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DevOpsDays Houston 2019 - Robert Reeves - Relax: Automation Replaces Tasks not People


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Automation is coming. Make no mistake, automation is a survival imperative for the business. However, automation is a difficult topic for IT and others who see automation as a threat to their job.

We’ll discuss the benefits of automation for the business, Application Development, Operations, and other stake holders. Next, we’ll explore ways to win hearts and minds of those who are might initially be against automation. Finally, we’ll discuss ways to evaluate how to identify areas to automate and effective ways to measure results.

This talk is meant to provide concrete and empirically successful examples of companies who have adopted automation and benefited the company, IT professionals, and all other stakeholders.

Being an agent of change for the better in your company is difficult. With these examples you should be better prepared to accelerate your company’s effectiveness and improve the quality of life of employees.

Published in: Technology
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DevOpsDays Houston 2019 - Robert Reeves - Relax: Automation Replaces Tasks not People

  1. 1. Relax: Automation Replaces Tasks not People Robert Reeves, CTO Datical @robertreeves
  2. 2. Breathe.
  3. 3. This does not affect you.
  4. 4. But this does…
  5. 5. Average Company Lifespan on S&P 500 1964: 33 years 2016: 24 years 2027: 12 years
  6. 6. The Value of DevOps
  7. 7. 8
  8. 8. “I publicly offered to wager $500,000 that no investment pro could select a set of at least five hedge funds – wildly-popular and high- fee investing vehicles – that would over an extended period match the performance of an unmanaged S&P-500 index fund charging only token fees.” Warren Buffett, Letter to Berkshire Hathaway Shareholders, 2016
  9. 9. He won. That’s a big deal.
  10. 10. “In a follow-up survey last year, we gathered stock ticker data and performed additional analysis on responses from just over 1,000 people who volunteered the names of the companies where they worked, and whose companies are publicly traded.” State of DevOps Report, 2015
  11. 11. “We found that these people were from 355 companies, and they all outperformed the S&P 500 over a three-year period.” State of DevOps Report, 2015
  12. 12. “The publicly traded companies that had high-performing IT teams had 50 percent higher market capitalization growth over three years than those with low-performing IT organizations.” State of DevOps Report, 2015
  13. 13. The geeks won. That’s an even bigger deal.
  14. 14. How do we get there?
  15. 15. DevOps is a life style. You don’t buy it, you live it. 16
  16. 16. DevOps leads to Speed Speed leads to Agility Agility leads to Experimentation Experimentation leads to more Successes
  17. 17. More Successes means you won’t become Sears.
  18. 18. “The future is already here — it's just not very evenly distributed.” William Gibson
  19. 19. “This is easy.”
  20. 20. How does Operations View Development?  Needy and whiny.  Focuses too quickly on the “new” and “shiny”.  Do not realize it’s a dangerous world.  Petulant.  Constantly missing the impact of their changes on the rest of company.  Move too fast.
  21. 21. How does Development View Operations?  They always say “No.”  Have an antiquated view of software delivery.  Manual.  Takes too long to get a response and it’s always “No.”  Ineffective. “I’m just going to use AWS and ignore them.”  Always added at the end and provides no value.
  22. 22. How do we get there?
  23. 23. 24
  24. 24. In New Jersey, you can’t pump your own gas.
  25. 25. 26
  26. 26. For our Operations Professionals:  DevOps is happening. Make peace with it.  Companies that adopt DevOps have higher market capitalization growth than those that do not.1  You can have greater resiliency and fewer support calls by shifting left.  You will fail if you do not provide self-service and help all of your teams enable security everywhere. 1. Puppet Labs. “State of DevOps Report 2015”
  27. 27. For our DevOps Professionals:  DevOps is not a Billy Club. Quit hitting people with it.  You will lose the Security Argument.  You will lose the Compliance Argument.  Security is in Operations. They are part of your team.  You will fail if you do not help your Operations team adopt DevOps.
  28. 28. 29 Establishing Trust
  29. 29. Establishing Trust with DevOps Evangelize early and often. Explain WIFMs. Create win-win situations.
  30. 30. 31
  31. 31. How to Win Hearts and Minds  Never Waste a Crisis.  Identify & Celebrate the Ideal.  Appeal to the Human.
  32. 32. It’s OK to fail. Just don’t do it the same way twice.
  33. 33. And remember…
  34. 34. Breathe.
  35. 35. @robertreeves 36