Essay On Customer Support

Essay On Customer Support
Standard of Customer Support
While you are comparing websites to buy accessories by Plantronics, be sure that you are opting for an option which offers high quality customer
support. You can check the standard of customer support easily before you select the website. There are multiple ways to do this. For instance, you
can send a query through email and check the time span in which the response has been provided. Other than that, check the standard of support
provided. Has the email been replied in the time frame committed? Has the query been entertained in the correct manner? Is the support team showing
a high level of commitment? These are some of the many queries that need to be present in your mind when you are checking the level of...show more
content...
For this purpose, he would send an email explaining the query that he has. If the support team is efficient, a prompt reply to the customer would be sent
which would help him in taking a quick decision about buying the headset. On the other hand, if the response is delayed, the customer would have to
wait for making the decision. Reputed websites have efficient support teams so that the customers can be helped in timely manner.
Communicate about the time frame required to deliver
This is one of the key steps of buying accessories which would affect your decision. If you have finalized 3 to 4 websites, hold a proper discussion
with each of them regarding the time that would be required to deliver the headset. Some websites have lengthy time spans for delivering. You should
check your urgency level and then compare it with the delivery time needed. If you do not have a high level of urgency, you should ignore a website
that requires a long span to deliver the headset.
As a customer, you should check the steps taken by a particular website to deliver the accessory. Ensure that the selected website takes the necessary
protective steps to deliver the product. You should also check whether the website is charging additional sums of money to deliver the product. Before
you go finalize the website, go through the terms and conditions given online.
Filter out the best website
Once you have gone through all the websites which you have

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Importance of Customer Service Essay example
Importance of Customer Service
Introduction
Today's organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of
your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of
understanding, attracting, and keeping valuable customers. "Having satisfied customers just aren't good enough". Kenneth Blanchard and Sheldon
Bowles, co–authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the
focal point of any business. I would want more than just a satisfied customer; I want a "Raving Fan"....show more content...
Discover What the Customer Wants
After creating your vision, try to discover what the customer wants or what their vision is. The customer will focus on just one or two things and it
will be up to you to fill in the gap with your vision. You will then pick and choose which ideas you want to use to complete or build up your vision.
Not every idea of the customer will be used or has to be used. Some ideas may not be feasible or even applicable to what you have envisioned.
Deliver the Vision Plus One Percent
This is where the vision becomes reality; make it happen just as you envisioned it. Work out the bugs and keep doing what ever it takes to make this
vision come alive. Start out with something small that you know you can maintain and be consistent with it. Once you have mastered that idea, add to
it, make it better by just one percent. Continue to do this with each new idea, always producing better ideas by one percent. This way the customer is
not promised something that you will not deliver and you're not promising something too big or complex to consistently follow through with.
Consistency is critical; it creates credibility.
Conclusion
I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job.

It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. Having

Sample Resume : Customer Service Essay
The course title is Fabulous Customer Service. The course aim is to develop the trainees' skills and behavior in order to provide excellent customer
service. The course will enable trainees to give effective solutions to customer facing problems. Participants will also learn how to present a
customer–friendly attitude at all times (Larkin). The course objectives are:
1. Identify the company's customer service principles.
2. Explain customer service language and the importance of using it when speaking with customers.
3. Demonstrate a consistent, professional style when talking with customers.
4. Prepare the employees to manage demanding customers and difficult circumstances ("Customer Service Training,"n.d.).
The Main Topics with subtopics are:
1.Define excellent customer service.
What does excellent service look and feel like?
Discuss experiences of good and bad customer service.
Describe the responsibilities of customer service.
2.Manage customer questions and issues.
Quote the customer service contact principles and standards.
Establish and preserve the customer relationship.
Adapt to customer behavior styles.
3.Recognize customer needs and respond to requests.
Question.
Actively listen.
Summarize the needs (Larkin).
The activities for the module "define excellent customer service" will be a class lecture and a case study. This module focuses on cognitive strategies
and these activities have high cognitive learning outcomes that include an

