1. RESUME OF
HASAN MAHAMUD BHUIYAN
Address : Vill-Dhour, Road-01, House-02,
Block-c, Sec- 03, P/o-Nishat Nagar,
Ps-Turag, Uttara, Dhaka-1230.
Mailing Address : C/O, Mrs.Tahmina Akter. Officer.
Sonali Bank Limited, Nazim Plaza (2nd floor),
Tongi bazar Branch. Ps: Tongi, Gazipur.
Cell : 01939900927, 01717 354236
E-mail : hmbhuiyan.uttara@gmail.com, hmb.uttara@gmail.com
CAREER OBJECTIVE
To pursue a challenging job in a dynamic and esteemed organization where I will be able to
Work in any kind of situation with full efforts to utilize my knowledge, skill and experience
For professional career development.
KEY QUALIFICATIONS
• Eager and quick in learning new things and adapting to new environment of any place.
• Good interpersonal communication skill with computer operating System & Application Software.
(Office XP/2000/03/07 (Ms Word, Excel, PowerPoint), mail, browsing, Oracle, etc.)
• Ability to work in team.
• Good command in spoken and written English and Bangla.
JOB EXPERIENCE
Banglalink (Banglalink digital communications Ltd). Nokia Care.
Position : Care Line Officer.(IRU) Position : Customer care Executive.
Add : Authorised Head Office. Add : Authorized Care Center.
Tiger’s Den, H-04(swh) Gulshan-1, Dhaka-1212 42 Gulshan Avenues, Gulshan-1, Dhaka-1212
Duration : 5th Dec-2011 to 11th Mar- 2016 . Duration : Sep 11-Nov 11
Job responsibilities: Job responsibilities:
● Provide service to Customer over phone ,mail, ● Customer service.
Online, Echat,face book, Social Media with FCR. ● Monitoring Customer problem.
● Quality Assurance & Marking, Reporting. ● Solve problem & Helpline support.
● Solve problem & Information support.
● Monitoring team & Customer issue.
● Team coordinate & ensure target.
An Embroidery Factory (M.A. EMB LTD). Liver Brother’s Bangladesh Ltd.
Position : Manager. Position : Sales/Marketing.
Add : Vill-Nayanichala, P.O-Nishat Nagar Branch : Kakrail Branch, Dhaka.
P.S-Turag, Uttara-10, Dhaka-1230 Duration : 1 Year-2007/8 (Janu-07 to Mar-08).
Duration : 03 Year-2008/11 (March-08 to April-11).
Job responsibilities: Job responsibilities:
● Manage Accounts. ● Working on field.
● Manage factory. ● Handling new client/Market.
● Handling party/order. ● Monitoring old client/Market.
● Monitoring production. ● Collecting sales quantity & ensure target.

2. Achievements:
 Receiving two customer service awards in the past year.
 Responded customer calls/required daily and solved 90% of their concerns.
 Re-organized something to make it work better & Contributed to good customer/market service.
 Identified a problem, solved it & served customers in a positive way.
 Come up with a new idea that improved things & Developed or implemented new procedures or systems.
 Can Work any application software, mail, and social media with Facebook & Echat.
EDUCATIONAL QUALIFICATION
S.S.C (Secondary school Certificate): Institute: Kamar para High School, Board: Dhaka, Group: Humanities,
Pass: 2001, Result: GPA 3.63 (1st class) (Out of 4th Subject).
H.S.C (Higher secondary Certificate): Institute: Notre Dame College, Dhaka, Board: Dhaka, Group:
Humanities, Pass: 2003, Result: GPA 2.80 (2nd class) (Out of 4th Subject).
B.B.S (Honor’s): Institute:Govt.Titumir College.Dhaka.( National University,Board: Dhaka),
Department:Management, Pass:2010 (Year 2003-04), Result:2nd Division.
M.B.S (Masters): Institute:Govt.Titumir College.Dhaka.( National University,Board: Dhaka),
Department:Management, Pass:2011 (Year 2007-08), Result:2nd Division.
PERSONAL INFORMATION
Name : Hasan Mahamud Bhuiyan.
Spouse's Name : Mrs.Tahmina Akter.
Father’s name : Abul Hossain Bhuiyan.
Mother’s name : Mrs. Luxmina Parvin.
Permanent Address : Vill-Dhour, Road-01, House-02, Block-c, Sec-03
P/o-Nishat Nagar, P.S-Turag, Dhaka-1230.
Mailing Address : C/O, Mrs.Tahmina Akter. Officer.Sonali Bank Limited,
Nazim Plaza (2nd floor), Tongi bazar Branch. Ps: Tongi, Gazipur.
Date of birth : 14th March, 1986
Marital status : Married.
Nationality : Bangladeshi (by birth)
Religion : Islam (Sunni).
Blood group : B+
Height : 5`5”
National lD no : 2619351903036
REFERENCE
1.Tamal Tahsin. 2. Kh.Sohel Ahsan.
Line Manager & Team Leader. Income Tex Lawyer.
Department: Customer Care (Careline) 54,Inner Circular road,Kakrail.
Banglalink (Banglalink digital communications Ltd). 3rd floor,room-407,Dhaka-1000
ttahsin@banglalinkgsm.com khsohelahsan@yahoo.com
Contact: 01924400881 Contact: 01711 606283
I hereby declare that all the information given here in is true to the best of my knowledge and belief.
______________________
Hasan Mahamud Bhuiyan.