1. FORMAL EDUCATION
2009 – 2012
Universitas Krisna Dwipayana (UNKRIS)
Bachelor (S1), Ekonomi Management
GPA : 3,11
2004 – 2007
Universitas Persada Indonesia (UPI) YAI
Diploma (D3), Ekonomi Management
GPA : 2,75
2001 - 2004
Sekolah Menengah Umum – PGRI 1 Bekasi
1998 - 2001
Sekolah Lanjut Tingkat Pertama – PGRI 1 Bekasi
1992 - 1998
Sekolah Dasar Cendrawasih Jaya
INFORMAL EDUCATION
2011 Japanese course, STBA JIA
WORKING EXPERIENCE
June 2011 -
Present
Customer Relation Staff, PT Suzuki Indomobil Sales
- Responsible to Handling complaint from customer
- Responsible to handle operational of call center
- Handling, Implemented, Monitoring Emergency Roadside
Assistant
- Meet customer complaint if needed
- PIC of CS Cordinator for certain dealers
October 2010 –
June 2011
Administration of Area Representative, PT Suzuki Indomobil Sales
- Responsible to handle arrange schedule Area staff for visit to
dealers
- Make submission cost of travelling all Area staff
Hanifah Putri Handayani
0812.846.846.51
• hanifah.putrihandayani@gmail.com
• Jl. Puyuh Raya Blok F No. 21, Pondok Timur Indah, Bekasi
• Bekasi, November 02nd
, 1986
• 156cm / 40kg
• Muslim

2. - Make a payment for some invoice
- Filing for all document (invoice, schedule, report)
- Regulate approval document
- Arrange flight schedule
- Make estimate budget travelling, monitoring and realization
budget.
Januari 2008 –
October 2010
Receptionist for PT Suzuki Indomobil Sales (PT Trikarya Kencana
Makmur)
- Receive, Collect, Recap, Deliver all document for all staff
- Operator for all coming calls
Certificate of Attendance
Setting & Executing SMART Goals Workshop –
SHC Consultant
February 4th
– 5th
, 2011
Pelatihan Manajemen Perkantoran – PPM September 19th
, 2013
Managing Difficult Customers & Handling
Complaints Proffesionally – Markshare People
development
August 21st
– 22nd
, 2014
ADDITIONAL SKILL / HOBBY’S
Music Playing Guitar
Reading Novel
Watching Movie DVD
REFERENCE
Purnomo, ST
Cord. Service Area Representative
PT. Suzuki Indomobil Sales
0813.842.89.779