s
like 3 restaurants in one: a casual Bistro restaurant with classic
San Francisco cuisine / lunch and dinner in the elegant Sutro’s
/ Sunday brunch in the historic Terrace Room. The Cliff House
also offers amazing and panoramic views of Ocean Beach, the
acific Ocean, Seal Rocks and north to the Marin Headlands
– making it an ideal spot to experience the breathtaking West
Coast sunsets. The Bistro offers casual dining with sandwiches,
pasta, pizza, salads etc. as well as some breakfast selections.
Sutro’s is fine dining at its best with seafoord, steak, chicken,
pork, pasta choices. The champagne Sunday Brunch in the
Terrace Room is exquisite. Reservations recommended.
Check their website (www.cliffhouse.com) for open hours of
each dining opportunity.
LORI’S DINER
Union Square
500 Sutter street Tel: 415/981 1950
American cuisine
The food and atmosphere are typical American 1950s style:
jukeboxes, checkered floor, bright red booths, authentic
memorabilia and a vintage Edsel car. Lori’s is open 24
hours and is only a 5-block walk from the Parc 55
Hotel. Have a classic hearty breakfast or a burger
and fries for lunch. Their menu also includes
other fabulous sandwiches, pasta varieties,
and various grill and entrée options.
THE BUENA VISTA
Fisherman’s Wharf
2765 Hyde Street Tel: 415/474 5044
American / continental cuisine
This historic establishment is located at the end of the
Powell-Hyde Cable Car route at Fisherman’s Wharf. It opened
as the Buena Vista Saloon in 1916. Their world-famous Irish
Coffee recipe was developed and started serving in 1953 – it is
still made the exact same way today and over 2,000 times each
day. The restaurant serves breakfast, lunch and dinner with a vast
menu including Dungeness crab omelets for breakfast to prime
Angus beef steaks for dinner. Selections also include appetizers,
soups, salads, sandwiches and entrees to satisfy everyone. The
cosmopolitan atmosphere can be a bit clamorous at times and
you may have to wait for a table at peak times. But then there
are those who visit only to enjoy their memorable Irish Coffee !
Hours: Mon-Fri 09:00- 02:00 / Sat-Sun 08:00-02:00
ALIOTO’S ITALIAN SEAFOOD RESTAURANT
Fisherman’s Wharf
2840 Taylor Street Tel: 415/673 0183
Italian cuisine
This is the oldest family-owned restaurant in San Francisco. It
overlooks the San Francisco Bay and Golden Gate Bridge qnd
offers a wonderful variety of meal offerings. You’ll find authentic
family recipes, fair portions and friendly service. Alioto’s boasts
it has the city’s finest calamari, served just how you like it, in
addition to their crab bisque and clam chowder and the ever-
popular seafood tower with up to 7 types of seafood with
various homemade sauces. Of course they also offer “simply
fish or seafood” or either with any variety of pasta as well as
steak and chicken entrees. Outdoor seating available.
Hours: Daily 11:00-23:00 / Reservations recommended.
And while you are in
San Francisco, don’t miss
the chance to enjoy:
The EXPLORATORIUM
located on the Embarcadero at Pier 15
This is a museum with a marvelous collection of interactive,
hands-on science and technology exhibits that thrills all ages.
www.exploratorium.edu
The CABLE CARS and the CABLE CAR MUSEUM
The museum is located at 1201 Mason Street.The cable cars
have run up and down the hills in the city since 1873. There
are miles of track and the cable car system is now classified
a historic landmark.
At the museum you will see the inner workings – and under
workings/mechanical operations – of the cable car system
in addition to the many exhibits that present a full history of
San Francisco’s famed transport system. The Mason or Powell
cable car routes have a stop just near the museum entrance.
Admission is FREE.
www.cablecarmuseum.org
The ANCHOR BREWING COMPANY
1705 Mariposa Street 415/863 8350
What would the IELA Congress be like without a brewery tour?