Importance of customer service
IntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of
course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice
water. There are many mechanisms to control it. In this essay, I am going to describe the importance ofcustomer service, and then I am going to talk
about how customer service works in the system. Follow that I want to focus on the analysis on how to use this method to make companies to achieve
success. Finally, I will illustrate what is my feeling in EIBT, what is its strengths and ways to improve.
Importance of customer serviceThe meaning of customer...show more content...
However, implement of an improvement project be planned, but internal resources are not sufficient or capable of managing the change, the
appointment on a fixed term contract of a consultant or interim manger may be a desirable option. Change can be implemented with less interruption
on staff conducting their normal duties. Changes should be consisted completely.
Successful serviceA successful service must have a pleasant environment. The most important factors are friendly and well–groomed staff and
informed staff with helpful supervisors. Otherwise, it should have willing assistance, speed of delivery and politeness.
Customer valueThere are four types of customer value. First one is basic service. It is the very basic services or products offered to customers. The
next stage is expected service which is customers expected what the service looks like. Then, desired service which means it will have some add
value for customers. The final part is unexpected service. Once customers become used to superior levels of service, they may expect something more
or different. Thus it is necessary to find ways of giving the customer a different and better service that give unanticipated value.
ConclusionCustomer service plays an important role in business world to allow them to achieve their success in the market. Customer service involves
a complicated process, in which it needs to be thoroughly planned to be

Customer Service At A Retail Shop Essay
INTRODUCTION
Customer service is a service a person receives before, during and after purchasing the item. The success of a company partially depends on the
customer service they offer, which can make customers spend more, give a positive review or even be a frequent customer to that business or
organization. A company that valuescustomer service spends more time and money training their employees on customer services or taking feedbacks
on their services from the customers.
At a tender age was taught the art of customer service by my uncle whom I worked for during the holidays at a retail shop. Learned that customer
service involves attentively listening to customers, being patient with them also having a clear communication to avoid misunderstandings, among
others lessons.
Learning Discussions
Throughout this discussion, we shall see the course objectives and discuss how I have demonstrated the knowledge of customer service. These
objectives of customer service are;
Use various problem–solving techniques in handling difficult customer situations. During my time working for my uncle, I picked up some
entrepreneurial skills which made me found my own business as a wholesale distributor of sports gear, sports attire, and gym equipment. While running
the business I had to deal with different difficult situations with customers, this includes customers being rude, talking down to me to some extent
insulting me. But with time I learned to handle different customers

The Nature Of Customer Service Work
Experience The nature of customer service work is such that employers often place a higher value on a candidate 's experience than on formal
education. Data shows that 30 percent of customer service reps have between six and 10 years of experience in the field, while 19 percent have
between 11 and 15 years experience, and 18 percent have been working in customer service for three to five years. About 25 percent of customer
service reps have been in the field for more than 15 years, while only nine percent have less than five years ' experience. These numbers confirm
that experience is valued in customer service rep positions, and once you have established yourself in the field, there are ample opportunities to
continue in a related job for years to come if you so choose. Skills Customer service reps need to have a varied skill set in order to adapt to the
every–changing demands of the job. Here are some of the skills employers look for in prospective reps: Software skills CRM software – Reps may use
customer relationship management (CRM) software to access and log information. Call center software – Phone support is often provided via a
voice–over–IP (VoIP) system, which connects to a call center software solution used by reps to keep a record of each call. Ticketing platform– Email
and chat support is routed through a system that assigns a ticket to each request and then prioritizes and assigns tickets to reps. Social media –

Customer Service Essay
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service
encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when
unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides
the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively
defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
Service...show more content...
Customer loyalty increases the opportunity for organizations to build upon its customer base, and boost the return of its existing customers. Repeat
business is evidence of satisfied customers. Satisfied customers are happy with the services and/or products they received, resulting in the likelihood of
their return to purchase additional items. Upon each return visit, they anticipate the delivery of quality products and/or service.
In addition, communication is also critical element of the service recovery process. Communication creates the foundation for a positive customer
service experiences. It helps create realistic expectations for both the organization and the customer alike. Open lines of communication encourage
customers to express their concerns, expectations, likes and/or dislikes about the services they receive. There are several methods for collecting
communication data, the following are common collection methods; surveys, company websites, also the basic CSR and customer interactions.
Creating a venue for customers to express their opinions is an ideal method for customers to evaluate your establishment, in its entirety. Opinion
assessments not only allow customers to express their unbiased views, it also provides an opportunity for organizations to become familiar with their
customers' expectations. The collected

