1. H e l e n H e n d r i c k s o n 1 | P a g e 0 2
N o v e m b e r 2 0 1 5
Helen Hendrickson
91 Ashby Rd,
Tamworth, Staffordshire. B79 8RN
Home 01827 730 125 Mobile 07733 882 311
E-mail: helen@cencc.com
INTRODUCTION
Originally Qualified as a Speech Therapistin the UK Helen has numerous Academic and vocational
accolades ,honours, appointments and public recognition /honorary appointments for all her work .
Promoted to an Executive Board role very rapidly whilstmaintain Academic activity and wrote many
publications ,conference appearances and published work in the field ofcommunication for public
service and small business/corporate training
Selected by UK NHS Central Governmentfor international leadership action learning course
(MBA equivalent) resulting in Business analyst re Change management ,Quality Improvement
,Leadership ,Modernisation and ALL aspects ofCommunication/Information management Academically
accomplished to postgraduate level in research and management, with many career accolades and
published work in specialistfield ofadaptive communications disability and sensory impairment
Helen worked in public health NHS Speech Therapy roles initially with secondments and promotions to
general managementand international Academic and honorary roles
Latterly her consultancy as The Speech Specialistelocution accentand voice teacher lead to work in
private sectors with small businesses up to ionternational blue chip clients training executives Skilled
and Accepted Leader in theory and practice ofCommunication – written ,electronic, inter-personal and
Corporate
Helen is now the UK top speech language and communications consultantfeatured on BBC news radio
http://www.bbc.co.uk/news/uk-16630260 offering individual and corporate communication training face
to face , in the workplace and internationally via Skype in current role as consultant ‘elocution ‘tutor
http://www.thetutorpages.com/tutor/helen-hendrickson
She has Worked in uk and Jamaica via online teaching (.Part time employmentover pastthree years
as have lived six months on/offin Jamaica becoming Jamaican national by marriage and developing
Reggae Industry links
OCCUPATIONAL HISTORY
PRINCIPAL CONSULTANT/CEO The SpeechSpecialistconsultancy
2012-CURRENT
As principal consultant and CEO delivers corporate communication trainer/consultant ref business
related communication skills:- interpersonal corporate and business to clientcommunications via
webmedia, written and spoken means
ITrain individuals mainly professionals and professional voice users in speech voice and accent
business skills and interpersonal verbal and non verbal techniques.
For full details please visitmy Tutor pages profile see link below
.http://www.thetutorpages.com/tutor/helen-hendrickson

2. H e l e n H e n d r i c k s o n 2 | P a g e 0 2
N o v e m b e r 2 0 1 5
2008-2012CentralCommunicationConsultancy
L MANAGEMENT CONSULTANCY and VIZECH I.T LTD LECTUSMANAGEMENT
CONSULTANCY (ASSOCIATE )
Business Development /CorporatecommunicationsConsultant
 Business analystre Change management,Quality Improvement,Leadership,Modernisation
and ALL aspects ofCommunication/Information management
 Subjectmatter expertin Information managementand Corporate Governance and
 Accomplished Corporate documentation reviewer in line with information and accessibility
legislation and communications and orgabnisational pr consultant speciality producing
messaged media for hard to reach client/customer groups and for effective top down and
bottom up communication within organisations and from business to business (all sectors)
 Consultant /Expertin Customer and Corporate communication fromindividual and group
interpersonal skill level to corporate pr and internal and external audit of effectiveness of
organisational communications in spoken written or electronic web media Knowledgeable re
Commerce and business practice in operational and strategic/policy domains across many
roles and service sectors in commerce and industry
 Trained facilitator in breakthrough communications ,Information management and flow and
customer and business to business networking and bestpractice e.g presentation,negotiation
,interview and webconferencing/electronic communication skills
 Business analystre Change management,Quality Improvement,Leadership
 Trainer of call centre and care staff in international businesses re delivery tone and
manner.trainer and assessor many courses from certificate to postgraduate level
students.planned designed implemented and audited managementand personal employee
continuous improvementand quality initiatives via frameworks and agreed bestpractice and
industry standards
2008-2010North Warwickshire NHSTrust.SpecialistSpeechand Language
Therapist
 Secondmentto older adultmental health service to scope role ofcommunication specialistand
implementresearch
 Clinical communication skills analystfor speech language and written communications in public
services for disabled sectors
 Trained whole district all staff in people skills and customer services
 Pioneered the developmentofa communication service for deafblind and multiply disabled
clients (mdvi )
 Scoped requirements including quantitative and qualitative needs profile for service planning
and developmentofspecialised services
 Delivered training sessions for staff and carers
 Multi-disciplinary team member worked across medicine social care and educationbal settings

