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Shafqat Islam | CEO and Co-Founder, NewsCred
THE SCIENCE OF CONTENT MARKETING:
How to create predictable
revenue in the performance era
Content Marketing
has entered the
Performance Era
Source: PQ Media
$0
$100
$200
$300
$400
$500
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
Global Spending by Brands is
Projected to Double by 2021
$Billions
Forecast of global content marketing spend
Source: Brightedge
But, Most Brands’ Content Underperforms
0%
5%
10%
15%
20%
25%
30%
35%
Less Than 10% 10% - 25% 25% - 50% 50% - 75% More Than 75%
Brands’ reported percentage of consumed content
PercentofBrands
Percent of content consumed
The goal is not to be
good at content.
The goal is to be good at
business using content.
1
Grow
Marketing
Influenced
Revenue
Drive
Operational
Efficiency
2
Increase
Brand
Equity
3
What makes the
Performance Era of
content marketing
different?
We can have both
EXCEPTIONAL CONTENT
and the ability to
MEASURE IT
26%
of marketers
are able to
track their
Content
Marketing ROI
BUT ONLY
Source: MarketingProfs
The Science of
Content Marketing
120
PUBLISHING CONTENT
TO PRIMARY CHANNEL
MEASURING ENGAGEMENT
AND OPTIMIZING
DRIVING TO MICRO-CONVERSIONS
CONNECTING ACTIONS
WITH ROI OF CONTENT MARKETING
OPTIMIZING TRAFFIC, SUBSCRIBERS,
AND DISTRIBUTION FOR INCREASED
ROI
DOCUMENTED CONTENT
MARKETING STRATEGY
DISTRIBUTING CONTENT
ACROSS CHANNELS
REPLICATE PROCESSES ON
A GLOBAL AND CROSS-
REGIONAL SCALE
Content
Marketing
Maturity
The Content
Marketing
Maturity Index
• 100-question assessment of
performance era content marketing
overall readiness
• Evaluates: strategy; traffic;
engagement; actions; monetization
• Leading indicator of future content
marketing performance
• Baseline to measure future
improvement and demonstrate growth
• Identifies specific areas of strength
and weakness
0 10 20 30 40 50 60 70 80 90 100
Some Industries are Ahead of Others
Emerging Established Mature Expert
CMMI results: industry benchmarks
123
A Repeatable
Methodology with
Predictable Results
124
The NewsCred Methodology
Document Content
Marketing Strategy
STRATEGY
Attract Highly
Qualified Traffic
TRAFFIC
Optimize for Depth
of Engagement
ENGAGEMENT
Drive Desired
Behaviors
ACTION
Correlate Actions to
Business Outcomes
MONETIZATION
A repeatable methodology with predictable results
Breaking It Down
STRATEGY
Tie your content marketing to a measurable business goal and deploy
systems to ensure successful execution and performance tracking
TRAFFIC
Start with quality content that boosts organic traffic and ensure you are
distributing across channels
ENGAGEMENT
Develop content standards and ensure you are tracking content-specific
engagement accurately
ACTION
Map the key conversions along your customer’s journey and track how
content influences actions to optimize content for enhanced results
Align your tech stack and acquisition teams (Demand Gen, CRM, etc.) to
track the ROI of your content marketing
MONETIZATION
Measure Key Metrics Across Audience Journey
Newsletter Sign-Ups
Cart Checkouts
Pricing Page Visits
Contact Us Form Fills
Revenue
Brand Lift
New Pipeline Created
Revenue InfluencedReturning Visitors
Articles Viewed
Time on Site
Engagement RateSite Traffic
Top Performing Sources
Top Performing Content
Search Traffic
TRAFFIC ENGAGEMENT ACTION MONETIZATION
Exceptional
Content
MeasuredOptimized
3 Trends Will Impact the
Performance of Content
Marketing in 2018
1
Convergence
of SEO and
Content
Content marketing
helps you win in
unbranded search
Sources: Forrester Research, Search Engine Journal, BrightEdge
of online
experiences begin
with a search93%
75%
of search engine
users never click
past the first page
51%
of content site
visits are driven by
organic search
SEO is Critical to
Content Marketing
Performance
Focus on Key SEO Elements
SITE HEALTH EXPERIENCE AUTHORITY
CONTENT
Create Content that Wins in Unbranded Search
Data Driven Ideation
Social data
Search data High
performing
content
Create Content that Wins in Unbranded Search
Data Driven Ideation
High
performing
content
….or
Don’t forget to amplify
SEO strategy with paid
long tail search
Personalization
Segmentation vs.
Individualization
Let the Audience
Guide You On Their
Own Journey
Descriptive
Awareness
Conversion
Monetize
You need to follow the clues
• Individual Characteristics
• Content Preferences
• Content Engagement
• Actions Taken
In Return, Marketers Must
Deliver Personal Value
Personalization done
right requires lots of
the right content
A.I. + Machine
Learning
Having jumped 13 places in a year, leaping from
14th to 1st, Leicester City are easily the most
improved side in the league and Jamie Vardy’s
role in their staggering rise cannot be overstate.
