1. Curriculum Vitae
Heather Parr
1 Du Toit Str, BoatlakeVillage, Rynfield, Benoni
Tel:0832882387
Email:heatherniss1824@gmail.com
OBJECTIVE
EDUCATION
SYSTEM EXPERIENCE
WORKEXPERIENCE
An independent worker with a hands-on approach and excellent administration
and accounting skills. Deadline driven & able to communicate well with employees
& senior management on all levels. Ready to take my career to the next level in a
professional and challenging environment.
 Matriculated 1992, Willowmoore High School, Benoni
 Benoni Technical College N4 Computers
 MS Access
 Paywell Payroll System
 Great Plains Dynamics
 Oracle
 MS Office
 Magic (RTT in house sales, warehouse and stock system)
 Accpac
 Quick Books
 Syspro
 Embrace
 Freightware (Value in house sales, warehouse and stock system)
 Clickview
 E-Docs
 Track and Trace
 My Business
Value Logistics Limited : March 2016 to Current
Customer Service Manager
 Reporting to National Operations Manager – Logistics Customer Service
and Operations Director
KEY RESPONSIBILITIES:
Customer Retention
 Retaining customers and Monitoring service levels.
 Accuracy and efficiency of reporting.
 Focus on both internal and external customer satisfaction.
 Attend to customer needs and build credibility based on reliability and
dependability.
Business Growth
 Identify opportunities in the customer base and achieve business growth.
Customer entry plans to be developed.

2. Scheduled visits and completion of the customer survey
 Customer visit in line with segmentation of customer base.
 Completion of customer completion satisfaction survey on scheduled
visits.
Rate increase
 Assisting the Customer Service Executives with the Negotiating of successful
rate increases or adjustments and follow up thereof.
Claims Management
 Customer claims need to be overseen and to ensure that they are up to date.
 Assistance with deduction of claims off the Debtors accounts to ensure
validity or obtain credits.
 Maintain a good relationship with clients.
 Authorization of claims logged for stock breakages and shortages.
 Signing off claims invoices before being captured and sent for payment.
Invoicing / Debtors
 Ensuring invoices and PODs are received by the customer. Particular
attention to be taken with regards to E-billing and the access of POD’s on
E-Docs
Performance Tracking
 Know all the customers that fall within Customer Service Department
 Rates, penalties, KPI’s, Revenue, business product.
Reporting
 Reports and feedback given to the business and the clients.
 Accuracy and efficiency of reporting and the escalation of issues to senior
management.
 Monthly reports on Revenue, volume and KPI fluctuations per client.
 Weekly and monthly vetting of POD’s and billing for clients.
Human Resources
 Ensuring that the normal and overtime is completed monthly for the
Customer Service Department
 Vetting attendance registers for the department against the Blick (clocking
system) report monthly
 Completing performance reviews for the department bi-annually
 Following up with staff regularly to ensure that all tasks have been
completed (emails up to date, notifications complete, statements up to
date, client queries resolved etc.)
Value Logistics Limited : January 2015 to February 2016
National Claims Manager
 Reported to Operational Accountant and Financial Manager
KEY RESPONSIBILITIES:
Claims Statuses
 Driving status 79, 80, 82 and 87
 Emailing the branches all approved and rejected Status 80 claims
 Ensuring that claims are cancelled on Freightware, only if instructed by
the branch for a valid reason
 Investigating with the relevant customers if the goods were received and
verifying document related issues.
 Identifying potential and actual claims and collating investigation

