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TTRA 2018_Multi-stakeholder.pptx
1. Multiple stakeholders in tourism value chain at
Phuoc Tich Heritage Village, Vietnam.
Author : Giang NGUYEN-DUONG
Su Thi Oanh Hoa
Prof. Dr. Simon MILNE
3. • 125 households
• 8 chief workers with
traditional method
(from 62~92 years old)
• 3 chief workers with
modern method (36~38
years old)
• 2 ancient houses do
homestay, maximum 30
tourists/night
• Tourists from 3 Tour
Operators
CASE STUDY
Vestige of ancient kilns
Residents’ houses
Ancient wooden houses
New restored traditional kiln
New modern kiln
Source: Modified from Nguyen (2005)
7. Rationale: Global Tourism context
• One of the favoured strategies to develop the economy
of rural or peri-urban areas and to aid in poverty
alleviation.
• Alternative tourists (individualistic, authentic
experiences, consume on site) are increasing.
• One of the fastest growing industries & has important
impact far beyond its economics and business aspects.
8. Rationale: Global Tourism context
• Tourism is “the combination of all the economic
activities…” (Spenceley et al., 2009, p36)
• Value chain approach is well suited to recognize that
combination. (Mitchell et al., 2009)
9. Rationale: Vietnam Tourism context
• An important industry.
• Traditional HC villages have reduced their production,
the old skills and products are in danger of being lost.
• Traditional HC villages “which has at least 30% of the
habitants rely on artisanal production of crafts and have
done so for at least 50 years”. (Vietnamese Government, 2006).
10. OVERALL OBJECTIVE:
Need a detailed, multi-stakeholder, grassroots
perspective of understanding: how can Value
Chain Analysis (VCA) to be used to understand and
strengthen the economic linkages between
tourism and traditional handicraft villages ?
11. Related Research Questions:
1. What is the value chain for Phuoc Tich pottery production
and the tourism industry in Thua Thien Hue province?
2. What are the characteristics and behaviours of the key
stakeholders (i.e. tourists, local producers, suppliers, tourism
operators, planners…) in Phuoc Tich tourism-HC value chain?
3. What specific roles do these stakeholders play in the value
chain? What are the linkages between stakeholders and how
might these be facilitated and enhanced?
4. What are the strengths and weaknesses of the value chain
approach in this particular setting?
5. How can the VCA be strengthened further?
12. 3 Areas to investigate:
(2) Tourism,
traditional HC
villages, CED
(3) Multiple- stakeholder
perspectives
(1) The VCA
approach
13. VCA Approach Literature Review:
- 1st used by Michael Porter in 1985.
• Value chain: “the full range of activities …” (Kaplinsky &
Morris, 2001, p.4)
Value Chain definition:
• Value chain analysis is the process of breaking a chain
(Mitchell, 2012; Schmitz, 2005)
- An essential method for tourism sector (Ashley et al., 2007;
Giuliani, Pietrobelli, & Rabellotti, 2005).
14. VCA strengths:
- The full range of activities
VCA Approach Literature Review:
- Concentration on inter linkages (Mitchell, 2012)
VCA weakness:
- Concentrated on flows of money (Spenceley & Meyer, 2012)
- No generally accepted definitions
16. A TOURISM VALUE CHAIN
Source: Romero and Tejada (2011)
Suppliers of basic tourism services:
(Hotels, airlines, restaurants, transport, etc.)
Tour operators: wholesalers
Travel agencies: retailers
Tourists
(1)
@
(3)
@
@
(2)
VCA Approach Literature Review:
17. Tourism linkages and CED Literature Review:
“Tourism would be better served if it is viewed as a
community industry” (Murphy, 1983)
- Community: where local and global interact together
(Milne & Ateljevic, 2001)
- Visiting and experiencing traditional indigenous
communities is a popular form of tourism (Beeton, 2006)
18. There is a need to work together to improve the
destination – making a better place for tourists to visit
and for people to live (Ashley, Goodwin, & McNab, 2005)
Multi-stakeholders perspectives:
1. Tourists: different needs, tastes and spending power.
2. Local community: welcome and show tourists their unique
local cultures.
3. Entrepreneurs: bring tourists & sellers together
4. Local authority/experts: guideline the direction for
tourism, HC development & CED.