This tour starts with a beer followed by an hour-long tour of the
facility. Tours given daily – reservations required. Taste some of
their great beer - Anchor Steam, Porter, Liberty Ale.
www.anchorbrewing.com
FISHERMAN’S WHARF
Many say the Wharf offers some of the best dining in the world
from a variety of walk-up food kiosks to fine dining at famous
seafood restaurants. It truly is a food lover’s paradise. Here are
some of the options (in addition to those mentioned above): Bistro
Boudin, The Chart House, Cioppino’s, Ghiradelli Ice Cream &
Chocolate Shop, Hard Rock Café, Lou’s Fish Shack, McCormick
& Kuleto’s Seafood, Pier Market Seafood, Sabella & LaTorre,
Scoma’s, the San Franciscan and the Wipeout Bar & Grill. Enjoy!
BEACH BLANKET BABYLON
San Francisco’s internationally acclaimed and hilarious music
review. This is a production that delights all audiences and will
guarantee a perfect night out with friends.
Full details at www.beachblanketbabylon.com.
CHATEAU MONTELENA TASTING ROOM
A Napa Valley experience just a couple of blocks from the Parc
55 Hotel. The winery’s tasting room is located in the Westin St.
Francis Hotel on Powell Street. Chateau Montelena has always
been committed to producing world-class wines and is best
known for its Estate Cabernet Sauvignon. Its Chardonnay won
the 1976 Paris Tasting. Open daily 13:00-20:00. t
•••••
Jim Kelty
AIRWAYS FREIGHT CORPORATION
CHICAGO OFFICE
E: jimkelty.at.airwaysfreight.com
W: www.airwaysfreight.com
HOST
MEMBER
So many places to eat and
so little time . . . the essential dilemma
for all food-loving visitors
to San Francisco.
The high quality and quantity of
restaurants make San Francisco an
unparalleled food city to enjoy. Its
international character with trendy and
eclectic neighborhoods/districts only
enhance its reputation for
farm-fresh, ingredient-driven food
options and menus.
Listed here are just a few places I urge
you to consider during your stay while
attending the 2018 Congress and
Partnering Event. Unfortunately, my
favorite restaurant when I lived in the
area closed a couple of years ago and
I am still looking for a replacement.
Bon appetit!
IT’S ALL ABOUT

34 IELA}}REPORT86 35
COUNTRY FILE: INDIA •
Facts & Statistics
Location: South Asia
Capital: New Delhi
Largest City: Mumbai
Official Languages: Hindi, English
Religion:
79.8% Hinduism,
14.2% Islam,
2.3% Christianity,
1.7% Sikhism,
0.7% Buddhism,
0.4% Jainism,
0.9% others
Population: 1,324,171,354 (2016)
Currency: INR
India is a great mixture of cultures,
faiths, and colors. India is the biggest
and most ancient experiment in which
almost all racial and ethnic groups of
the world have met and mixed.
Indian Society and their Values
FAMILY
In India, the family is the most important
institution to have survived through the ages.
India, like most other less industrialized,
traditional, eastern societies is a collectivist
society that emphasizes family integrity, family
loyalty and family unity. A joint family includes
kinsmen and three to four generations, including
uncles, aunts, nieces, nephews and grandparents
living together in the same household. It is a
group composed of a number of family units
living in separate rooms of the same house.
Family members eat the food cooked at one
hearth and share common income and property.
They are related to one another through family
ties, and worship the same idols. The joint family
has always been the preferred family type in the
Indian culture, and most Indians at some point
in their lives have participated in joint-family
living. However, the practice of joint-family living
is being reconsidered by some younger Indians
who prefer to live independently.
THE PEOPLE
The people in India are friendly and helpful.
Indians like to talk, gossip, engage in animated
discussions, indulge in conspiracies and watch
soap-opera dramas. Part of this may be related
to their tradition of having an oral culture.