Customer Service : A Successful Business Essay
CUSTOMER SERVICE
Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is one of the most important
services in any business so much so that many successful businesses and members of senior management consider this as one of the keys that would
spell the success or failure of the company. Today's gloomy economic news is a concern for workers everywhere.Customer service is key to any
businesses you are employed at. Skills in dealing with customers are more important than realized. Training is critical in running a successful
business. Customer service functions are more than departments; they are part of an essential strategy for growing your business. Make the decision
today to treat your customers well it is the cheapest marketing tool. Train your staff to be excellent representatives of the company. Great customer
service is a skill that can be learned. People expect good customer service everywhere and it's your job to give it to them. You will learn 6 key
fundamentals of basic customer service.
Source Laura Spencer
Fundamentals
Listen
Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It's essential that
companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message
without giving any external indications. Active is that an

Customer Service Experience Paper
On May 2, 2017, I requested an interpersonal service at Louisiana Tech University, from the department of Computer Information Systems, the
English department, and the Register office. Louisiana Tech is categorized as an educational service provider in the service industry. Throughout my
education, I have had some minimum tolerable expectations and mostly ideal expectations. On May 2, 2017, I experienced a negative encounter
with two employees from the university. First, I called the English department to ask about getting a signature for a class I was trying to register for
and the lady that answered the phone was so rude, that she literally mocked the first three words I said to her. I was in shock and could not believe my
ears but at the...show more content...
If I encounter an employee trying to provide good customer service to me, then I become patient, understanding, and friendly. If I am treated
rudely I will, literally, treat the employee the way she has treated me, if not worse, and I would end up leaving the place. As a customer, I believe
that the employee is the face of the business and as such, he/she should take the first approach in providing great customer service for any
customer. If an employee does not care about keeping me as a customer, then I do not care about keeping that service provider. I do believe that
sometimes services providers cannot control angry employees and therefore if I like the rest of the service provided, than I would act as a voicer
customer and I would go back but I would avoid interacting with the rude employee by talking to the manager. If I did not like the rest of the
service or servicescape, then I would act as an irate customer and I would definitely not return. I have previously had a very terrible experience
because of a rude employee and I ended up returning to that business just to give it a second chance and now I am a loyal customer to that business. I
do not classify myself as just one type of complainer because it all depends on the situation I encounter. I have learned that I am not a demanding
customer and I am not hard to

Customer Service
Customer Service is the employee's of an organization giving customers what they want. They need to provide the right products and the right service
to all the customers and potential customers.
The organization and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of
customers, these include; individuals, groups, people from different cultures and people with specific needs.
Customer service is important to the organization for the following reasons:
Effective customer service promotes:
Г…Вё Customer Satisfaction
Г…Вё Job satisfaction of staff
Г…Вё Repeat Business
Г…Вё...show more content...
There are twenty–two Hollywood Bowl's situated around the UK, stretching from Glasgow in Scotland to Taunton in the far south. Teesside Park's
Hollywood Bowl is in the top three of most visited throughout the UK, there are many reasons for this such as, Hollywood Bowl is the only Bowling
Centre in the area, and most of there customer's are within a twenty minute radius, this covers Redcar and Cleveland, County Durham, the North York
Moor's and much more.
When we were at Hollywood Bowl all the staff were very helpful, right from the people who greeted us at the door to the staff who attended to our
needs at the bowling lanes. –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

All the staff have a lot of contact with the customers, such as on the day we were at Hollywood Bowl, there was a big school party that were
playing bowling blind folded for the RNIB blind awareness week. The staff were taking food and drink orders from all of the children and helped
them with any problems that they came across. At the start of their bowling one member of the management staff explained the rules over the
microphone to all of the children, many of the management staff were

