HubnSub is a flexible workflow system that simplifies team’s process and service desk operation. It helps organizations to align support services in various departments, while providing a wealth of information and KPIs about team’s performance, utilization and customer satisfaction.
3. HubNSub is here to the rescue.
Track Service
Requests
Automate approvals
Enhance
communication
4. Cutting down waste and saving energy.
Paperless, Self service
Getting red of paperwork,
waiting time and
unnecessary follow up.
Quick Deployment
time
It takes minutes to kick
start, customize the system
and get your team
onboard.
Cloud based.
Does not require local
server hosting or
maintenance contracts.
Open source
No License fees, more
security and accountability.
Cost effective
Can easily be scaled to
help enterprise and has
simple deployment model.
5. The various ways HubNSub.com can be used.
HubNSub Can be used as Use
Service Management √√
Workflow System √√
Internal Portal √√
External service Delivery Portal √√
Task Management √
Project Management X
Strategic Business units Use
All functions: IT, HR, Sales,
Facility,…
√√
Service delivery portal in service
teams.
√√
6. Helping management be in control.
Employee Engagement
Easily assign tasks and manage
what your team working on in
real time
Reduce politics
By having a single version of
truth, you can avoid conflicts
and false reporting.
Improve team's response
Direct notifications and cross
platform apps can improve
productivity.
Smart load balancing
The system can automatically
balance the work load and
assign tasks smartly.
Single version of truth
Having a one equation to
measure all your different teams
and department
Escalation
Get direct feedback about the
quality of service and know
exactly what needs assistance.
Continues improvement
With analytics and feedback you
get detailed reports to improve
your service.
Performance monitoring
Detailed KPIs and SLA about
each request, It allows you to
measure your team’s success.
11. Employees and users
02
Catalogue of services
Easily navigate through all the
services provided by different teams
and departments within your
organization
04
Direct connection with
service provider
Stay connected with the service provider
so you can easily know relative updates
and ETA about the service and handle any
issues.
01
Tracking requests
See all updates in real time as they
happen and track your work each
step of the way
03
Well informed about the
updates
Real time notifications and updates about
each steps within your request. With in-app
chat system, you can get will informed
about missing requirements or urgent
issues and updates
16. Improving team’s performance
02 Mobility, access
from anywhere
Weather on desktop or
smartphones. Always be
connected to your work and
your team. By getting instant
notifications and tracking your
requests in real time
01
KPIs (Key performance
indicators)
Analyzing multiple metrics to
allow companies to continue
improving their process and
empower employees
03Single version of
truth
Having a one equation to
measure all your different
teams and department
18. Simplifying your work process
Follow up
Get notifications and be able
to communicate with the
service provider to get more
details or info.
Prerequisites
Save your time asking
around and know exactly
what is required to
complete each request
History & Archiving
See all your request in one
page and get history about
each request and service.
Tracking requests
Follow your request each
step of the way and know if
your request is done or not
20. Enhance cross department communications
Feedback
As a part of the improvements to the
service being provided. Measure SLAs
and know how each request is being
handled
Rating
By knowing the quality of service being
provided by your team. You can
evaluate employees and know witch
aspect of the service to improve
22. Employees and users.
02
Catalogue of services
Easily navigate through all the
services provided by different teams
and departments within your
organization
04
Direct connection with
service provider
Stay connected with the service
provider so you can easily know
relative updates and ETA about the
service and handle any issues.
01
Tracking requests
See all updates in real time as they
happen and track your work each
step of the way
03
Well informed about the
updates
Real time notifications and updates about
each steps within your request. With in-app
chat system, you can get will informed
about missing requirements or urgent
issues and updates