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Background Check Approved: C.A.R.E. Customer Service
- 1. BACKGROUND CHECK APPROVED RiskAssessmentGroup.com (866) 777-1114 Helping you build a better team. Risk Assessment Group Background Screening & Hiring Solutions
- 2. OUR CULTURE We can restore your faith in customer service. We start with C.A.R.E. and remain focused on providing you with services and system features tailored specifically around your needs. Compliance Accuracy Reliable Turnaround Time Exemplary Customer Service Risk Assessment Group was established in 1997 and is headquartered in Tempe, Arizona. Each executive member of our team has over 20 years experience in loss prevention, corporate security, human resources, and customer service. Til’ this day, ur sole focus remains on employment background screening. Working within the boundaries of state and federal law, we provide this service using a highly encrypted proprietary software, which is managed and upgraded by our in-house IT team. We are the only employment screening service provider in the industry who offers fully customizable solutions. Our customer retention rate remains at over 90%. This includes fortune 500 companies and companies who employ less than 100 individuals. What sets us apart from our competitors is the relationship we create with our clients. We do not embrace tier management, therefore each client is handled by a specialized representative who is thoroughly trained and FCRA certified. All Risk Assessment Group employees, including account representives and research center employees, are based in the U.S. At Risk Assessment Group we care about our employees as much as our clients. We promote an environment that encourages participation, higher education, diversity, community sevice, and family values. riskassessmentgroup.com Helping you build a better team C.A.R.E.
- 3. Performance Verifiers DOT Verification Criminal Record Searches SSN Verification Drug Screening •Education Verification •Employment Verification •Driving Records •Credit Checks •Address Verification •SSNVS •Consent Based SSN •E-Verify •City •County •State •National •Federal •OFAC •OIG/GSA •Sanctions •Terrorist Watch List •Denied Entry •Many more •OTR/MVR •DOT Compliant Employment Verification`` •Urine/Hair •Alcohol •5 Panel •10 Panel •DOT •Automated •FREE MRO Contact us for a personalized walkthrough of our system. (866) 777-1114 SCOPE OF SERVICE
- 4. The feature allows you to email a link to your applicants so that they can initiate their own background checks. ExpressApp also acts as a portal for electronic background authorization forms. ExpressApp keeps track of emails and response time so that you can better manage the employment offer stage. Background Authorization Forms State-Specific Compliance Forms Secure Storage Free Adjudication Service Free Medical Review for Drug Test Positives Quarterly Service Audits Dedicated Customer Service Reps & Supervisors ExpressApp Auto Entry Early Assessment Report Services (E.A.R.S.) Customizable Management Reports Plus riskassessmentgroup.com Helping you build a better team ADDED SERVICES Where good service is standard and immediate response is free. “Choosing the right applicant can be hectic for me. I’m glad the I’ve got you guys on my side. Every time there is a concern about an applicant, someone from your staff calls me immediately.” Aly - Loss Prevention Manager National Restaurant Chain NO START UP FEES NO MONTHLY MINIMUMS NO CONTRACT When a criminal record is identified before a background check is complete, our system will notify the user by email. Our management reports include statistics on overall cost, fees, performance and more. The report is broken down by user and department. Do you need a custom report? Let us know and we’ll build it at no cost to you.
- 5. FCRA Fair Credit Reporting Act When reviewing your forms it is important to understand the language requirements set forth by the Consumer Financial Protection Bureau (CFPB). Our disclosure and consent forms meet the requirements of the FCRA and will ensure that you are protected from any EEOC negligence claims. Disclosure and Consent Adverse Action The Risk Assessment Group is classified as a Consumer Reporting Agency (CRA). The FCRA was created to help employment screening companies and credit bureaus protect individuals, in this case - your applicant, by promoting accuracy and privacy in our files and reports. A “Summary of Consumer Rights” can be downloaded from our website at: www.riskassessmentgroup.com Consumer Reporting Agencies & Applicant Rights We also maintain compliance with: FAA - Federal Aviation Administration NRC - Nuclear Regulatory Commission DOT - Department of Transportation SEC - Security and Exchange Commission riskassessmentgroup.com Helping you build a better team Risk Assessment Group, Inc.Risk Assessment Group, Inc. @RiskGRP State Laws Many states have additional laws designed to further protect applicants. Our forms will keep you compliant with those laws and updated on any changes. Follow our social media for immediate updates. This is a two step process used to notify applicants when they do not meet the hiring criteria of your company. We offer a “one-click” solution that takes care of this process for you. All correspondence is attached to the completed order. All forms are compliant and up-to-date. Introduction letters are customizable.
- 6. “We are very impressed with your customer service. Of all of our vendors you are certainly the most attentive.” Mike - Director of HR Major Electronic Firm Customer Service P.O. Box 27443 Tempe, AZ 85285-7443 Phone: (480) 777-1114, (866) 777-1114 Fax: (480) 777-3776 or (866) 777-0004 Email: info@RiskAssessmentGroup.com Risk Assessment Group, Inc. Risk Assessment Group, Inc. @RiskGRP Ours is a proprietary software that houses features created by your peers but is written and mantained by our in-house IT experts. Nothing about our software is outsourced which means we’re ready to customize it for your team. & Technical Support Processing No tiered customer support Returned emails & phone calls within 2 hours guarenteed Support from trained intelligent people We use an old-school philosophy when communicating with your team: Ready to Integrate Unlimited Users -Customized Access Restrictions Customizable Management Reports & Transparent Invoicing Encrypted & Secure Accessible and Uncomplicated BACKGROUND CHECK APPROVED RiskAssessmentGroup.com (866) 777-1114