Customer Service Reflective Essay
As part of my improvements to customer service for CPG I came up with several different ideas which would improve the service. One of these ideas
was to place EXPD Tracking Details onto the Smartsheet. This would benefit the Customer account of Survitec who sent orders out daily via EXPD.
By providing the Tracking Details this would improve service because it would mean that time would be saved as Survitec could find the information
without needing to contact CPG. It would also allow Survitec to pass this information directly onto the customers. This would mean the Customer
Service Team would be able to deal with Survitec other queries more effectively. I chose to use the Smartsheet because I knew that it could be utilised
by both Internal and External Customer. However before I was able to implement this idea I had to discuss it...show more content...
I started by asking Sam and Zanny If they had time available for me to present an idea to them, they informed me that they did so we undertook this
discussion. I was courteous and respectful to my colleagues as I ensured that it did not disrupt their current tasks. I knew that they were happy to help
me due to their friendly and welcoming tone of voice and their open body language. We undertook this discussions at our desks as it meant that I was
able to demonstrate my idea to them. The column was placed on the EXPD Carriage Smartsheet (Screenshot–Evidence Folder–Unit 240 EXPD 3). I let
them know that this idea would be valuable to delivering consistent and improved customer service as it would save us time, Sam and Zanny agreed
that it would and asked me to present a draft of the implementation. I gathered the information that I would need using the Expd.com website as this
allowed me to see the current daily consignments (Screenshot–Evidence Folder–Unit 240–EXPD

Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer
expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their
expectations. Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify
those expectations and meet them to the customer's satisfaction. However, this process is not as easy as it sounds – customer expectations are a
dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance
of your...show more content...
This technique deploys a structured interview lasting 30 minutes to one hour. The discipline behind the interview is to ensure that all areas in the
discussion guide will be addressed without limiting the input from the customer to predetermined formats. Customers will often organize and prioritize
their needs differently than the "insiders." In new product development, it is critical to solicit the Voice of the Customer to correct undesirable feature
sets, determine most desirable value propositions, and understand future uses and applications of a new product. This also gives the customer an
opportunity to offer innovative product/service ideas into the development process. Not only does this result in new perspectives, it also increases
customer satisfaction and loyalty when their ideas are implemented. Additional research and refinement occurs until the product is launched. Now the
Voice of the Customer is needed to assist the company in ensuring it is exceeding customer expectations. Exceeding expectations is extremely
challenging as customers continually upgrade their expectations. The involvement in delivering products and services that exceed expectations is the
responsibility of everyone in the company. In an on–going effort to dynamically measure customer commitment and track changes over time, Voice of
the Customer tracking research was established. Telephone, mail and web surveys are the typical methods of collecting data from customers. Each of

Essay On Customer Service
Sector Wise Customer Service provided
CustomerCustomer Service
Total
YesNo
Internal2278100 22%78%100%
External3862100 38%62%100%
Total60140200 30%70%100%
Fig. 5.17: Sector Wise Customer Service Provided
It is evident from the table that the external customers, the majority of the respondents (78%) say that the public sector companies have not inclined
towards the customer service in all aspects. There is a small percentage of the respondents (22%) who are with the public sector companies for their
customer service practices.
Whereas the data reveals that almost two thirds of the respondents are (62%) saying that even the private sector companies are not properly
concentrating on the post customer...show more content...
Hence it concluded that the response given by the customer is significant.
Table 5.18 Company designs the policy from the customer point of view
CustomerReally listens to the customer
Total
YesNo
Internal82114200 41%57%100%
External964100 96%4%100%
Total178118300 59.34%39.33%100%
Fig. 5.18 Company Designs the policy from the customer point of view

It is evident from the table that the External Customer, the majority of the respondents (90%) say that the private sector companies design the
policies in customer point of view, that means the policies have flexibility and can customize as per the individual customers need as they have come
out with a new concept called "RIDERS". There is a small percentage of the respondents (4%) who are still not satisfied with the present trends of
private sector companies for their customized policies as they fell still more to be done in that area.
Whereas the data reveals that almost little more to half of the respondents are (57%) saying that the public sector companies are not designing the
policies in the customer point of view, means, they did not come out with customized policies till date even after their presence in the market for the
more 75 years. They come out with too many policies out of which some policies are not at all useful to the common and average earned