The second top scorer in the league with 24
goals, Vardy has scored 35.29% of Leicester’s 68
goals. Only Harry Kane and Odion Ighalo were a
bigger source of goals for their team, with Kane
scoring 25 of third-placed Tottenham Hotspur’s
69 goal (36.23%) and Igahlo scoring 15 of 13th-
placed Watford’s 40 goals (37.5%).
It was a season for the ages for Leicester City
as they lifted the Premier League Trophy and
were crowned champions of England. Leicester
City feature one of the leagues most skillful
attacks netting 68 goals. Jamie Vardy led the
way with an incredible 24 goals. In addition to
their offensive prowess, Leicester City
possessed one of the strongest defenses in
England.
Which Paragraph was Machine Generated?
1 2
1 2
It was a season for the ages for Leicester City
as they lifted the Premier League Trophy and
were crowned champions of England. Leicester
City feature one of the leagues most skillful
attacks netting 68 goals. Jamie Vardy led the
way with an incredible 24 goals. In addition to
their offensive prowess, Leicester City
possessed one of the strongest defenses in
England.
Having jumped 13 places in a year, leaping from
14th to 1st, Leicester City are easily the most
improved side in the league and Jamie Vardy’s
role in their staggering rise cannot be overstate.
The second top scorer in the league with 24
goals, Vardy has scored 35.29% of Leicester’s 68
goals. Only Harry Kane and Odion Ighalo were a
bigger source of goals for their team, with Kane
scoring 25 of third-placed Tottenham Hotspur’s
69 goal (36.23%) and Igahlo scoring 15 of 13th-
placed Watford’s 40 goals (37.5%).
Which Paragraph was Machine Generated?
This does not apply to
you at all.
Reality Check: AI Applications Within Content Marketing
EASY
TO IMPLEMENT
HARD
TO IMPLEMENT
Tagging and
classification
of content
Predicting headline
or content
performance
Content
personalization or
recommendations
Chatbots Automated
content creation
Adoption depends on
access to data
4 Bonus: Email is still the
Best Social Network
Conversion Rate
3x Visitors from email newsletters
convert into high-value goals at 3x
the average site conversion rate.
Email Newsletter Performance
Make Subscription Growth a Priority
Talk to your demand gen or CRM team
Document an email marketing strategy
Collect email subscribers via popup
Segment your list
Set up UTM so you get the credit
Start emailing
Profit!
1 Reset your content marketing objectives to focus on business outcomes.
2 Use NewsCred Methodology to move up the maturity curve.
4 Start personalizing content. First segmentation and then individualization.
Don’t stress about AI. Begin thinking about future ways it can help.
5
Key Takeaways
Set email subscription growth as a content marketing KPI.
6
3 Focus on unbranded search and use SEO data to inform content creation.
A riveting headline is only
as good as the revenue it
generates…
Thank you

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ThinkContent London 2017: Shafqat Islam, NewsCred

  • 1. Shafqat Islam | CEO and Co-Founder, NewsCred THE SCIENCE OF CONTENT MARKETING: How to create predictable revenue in the performance era
  • 2. Content Marketing has entered the Performance Era
  • 3. Source: PQ Media $0 $100 $200 $300 $400 $500 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Global Spending by Brands is Projected to Double by 2021 $Billions Forecast of global content marketing spend
  • 4. Source: Brightedge But, Most Brands’ Content Underperforms 0% 5% 10% 15% 20% 25% 30% 35% Less Than 10% 10% - 25% 25% - 50% 50% - 75% More Than 75% Brands’ reported percentage of consumed content PercentofBrands Percent of content consumed
  • 5. The goal is not to be good at content. The goal is to be good at business using content.
  • 9. What makes the Performance Era of content marketing different?