Long before many things were written
down, stories and information were
passed along orally from generation to
generation. Great importance is placed
on friendship. Making casual friends
in India is very easy. A special effort
is made to make foreigners feel
welcome. Tourists who venture
outside the cocoon of organised
tours find they are overwhelmed
with invitations for tea, food or a
visit to a person’s home. It is not
uncommon for an Indian to approach a foreigner
on the street and invite him or her to a village
festival or a wedding party. Sometimes, poor
families offer extraordinary meals. Offers of
money are inevitably turned down and regarded
as an insult.
UNITY IN DIVERSITY
Geographical Unity:
India has always been an uninterrupted
geographical entity. Thus goes the popular
saying, “from Kashmir to Kanyakumari, India is
one.” The concept of ”Bharatmata,” the national
song “Vande Mataram,” and national anthem
“Jana-gana-mana” clearly project India as one
geographical unit.
Political Unity:
Political unity has its origin in the country’s long
past. Even after the British conquest of India,
political unity was maintained with a uniform
pattern of law, penal code, administrative works,
etc. everywhere inside the country. The concepts
of “Dandasamata” (uniformity of the penal code)
and “vyavahara samata” (uniformity in judicial
procedures) invoked by Asoka became the ideal
for all the rulers of India. No Mughal rule, British
rule or the present democracy in India have
escaped it. Thus politically, India remained one,
remains one and will remain one in the future.
Religious Unity:
Diverse religions found their way into the
Indian subcontinent. Spiritualism is the most
essential part of an Indian’s life. Many sects and
creeds have gained momentum. Everybody
pays respect to Ramayana, Mahabharata and
other scriptures anywhere and everywhere in the
country. The holy places in India are adored by
everybody. Everybody takes pride in chanting
such place names ignoring the differences of
regions. For this religious unity, India is famous
in the world.
Cultural Unity:
In spite of differences in language,
religion, dress and manners, Indian culture is
homogeneous. Many festivals like Holi, Diwali,
Dushhera, Rakshabandhan, Idd, Christmas and
Good Friday are observed throughout the
country with their colourful palettes. The caste
system, family sanctity, modes of offerings, and
several social ceremonies are practiced similarly
in different parts of the country.
Linguistic Unity:
Although sixteen or more languages and
numerous dialects exist in India, Hindi is widely
spoken. English is used more or less for carrying
on official correspondence.
MEETING AND GREETING
Westerners may shake hands, however, greeting with
“namaste” (placing both hands together with a slight
bow) is appreciated and shows respect for Indian customs
(for example, when entering a hotel lobby or restaurant).
NAMES AND TITLES
The most common honorifics in India are usually placed
immediately before the name of the subject. Honorifics, which can
be used for any adult, include “Sri“ (also written as Shri), “Smt“ and
“Kum.“Forinformaltalkingorconversationbetweenindividualsofthesameage
or with subordinates, first names are used. In e-mails, sometimes the recipient
is referred to as Mr. /Ms. / Mrs. and the second name or last name is used.
BODY LANGUAGE
• Public displays of affection are not appropriate.
• Indians generally allow an arm’s length space between themselves
and others. Indians value personal space.
• Indian men may engage in friendly back patting merely as a sign of
friendship.
• When an Indian smiles and jerks his/her head backward -- a gesture
that looks somewhat like a Western “no” -- or moves his head in a
figure 8, this means “yes.”
• The Western side-to-side hand wave for “hello” is frequently interpreted
by Indians as “no” or “go away.”
• Only the right hand is used to touch someone, pass money or pick
up merchandise. The left hand is considered unclean.
• The head is considered sensitive and should not be touched.
• Feet are sacred for holy men and women. Pointing footwear at people
is considered an insult.
• Indians are very sensitive to being beckoned rudely. A hand and arm
waved up and down (Western “good-bye”) means “come here.” Indians
beckon by extending the arm palm down, and making a scratching
motion with fingers kept together.
• ointing with a single finger or two fingers is considered rude.