Customer Service Vs. Business
The world is full of great businesses and it's not always easy to standout in this vast crowd. But if you are looking to differentiate your business and
to attract satisfied and happy customers, focus on great customer service is definitely the way to go. Studies have consistently shown how companies
with good customer service have customers that are more loyal and likely to bring in more customers to the company. This guide will look at the
importance of customer service through two examples of successful companies: Amazon and Eventbrite. What is customer service and why it matters
for business? When it comes to customer service, many people think they know what it is, even though they don't have a clue. Customer service is a
concept that is often mentioned, but never explained. This has led to plenty of companies having a dedicated customer service department, but a
horrible customer service culture. The definition of customer service often describes it as a process, which ensures customer satisfaction with a
specific product or service. It is a process that can take the form of a face–to–face interaction, a phone call, a self–service system and often in today's
world through e–mail, online chat or other such form. Customer service is often the interaction the customer has with the company as they purchase
the product or service. It often also manifests itself when things go wrong. Consumers often contact customer service departments when things have
gone wrong with

CUSTOMER SERVICE PLAN SAMPLE Essay
[Insert Department Name]
[Insert Department Logo]
Customer Service Plan
[Insert Date]
This template includes directions and examples.
Please remove all text in italics and replace with content for your Department's customer service plan.
Please note that the total length of your plan should be approximately ten pages.
Executive Summary
The Executive Summary should be 1–1.5 pages. In this section, provide an overview of the purpose of the document, that it was required by Executive
Order 13571, and overall goals for the department's customer service efforts. The table below provides summaries of your department's signature
initiative and the 3–5 key services that will be the focus of the...show more content...
Use the same text as in the table in the Executive Summary.]
1. Increase Feedback from Customers
In this section, list at least two bullet points describing the activities that the Department will undertake to increase feedback from customers, such as:
mechanisms to collect ongoing, timely, and actionable customer feedback for the identification of early warning signals of customer service concerns;
and efforts to conduct more rigorous customer surveys. All feedback activities should be linked to their expected uses and benefits.
Activity 1 [Text in bullets should emphasize the intended benefit of the activity, and should also include an estimated timeframe. For example:
Increase workers' awareness of safety and health standards by establishing a standing panel of worker rights groups for quarterly focus groups to
develop and refine an outreach strategy for vulnerable groups of worker beginning in Q1 of FY2012]

Activity 2
Activity x
2. Adopt Best Practices for Improving Customer Experience
In this section, list at least two bullet points describing the activities that the Department will undertake to adopt best practices for improving the
customer experience, such as: redirect resources to cost–efficient and customer–preferred channels (e.g., creating self–service kiosks in walk–in
centers; or increasing website functionality to allow more self–service); evaluating and improving the entire customer experience with the

Essay on Customer Service
October 31, 2010
Unit 10: Reflection Writing Assignment
1. The key concepts and topics in this course that have made me a stronger candidate to continue in the business world would be what I have learned
from the units dealing with:
Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service:
I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can
provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The
success of a company relies on the customer. Relationship Building and Solving Customer Problems:
Satisfied customers will...show more content...
Customer service representatives (CSRs) play a big role in keeping, and bringing customers to a business. That is why it is essential to train customer
service representatives in effective communications styles and skills because they are the liaison between the customer and the business. The CSR's
communication skills can impact the decision of a customer's loyalty and the right communication style can be helpful in avoiding conflicts.
Communication styles are methods in which a particular individual converses with another individual. Great service requires effective communication
styles, and skills. Having a combination of these elements will guarantee that the right message is conveyed in a way that ensures the customer
receives and understands it correctly and as intended. 2. Discuss how this course has affected you in your professional development as a student and
as a person as well as encouraging you on your academic path.
This was a very beneficial, educational and informative class. I have chosen the legal
field, more specifically, paralegal studies. I currently work for a bankruptcy law firm and I have learned a great deal since I have been employed there.
I have 30 plus years work experience and a great work ethic. With what I have learned in this class, my work ethic, and common sense, I believe I will
be successful as a paralegal. I have learned the importance of

