MyKludo Webinar on the details of how to conduct investigative interviews remotely via Zoom. Demonstration videos have been excluded due to file size

1. WEBINAR #2
Remote Investigative Interviews
Harriet Witchell
CEO MyKludo
5/7/2020Copyright MyKludo 2020 © 1

2. Planning your approach
Zoom settings
Confidentiality and special instructions
Evidence that can and can't be shared
Managing remote support people
Recording and transcribing with Otter.ai
5/7/2020Copyright MyKludo 2020 © 2

4. 1. How?
E-mail
Phone
Video
In person

5. 2. Multiple
environments
• Private
• Quiet
• Supported

6. 3. Connectivity

7. 4. Organise your files for sharing

8. 5. Book meeting/unique file name

9. 6.

10. 7.Rapport
Rapport is
constructed as the
holistic effect of all
forms of
communication.

11. • Dress
• Background
• Voice tone
• Skill
• Knowledge
• Competence

13. 8. Pre interview call
• Explain the purpose of the interview
• Identify their tech savvy rating
• Specify need for privacy & support
• Test equipment
• Discuss a backup plan
• Ask them to start thinking about the issues and
make notes so they are fully primed to talk on
the day!

14. 9. Introductions demo

15. Any Questions?

16. 10. Setting your Meeting settings
• Video-On
• Audio - ‘computer and phone’
• Join before host – Off
• Require password for all meetings – On
• Embed password in meeting link – On
• Require password to join by phone –On
• Mute participants on entry – Off
• Waiting room all participants - On
• Allow participants to rename themselves -Off

17. 11.Setting chat and screen sharing
• Chat- enable participant to send messages – On
• Private chat – Off
• Auto save chat - On
• File transfer- On
• Show zoom windows during screen share – On
• Virtual background – your choice
• Breakout rooms – On ( used for support person /witness)

18. 12.Recording

19. unique
13. More settings

21. 14. In meeting settings

23. Mini mind break!

24. 15.Account
• Voice tone
• Pauses, utterances
• Words and vocabulary
Ability to corroborate
information

25. 16. Screen sharing
• Enable screen and file sharing in set up
• Open documents on screen before you share
• Green line denotes what they see
• Verbally confirm what you each see
• File share in Chat ( evidence is recorded)

26. 17. What not to share

27. 18.DEMO of evidence sharing

28. 19. Support people in the room

29. 20. Support
people online
Breakout rooms enable private
conversations.
Leave your recording running
and the breakout room is
unrecorded.

30. 21. Finding your files

31. 22. Transcribing