Lee Kee Siang - How NLB Leverages on BCM, Cloud and Big Data for its Services

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1 like•1,492 views

Hoi Lan Leong

BCM Conference 2013

Education Technology

How NLB Leverages the Cloud, BCM &
Big Data to Deliver its Services
Lee Kee Siang, CIO / Director – Technology & Innovation
kee_siang_lee@nlb.gov.sg
All Rights Reserved. National Library Board Singapore

Quick Facts
Libraries

1 National Library
3 Regional Public Libraries
21 Public Libraries
Other Libraries

2

All Rights Reserved. National Library Board Singapore

Quick Facts
Libraries
Membership
Visits

1 National Library
24 Public Libraries
Other Libraries
More than 2m members
More than 36m visits

Loans

More than 33m loans

Collection

More than 1.5m titles
More than 8.5m items

Online Usage

Digital User Visits: > 8.1m
e-Retrievals: > 47.4m
FY2010 figures
3

All Rights Reserved. National Library Board Singapore

Today … LIBRARY comes to you
BUILD VIRTUAL

BUILD “DIY”

BUILD MORE

4

All Rights Reserved. National Library Board Singapore

We Built More … Built Virtual …
Built “DIY”

5

All Rights Reserved. National Library Board Singapore

Internet of Things (RFID)
•No more queues
•Almost instantaneous
borrowing & returning
•Efficiency in operation
•Cost avoidance

RFID check-in

RFID Gates

RFID sorting

RFID check-out

SMS, Email Notification, Web and Mobile
6

All Rights Reserved. National Library Board Singapore

Connected LifeStyle
Anytime, anywhere, any device
In Singapore…
Household Broadband Penetration Rate: 105%

Mobile Population Penetration Rate: 152%
> 60% of population are Facebook members

Seventy-eight per cent of people in Singapore now
have one smartphone, up from 74 per cent last year.
Two in five own a tablet computer, compared with one
in three a year ago. -- ST PHOTO: TED CHEN (18
Jun 2013, The Straiits Times)
Source:
IDC

7

All Rights Reserved. National Library Board Singapore

7/23

BIG DATA - Enterprise Business
Intelligence
Structured Data

BI Applications
On Demand Analysis

Dashboards
MOTS

Collection

Finance

HR

EIS

...

Analytics

Unstructured Data
Business Analytics

8

Demand
Analysis
Cost
Modeling

Collection
Planning

...

All Rights Reserved. National Library Board Singapore

Search Engine Optimisation & Data
Mining
NLB content!!

60.97%

32.50%

Monthly Page Views:
400 to 175,000!!!

9

37.43%

37.85%

All Rights Reserved. National Library Board Singapore

Search Engine Optimisation &
Data Mining
NLB SearchPlus –
One Search Service

Data Mining:
Read Alike

10

All Rights Reserved. National Library Board Singapore

Big Data – Connecting Knowledge
Via data mining and text analytics

Identify related content for
Infopedia and PictureSG
using Mahout and Hadoop

“Patrons also
borrowed these…”

11

All Rights Reserved. National Library Board Singapore

11/23

Big Data – Connecting Knowledge
Text Analytics + Linked Open Data
Some possibilities
Enrich with Linked
Open Data

Related content
recommendations

Related content
processing

- across collections
- across languages
- LOD enriched

Enrich with machine
translation
12

All Rights Reserved. National Library Board Singapore

Using GIS to M-A-P libraries data
> 130 million rows of data
• 100,000,000 loans
• 24,000,000 books
•
6,000,000 patrons
(NLB)

M-A-P with GIS

New Insight

• Location (X, Y) of
Addresses (SLA)
• Resident Population
2009, 2010, 2011 (DOS)

• Planning Area, Projected
overall dwelling units in
2011 & 2025 (URA)

13

13

All Rights Reserved. National Library Board Singapore

Social Media and Mobile Spaces
Social Media

Mobile Read

14

Library In Your Pocket
m.nlb.gov.sg

14

All Rights Reserved. National Library Board Singapore

Mobile Checkout
Use the camera on phones to enable mobile checkout anywhere in the library