3. documents with all involved where no investigation has been completed
 Ensuring that the preparation of valid claims for sign off and the
repudiation invalid claims billed by customers is performed by the claims
department
 Identifying trends in claims paid to all customers as well as identifying and
assisting in driving the reduction of claims
 Control claims documentation
 Problem POD’s are quality checked and signed if agree or reject if it is
valid claims.
Customer and Business Relations
 Assist with all claim enquiries from both the business/branches and the
client
 Attend to client and branch queries in a professional manner
 Queries investigated and supply accurate and speedy feedback to client’s
queries on a daily basis
 Maintain a good relationship with clients
 Ensure at all times to supply accurate feedback to clients and branches
 Supply customers with copies of claims POD’s
 Meeting with clients where necessary in order to resolve queries and
improve processes.
Statement & management of claims accounts
 All valid claims are processed on embrace
 Reviewing all valid claims before handing to Operations Accountant for
second authorisation
 Ensure that the payment deadline is met at all times
 All claims are processed within 30 days of the statement
 All rejected claims are emailed to the clients on time in order for it to be
credited from the new claim statement within 30 days of statement date
 Ensure that the VTR & GIT claims are paid on time
 Completing vendor forms for new claims accounts to be opened on
Embrace
 Ensuring that Freightware is updated when a claim has been paid
 Compiling a recon that corresponds to the claims statement and ensuring
that this is done correctly by the claims department
Notification (Normal and GIT)
 Ensuring that the status 87 report is supplied on a daily basis, and from
this that all clients are notified of valid claims
 Ensuring that normal claims notification is forwarded to all clients within 24
hours from the time the claim is signed off
 Ensuring that the “Share folder” is updated completely and accurately with
all claims that have been notified daily
 GIT notification is forwarded to the clients within 24 hours of the incident
after all the information is provided by the branch.
 GIT notification and normal claim notifications to be closed off in
Freightware as notified
 Ensuring that the stock that has been involved in the GIT incident is
returned to the supplier and that replacement stock is requested
Salvage
 Ensuring that all salvage requests are sent to Head of Salvage and HOD
for signature before stock is sent to the salvage store
 Ensuring that salvage requests are complete and correct before sending
for sign off, thus reviewing of salvage before it is handed for sign off
 Ensuring that salvage requests are only processed once a claim has been
notified
 Emailing the branches all approved and rejected salvage requests
Human Resources
 Ensuring that the overtime is completed monthly for the claims
department

4. REASONFORLEAVING:
REFERENCES:
REASONFORLEAVING:
 Vetting attendance registers for the claims department against the Blick
(Clocking System) report monthly
 Completing performance reviews for the claims department bi-annually
 Following up with staff regularly to ensure that all tasks have been
completed (emails up to date, notifications complete, statements up to
date, client queries resolved etc.)
Reports
 Pull an outstanding claims report for the entire customer base in
Freightware
 Pull an outstanding open order report from Embrace for the claims
department and ensure that it is cleared monthly
 Download reports from Freightware and ensure that the Share folder is
complete at all times
 Compiling salvage schedule for all salvage that has been authorised and
emailed to the branches
No further growth in current company.
Ms. Cari-Ann Kotze (Financial Manager) 073 255 6660
Ms. Nina Shabason (Operational Accountant) 072 3284155
Mr. Johan Groenewald (Specialised Customer Service Manager)
071 687 4909
Nulandis (Pty) Ltd : 20 September 2014 to 31 October 2014
Assistant Accountant
Temp Assignment
Pouyoukas Foods (Pty) Ltd (Alliance Grain) : March 2014 to
August 2014
Financial Manager
 Financial Manager to CEO
 Financial analysis with forecasts & budgets & cost reduction
 Reporting of monthly variances by working closely with operational managers
 Generating sales report for income schedule
 Ensuring expense accruals correct, captured & reversed in the new month
 Monthly provision control
 Reviewing of month end results
 Checking & posting of Journals on AP, AR & GL
 Updating report for month end financial pack
 Inter-company loan account confirmations
 Reconciling Balance sheet accounts
 Responsible for maintaining petty cash float
 Maintaining system of accounting policies & procedures
 Control of all property rental leases and payment thereof
 Property rental straight lining
 Opening and closing of bank accounts, changing of authorised bank signatories
 Final posting of all cashbook entries into the ledger
 Authoriser of paying EFT’s on FNB & STD Online banking (creditor and cashbook
related payments)
 Obtaining foreign currency for Directors overseas travel
 Submitting Forex documentation relating to payment for IT licenses & support to
the Reserve Bank
 Maintaining of banking relationships
 Management of Fixed Assets Register, processing of all acquisitions, disposals

