Metameets Dublin Conference was the occasion to introduce our makemyworlds work about knowledge management in virtual worlds : collaboration, training, seminars, conferences etc... Would love to have some feedback about your own experience.

1. Managing Knowledge in
Virtual Worlds : a New Reality
Hélène Zuili, MakeMyWorlds,
Dublin, May 7th, Metameets
@makemyworlds.com
vendredi 14 mai 2010

2. Few Knowledge Old Mythes
• Knowledge is God’s
priviledge
• Knowledge is
accumulated datas
• Learning is
developping your
logic abilities
@makemyworlds.com
vendredi 14 mai 2010

3. Knowledge is:
• structured contents
(books, databases,
files etc...) =
explicit knowledge
• unstructured contents
(know-how, skills,
experience, etc) =
tacit knowledge
@makemyworlds.com
vendredi 14 mai 2010

4. Knowledge management is:
• a range of strategies and practices used in an
organization to identify, create, represent, distribute,
and enable adoption of insights and experiences.
• a real value which belongs to the company
• an established (1991) cross-discipline that refers to
organisations theory, cognitive sciences, social
sciences, information and communication sciences,
computer sciences
@makemyworlds.com
vendredi 14 mai 2010

5. So what can virtual
worlds bring to
knowledge
management ?
@makemyworlds.com
vendredi 14 mai 2010

6. Medias & Tools
• Tools are supposed to help
to transfer the knowledge
• We went from the oral
tradition to writing &
printing...
• ... and from the written
systems to schools &
computers...
• ... then the internet came ...
@makemyworlds.com
vendredi 14 mai 2010

7. Medias & Tools
• The challenge of enterprises is to collect and diffuse
in all possible digital ways, structured & unstructured
datas, from and to the collaborators ...
• ...for example thru e-learning, intranet, expert
systems, knowledge portals & wikis, serious
games.... and lately facebook-like tools...
• But what about humans here ?
@makemyworlds.com
vendredi 14 mai 2010

8. Human learning
• How to transfer perception, emotions, experience,
immaterial knowledge ?
• How to emphasise conditions of learning ?
• How to stimulate desire to transmit & to share ?
• How do we engage them ?
@makemyworlds.com
vendredi 14 mai 2010

9. This is what virtual
worlds are all about
@makemyworlds.com
vendredi 14 mai 2010

10. Meetings & Brainstorming
@makemyworlds.com
vendredi 14 mai 2010

11. Conferences
@makemyworlds.com
vendredi 14 mai 2010

12. Events
@makemyworlds.com
vendredi 14 mai 2010

13. Training - Simulation
@makemyworlds.com
vendredi 14 mai 2010

14. Exhibitions
@makemyworlds.com
vendredi 14 mai 2010

15. Virtual Worlds
• Acceptance
• Opening
• Creativity
• Engagement
• Sharing
@makemyworlds.com
vendredi 14 mai 2010

16. Together
Collaboration is not being
face to face thru a screen, it
is about being emotionnally
connected.
A benefit of virtual worlds is the rich collaboration experience they offer by adding a real-time
visual dimension via avatars, so interactions can include emotional information in the
"conversations" between individuals, setting them apart from simpler networking applications.
They also differentiate themselves from web-based interactions (which can be asynchronous) by
requiring both parties to be present at the same time. Gartner 2008
@makemyworlds.com
vendredi 14 mai 2010

17. It is all about
emotions
@makemyworlds.com
vendredi 14 mai 2010

18. Cognition
Cold cognition vs Hot cognition
Memorization & retention of knowledge are much more
efficient when they come thru emotional stimulation.
@makemyworlds.com
vendredi 14 mai 2010

19. The new frontier ?
@makemyworlds.com
vendredi 14 mai 2010

20. Limits, rules & codes
• The use of this new mode of knowledge transmission
carries a lot of questions for the enterprises :
• How can we control ?
• How can we track ?
• How can we secure ?
@makemyworlds.com
vendredi 14 mai 2010

21. Well, what can we
propose them ?
@makemyworlds.com
vendredi 14 mai 2010

22. Let’s share ....
@makemyworlds.com
vendredi 14 mai 2010

23. www.makemyworlds.com
http://makemyworlds.blogspot.com
Contacts
Hélène Zuili (France) : helene@makemyworlds.com
Kai-Michael Schmuck (Germany) : kms@makemyworlds.com
@makemyworlds.com
vendredi 14 mai 2010