• Pointing can be with the chin, whole hand or thumb. The chin is not
used to point at superiors.
CORPORATE CULTURE
• In India, one is likely to encounter two types of companies. The first is
a traditional, family-run business. The second is a more modern, hi-tech
operation that applies Western business methodology.
• Decisions are strongly influenced from the top. Usually one person
makes all major decisions. It is advisable to attempt to deal with the
most senior-level person available.
• It is considered rude to plunge into business discussions immediately.
It is preferable to ask about the counterpart’s family, interests, hobbies,
etc. before beginning business discussions.
• Offering a sugary, milky tea, coffee or a soft drink is common in India.
The glass or cup may be refilled as soon as it is emptied.
• Indians do not generally touch one
another as part of communication.
• Business cards are exchanged and
Indians are very conscious of the
protocol. English is appropriate for
business cards.
DINING AND ENTERTAINMENT
• Initial business entertainment is done in restaurants in
prestigious hotels. Business can be discussed during meals.
Hosts should initiate business conversation.
• An Indian may feel offended if an invitation to visit his home
or come to dinner is flatly denied by the business counterpart.
• Spouses are often included in social/business functions.
• Strict orthodox Muslims don’t drink any alcohol. Most Hindus,
especially women, do not consume alcohol.
• Arriving 15-30 minutes later than the stated time for a dinner
party is expected.
• At a social gathering, a garland of flowers is often placed around a
guest’s neck. After a few minutes, it should be removed and carried
in the guest’s hands to show humility.
• It is polite to allow hosts to serve guests. Refusing food is impolite,
and guests shouldn’t feel obligated to empty their plates. Hindu hosts
are never supposed to let their guests’ plates go empty.
• If a host eats with his hands, guests should do the same. When
utensils are not used, a guest should use his right hand and first three
fingers and thumb only to eat.
• Guests should take food from a communal dish with a spoon, never
with their fingers. Chappati or poori (bread) torn into small chunks can
be used to scoop up food.
• The host pays for guests in a restaurant.
• Guests give gifts to the host and the host’s children as a “thank you.”
• Guests should reciprocate invitations to a meal with a meal of
comparable value. Inviting someone to a far more lavish dinner may
embarrass him or her.
DRESS
• For business, men wear suits and ties. During summer months,
jackets can be omitted.
• Women wear conservative pantsuits or dresses.
GIFTS
• Gifts are given with both hands. Gifts are not normally opened in
the presence of the giver.
• Gifts from the giver’s country are appreciated (perfume, chocolates,
small china or crystal objects).
• Gifts are not normally expected at the first meeting. Gifts may be
given once a relationship develops.
• Never give leather as a gift to Hindus, as many are vegetarians and
will consider the skin of a dead animal to be offensive.
HELPFUL HINTS
• When an Indian answers, “I will try,” he or she generally means
“no.” This is considered as a polite “no”.
• Many Indians do not wear shoes inside a home. Guests should
follow the lead of the host and also make sure socks are clean and
do not have holes.
• It is polite to apologize immediately if feet or shoes touch another
person.
• Permission should be requested
before smoking. It is considered
rude to smoke in the presence of
elders.