Customer Service Experience
My customer service and negotiation skills were well demonstrated during my job at UNDP. I collaborated and worked with the United Nations
Mission in Nepal (UNMIN) as a member of the UN Registration and Verification Team, and interviewed more than 4000 People's Liberation Army
(PLA) of the Communist Party of Nepal–Maoist (CPN/M), and contributed to the development of a National Reintegration Policy for former PLA. I
provided technical advice to relevant stakeholders, and when required any peacekeeping or monitor team, on effective tools for Recovery and DDR
(Disarmament, Demobilization, and Reintegration) management. I advised on "lessons learned" and "best practices" in the use of different program
management/strategies in Post Recovery and...show more content...
I have provided superior customer service to all stakeholders, donors, and community members. My demonstrated ability to multi task, prioritize, and
follow through while managing schedule requests for nine executive board members, and other senior leaderships; and to played a critical role in
facilitating all aspects of client care, serving as liaison between community, government, and donor agencies. As a project member, I prepared a wide
variety of documents including correspondence, reports, memoranda; emailed, and distributed information in various formats. Specifically, I worked
with UNDP as a liaison person between community stakeholders, United Nations Agencies, and Headquarters, where I managed logistic support in
the field, coordinate meeting/workshop, and report to the senior leaderships. Because of my rewarding work, I was promoted as an Unit Team leader,
where I managed six field service case workers, and few supporting team members.
I am also equipped with technical expertise in research, data analysis, computer, data entry, training, event, program planning, monitoring, and
evaluation. I gained valuable experiences and knowledge that will enable me to be successful at providing information in a timely manner to execute
important project decisions. I advocate myself as a natural leader, who can work and handle large teams and able to work independently

Customer Service Essay examples
Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on
those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between
customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you
achieve customer satisfaction?
It's essential that companies or businesses today listen to their customers. No company or business today can afford to disregard the importance of
customer satisfaction and loyalty. Aren't they the same thing? No, they are absolutely not and they are enormously...show more content...
Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their
expectations. Customers only give a company one chance and if they aren't satisfied they will not do business with that company again, as well as tell
others of their experience. The next step would be to exceed the customer's expectations. If a business goes above and beyond to assist the customer
they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make
them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction
and loyalty will be gained. "Acquiring a new customer can cost four or five times more than keeping a current customer" (Bestmark, 2013). So it's
essential to keep the current customer's happy and coming back for more.
Some of the ways that businesses can build loyalty would be by offering loyalty programs, Interacting with customers, surveys, creating institutional
ties, and personalized marketing. Another way to build loyalty is to treat your employees so well that they treat your customers well. If you have
happy employees they will treat your customers happy. "The link between satisfaction and loyalty however is not proportional" (Kotler, Keller, 2009,
p71), so businesses must

Reflective Essay On Customer Service
I have worked as a customer service representative for Delta faucet company since 2013. Time really does fly! As a customer service rep I assist
customers, seller, and plumbers with information on products and troubleshooting. My three most favorite tasks of my job are talking to the customer
to find out the issue, troubleshooting, and making sure the customer is satisfied with the way I handled the call. The reason I enjoy these task the most
is because one, it guarantees my monthly bonus. We have a call flow that must be met and as long as I am doing these three steps on every call
that is an extra dollar per hour. Talk about motivation! I also like when I have a disgruntled customer who is at peace by the end of the call. I take
pride in my work and knowing that I have made a customer's day make my next call that much better. I use use all learning patterns during each
call. I use the sequence pattern throughout the call following the main call flow. Getting away from the call flow can cause steps to be missed and
can cause monitors to be marked off. I always make sure each step is checked before moving to the next. I think my technical and precision go
hand in hand. I make sure I know how the product works as well as what causes certain issues to be able to positively assess each situation. I am not
a plumber but if you got me on the phone you would think I have been doing it for years. Learning the products is not enough, you have to know how
they work. My job gives us

Essay On Customer Support

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