  • 10. We can have both EXCEPTIONAL CONTENT and the ability to MEASURE IT
  • 11. 26% of marketers are able to track their Content Marketing ROI BUT ONLY Source: MarketingProfs
  • 13. 120 PUBLISHING CONTENT TO PRIMARY CHANNEL MEASURING ENGAGEMENT AND OPTIMIZING DRIVING TO MICRO-CONVERSIONS CONNECTING ACTIONS WITH ROI OF CONTENT MARKETING OPTIMIZING TRAFFIC, SUBSCRIBERS, AND DISTRIBUTION FOR INCREASED ROI DOCUMENTED CONTENT MARKETING STRATEGY DISTRIBUTING CONTENT ACROSS CHANNELS REPLICATE PROCESSES ON A GLOBAL AND CROSS- REGIONAL SCALE Content Marketing Maturity
  • 14. The Content Marketing Maturity Index • 100-question assessment of performance era content marketing overall readiness • Evaluates: strategy; traffic; engagement; actions; monetization • Leading indicator of future content marketing performance • Baseline to measure future improvement and demonstrate growth • Identifies specific areas of strength and weakness
  • 15. 0 10 20 30 40 50 60 70 80 90 100 Some Industries are Ahead of Others Emerging Established Mature Expert CMMI results: industry benchmarks
  • 17. 124 The NewsCred Methodology Document Content Marketing Strategy STRATEGY Attract Highly Qualified Traffic TRAFFIC Optimize for Depth of Engagement ENGAGEMENT Drive Desired Behaviors ACTION Correlate Actions to Business Outcomes MONETIZATION A repeatable methodology with predictable results
  • 18. Breaking It Down STRATEGY Tie your content marketing to a measurable business goal and deploy systems to ensure successful execution and performance tracking TRAFFIC Start with quality content that boosts organic traffic and ensure you are distributing across channels ENGAGEMENT Develop content standards and ensure you are tracking content-specific engagement accurately ACTION Map the key conversions along your customer’s journey and track how content influences actions to optimize content for enhanced results Align your tech stack and acquisition teams (Demand Gen, CRM, etc.) to track the ROI of your content marketing MONETIZATION
  • 19. Measure Key Metrics Across Audience Journey Newsletter Sign-Ups Cart Checkouts Pricing Page Visits Contact Us Form Fills Revenue Brand Lift New Pipeline Created Revenue InfluencedReturning Visitors Articles Viewed Time on Site Engagement RateSite Traffic Top Performing Sources Top Performing Content Search Traffic TRAFFIC ENGAGEMENT ACTION MONETIZATION
  • 21. 3 Trends Will Impact the Performance of Content Marketing in 2018
  • 23. Content marketing helps you win in unbranded search
  • 24. Sources: Forrester Research, Search Engine Journal, BrightEdge of online experiences begin with a search93% 75% of search engine users never click past the first page 51% of content site visits are driven by organic search SEO is Critical to Content Marketing Performance
  • 25. Focus on Key SEO Elements SITE HEALTH EXPERIENCE AUTHORITY CONTENT
  • 26. Create Content that Wins in Unbranded Search Data Driven Ideation Social data Search data High performing content
  • 27. Create Content that Wins in Unbranded Search Data Driven Ideation High performing content ….or
  • 28. Don’t forget to amplify SEO strategy with paid long tail search
  • 31. Let the Audience Guide You On Their Own Journey Descriptive Awareness Conversion Monetize You need to follow the clues • Individual Characteristics • Content Preferences • Content Engagement • Actions Taken
  • 32. In Return, Marketers Must Deliver Personal Value
  • 33. Personalization done right requires lots of the right content
  • 35. Having jumped 13 places in a year, leaping from 14th to 1st, Leicester City are easily the most improved side in the league and Jamie Vardy’s role in their staggering rise cannot be overstate. The second top scorer in the league with 24 goals, Vardy has scored 35.29% of Leicester’s 68 goals. Only Harry Kane and Odion Ighalo were a bigger source of goals for their team, with Kane scoring 25 of third-placed Tottenham Hotspur’s 69 goal (36.23%) and Igahlo scoring 15 of 13th- placed Watford’s 40 goals (37.5%). It was a season for the ages for Leicester City as they lifted the Premier League Trophy and were crowned champions of England. Leicester City feature one of the leagues most skillful attacks netting 68 goals. Jamie Vardy led the way with an incredible 24 goals. In addition to their offensive prowess, Leicester City possessed one of the strongest defenses in England. Which Paragraph was Machine Generated? 1 2
  • 36. 1 2 It was a season for the ages for Leicester City as they lifted the Premier League Trophy and were crowned champions of England. Leicester City feature one of the leagues most skillful attacks netting 68 goals. Jamie Vardy led the way with an incredible 24 goals. In addition to their offensive prowess, Leicester City possessed one of the strongest defenses in England. Having jumped 13 places in a year, leaping from 14th to 1st, Leicester City are easily the most improved side in the league and Jamie Vardy’s role in their staggering rise cannot be overstate. The second top scorer in the league with 24 goals, Vardy has scored 35.29% of Leicester’s 68 goals. Only Harry Kane and Odion Ighalo were a bigger source of goals for their team, with Kane scoring 25 of third-placed Tottenham Hotspur’s 69 goal (36.23%) and Igahlo scoring 15 of 13th- placed Watford’s 40 goals (37.5%). Which Paragraph was Machine Generated?
  • 37. This does not apply to you at all.
  • 38. Reality Check: AI Applications Within Content Marketing EASY TO IMPLEMENT HARD TO IMPLEMENT Tagging and classification of content Predicting headline or content performance Content personalization or recommendations Chatbots Automated content creation
  • 40. 4 Bonus: Email is still the Best Social Network
  • 41. Conversion Rate 3x Visitors from email newsletters convert into high-value goals at 3x the average site conversion rate. Email Newsletter Performance
  • 42. Make Subscription Growth a Priority Talk to your demand gen or CRM team Document an email marketing strategy Collect email subscribers via popup Segment your list Set up UTM so you get the credit Start emailing Profit!
  • 43. 1 Reset your content marketing objectives to focus on business outcomes. 2 Use NewsCred Methodology to move up the maturity curve. 4 Start personalizing content. First segmentation and then individualization. Don’t stress about AI. Begin thinking about future ways it can help. 5 Key Takeaways Set email subscription growth as a content marketing KPI. 6 3 Focus on unbranded search and use SEO data to inform content creation.
  • 44. A riveting headline is only as good as the revenue it generates…