Automation is coming. Make no mistake, automation is a survival imperative for the business. However, automation is a difficult topic for IT and others who see automation as a threat to their job. We’ll discuss the benefits of automation for the business, Application Development, Operations, and other stake holders. Next, we’ll explore ways to win hearts and minds of those who are might initially be against automation. Finally, we’ll discuss ways to evaluate how to identify areas to automate and effective ways to measure results. This talk is meant to provide concrete and empirically successful examples of companies who have adopted automation and benefited the company, IT professionals, and all other stakeholders. Being an agent of change for the better in your company is difficult. With these examples you should be better prepared to accelerate your company’s effectiveness and improve the quality of life of employees.

1. Relax: Automation Replaces Tasks not People
Robert Reeves, CTO Datical
@robertreeves
r2@datical.com

2. Breathe.

4. This does
not affect
you.

5. But this
does…

6. Average Company Lifespan on S&P 500
1964: 33 years
2016: 24 years
2027: 12 yearshttps://www.innosight.com/insight/creative-destruction/

7. The Value of
DevOps

8. 8

9. “I publicly offered to wager $500,000 that no
investment pro could select a set of at least
five hedge funds – wildly-popular and high-
fee investing vehicles – that would over an
extended period match the performance of
an unmanaged S&P-500 index fund
charging only token fees.”
Warren Buffett, Letter to Berkshire Hathaway Shareholders, 2016

10. He won.
That’s a big deal.

11. “In a follow-up survey last year, we gathered
stock ticker data and performed additional
analysis on responses from just over 1,000
people who volunteered the names of the
companies where they worked, and whose
companies are publicly traded.”
State of DevOps Report, 2015

12. “We found that these people were from 355
companies, and they all outperformed the
S&P 500 over a three-year period.”
State of DevOps Report, 2015

13. “The publicly traded companies that had
high-performing IT teams had 50 percent
higher market capitalization growth over
three years than those with low-performing
IT organizations.”
State of DevOps Report, 2015

14. The geeks won.
That’s an even bigger deal.

15. How do we get there?

16. DevOps is a life style.
You don’t buy it, you live it.
16

17. DevOps leads to Speed
Speed leads to Agility
Agility leads to Experimentation
Experimentation leads to more
Successes

18. More Successes means
you won’t become Sears.

19. “The future is already here —
it's just not
very evenly distributed.”
William Gibson

20. “This is easy.”

21. How does Operations View Development?
 Needy and whiny.
 Focuses too quickly on the “new” and
“shiny”.
 Do not realize it’s a dangerous world.
 Petulant.
 Constantly missing the impact of their
changes on the rest of company.
 Move too fast.

22. How does Development View Operations?
 They always say “No.”
 Have an antiquated view of software
delivery.
 Manual.
 Takes too long to get a response and
it’s always “No.”
 Ineffective. “I’m just going to use
AWS and ignore them.”
 Always added at the end and
provides no value.

23. How do we get there?

24. 24

25. In New Jersey, you can’t pump your own gas.

26. 26

27. For our Operations Professionals:
 DevOps is happening. Make peace with it.
 Companies that adopt DevOps have higher market
capitalization growth than those that do not.1
 You can have greater resiliency and fewer support calls
by shifting left.
 You will fail if you do not provide self-service and help
all of your teams enable security everywhere.
1. Puppet Labs. “State of DevOps Report 2015”

28. For our DevOps Professionals:
 DevOps is not a Billy Club. Quit hitting people with it.
 You will lose the Security Argument.
 You will lose the Compliance Argument.
 Security is in Operations. They are part of your team.
 You will fail if you do not help your Operations team
adopt DevOps.

29. 29
Establishing Trust

30. Establishing Trust with DevOps
Evangelize early and often.
Explain WIFMs.
Create win-win situations.

31. 31

32. How to Win Hearts and Minds
 Never Waste a Crisis.
 Identify & Celebrate the Ideal.
 Appeal to the Human.

33. It’s OK to fail.
Just don’t do it the same
way twice.

34. And remember…

35. Breathe.

36. @robertreeves
r2@datical.com
36