5. REASONFORLEAVING:
REFERENCES:
and related depreciation
 Daily cash flow movement, forecast and transfer of funds to head office
 Checking & signing off of creditors and cashbook recons
 Manager to creditors & cashbook staff
 Approval of all journals
 Quarterly reporting of figures to head office in Canada
 Debtors recon
 Stock transfers & maintaining stock accrual accounts
Retrenchment
Mr. Peter Bradley (CEO) 079 514 0125
Imperial Retail Logistics : 2012 – February 2014
Accountant :
 Financial assistant to management and directors
 Assist Financial Manager with forecasts & budgets
 Handling of all Insurance matters (Motor, GIT and general insurance)
 Generating sales report for income schedule
 Checking national expense accruals
 Monthly provision control
 Reviewing of national month end results
 Checking & posting of Journals on AP & GL
 Updating sales report for month end financial pack
 Inter-company loan account confirmations
 Reconciling Balance sheet accounts
 Handling Nashua Cell phone account (sorting monthly download, preparing
payment, handing out of all phones, line, sim swaps etc)
 Responsible for maintaining petty cash float Nationally
 Receiving and banking of cash sales from telesales
 Registration and de-registration of vehicles, licensing, payment of fines
(Attended an AARTO course)
 Control of all property rental leases and payment thereof
 Property rental straight lining
 Opening and closing of bank accounts, changing of authorised bank signatories
 Final posting of all cashbook entries into the ledger
 Balancing of the Sundry receipts bank account (accounts receivable)
 Authoriser of paying EFT’s on FNB Online banking (creditor and cashbook
related payments)
 Obtaining foreign currency for Directors overseas travel
 Submitting Forex documentation relating to payment for IT licenses & support to
the Reserve Bank
 Management of National Fixed Assets Register, processing of all acquisitions,
disposals and related depreciation
 Daily cash flow movement and transfer of funds to head office
 Checking & signing off of creditors and cashbook recons
 Supervisor to creditors & cashbook staff
RTT Group t/a RTT Essentials : 2005 – 2012
Accountant :
 Financial assistant to Financial Manager
 Handling of all Insurance matters (Motor, GIT and general insurance)
 Checking national expense accruals
 Reviewing of national month end results
 Checking & posting of all AP & GL Journals
 Inter-company loan account confirmations
 Reconciling accounts on the Balance sheet
 Handling Nashua Cell phone account (sorting monthly download, preparing
payment, handing out of all phones, line, sim swaps etc)

6. REASONFORLEAVING:
REFERENCES:
 Responsible for maintaining petty cash float Nationally
 Receiving and banking of cash sales from telesales
 Registration and de-registration of vehicles, licensing, payment of fines
(Attended an AARTO course)
 Control of all property rental leases and payment thereof
 Opening and closing of bank accounts, changing of authorised bank signatories
 Final posting of all cashbook entries into the ledger
 Balancing of the Sundry receipts bank account (accounts receivable)
 Back-up for printing and paying EFT’s on FNB Online banking (creditor and
cashbook related payments)
 Obtaining foreign currency for Directors overseas travel
 Submitting Forex documentation relating to payment for IT licenses to the
Reserve Bank
 Management of National Fixed Assets Register, processing of all acquisitions,
disposals and related depreciation
 Appointed as a Super User on Oracle to assist with staff with change
management when changing financial systems from Great Plains to Oracle in
2010
 Checking & signing off of creditors and cashbook recons
The Fuel Logistics Group t/a Supply Chain Services : January
2001 – 2005
Senior Bookkeeper :
 Financial assistant to Financial Manager
 Handling of all Insurance matters (Motor, GIT and general insurance)
 Checking Jet Park branch expense accruals
 Posting of Journals on Great Plains
 Monthly standard accruals
 Handling Nashua Cell phone account (sorting monthly download, preparing
payment, handing out of all phones, line, sim swaps etc)
 Responsible for maintaining petty cash float for Jet Park
 Receiving and banking of cash sales from telesales
 Registration and de-registration of vehicles, licensing, payment of fines
(Attended an AARTO course)
 Control of all property rental leases and payment thereof
 Opening and closing of bank accounts, changing of authorised bank signatories
 Final posting of all cashbook entries into the ledger
 Full cashbook function on Great Plains for all own bank and trade bank accounts
 Issued cheques for month-end creditors and cash book payments
 Obtaining foreign currency for Directors overseas travel
 Submitting Forex documentation relating to payment for IT licenses to the
Reserve Bank
Better opportunities
Mrs. Eleanor Purdy (Financial Manager) 082 651 0817
Ms. Stella Janse van Vuuren (Financial Manager) 073 801 1001
Mr. Richard Wilson (Director) 082 806 1771
Overseas travel : May 1999 – December 2000
 Travelled overseas to the United Kingdom with a view to possibly emigrate, but
returned to South Africa and joined The Fuel Logistics Group in January 2001.
Ussher Inventions : January 1993 – April 1999
Wage Administrator : March 1995 – April 1999
Creditors Clerk : Jan 1993 – Feb 1995

7. REASONFORLEAVING:
 Responsible for full wage function, processing wages for three companies
employing about 500 employees
 Submission of all statutory returns
 Amending time sheets for normal time, overtime, sick pay, night shift etc.
 Capturing of manual time sheets on electronic system
 Access and Paywell systems
 Compiling Month end reports and Management Reports
 Processing of journals
 Liaising with the Metal Industries, National Industrial Council Unions and
Apprenticeship Boards
 Electronic bank transfers
 Writing out of all cash cheques and month end accounts
 Relief on switchboard (Plessey K2 system)
 Responsible for bank deposits of all cheques and cash received
 Control of all cash sales
 Typing of invoices
 Gained two years of full function creditors experience
Went overseas