A person or organization using the services of
a lawyer or other professional person or
A person who provides expert advice
professionally in a specific field and has wide
knowledge of the subject matter.
1. Providing information to client.
2. Solving a client’s problem.
3. Making a diagnosis.
4. Making recommendations.
5. Assisting with implementation.
6. Building a consensus
7. Facilitate client learning.
8. Permanently improving organization's
AREAS OF ISSUES IN CONSULTANT –
Entry and contracting
Defining the client system
The nature of consultant’s expertise
Diagnosis and appropriate interventions
The depth of interventions
On being absorbed by the culture
The consultant as a model
The consultant team as a microcosm
Action research and the od process
Client dependency and terminating the
Ethical standards in OD
Implications of OD for the client
OD Consulting contract can occur in various
The consultants & clients begin to sought out
what group should do to in order to start a
When both the parties agree , this becomes
the overall psychological contract.
Usually the consultant is referred as singular
but there can also be consultant teams.
People will be encouraged to criticize their
Subordinates may be concerned that they
will be manipulated toward their superior’s
goals with little attention given to their own.
It is possible and desirable for the OD
consultant to be an expert .
But the OD consultant also needs to resist the
temptation of playing the content expert.
OD consultant should be prepared to
describe in broad outline what the
organization might look like.
Temptation to a apply a particular
Appropriate interventions with intensive look
at the data.
ACCESSIBILITY : PUBLICVS HIDDEN DATA
INDIVIDUALITY :SELFVS ORGANISATION
Consultant let himself indulge into joining the
culture of the client organization.
The consultant should practice what he she
The consultant should give out clear
The team must set an example of an effective
unit to enhance its credibility
The team should have n effective
Practitioner should also focus on continuous
growth & process renewal.
Simple questionnaires or interviews could be
Relationship between consultant and client
depends on :
consultant competence :the longer the
consultant are able to provide innovative and
productive intervention the more longer the
relationship will lasts.
Client resourcefulness & capabilities in OD.
LouisWhite & KevinWooten see five
categories of ethical dilemmas in OD practice
stemming from either the client or consultant
actions or both. These are :
1. misrepresentation & collusion
2. Misuse of data
3. Manipulation and coercion
4. Value & goal conflicts
5. Technical ineptness
6. The development of people
7. The development of consultant expertise
8. High standards & self-awareness
1. To enlarge the database for making
2. To expand the influence process
3. To capitalize the strengths of formal system
4. To become more responsive
5. To legitimize conflicts
6. To examine its own leadership style
7. To encourage collaborative management
UNDER COMMIT-OVER DELIVER
DON’T BE AFTRAIDTOTELLTHE CLIENT
THATYOU HAVE A DIFFERENCE OF
OFFER KNOWLEDGETRANSFER INTHE
FORM OF COACHING & MENTORING.