19. RESEARCH DESIGN FRAMEWORK:
Ontology and
Epistemology
Theoretical
perspective
Methodology
Research Methods and
Types of Analysis
Goal of Paradigm
Pragmatism Interpretivism
Documentary
method
- Secondary information
- Secondary source of
information, the current
context of the research
issues.
Mixed-method
- Single-site case study
- Observation
- Semi-structured interview
(local community: residents
and craft persons, local
entrepreneurs, tourists)
- Surveys (tourists)
- Key informant semi-
structured interview (local
authority and experts)
- Detailed investigation
- Observed behaviour
or attributes, lead to
interview or
questionnaire method.
- Understand member’s
definitions of the
situation.
- Examine how
objective realities are
produced.
VCA
approach
- Production chain
- Tourism Value Chain
- Break down to see the
linkages.
20. RESEARCH PROCESS:
1. Preliminary visit to sites (Jan – Feb 2012):
– Gaining initial insights into the nature and scope of the site.
– Building the connections with the related stakeholders at the
site.
– Defining a suitable period of time and number of samples for
conducting the data collections.
21. 2.2 Semi-structured interviews:
- Tourists / Local community / Entrepreneurs
- Will last approximately 1 hour
- Voluntary participation: English/French/Vietnamese
RESEARCH METHODS:
2. Primary research:
2.1 Observation:
- For recording observation data, separate descriptive notes such as
portraits of the tourists, obtain data on nonverbal behaviour and
communication.
1. Secondary research:
- For the current context of research issues.
22. 2.2 Semi-structured interviews (cont.):
RESEARCH METHODS:
Stakeholders types Methods
Sampling
regime
Potential number of
research participants
Domestic/International tourists at
the villages
Observation & Semi-
structured interview
Purposive 20
- Traditional method HC persons
Semi-structured interview
Purposive
8
- Modern method HC persons 3
Village residents All 110
Raw material suppliers
Purposive
2 (4)
Tour Operators/Travel-Agents 3
4-5 star hotels Random 5
23. 2.3 Key informant interviews:
RESEARCH METHODS:
-The research participants are Regional & Communal level officers
Stakeholders types
Sampling
regime
Potential number of
research participants
Tourism and Handicraft Association
Purposive
2
Officers of Poverty Alleviation Committee of TTH 1
Officers of Travel and Hotel Division of TTH 1
Officers of Promotion, Festive and Event Division of TTH 1
Officers of Tourism Planning and Development of TTH 1
Officers of Poverty Alleviation Committee of Phong Dien
Dist.
1
The chief of the village 1
Head of Tourism committee of the village 1
24. 2.4 Surveys: Tourists at sites in simple English, Vietnamese and French
language in different colour papers.
RESEARCH METHODS:
Stakeholders types Methods
Sampling
regime
Potential number of
research participants
Domestic/International tourists at
the villages
Observation & Self-
administered surveys
Purposive 300
25. Data analysis
• SPSS, and Nvivo will be used.
• Thematic analysis approach
• Built on both the part transcriptions and summary notes.
26. Anticipated Contributions:
• A deeper understanding of the end-user participation in
the traditional HC chains.
• Strengthen the connections between Traditional HC
products and tourism market, and the role of tourism in
rural & peri-urban area development.
• Strengthen and improve the VCA approach
• Methodological contributions to the field of tourism and
CED studies in Vietnam
• The importance of adopting multiple stakeholder
approaches.
27. Potential Challenges
1. Lack of data collection.
2. Lack of community cooperation.
3. Weather challenges at data collection site.
4. Data analysis
Support from AUT, NZTRI, Hue University, VIED.
Contributes 9% of global GDP (6 trillion US$) and accounted for 260 millions employees in 2011 (WTTC, 2011)
Many LDC governments position tourism as one of the favoured strategies to develop the economy of rural or peri-urban areas and to aid in poverty alleviation
The rising number of alternative tourists, who are in favor of more individualistic, authentic experiences, and who “consume on site”
- The tourism industry is connected to other economic sectors; it cannot develop itself without integration with other sectors or internal collaboration. Spenceley et al. acknowledge that the whole tourism “is the combination of all the economic activities involved in production and sale of a product or service” (2009, p. 36).