15

All Rights Reserved. National Library Board Singapore

15/23

Cloud Computing
Enquiry Management System

Hybrid Cloud

Public Cloud

Private Cloud

(Non Sensitive Data)

Web Services

16

All Rights Reserved. National Library Board Singapore

Cloud Computing - Server
Virtualization
Faster provisioning of
servers. Windows/Linux
can be mixed in one
physical server.
250 servers virtualized on
20 Physical servers
Preference given to tender
proposals that can support
server virtualization
17

All Rights Reserved. National Library Board Singapore

Cloud Computing – Augment Reality
Using augmented reality to make a physical brochure interactive

18

All Rights Reserved. National Library Board Singapore

18/23

Business Continuity Plan Exercises
2012
SS 540 BCM
Certification

Sturdy Snake 2013

19

All Rights Reserved. National Library Board Singapore

Thank You

Lee Kee Siang
CIO / Director – Technology & Innovation
kee_siang_lee@nlb.gov.sg
National Library Board, Singapore

20

All Rights Reserved. National Library Board Singapore

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Lee Kee Siang - How NLB Leverages on BCM, Cloud and Big Data for its Services

1. How NLB Leverages the Cloud, BCM & Big Data to Deliver its Services Lee Kee Siang, CIO / Director – Technology & Innovation kee_siang_lee@nlb.gov.sg All Rights Reserved. National Library Board Singapore

3. Quick Facts Libraries Membership Visits 1 National Library 24 Public Libraries Other Libraries More than 2m members More than 36m visits Loans More than 33m loans Collection More than 1.5m titles More than 8.5m items Online Usage Digital User Visits: > 8.1m e-Retrievals: > 47.4m FY2010 figures 3 All Rights Reserved. National Library Board Singapore

6. Internet of Things (RFID) •No more queues •Almost instantaneous borrowing & returning •Efficiency in operation •Cost avoidance RFID check-in RFID Gates RFID sorting RFID check-out SMS, Email Notification, Web and Mobile 6 All Rights Reserved. National Library Board Singapore

7. Connected LifeStyle Anytime, anywhere, any device In Singapore… Household Broadband Penetration Rate: 105% Mobile Population Penetration Rate: 152% > 60% of population are Facebook members Seventy-eight per cent of people in Singapore now have one smartphone, up from 74 per cent last year. Two in five own a tablet computer, compared with one in three a year ago. -- ST PHOTO: TED CHEN (18 Jun 2013, The Straiits Times) Source: IDC 7 All Rights Reserved. National Library Board Singapore 7/23

8. BIG DATA - Enterprise Business Intelligence Structured Data BI Applications On Demand Analysis Dashboards MOTS Collection Finance HR EIS ... Analytics Unstructured Data Business Analytics 8 Demand Analysis Cost Modeling Collection Planning ... All Rights Reserved. National Library Board Singapore

11. Big Data – Connecting Knowledge Via data mining and text analytics Identify related content for Infopedia and PictureSG using Mahout and Hadoop “Patrons also borrowed these…” 11 All Rights Reserved. National Library Board Singapore 11/23

12. Big Data – Connecting Knowledge Text Analytics + Linked Open Data Some possibilities Enrich with Linked Open Data Related content recommendations Related content processing - across collections - across languages - LOD enriched Enrich with machine translation 12 All Rights Reserved. National Library Board Singapore

13. Using GIS to M-A-P libraries data > 130 million rows of data • 100,000,000 loans • 24,000,000 books • 6,000,000 patrons (NLB) M-A-P with GIS New Insight • Location (X, Y) of Addresses (SLA) • Resident Population 2009, 2010, 2011 (DOS) • Planning Area, Projected overall dwelling units in 2011 & 2025 (URA) 13 13 All Rights Reserved. National Library Board Singapore

17. Cloud Computing - Server Virtualization Faster provisioning of servers. Windows/Linux can be mixed in one physical server. 250 servers virtualized on 20 Physical servers Preference given to tender proposals that can support server virtualization 17 All Rights Reserved. National Library Board Singapore

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