ICEflo Implementation Management - A SaaS solution to bridge the gap between Project Management and Service Management. ICEflo is a web based software solution for managing time-constrained change. Take a look at this brief overview of ICEflo features and context of use.

1. Why ICEflo? http://www.iceflo.com October 2009 v1d2

2. ICEflo – What is it ? An innovativeweb basedSaaS solution, designed specifically to manage time constrained change whilst protecting service availability A solution with a unique real-time forecasting engine, continuous status monitoring and automated threshold alerting A flexible and generic solution that can be applied to any business or technical change scenario Changes of this type are managed via a Schedule of Events (SoE) ICEflo facilitates the construction and execution of SoEs ICEflo is neither Project Management software nor Service Management software – but fills the significant gap between these product families 2 © 2009 Agenor Technology Ltd

3. When would you use it? Introducing a new application or infrastructure solution into Production service Upgrading an existing application or infrastructure solution – with either a functional enhancement or a maintenance release Planning and executing a Business Continuity / Disaster Recovery event – both regular planned rehearsals and the “real-thing” Re-locating an existing business service to a new physical platform, perhaps in a new datacentre. ICEflo is best used when time is constrained and when Service Level Agreements mean that availability is the top priority. 3 © 2009 Agenor Technology Ltd

4. ICEflo Positioning Gartner Market Size Global - £800m pa UK - £100m pa Gartner Market Size Global - £10bn pa UK - £1bn pa Solution Gap Deployment or Implementation Project Mgmt Solutions IT Operations Solutions © 2009 Agenor Technology Ltd 4

5. The Solution Gap 5 © 2009 Agenor Technology Ltd

6. Product Features 6

7. The Spreadsheet Version 7

8. The ICEflo Version 8

9. ICEflo – Increased Control 9

10. Real-Time Gauge Status 10

11. Home Page 11

12. Defining Tasks 12

13. SoE Structure Header Stage 4 3.12 Task Level Detail – Team – Role - Person Task Status & Dependency Indicators 3.13 Task Level Detail – Team – Role - Person 3.14 Task Level Detail – Team – Role - Person 3.15 Task Level Detail – Team – Role - Person Checkpoint Stage 1 Header Checkpoint Stage 5 Header Checkpoint Stage 6 Header Checkpoint Stage 2 Header Checkpoint Stage 3 Header Checkpoint Stage 4 Header Checkpoint Pre-Imp Phase Implementation Phase Post-Imp Phase Structure Replicated for Backout SoE 13 © 2009 Agenor Technology Ltd

14. Scheduling Schematic SoEActual/Forecast End SoEActual/Forecast End SoEActual/Forecast End SoEActual/Forecast Start Green RAG Amber RAG Red RAG Agreed Change Window Service Protection Period Maintenance Window / DR RTO Timeline Service Up Time Service Down Time 14 © 2009 Agenor Technology Ltd

15. Task Lifecycle During Construction 15 © 2009 Agenor Technology Ltd

16. SoE Lifecycle During Construction Initial 16 © 2009 Agenor Technology Ltd

17. During Execution Task Lifecycle 17 © 2009 Agenor Technology Ltd

18. SoE Lifecycle During Execution Post Implementation Phase Implementation Phase 18 © 2009 Agenor Technology Ltd Pre-Implementation Phase