- Mitchell et al. (2009) believe that the value chain approach is well suited to recognise how people in rural areas of developing countries can involve, or improve their terms of engagement with domestic, regional or international tourism and provide a greater understanding of the interrelationship of the sectors that together make up a tourist experience.
1) An important industry: In 2010, it contributes 12.4% of GDP (equals to USD12.5 billions), creates 4.53 million jobs both direct & indirect employment (VNAT-ITDR, 2010).
2) There are around 950 traditional HC villages in the nation, all searching for ways to generate more income and work for their residents and to also stop the urban flow of youth (GSO, 2009).
3) Recently, due to the severe competition of cheap plastic products, backward technologies, a lack of investment capitals or shortage of resources, many traditional HC villages have reduced their production, and many of the old skills and products are in danger of being lost
Very few of studies have attempted to create a multi-stakeholder perspective on the links that exist between tourism and CED in traditional HC villages.
1) 1st used by Michael Porter in Competitive Advantage: Creating and Sustaining superior Performance in 1985.
2) Although the literature on VCA in tourism is still in its relatively early stages, it has been shown that VCA is an essential method to understand how all the elements of tourism sector integrate together.
3) Value chain: “the full range of activities …” “which are required to bring a product or service from conception, through the different phases of production (involving a combination of physical transformation and the input of various producer services), delivery to final consumers, and final disposal after use”. (Kaplinsky & Morris, 2001, p.4)
4) Value chain analysis: “is the process of breaking a chain” into its constituent parts in order to better understand its structure and functioning”.
The VCA consists of
1. identifying chain actors at each stage and discerning their functions and relationships;
2. determining the chain governance, or leadership, to facilitate chain formation and strengthening;
3. identifying value adding activities in the chain and assigning costs and added value to each of those activities
1) The full range of activities From raw inputs to a final product consumed by end users
2) the linkages between suppliers, producers, processors, intermediaries and, finally, the customers at the end of the chain, and that this is true whether the linkages are domestic, regional or global (Mitchell, 2012).
1) VCA approach is its concentration on flows of money, and its lack of attention to environmental, socio-cultural, political and governance aspects of sustainable development (Spenceley & Meyer, 2012). The share of sales at a given point in time may not capture the full story, and may obscure the role of a particular stakeholder who, for example, controls a key core technology or input and so has a crucial influence on the rest of the chain
2) The VC structures have become more and more complex. There are several terms, or similar and overlapping concepts have been developed
1) In the 1980s, Murphy suggested that “tourism would be better served if it is viewed as a community industry” (1983, p. 2).
2) Milne and Ateljevic (2001) conclude that community is an important intermediate level of social life where the personal (local) and impersonal (global) can interact together in the tourism development process.
3) Beeton (2006) also mentions that visiting and experiencing traditional indigenous communities is a popular form of tourism that we must acknowledge and consider in terms of community development.
Each stakeholder controls resources such as knowledge, expertise, constituency and capital (Bramwell & Lane, 2000), so there is a need to work together to improve the destination, making it a better place for tourists to visit and a better place for people to live (Ashley, Goodwin, et al., 2005).
Building the connections with the related stakeholders (local community household, the local entrepreneurs, the local government officers) at the site.
1. Secondary data:
+ Information on the overall development profile of tourism & HC
+ Information on regulation, legislative framework and economic instruments for tourism & HC management
+ Database on level of HC & Tourism resource use at macro level
Key informant interviews: based on their factors of influence on the community economic development or traditional handicraft activities or tourism activities.
+ Government officials, experts’ opinions and information about current Tourism & HC management in the regions
+ The impacts of political economic transformation, barriers, risks, and constraints, on configuration of HC from government level to tourism enterprises one
A computer software program e.g. SPSS and Nvivo will be used to aid the inferential statistical analysis work.
For the qualitative data collection methods, the research will use the thematic analysis approach
The data analysis is built on both the part transcriptions and on summary notes of the interviews.
1) data collection - the tourists may not be willing to participate in the self-administered surveys,
2) stakeholders’ cooperation challenges - local residents may not be willing to participate,
3) weather challenges at the data collection sites - from the middle of October to December is the low tourism season due to the heavy rain or flooding in Thua Thien Hue province, and
4) data analysis – there might be challenges determining what is useful when sifting or sorting through of the range of information collected.