3. H e l e n H e n d r i c k s o n 3 | P a g e 0 2
N o v e m b e r 2 0 1 5
2006-2008North Warwickshire NHSTrust Head ofChildren’s (SALT)
Service/Acting Service GeneralManager
Board level responsibility for Corporate Governance,Customer service and information
publication and quality.Budget holder.operational and strategicmanagement roles
 Selected by board to be trained by NHS MODERNISATION AGENCY and KINGS FUND
policy advisors to governmentre international improvements in Health care
 Lead service through significant change managementproject :-Delivered a review ofAutism
practice
 Developed prioritisation system and undertook bestvalue review
 Undertook ‘cultural raid’ oftrust as part of the Kings fund clinical leaders programme
 Championed good communication practice across trust
 Devised and implemented prioritisation project
 Co-lead major re-grading activities
 Developed and implemented evidence based ‘care pathways’, using process mapping. Re-
engineering techniques for service improvement
 BTEC Course Tutor for (SALT) assistants planned and delivered lectures
 Member ofinteragency (education/health) commissioning group
 Co-opted member oftrust intranet developmentgroup
 Commissioner with education and social care contracts for central uk region
2004-2006Premier Health NHSTrust(Staffordshire)Acting Service Manager
(Learning Disability Service)
 Represented service on jointinvestment, strategy and health improvementgroups
 Initiated developmentofmultidisciplinary pathway for dysphasia management
 Successfully managed multidisciplinary teams including:
o Community learning disability team
o Respite provisions
o Day centre services
o Social care homes
 Member of trusts clinical governance group and general managementteam
 Lead electronic health records change
 Lead Intranet development
 Developed integrated care pathways
 Rolled outNational Service framework and agenda for change job evaluation
2002-2004Premier Health NHSSpeech and Language Therapist
 Delivered research to improve services for people with learning disabilities and additional
sensory impairment
 Managed sensory impairmentteam
 Trained clinical and medical and social care staff in communication methodology

4. H e l e n H e n d r i c k s o n 4 | P a g e 0 2
N o v e m b e r 2 0 1 5
1990-2001North Warwickshire NHSTrust
Speech and Language Therapist/Specialist
 Provided clinical speech and communication services to range of requirements:-
o Special hospital and secure unit - Brooklands Child developmentcentre
1990-2001North Warwickshire NHSTrust
Speech and Language Therapist/Specialist (contd)
o Special schools
o Preschool children
o Developed specialism in sensory impairment
Education (Academic)
Kings fund London 2006
MBA equivalentin international organisational developmentand leadership skills 2008
University of Birmingham 2004 – 2006
MPhil/Phd (Partially Completed) Visual impairmentand communication systems
University of Central England 1985 – 1989
BSc (Hons) Speech and Language Pathology and Therapeutics
Bablake School, Coventry 1982 – 1989
A levels French (B), English (A), Economics (C), General Studies (A)
8 o levels
Other Vocationaltraining (NHS )
 Makatonsignlanguage
 Derbyshire Languagescheme
 Europeancomputerdrivinglicence
 Healthand Safety andall mandatorystaff trainingas attendeeand managerrollingouttostaff groups
 Eatingand swallowingdisorder
 Disabilitylegislation
 Clinicalauditandoutcomemanagement
 BUDGET MANAGEMNET ANDBEST VALUE
 Evidencebasedpracticeand outcomemeasurement
 Clinicalgovernanceandperformancemanagement(1year actionresearchprojectnhsmodernisation
agency)
 Job evaluation
 Assertiveness
 Staff supervisory frameworksandperformancemanagementanddevelopment
 KLegislationandbestpracticeinHealthservicedelivery anddesign
 Audit
 Self managedteams

5. H e l e n H e n d r i c k s o n 5 | P a g e 0 2
N o v e m b e r 2 0 1 5
 Researchmethgodology
 Data oprotectionandlegislationreinformationaccessibilityandstandardsof information
 Projectmanagement
 Disabilitydiversity andinclusivepractice
 Socialrolevalorisation/customerservice
 Chldprotection
 Data protectionandaccessibilityof information
 Recordkeeping
As careerprogressedI taught androlledout manyof the above havingattended them as staff memberpriorto
promotion.Iattendedmanyothermandatorycoursese.g Healthand safety andas I workedwith different
disabilitygroups attentedcontinuousprofessionaldevelopmentcoursestoenablemetowork with newneeds
Professional Memberships/affiliations
Member Royal College ofSpeech and Language Therapists (MRCSLT )
Published Research/Academic acolades
Wrote and published a series ofresearch articles for the Royal National Institute for the Blind (RNIB)
that was-
Published in RNIB ‘Eye Contact’ Magazine
 Reprinted in Speech and language therapy (SALT) bulletins and ‘Human Communication’
journals
 Published works included in currenttextbooks used by universities teaching visual impairment
and SALT.
 Numerous publications FOR Speech Therapy professional journals
 Nhs strategy and policy documeents
GuestSpeaker –InternationalConferences
International and national conferences in Speech Therapy and alternative and augmentative
communication sign and symbol systems for deaf, blind and sensory impairments
 Royal College Golden Jubilee conference
 International communication aids conference guest
 SENSE national conference
Lecturing and training (language communication ,disability and information
managementfor various sectors andprofessionalgroups.Public and private
sector
 University of Birmingham (PostGraduate) - Visual impairment and language development
 Bourneville and Noirth Warwickshire colleges- Makaton sign and communication/disability
issues
 Numerous to care staff in NHS (NVQ LEVEL )
 Trained facilitator and business analyst

6. H e l e n H e n d r i c k s o n 6 | P a g e 0 2
N o v e m b e r 2 0 1 5
ACADEMIC/HONORARY ROLES
Chair of Intranet development committee
National Specialist Advisor (Visual Impairment)
Royal College ofSpeech and Language Therapists
Reviewer
British Institute ofLearning Disabilities (BILD) – Research articles
HOBBIES AND INTERESTS
 Classical and jazz musician
 Competitive horse rider/owner
 Cooking and Gardening
 Medieval Re-enactment
 Professional and technical writing
 Acting
VOLUNTARY WORK
 Former secretary Belgrade youth theatre
 Former chair Coventry twins club
 Uk fundraiser Negril International hospital Jamaica
 Co opted school governor