2. Introduction
● Multibillion dollar corporation
● Specialize in coffee, tea,
frappuccinos, lattes, other
hot/cold beverages, and more!
● American company founded in
Seattle, WA in 1971
● Known for progressive business
practices and environmental
awareness
3. Issues
Lack of Trainers for new employees
● High concentration of new employees
● Inconsistent scheduling
● Difficult to cover sick shifts
● No recourse if an employee no call, no shows
4. Solution
On call shifts will…
Streamline the process of calling out for sick employees
Allow managers to call in more employees in anticipation of
busy shifts
Prevent managers from sending home employees on slow days
by not having more than the necessary amount of workers
on in the first place
Allow employees the chance at getting more hours
6. Implementation Process
1.Put out memo explaining to employees that on call shifts
will begin starting next scheduling period, and that any
questions are welcomed by management
2.Set up next schedule with at least one person assigned as
“on-call” per shift
3.On-call shifts should allow some time between when
employee is on call and when they need to come in by (ex.
on-call at 3:45 to come in at 5:00)
4.On days when employees call out sick, or managers
anticipate higher customer volume, call in employees
7. Drawbacks
On-call shifts are a well established tool in the service
industry
They don’t guarantee against staffing issues, but are an
invaluable buffer against them
Low risk/Low reward
Must either have a manager assigned to make calls, or
ensure that call-ins have been made
