1. Better Homes and Gardens Live 2016 Volunteer Info Page 1

2. Better Homes and Gardens Live 2016 Volunteer Info Page 2
Welcome and thank you for volunteering at Better Homes and Gardens Live!
You are about to be immersed into the world of Better Homes and Gardens, whether you are new to the brand or
existing fans we are sure you will have a great time onsite with us. Our aim is to provide you with the opportunity to
participate and learn in an exciting and fun environment. We hope that your time with us is educational and you can
take away some great experiences with you.
We would like to say a big thank you for coming on board to assist us is bringing the show to life. Without your
enthusiasm and commitment we would not be able to produce such a fantastic event.
Regards,
Veronica Ling
Event Manager
The Better Homes and Gardens Live Organising Team
Reed Exhibitions
Welcome ………………………………………………………… 2
Roles descriptions ………………………………………… 3
Your starting times
Key staff members
Volunteer Info ………………………………………………… 4
What should I bring?
What do I wear?
Where do I go?
Presenters Info ……………………………………………..… 7

3. Better Homes and Gardens Live 2016 Volunteer Info Page 3
Role Description Working Hours
FOH Staff  Reports to Front Of House Manager
 Responsible for ticketing collection at entrance
 Assist with general enquiries
 Communicate any ticket disputes to team leader
 Direct attendees to the right queues at the entrance
 Assist Crowd Control
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Door Sales Staff
 Reports to Ticket Sales Manager
 Responsible for cash management & credit card transactions
 Assist with general enquiries
 Assist with Ticket Collection
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Customer /
Exhibitor
Services
Assistance
 Reports to Reed Exhibitions Customer Service Manager
 Assist with general enquiries
 Assist with Exhibitor check in
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Info Point /
Parcel Minding
Staff
 Reports to Info Point Manager
 Assist with general enquiries
 Assist with Parcel Minding / Cloak room service
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Door Prize
Leader
 Reports to FOH & Features Manager
 Manages Door Prize Ipads
 Encourage people to enter the door prize
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Door Prize
Staff
 Reports to Door Prize Leader
 Assist people with door prize entry
 Encourage people to enter door prize
 Assist with general enquiries
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Floaters  Reports to Volunteer Manager
 Assist with all areas (where ever needs a hand at the time)
 Will be located on the day and relocated into different roles as
required
Thurs: 2:00pm -5:30pm
Fri: 8:30am – 5:30pm
Sat: 8:30am – 5:30pm
Sun: 8:30am – 5:30pm
Tom Munro
Features & FOH Mgr
Jodi Tweed
Event Director
Emma-Rose Conners
Volunteer Coordinator
Hannah Blackwood
Customer Service Mgr

4. Better Homes and Gardens Live 2016 Volunteer Info Page 4
When is the event?
Below are hours of the EVENT, for your start and end time please look at the times related to your role.
Date Day Event Opening Hours
13 October 2016 Thursday Exhibitor Set Up (Move-In): 7am– 6pm
14 October 2016 Friday 10am – 5pm
15 October 2016 Saturday 10am – 5pm
16 October 2016 Sunday 10am – 5pm
What Should I Bring?
 Please leave any valuable items at home, Reed Exhibitions will not be responsible for any theft or damage to
personal belongings.
 We suggest bringing a bottle of water to keep with you during the day
Lunch
All volunteers will be provided with a meal and drink during their lunch break. You are welcome to bring your own
meal if you would prefer, please note microwave or refrigeration facilities will not be available. Unfortunately if you
have any dietary requirements we are unable to cater for these, please ensure you bring your own appropriate
meals/snacks to sustain you through the day.
What Do I Wear?
Volunteers are expected to be:
 Wearing neat & tidy attire
 Well presented
 Wearing Long pants/jeans (no short skirts or shorts)
 Be in comfortable close-toe shoes
 Please keep facial piercing discrete
Please arrive dressed and ready for your day with us, you will be provided with a BHG Live Crew shirt for the event
and a Crew ID Tag. This tag will act as your entry to the show and must be worn at all times whilst onsite.
If you are unsure of what may be appropriate please check with one of our staff prior to the show.
Where do I go?
 Please go to Door 1 of Melbourne Convention and Exhibition Centre
 Check-in at Volunteer Check In desk there is going to be a side door near Door 1 labeled Volunteer Check in.
If lost please visit Customer Service Desk in the foyer
 Please see map on next page

5. Better Homes and Gardens Live Volunteer Info 5
Where is it?
Melbourne Convention and Exhibition Centre (closest to Clarendon St end) Door 1

6. Better Homes and Gardens Live Volunteer Info 6
Floorplan of Better Homes and Gardens
<<< Clarendon Street
DOOR 1
Volunteer Office

7. Better Homes and Gardens Live Volunteer Info 7
Familiarize yourself with the follow faces – presenters of our stages! Visit our website to view their profiles!