• Showing anger is impolite. t
INDIA
OFFICIALLY
THE REPUBLIC
OF INDIA
country fi e
IELA}}REPORT86
}}Source:
“Cultural Skills and Competence” file from the
IELA Education and Training Working Group -
Sudhir Dhavan

COUNTRY FILE: INDIA •
INDIA
country fi e
1
THE EXHIBITION CENTRE, HELIPAD
GROUND, GANDHINAGAR
GUJARAT
INDOOR SURFACE 93.000 SQM
OPEN SURFACE 34.000 SQM
10
CIDCO INTERNATIONAL EXHIBITION
AND CONVENTION CENTRE
NAVI MUMBAI
2
INDIA EXPO CENTRE
NEW DELHI
9
HITEX
HYDERABAD
FUTURE EXTENSION 8.800 SQM
3
PRAGATI MAIDAN
NEW DELHI
FUTURE EXTENSION 200.000 SQM (JUNE 2019)
8
CTC CHENNAI TRADE CENTER
CHENNAI
7
CODISSIA TRADE FAIR COMPLEX
COIMBATORE
6
JAIPUR EXHIBITION & CONVENTION
CENTRE
JAIPUR
4
BIEC BANGALORE INTERNATIONAL
EXHIBITION CENTRE
BANGALORE
FUTURE EXTENSION +18.000 SQM (BEFORE 2020)
5
BEC BOMBAY EXHIBITION CENTRE
(BCEC)
MUMBAI
PLASTINDIA
NEXT EDITION 2021 (three-yearly)
INDUSTRY Plastics
ORGANISER PLASTINDIA FOUNDATION
SIZE OF THE SHOW 125,000 SQM
VENUE Ahmedabad, Guyarat
ITME
NEXT EDITION December 2020 (four-yearly)
INDUSTRY International Textile Machinery
ORGANISER INDIA ITME SOCIETY
VENUE BCEC *1
IMTEX
NEXT EDITION January 24th
-30th
2019
INDUSTRY Metal Forming Industry
ORGANISER IMTMA
VENUE BIEC
AERO INDIA
NEXT EDITION February 2019
INDUSTRY Commercial and Military Air Show
ORGANISER DRDO / AESI *2
VENUE Air Force Station Yelahanka, Bengaluru
DEFEXPO
NEXT EDITION April 11th
-14th
2018
INDUSTRY Land, Naval & Internal Homeland
Security Systems
ORGANISER PRODUCTION MINISTRY OF DEFENCE *3
VENUE Arulmigu Nithyakalyana Perumal Temple *4
PRINT PACK
NEXT EDITION February 1st
-6th
2019
INDUSTRY Graphic Arts Industry
ORGANISER IPAMA
VENUE India Expo Centre
STONA
INDUSTRY Granite and Stone
ORGANISER FIGSI
VENUE BIEC
CPHI/ PMEC
NEXT EDITION December 2018
INDUSTRY Pharmaceutical
ORGANISER UBM INDIA
VENUE BCEC & BKC
PLASTIVISION
NEXT EDITION February 28th
– March 4th
2019
INDUSTRY Plastics
ORGANISER AIPMA
VENUE Pragati Maidan, New Delhi
AUTO EXPO
INDUSTRY Motor
ORGANISER SIAM/ ACMA / CII
VENUE India Expo Mart *5
BC INDIA
NEXT EDITION December 11th
-14th
2018
INDUSTRY Construction Machinery
ORGANISER MESSE MUNCHEN
VENUE HUDA Ground, Gurgaon, Delhi
EXCON
NEXT EDITION December 2019
INDUSTRY Construction Equipment and Technology
ORGANISER CII
VENUE BIEC
*1
BCEC BOMBAY CONVENTION
& EXHIBITION CENTRE.
*2
DEFENCE RESEARCH AND
DEVEVELOPMENT ORGANISATION (DRDO).
/AERONAUTICAL SOCIETY OF INDIA (AESI).
*3
DEFENCE EXHIBITION ORGANISATION
OF DEPARTMENT OF DEFENCE.
PRODUCTION, MINISTRY OF DEFENCE.
*4
ARULMIGU NITHYAKALYANA PERUMAL
TEMPLE, THIRUVIDANTHAI, THIRUPORUR
TALUK, KANCHEEPURAM, EAST COAST
ROAD, CHENNAI.
*5
INDIA EXPO MART, GREATER NOIDA,
UTTAR PRADESH.
TOP TRADE SHOWS
TOP 10 INDIA VENUES

IELA Report - Edition 86 - Spring 2018

IELA Report - Edition 86 - Spring 2018

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IELA Report - Edition 86 - Spring 2018